BMW Roadside Assistance provides 24-hour help for eligible BMW vehicles experiencing a breakdown, collision, discharged battery, flat tire, lockout, fuel shortage, electric-vehicle charging problem, or towing need. Coverage, towing destinations, reimbursement, and customer-paid costs depend on the vehicle, original in-service date, program eligibility, location, and circumstances of the incident.

BMW Roadside Assistance Phone Number and Contact Options

BMW Roadside Assistance and Accident Assistance: 1-800-332-4BMW or 1-800-332-4269
Non-emergency roadside questions and follow-up: roadside.assistance@bmwna.com
BMW Customer Relations: 1-800-831-1117
BMW ConnectedDrive and remote-door-unlock support: 1-888-333-6118
Customer Relations email: customerrelations@bmwusa.com
BMW online contact form: Contact a BMW representative
Find an authorized BMW Center: BMW Center locator
Official Roadside Assistance information: BMW Roadside Assistance
Official BMW website: BMWUSA.com

Trained BMW Roadside Agents are available 24 hours a day, 365 days a year. Service may also be requested through the My BMW App, the Roadside Assistance option in the vehicle’s iDrive system, or an eligible BMW ConnectedDrive account.

Important: Email and the general Customer Relations form should be used for non-emergency questions or follow-up. For an active breakdown, collision, unsafe vehicle, or roadside problem, call 1-800-332-4269 or request assistance through the vehicle or My BMW App.

Emergency warning: Call 911 or the appropriate local emergency service first if anyone is injured, the vehicle is on fire, the vehicle is blocking traffic, there is a hazardous-material concern, or the location creates an immediate danger. BMW Roadside Assistance is not a substitute for police, fire, highway-patrol, or emergency medical services.

How to Request BMW Roadside Assistance

BMW provides several ways to request help:

Call 1-800-332-4269.
Select Roadside Assistance in the vehicle’s iDrive menu.
Open the My BMW App and select the applicable roadside or service option.
Use an eligible BMW Assist or ConnectedDrive function to request a transfer to Roadside Assistance.

Requesting help through the vehicle or app may allow BMW to receive the vehicle’s location and diagnostic information. That data may not be available when calling by telephone.

Information to Have Ready When Calling BMW

Driver’s name
Complete 17-character vehicle identification number, or VIN
BMW year, series, and model
License-plate number
Exact vehicle location
Nearby crossroads, mile marker, exit, street address, or landmark
A safe callback telephone number
A concise description of the problem
Whether the vehicle is in a dangerous location
The preferred authorized BMW Center if towing is required
Whether passengers, luggage, a trailer, or mobility equipment are involved

Specific and accurate information helps BMW determine the appropriate provider, towing equipment, destination, and safety response.

Is BMW Roadside Assistance Available 24 Hours?

Yes. BMW Roadside Assistance and Accident Assistance are available 24 hours a day, 365 days a year.

BMW Customer Relations, ConnectedDrive account support, individual BMW Centers, service departments, reimbursement teams, and other departments may have different hours.

What Services Does BMW Roadside Assistance Provide?

Depending on eligibility, location, and the nature of the disablement, BMW Roadside Assistance may provide or coordinate:

Battery jump-start assistance
Flat-tire assistance
Delivery of fuel or operating fluids
Remote door-unlock assistance
Lockout support
Towing to an authorized BMW Center
Towing an eligible electric vehicle to a suitable public charging station
Accident Assistance
Onward transportation by rideshare or taxi when towing is required
Travel-support assistance
Eligible trip-interruption reimbursement
Possible vehicle-reunite transportation after a covered repair

Coverage does not mean that every part, fluid, tire, key, repair, towing destination, or expense is free. Ask the roadside specialist which services are included before authorizing additional work or paying a provider.

Who Is Covered by BMW Roadside Assistance?

BMW’s Roadside Assistance program applies to qualifying U.S.-specification BMW vehicles distributed by BMW of North America and operated in the 50 states, Puerto Rico, or Canada.

The qualifying vehicle itself is covered when driven by an authorized driver. The registered owner does not necessarily have to be driving when the incident occurs.

New BMW Roadside Coverage

Qualifying new BMW vehicles generally receive Roadside Assistance for four years from the vehicle’s original in-service date with no mileage limitation.

BMW Certified Pre-Owned Roadside Coverage

Certified Pre-Owned Roadside Assistance duration depends on the vehicle, original in-service date, certification program, and documents supplied at the time of sale.

BMW’s current public materials are not completely uniform. Some BMW information describes five- or six-year CPO benefits as applicable, while BMW’s Roadside Assistance page says CPO coverage may extend up to eight years.

Confirm the exact expiration date using:

The vehicle’s Consumer Identification Sheet
The Certified Pre-Owned documents
The vehicle’s original in-service date
The warranty and maintenance booklet
My Garage or the My BMW App
An authorized BMW Center

Roadside Assistance Is Not a Vehicle Warranty

BMW Roadside Assistance is a separate owner benefit. It does not extend the New Vehicle Limited Warranty or automatically make the underlying mechanical repair eligible for warranty coverage.

A roadside tow may be covered even when the resulting repair, tire, battery, key, fluid, collision damage, or other expense is customer-paid.

What to Do If BMW Roadside Assistance Does Not Arrive

If the estimated arrival time passes and the assigned provider has not contacted you:

Call BMW Roadside Assistance again at 1-800-332-4269.
Provide the existing roadside case or dispatch number.
Ask whether the service provider accepted the assignment.
Request the provider’s name and updated estimated arrival time.
Ask for reassignment when the provider cannot respond.
Tell the agent again if the vehicle is in an unsafe location.

Record each call time, estimate, provider name, and response.

Call police, highway patrol, or emergency services when the disabled vehicle creates a traffic hazard or the occupants cannot wait safely at the location.

How to File a BMW Roadside Assistance Complaint

While the roadside request remains active, call 1-800-332-4269 and ask the agent to review or escalate the dispatch.

For non-emergency follow-up:

Email roadside.assistance@bmwna.com.
Call BMW Customer Relations at 1-800-831-1117.
Email customerrelations@bmwusa.com.
Submit the official BMW contact form.
Contact the servicing BMW Center when reimbursement or a covered repair is involved.

Information to Include in a BMW Roadside Complaint

BMW year, model, and mileage
Partial VIN rather than the complete VIN in ordinary email
Date, time, and general location of the incident
Roadside case or dispatch number
Service requested
Assigned towing or roadside-provider name
Original and revised arrival estimates
Actual arrival time or provider no-show
Towing destination
Amounts requested or paid
Photographs, receipts, and relevant messages
A chronological description of what happened
The resolution requested

How to Escalate an Unresolved Complaint

Ask the Roadside Assistance agent to review the active case.
Request a supervisor when the provider is not responding or the assignment is incorrect.

Keep the roadside case number and provider information.
Submit a non-emergency roadside follow-up email.
Open a separate BMW Customer Relations case if needed.
Ask for the Customer Relations case number.
Attach the applicable receipts, photographs, and previous correspondence.
Ask for a written explanation when reimbursement or coverage is denied.
Review the vehicle-specific Roadside Assistance and warranty documents before challenging a coverage decision.

Where Will BMW Tow the Vehicle?

For an eligible mechanical breakdown, discharged battery, collision, or flat-tire event, BMW Roadside Assistance generally transports the vehicle to the nearest authorized BMW Center or an appropriate public charging station.

Requesting a Preferred BMW Center

A customer may request a preferred authorized BMW Center when it is no more than 50 additional miles beyond the nearest authorized BMW Center. Mileage beyond the program limit is normally the customer’s responsibility.

Confirm the destination and any customer-paid mileage before the tow begins.

Towing to a Non-BMW Repair Shop

When the customer requests a repair facility that is not an authorized BMW Center, BMW may deny the request or require the customer to pay the entire towing expense.

After-Hours Towing

If the selected BMW Center cannot accept the vehicle after hours, the towing provider may transport it to a secure storage location and deliver it to the BMW Center on the next business day.

Ask:

Where the vehicle will be stored
Who will retain the keys
When the second tow will occur
Whether any storage charge applies
Which BMW Center will receive the vehicle

BMW Flat-Tire Assistance

BMW Roadside Assistance may provide tire assistance for an eligible disabled vehicle. Tell the agent:

Which tire is affected
Whether the vehicle has a spare tire
Whether a mobility or tire-repair kit is present
Whether the wheel, suspension, or body appears damaged
Whether the vehicle is on a highway shoulder or unstable surface

Whether the BMW has special wheels, locking wheel bolts, or mobility equipment

BMW Roadside Assistance does not automatically pay for a replacement tire, wheel, repair material, or damage caused by a road hazard.

Do not attempt a tire change when the vehicle is near moving traffic or on an unstable surface.

BMW Battery Jump-Start Assistance

BMW may dispatch assistance for a discharged 12-volt battery or other eligible battery-related disablement.

Tell the agent if:

The BMW is gasoline, diesel, plug-in hybrid, or fully electric
The battery has leaked, overheated, swollen, or appears damaged
There is smoke, fire, or a strong unusual odor
The vehicle displays a high-voltage or electrical-system warning
The vehicle repeatedly loses power after being started

Do not touch damaged high-voltage components. Call emergency services when there is smoke, fire, leaking fluid, or another immediate electrical danger.

BMW Fuel and Operating-Fluid Delivery

BMW may provide on-site assistance when a covered vehicle runs out of fuel or an essential operating fluid.

Under BMW’s current new-vehicle program:

Complimentary fuel-delivery dispatch is limited to four events per year.
The driver remains responsible for the fuel or operating fluid supplied.

The service does not include an unlimited quantity of fuel.
Additional repairs or parts are not automatically covered.

Tell the agent the exact BMW model and powertrain so the correct fuel, fluid, or towing arrangement can be determined.

BMW Lockout and Remote Door-Unlock Assistance

BMW recommends remote door unlocking through the My BMW App or ConnectedDrive because traditional roadside-entry methods can damage the vehicle’s advanced locking system.

Try these steps:

Open the My BMW App.
Select the remote door-unlock option when available.
Confirm the account and vehicle information.
Call BMW ConnectedDrive at 1-888-333-6118 when account or remote-service help is needed.
Call Roadside Assistance if the remote unlock is unsuccessful.

Replacement keys, key fobs, key programming, damaged locks, and related transportation expenses are not automatically included. Contact an authorized BMW Center for a replacement key.

Call emergency services immediately when a child, vulnerable person, or animal is locked inside and faces danger.

BMW Electric-Vehicle Roadside Assistance

BMW Roadside Assistance can help with eligible BMW electric vehicles that are disabled because of a discharged vehicle battery or another covered problem.

The vehicle may be towed to:

The nearest authorized BMW Center
A suitable public charging station
The owner’s home when BMW permits it and the distance is no greater than the distance to the nearest suitable public charging station

Before towing, tell the agent:

The exact BMW electric model
Remaining displayed battery charge
Any warning message
Whether the vehicle can shift into neutral
Whether collision or underbody damage is visible
Whether the high-voltage battery has been exposed to fire, water, or impact

Do not touch exposed high-voltage components or attempt to move a severely damaged electric vehicle without qualified assistance.

BMW Accident Assistance

The BMW Roadside Assistance number also handles BMW Accident Assistance for minor accidents and other incidents requiring vehicle support.

After an accident:

Call emergency services if anyone is injured or the scene is unsafe.

Move away from traffic when it is safe and lawful.
Contact police when required.
Call 1-800-332-4269.
Photograph the vehicles, visible damage, road conditions, and surrounding area when safe.
Collect appropriate information from other involved drivers.
Keep the police-report or incident number.
Notify the automobile insurer when the event may be a covered claim.

Do not assume that Roadside Assistance pays for collision damage, repairs, impound fees, storage, rental transportation, insurance deductibles, or every accident-related tow.

BMW Onward Mobility After a Tow

When towing is required, the BMW roadside specialist may arrange a rideshare or taxi for the driver, passengers, and luggage.

BMW’s current program provides onward transportation for a maximum distance of 45 miles. Additional distance and related costs are the driver’s responsibility.

Rideshare operators may refuse pickup from an unsafe highway shoulder. The driver may need to contact police, highway patrol, or emergency services to reach a safe pickup location.

BMW Trip-Interruption Assistance

Eligible trip-interruption benefits may reimburse certain costs when a BMW experiences a qualifying mechanical breakdown far from home.

Current program requirements generally include:

The breakdown must result from a defect covered by the applicable limited warranty.

The incident must occur more than 100 miles from the owner’s primary residence.
The authorized BMW Center must be unable to complete the repair during normal business hours on the same day.
Expenses must be incurred within five days after the breakdown and roadside-service date.

Original receipts must be submitted.

Eligible expenses may include:

Meals
Lodging
Rental transportation
Alternate transportation needed to reunite the driver and repaired BMW

The current limit is generally $1,000 per eligible incident.

Flat-tire events, discharged batteries, and accidents do not qualify for this trip-interruption benefit under the current new-vehicle program. Contact the repairing BMW Center for eligibility confirmation and submission assistance.

BMW Vehicle-Reunite Transportation

After a covered mechanical repair is completed by an authorized BMW Center, the vehicle may qualify for transportation back toward the owner’s home location.

The servicing BMW Center must confirm the covered repair and assist with the request. Eligibility is not automatic.

Can You Arrange Your Own BMW Tow?

Call BMW Roadside Assistance before hiring a towing company whenever possible. Request a roadside case ID and instructions before authorizing a self-arranged tow.

If circumstances require independent service:

Use a qualified and properly insured provider.
Confirm that the towing equipment is appropriate for the BMW.

Obtain an itemized original receipt.
Keep proof of payment.
Record the pickup and destination addresses.
Record the tow mileage.
Document why BMW dispatch could not be used.
Submit the reimbursement request promptly.

BMW’s current program says tow-reimbursement claims should generally be submitted within 60 days of the disablement or occurrence and include original receipts. Late, incomplete, unauthorized, or noncovered claims may be denied.

Common BMW Roadside Exclusions and Customer-Paid Costs

BMW Roadside Assistance may exclude or limit:

The cost of tires
Replacement parts
Fuel and operating fluids
Replacement keys or key programming
Excess towing mileage
Towing to a nonauthorized repair facility
Towing from one authorized BMW Center to another
Additional cost for towing a trailer
Fines and taxes
Impound or law-enforcement towing
Collision-related storage charges
Removal from standing water, snow, ice, flood conditions, or other adverse weather situations
Snow-tire or snow-chain installation and removal
Services outside the United States, Puerto Rico, and Canada
Expenses outside the vehicle’s applicable eligibility period

Always ask whether the requested service is covered before agreeing to a customer-paid charge.

BMW RSA+ Extended Roadside Assistance

BMW offers paid RSA+ Extended Roadside Assistance for certain vehicles whose original roadside coverage has expired.

BMW currently describes two plan options:

One-year plan: Four roadside-service events for $150, plus applicable tax
Three-year plan: Six roadside-service events for $350, plus applicable tax

RSA+ services may include:

Flat-tire service
Dead-battery service
Out-of-fuel assistance
Winch service
Lockout assistance
Trip-interruption benefits
Towing to an authorized BMW Center
A mobile mechanic where available
Short-term rideshare or taxi mobility

Eligibility, event limits, availability, price, taxes, and exact terms can change. Confirm the vehicle’s eligibility and the current RSA+ agreement before purchasing.

BMW Roadside Assistance Scam Warning

Fraudsters and misleading advertisements may display unofficial BMW roadside numbers or impersonate BMW, a BMW Center, a towing provider, or an insurer.

Verify the number through BMWUSA.com, the My BMW App, or the vehicle’s documents.

Use 1-800-332-4269 for official BMW Roadside Assistance.
Do not provide account passwords or one-time verification codes to an unsolicited caller.
Do not pay with gift cards or cryptocurrency.
Confirm the towing company assigned to the BMW case.
Ask for an itemized receipt for any customer-paid amount.
Do not publicly post the complete VIN or exact current roadside location.

BMW Roadside Assistance Company and Leadership Information

BMW Roadside Assistance is not a separate independent company. It is an owner-support program associated with BMW of North America, LLC and BMW AG. Roadside dispatch and towing may be performed by third-party service providers.

BMW of North America, LLC
300 Chestnut Ridge Road
Woodcliff Lake, NJ 07677

BMW Customer Relations mailing address:
BMW of North America, LLC
Customer Relations and Services Department
P.O. Box 1227
Westwood, NJ 07675-1227

U.S. company: BMW of North America, LLC
Parent company: BMW AG / BMW Group
President and CEO of BMW of North America: Sebastian Mackensen

Chairman of the Board of Management of BMW AG: Dr. Milan Nedeljković

The Woodcliff Lake office and Customer Relations mailing address are not towing yards, repair facilities, emergency-dispatch centers, vehicle drop-off locations, or guaranteed walk-in complaint offices.

For additional headquarters and corporate information, see the exact BMW corporate office and headquarters page.

BMW Roadside Assistance Frequently Asked Questions

What is the BMW Roadside Assistance phone number?

Call 1-800-332-4BMW or 1-800-332-4269.

Is BMW Roadside Assistance available 24 hours?

Yes. BMW Roadside Assistance and Accident Assistance are available 24 hours a day, 365 days a year.

Can I request BMW Roadside Assistance through the My BMW App?

Yes. Eligible customers can request Roadside Assistance through the My BMW App. Assistance may also be available through the Roadside Assistance option in iDrive.

What is the BMW Roadside Assistance email?

BMW publishes roadside.assistance@bmwna.com for non-emergency roadside questions and follow-up. Do not rely on email for immediate dispatch.

How long is BMW Roadside Assistance included?

Qualifying new BMW vehicles generally receive four years of coverage with unlimited mileage. Certified Pre-Owned terms vary, so review the vehicle-specific CPO documents and original in-service date.

Is BMW Roadside Assistance free?

Roadside dispatch and certain eligible services may be included during the coverage period. The driver may remain responsible for tires, parts, fuel, operating fluids, replacement keys, excess towing mileage, and noncovered services.

Does BMW Roadside Assistance cover another driver?

The qualifying BMW vehicle is generally covered when it is being operated by an authorized driver.

Does BMW Roadside Assistance work in Canada?

Qualifying U.S.-specification BMW vehicles are covered in the 50 states, Puerto Rico, and Canada under the applicable program terms.

Where will BMW tow my vehicle?

BMW generally tows an eligible disabled vehicle to the nearest authorized BMW Center or an appropriate public charging station. A preferred BMW Center may be requested within the additional-distance limit.

Can BMW tow my car to an independent repair shop?

BMW may deny the request or require the customer to pay the entire cost when the destination is not an authorized BMW Center.

Does BMW Roadside Assistance cover flat tires?

Flat-tire assistance may be included, but the replacement tire, wheel, repair materials, and road-hazard damage are not automatically covered.

Does BMW Roadside Assistance deliver fuel?

Fuel-delivery assistance may be available. The current new-vehicle program limits complimentary fuel-delivery dispatch to four events per year, and the driver remains responsible for the fuel.

Can BMW unlock my vehicle?

BMW recommends remote unlocking through the My BMW App or ConnectedDrive. Call 1-888-333-6118 for ConnectedDrive assistance or Roadside Assistance when remote unlocking is unsuccessful.

Does BMW Roadside Assistance help electric vehicles?

Yes. An eligible disabled BMW electric vehicle may be towed to an authorized BMW Center, a suitable public charging station, or another permitted destination under the applicable program terms.

Does BMW Roadside Assistance handle accidents?

Yes. Call 1-800-332-4269 for Roadside Assistance or Accident Assistance after addressing any immediate emergency.

How long does BMW Roadside Assistance take?

BMW does not guarantee one universal arrival time. Timing depends on the location, weather, traffic, provider availability, towing equipment, service requested, and safety conditions.

What should I do if the BMW tow truck does not arrive?

Call 1-800-332-4269, provide the roadside case number, request an updated ETA, and ask for reassignment when necessary.

How do I complain about BMW Roadside Assistance?

Ask the roadside agent to review the active request. For follow-up, email roadside.assistance@bmwna.com or contact BMW Customer Relations at 1-800-831-1117.

Will BMW reimburse a tow I arranged myself?

Reimbursement is not guaranteed. Contact BMW first when possible, obtain a case ID, retain the original itemized receipt, and submit the claim within the required timeframe.

Does BMW offer trip-interruption reimbursement?

Eligible covered mechanical breakdowns occurring more than 100 miles from home may qualify for up to $1,000 per incident when same-day repair is unavailable. Additional requirements and exclusions apply.

Can I extend expired BMW Roadside Assistance?

BMW offers RSA+ Extended Roadside Assistance for eligible vehicles. BMW currently lists one-year and three-year plans with service-event limits.

Who owns BMW?

BMW of North America, LLC is the U.S. organization. Its parent company is BMW AG, commonly known as BMW Group.

BMW Roadside Assistance Customer Reviews and Complaints

CustomerServiceNumbers.com currently displays no published BMW Roadside Assistance reviews. The displayed 0/5 means that no ratings have been submitted; it is not a zero-star customer verdict.

Future reviews may discuss a genuine firsthand experience involving:

Towing
A provider delay or no-show
Flat-tire assistance
Battery assistance
Fuel delivery
Remote door unlocking
An electric-vehicle charging problem
Accident Assistance
A towing destination
Onward transportation
Trip-interruption reimbursement
A self-arranged towing claim
RSA+ Extended Roadside Assistance
Complaint handling

A future submission represents that reviewer’s individual experience and should not automatically be treated as a company-wide pattern affecting every BMW owner, BMW Center, dispatcher, towing company, contractor, vehicle, or roadside event.

Related Roadside Assistance Pages

Privacy Warning Before Posting a BMW Roadside Review

Do not publish a complete VIN, roadside case or dispatch number, ConnectedDrive login information, license-plate number, exact current roadside location, home address, private telephone number, email address, payment-card details, driver’s-license information, insurance or accident documents, medical information, account credentials, or an original towing receipt containing personal data.

Do not post the full names of nonpublic dispatchers, towing operators, BMW Center employees, or contractors. Reviews should describe genuine firsthand experiences and may be moderated for personal information, threats, profanity, spam, impersonation, unsupported accusations, discriminatory material, duplicate submissions, or unrelated content.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com is an independent consumer-information and review website. We review official BMW roadside, warranty, owner-support, ConnectedDrive, corporate, and leadership resources together with the customer reviews visibly published on this website.

Telephone numbers, program eligibility, towing limits, service-event limits, reimbursement rules, trip-interruption benefits, RSA+ prices, leadership, and corporate information can change. Verify important instructions with BMW, the My BMW App, the vehicle’s warranty booklet, the Consumer Identification Sheet, and the servicing BMW Center.

Share Your BMW Roadside Assistance Experience

Have you contacted BMW Roadside Assistance about a breakdown, collision, tow, flat tire, battery problem, lockout, fuel delivery, electric-vehicle charging issue, provider delay, no-show, towing destination, unexpected charge, onward transportation, trip interruption, reimbursement request, or complaint?

Share the general location, approximate date, BMW model and year, service requested, response received, and whether the matter was resolved. Do not include private VIN, dispatch, ConnectedDrive, payment, identification, insurance, medical, or exact-location information.

Page Update Note

This BMW Roadside Assistance page was researched and updated on July 30, 2026. The update verified the roadside telephone number, non-emergency email, 24-hour availability, My BMW App and ConnectedDrive options, coverage periods, towing limits, roadside services, onward transportation, trip-interruption rules, reimbursement procedures, RSA+ extension options, complaint routes, company relationships, leadership information, and the exact status of the customer-review section.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with BMW of North America, LLC, BMW AG, BMW Group, BMW ConnectedDrive, any authorized BMW Center, roadside provider, towing company, rideshare company, insurer, police department, highway authority, emergency-service provider, or employee.

This website cannot dispatch roadside assistance, locate a vehicle, unlock a BMW, determine coverage, select a towing destination, authorize repairs, arrange transportation, issue reimbursement, extend Roadside Assistance, change a BMW account, decide a warranty claim, or submit a complaint on a vehicle owner’s behalf.

Roadside contacts, coverage periods, services, towing limits, reimbursement procedures, plan prices, provider availability, and company information may change. Verify current information through BMWUSA.com, the My BMW App, the vehicle’s documents, and an authorized BMW Center.

Comments are moderated for profanity, PII, and spam. Offensive words may be soft-masked (e.g., “f—”) but your meaning is preserved. See our Commenting Policy.

BMW Roadside Assistance Phone Number, Coverage, Complaints, and Reviews