Cadillac Roadside Assistance Phone Number, Coverage, Complaints, and Reviews

Cadillac Roadside Assistance provides 24-hour help for eligible Cadillac vehicles experiencing a breakdown, flat tire, dead battery, lockout, fuel shortage, electric-vehicle charging problem, accident, or towing need. Coverage, towing destinations, customer-paid costs, and available services depend on the vehicle, model year, mileage, warranty status, location, and circumstances.

Cadillac Roadside Assistance Phone Numbers

• Cadillac Roadside Assistance: 1-800-224-1400
• Cadillac EV Roadside Assistance: 1-844-515-1420
• Cadillac Roadside Assistance in Canada: 1-800-882-1112
• Roadside TTY: 1-888-889-2438
• Cadillac General Assistance: 1-800-333-4223
• Cadillac owner and warranty assistance: 1-800-458-8006
• OnStar customer service: 1-888-4ONSTAR or 1-888-466-7827
• Official Roadside Assistance page: Cadillac Roadside Assistance
• Cadillac support request and chat: Contact Cadillac
• Find an authorized Cadillac dealer: Cadillac dealer locator
• Official website: Cadillac.com

Cadillac Roadside Assistance advisors are available 24 hours a day, 365 days a year. Cadillac General Assistance, warranty teams, dealerships, service departments, and other non-emergency support channels have separate hours.

Emergency warning: Call 911 or the appropriate local emergency service first if anyone is injured, the vehicle is on fire, the vehicle is blocking traffic, or the location presents an immediate danger. Roadside Assistance is not a substitute for police, fire, highway-patrol, or emergency medical services.

Cadillac Roadside Assistance Versus Customer Assistance

Use the correct contact route for the type of problem:

• Active breakdown, tow, flat tire, dead battery, lockout, or fuel need: Call 1-800-224-1400.
• Cadillac electric vehicle: Call 1-844-515-1420.
• General Cadillac vehicle, account, shopping, or feedback question: Call 1-800-333-4223.
• Warranty, owner-assistance, or unresolved vehicle concern: Call 1-800-458-8006.
• OnStar account, subscription, connected-service, or remote-command problem: Call 1-888-466-7827.
• Dealer repair or service concern: Contact the service manager or general manager of the authorized Cadillac dealer involved.

Cadillac’s current general-assistance hours are Monday through Saturday from 8:00 a.m. to 9:00 p.m. Eastern Time, with Sunday closed. Roadside Assistance remains available around the clock.

Cadillac does not publish a dedicated Roadside Assistance email address. Do not rely on email or an ordinary website form when immediate dispatch is required.

How to Request Cadillac Roadside Assistance

Eligible owners may request help through:

• The primary Roadside Assistance number at 1-800-224-1400
• The EV Roadside Assistance number at 1-844-515-1420
• The myCadillac mobile app
• An eligible vehicle’s infotainment system
• The blue OnStar button when an applicable OnStar or Connected Services plan is active

Owners without an active OnStar or Connected Services plan should call the applicable Cadillac roadside number directly.

Information to Have Ready When Calling Cadillac

• Your name and a safe callback number
• The vehicle identification number, or VIN
• Cadillac model, model year, color, and license plate
• Current mileage
• The vehicle’s exact location
• Road name, direction of travel, exit, mile marker, cross street, or nearby landmark
• A description of the mechanical or roadside problem
• Whether the vehicle is in a dangerous location
• Whether the vehicle has a usable spare tire
• Whether the vehicle is gasoline-powered, hybrid, or electric
• The preferred authorized Cadillac dealer when towing may be required

Tell the advisor immediately when the vehicle is stopped in a travel lane, on a narrow shoulder, near moving traffic, or in another hazardous location.

What Services Does Cadillac Roadside Assistance Provide?

Depending on eligibility, vehicle equipment, location, and the nature of the disablement, Cadillac may provide or coordinate:

• Towing from a legal public roadway to the nearest Cadillac dealer
• Vehicle-unlock assistance
• Flat-tire changes using the vehicle’s usable spare tire
• Battery jump-start service
• Emergency fuel delivery
• EV towing and assistance
• On-site assistance by a Cadillac-trained dealer technician where available
• Trip-interruption assistance following a qualifying warranty failure

Roadside availability does not mean that every part, tire, key, repair, gallon of fuel, towing destination, storage charge, or roadside expense is included. Ask whether the requested service is covered before authorizing additional work or agreeing to a charge.

How Long Is Cadillac Roadside Assistance Included?

Cadillac currently summarizes Roadside Assistance for applicable 2013-or-newer passenger vehicles as lasting for six years or 70,000 miles, whichever occurs first.

The exact term depends on the vehicle’s:

• Model year
• Original in-service date
• Current mileage
• Gasoline, hybrid, or electric powertrain
• New, used, or Certified Pre-Owned status
• Country of original sale
• Applicable warranty and owner-benefit documents

Confirm the current expiration date through the Cadillac account, myCadillac app, warranty tracker, Owner’s Manual, warranty booklet, authorized dealer, or Roadside Assistance advisor using the VIN.

A vehicle outside the included term may still be able to request roadside dispatch, but the owner may be responsible for the cost.

Roadside Assistance Is Separate From the Vehicle Warranty

Cadillac Roadside Assistance is an owner-support benefit rather than coverage under the New Vehicle Limited Warranty. A tow or jump-start may be included even when the resulting battery, tire, key, collision damage, or mechanical repair is not covered by a vehicle warranty.

Cadillac EV Roadside Assistance

Cadillac electric-vehicle owners should call 1-844-515-1420.

Current Cadillac EV materials describe:

• Non-towing EV roadside services: Six years or 70,000 miles, whichever occurs first
• EV towing coverage: Eight years or 100,000 miles, whichever occurs first

Exact terms may vary by EV model, model year, country, mileage, and original in-service date. Review the warranty booklet for the specific vehicle.

Tell the advisor:

• The exact EV model
• The remaining displayed battery charge
• Any warning message
• Whether the vehicle can shift into Neutral
• Whether collision or underbody damage is visible
• Whether the high-voltage battery has been exposed to fire, flooding, or impact
• Whether the vehicle is connected to charging equipment

Do not touch exposed high-voltage components or attempt to move a severely damaged electric vehicle without qualified assistance.

Cadillac Certified Pre-Owned Roadside Assistance

Cadillac Certified Pre-Owned vehicles include 24-hour Roadside Assistance during the applicable Certified Pre-Owned limited-warranty period.

Cadillac currently describes its CPO limited warranty as one year with unlimited mileage after the original bumper-to-bumper limited warranty expires. Verify the actual expiration date and roadside eligibility through the CPO paperwork and original in-service date.

Cadillac Roadside Assistance and OnStar

Cadillac Roadside Assistance and OnStar are related but separate support routes.

Use Cadillac Roadside Assistance For

• A tow
• A flat tire
• A dead battery
• A vehicle lockout
• Emergency fuel delivery
• A disabled Cadillac
• An EV towing need
• An active roadside dispatch problem

Use OnStar For

• OnStar plan or subscription questions
• OnStar billing or cancellation
• Connected Services
• Remote vehicle commands
• Automatic Crash Response
• Stolen Vehicle Assistance
• A roadside request included in an applicable OnStar plan

Call OnStar at 1-888-466-7827 for plan, account, billing, or connected-services support. Press the blue OnStar button in an equipped vehicle when that option is available and safe to use.

What to Do If Cadillac Roadside Assistance Does Not Arrive

If the estimated arrival time passes and the assigned provider has not contacted you:

1. Call the applicable Cadillac roadside number again.
2. Provide the existing roadside case or dispatch number.
3. Ask whether the provider accepted the assignment.
4. Request the provider’s name and updated estimated arrival time.
5. Ask whether the dispatch can be reassigned when the provider cannot respond.
6. Repeat that the vehicle is in an unsafe location when applicable.
7. Record the time of every call, ETA, provider name, and response.

Call police, highway patrol, or emergency services when the disabled vehicle presents a traffic hazard or the occupants cannot remain safely at the location.

How to File a Cadillac Roadside Assistance Complaint

While the roadside request remains active, call the applicable Roadside Assistance number and ask the advisor to review or escalate the dispatch.

After the immediate incident, use:

• Cadillac General Assistance: 1-800-333-4223
• Cadillac owner and warranty assistance: 1-800-458-8006
• Online support request: Cadillac Contact Us
• Dealer management: For an unresolved repair, warranty, vehicle-condition, or dealer-service problem
• Customer Assistance mailing address: Cadillac Customer Assistance Center, P.O. Box 33169, Detroit, MI 48232-5169

Information to Include in a Cadillac Roadside Complaint

• Vehicle year, model, and mileage
• A partial VIN for ordinary unsecured correspondence
• Date, time, and general location of the incident
• Roadside case or dispatch number
• The service requested
• The assigned towing or roadside provider
• The original and revised arrival estimates
• The actual arrival time or provider no-show
• The towing destination
• Any amount requested or paid
• Photographs, receipts, and relevant messages
• A chronological description of what occurred
• The resolution requested

How to Escalate an Unresolved Complaint

1. Ask the Roadside Assistance advisor to review the active case.
2. Request a supervisor when the assigned provider is not responding or the dispatch information is incorrect.
3. Keep the roadside case number and provider details.
4. Open a Cadillac Customer Assistance case after the immediate incident.
5. Ask for the Cadillac case number and expected follow-up date.
6. Contact the dealer’s service manager or general manager when a warranty repair is involved.
7. Submit receipts, photographs, and prior correspondence.
8. Ask for a written explanation when coverage or reimbursement is denied.
9. Review the vehicle-specific warranty booklet before challenging a coverage decision.

Where Will Cadillac Tow the Vehicle?

Covered towing generally transports a disabled Cadillac from a legal public roadway to the nearest authorized Cadillac dealer.

Before the tow begins, confirm:

• The dealer name and address
• Whether the dealer can accept the vehicle
• Whether the service department is open
• Where the keys will be left after hours
• Whether the requested destination is covered
• Whether additional mileage or storage charges apply
• Whether a flatbed or other specialized towing method is required

A roadside tow does not guarantee immediate diagnosis, a same-day repair, warranty approval, a loaner vehicle, or parts availability.

Can You Choose a Different Dealer or Repair Shop?

A customer-selected dealer or independent repair facility may not be included. Ask the roadside advisor whether the alternative destination is permitted and whether the owner must pay an additional towing charge.

After-Hours Towing

If the selected dealer cannot receive the vehicle after hours, ask whether the provider will leave it in an authorized after-hours area or temporarily store it for later delivery.

Confirm:

• Where the vehicle will be stored
• Who will retain the keys
• When the dealer will receive it
• Whether storage or a second tow will create a charge
• How the dealer will identify and contact the owner

Cadillac Flat-Tire Assistance

Cadillac Roadside Assistance may change a flat tire using the vehicle’s usable spare.

Tell the advisor:

• Which tire is affected
• Whether a spare tire is present
• Whether the spare is properly inflated
• Whether the wheel or suspension appears damaged
• Whether locking wheel nuts or special equipment are involved
• Whether the vehicle is stopped near moving traffic

The owner remains responsible for repairing or replacing the damaged tire unless a separate tire warranty or protection plan applies.

When the Cadillac does not have a usable spare, ask whether towing to the nearest authorized dealer is available. Roadside Assistance does not promise mobile delivery of a replacement tire.

Cadillac Battery Jump-Start Assistance

Roadside Assistance may dispatch a provider to jump-start a discharged 12-volt battery.

Tell the advisor when:

• The battery is leaking, swollen, overheated, or visibly damaged
• There is smoke, fire, or a strong unusual odor
• The vehicle repeatedly loses power after being started
• The dashboard displays an electrical-system warning
• The Cadillac is a hybrid or electric model

Do not touch exposed or damaged high-voltage components. Contact emergency services when there is smoke, fire, leaking fluid, or another immediate electrical danger.

A jump-start service does not automatically include battery replacement, diagnosis, or repair.

Cadillac Lockout Assistance

Cadillac may provide vehicle-unlock assistance. A remote unlock may also be available through an eligible OnStar or Connected Services plan.

For security reasons, the driver may need to present identification and show authorization to access the vehicle.

Lockout assistance does not automatically cover:

• A replacement key
• A replacement key fob
• Key programming
• Labor required to create a replacement key
• Broken-key extraction
• Repair of damaged locks
• Transportation to retrieve another key

Call emergency services immediately when a child, vulnerable person, or animal is locked inside and faces danger.

Cadillac Emergency Fuel Delivery

Emergency fuel delivery may provide enough fuel for an eligible vehicle to reach the nearest service station.

Before service is dispatched, confirm:

• The required fuel type
• Whether the vehicle is gasoline-powered, diesel, hybrid, or electric
• Whether the fuel itself is customer-paid
• Whether the vehicle displays another mechanical warning

Emergency fuel delivery is not intended to provide a full tank. Do not attempt to add an incorrect fuel or operating fluid.

What to Do After a Cadillac Accident

1. Call emergency services when anyone is injured or the scene is unsafe.
2. Move away from traffic when it can be done safely and lawfully.
3. Contact police when required.
4. Call Cadillac Roadside Assistance when the vehicle cannot be driven.
5. Photograph the vehicles, damage, road conditions, and surrounding area when safe.
6. Collect appropriate information from the other involved parties.
7. Keep the police-report or incident number.
8. Notify the automobile insurer when the incident may be a covered claim.

Do not assume that Cadillac Roadside Assistance pays for collision repairs, insurance deductibles, impound fees, storage, rental transportation, property damage, or every accident-related tow.

Cadillac Trip-Interruption Assistance

If a trip is interrupted by a qualifying warranty failure during the applicable coverage period, certain incidental expenses may be considered for reimbursement.

Potentially considered expenses may include:

• Hotel costs
• Meals
• A rental vehicle
• Delivery of the repaired vehicle back to the customer, potentially up to 500 miles

Eligibility and reimbursement are not automatic. Contact Cadillac Roadside Assistance at the time of disablement, ask whether the incident qualifies, obtain preauthorization, follow the advisor’s instructions, and retain original detailed receipts and repair orders.

Can You Arrange Your Own Tow?

Call Cadillac Roadside Assistance before hiring a towing company whenever official dispatch is available. Self-arranged service does not guarantee reimbursement.

If immediate circumstances require an independent provider:

• Use a properly licensed and insured towing company.
• Confirm that its equipment is appropriate for the Cadillac.
• Obtain an itemized original receipt.
• Keep proof of payment.
• Record the pickup and destination locations.
• Record the towing mileage.
• Document why official dispatch could not be used.
• Contact Cadillac promptly and request written reimbursement instructions.

Do not assume that Cadillac will repay the full amount.

Services and Expenses Cadillac Roadside Assistance May Not Cover

Program terms can exclude or limit:

• Impound towing resulting from a legal violation
• Legal fines
• Police-mandated towing reimbursement
• Mounting or removing snow tires
• Installing or removing snow chains or other traction devices
• Off-road or inaccessible recovery
• Service on unmaintained public roads
• Service on certain restricted highways, tunnels, toll roads, bridges, or service roads
• A replacement tire or wheel
• Replacement keys and programming
• Fuel, parts, fluids, or repairs
• A customer-selected towing destination
• Storage or additional towing not authorized by the program
• Services outside the applicable coverage period

Ask whether the requested service is covered before agreeing to a customer-paid charge.

Cadillac Factory Roadside Assistance Versus Other Plans

Several products may provide roadside benefits:

• Factory-included Cadillac Roadside Assistance
• Cadillac EV Roadside Assistance
• An active OnStar subscription
• Cadillac Certified Pre-Owned coverage
• A Cadillac Protection Plan
• Tire and Wheel Protection
• An automobile-insurance policy
• A credit-card or membership roadside benefit

These programs may use different telephone numbers, administrators, event limits, towing limits, reimbursement rules, deductibles, and exclusions. Review the agreement that applies to the vehicle rather than assuming every roadside benefit uses the factory terms.

Cadillac Roadside Assistance Scam Warning

Fraudsters and misleading advertisements may display unofficial Cadillac roadside numbers or impersonate Cadillac, General Motors, OnStar, a dealer, or a towing provider.

• Verify telephone numbers through Cadillac.com, the myCadillac app, or the vehicle’s documents.
• Use 1-800-224-1400 for standard Cadillac Roadside Assistance.
• Use 1-844-515-1420 for Cadillac EV Roadside Assistance.
• Do not provide account passwords or one-time verification codes to an unsolicited caller.
• Do not pay with gift cards or cryptocurrency.
• Confirm the towing company assigned to the official case.
• Ask for an itemized receipt for any customer-paid amount.
• Do not publicly post the complete VIN or exact current roadside location.

Cadillac Company, Parent, and Leadership Information

Cadillac Roadside Assistance is not a separate corporation. It is an owner-support program associated with Cadillac, General Motors, OnStar, authorized dealers, and contracted roadside providers.

• Consumer brand: Cadillac
• Parent company: General Motors Company
• GM Chair and Chief Executive Officer: Mary Barra
• Vice President of Global Cadillac: Kristian Aquilina

General Motors principal executive offices:
1240 Woodward Avenue
Detroit, MI 48265

Cadillac Customer Assistance mailing address:
Cadillac Customer Assistance Center
P.O. Box 33169
Detroit, MI 48232-5169

The GM executive offices and Cadillac Customer Assistance mailing address are not towing yards, repair facilities, roadside-dispatch centers, vehicle drop-off points, or guaranteed walk-in complaint offices.

For additional headquarters and corporate complaint information, see the exact Cadillac corporate office and headquarters page.

Cadillac Roadside Assistance Frequently Asked Questions

What is the Cadillac Roadside Assistance phone number?

Call 1-800-224-1400 for standard Cadillac Roadside Assistance.

What is the Cadillac EV Roadside Assistance number?

Call 1-844-515-1420 for a Cadillac electric vehicle.

What is the Cadillac Roadside Assistance number in Canada?

Call 1-800-882-1112 for Cadillac Roadside Assistance in Canada.

Is Cadillac Roadside Assistance available 24 hours?

Yes. Cadillac Roadside Assistance advisors are available 24 hours a day, 365 days a year.

Can I request roadside help through the myCadillac app?

Yes. Eligible owners can request assistance through the myCadillac app. Depending on the vehicle and active plan, help may also be requested through the infotainment system or blue OnStar button.

How long is Cadillac Roadside Assistance included?

Cadillac currently summarizes standard passenger-vehicle roadside coverage as six years or 70,000 miles, whichever occurs first. EV and Certified Pre-Owned terms can differ, so verify the specific VIN and vehicle documents.

How long is Cadillac EV Roadside Assistance included?

Current Cadillac EV documents describe non-towing roadside services for six years or 70,000 miles and towing coverage for eight years or 100,000 miles, whichever occurs first.

Is Cadillac Roadside Assistance free?

Covered dispatch and eligible services may be included during the applicable term. Tires, keys, parts, fuel, repairs, alternate towing destinations, and noncovered services may remain the owner’s responsibility.

Does Cadillac Roadside Assistance cover a flat tire?

Cadillac may dispatch a provider to install the vehicle’s usable spare tire. Repair or replacement of the damaged tire is not automatically included.

What happens if my Cadillac does not have a spare tire?

Tell the advisor when calling. Depending on the vehicle, location, and coverage, towing to an authorized dealer may be offered. Roadside Assistance does not promise delivery of a replacement tire.

Does Cadillac Roadside Assistance jump-start a battery?

Battery jump-start service is included among Cadillac’s published roadside services. Battery replacement and diagnosis are separate.

Can Cadillac unlock my vehicle?

Vehicle-unlock assistance may be available. A remote unlock may also be possible through an eligible OnStar plan. Replacement keys, key creation, labor, and programming are not automatically covered.

Does Cadillac Roadside Assistance deliver fuel?

Emergency fuel delivery is included among Cadillac’s published services. Confirm whether the fuel or any additional service cost is customer-paid.

Where will Cadillac tow my vehicle?

Covered towing generally goes from a legal public roadway to the nearest authorized Cadillac dealer.

Can I choose another dealer or repair shop?

A preferred destination may produce an additional charge or may not be permitted. Confirm the destination and cost before towing begins.

Does Cadillac Roadside Assistance handle accidents?

Cadillac may arrange towing when a vehicle involved in a crash cannot be driven. Contact emergency services and the automobile insurer first when appropriate.

How long does Cadillac Roadside Assistance take?

Cadillac does not publish one universal arrival time. Timing depends on the location, traffic, weather, provider availability, required towing equipment, requested service, and safety conditions.

What should I do if the roadside provider does not arrive?

Call the applicable Cadillac roadside number, provide the case number, request an updated ETA, and ask for reassignment when the assigned provider cannot respond.

How do I complain about Cadillac Roadside Assistance?

Ask the Roadside Assistance advisor to review the active dispatch. For follow-up, call Cadillac General Assistance at 1-800-333-4223, call owner assistance at 1-800-458-8006, or submit the official online support request.

Will Cadillac reimburse a tow I arranged myself?

Reimbursement is not guaranteed. Contact Cadillac first when possible, obtain a case number, use a licensed provider, retain the original itemized receipt, and follow Cadillac’s reimbursement instructions.

Does Cadillac provide trip-interruption help?

A qualifying warranty failure may allow consideration of hotel, meal, rental-car, or vehicle-return expenses. Preauthorization, documentation, distance requirements, and other limitations apply.

Is Cadillac Roadside Assistance the same as OnStar?

No. Cadillac’s factory Roadside Assistance program and OnStar plan benefits are separate, although eligible drivers may request roadside help through the blue OnStar button, the app, or the infotainment system.

Who owns Cadillac?

Cadillac is a vehicle brand of General Motors Company.

Who leads Cadillac?

Kristian Aquilina is Vice President of Global Cadillac. Cadillac does not operate as a separately traded company with its own chief executive officer.

Cadillac Roadside Assistance Customer Reviews and Complaints

CustomerServiceNumbers.com currently displays a rating of 3.0 out of 5 stars based on five historical entries.

The visible entries are dated:

• February 26, 2016
• October 20, 2015
• May 20, 2015
• March 27, 2015
• May 26, 2014

Supported themes include:

• One reported wait of approximately four and a half hours following a flat tire in a Cadillac without a spare
• One reported delay of several hours after an OnStar roadside request in an area the reviewer considered unsafe
• One alleged driving-safety incident involving a vehicle described as a Cadillac Roadside Assistance vehicle
• One historical question about key-return medallions rather than a completed service experience
• One incomplete report of a dead battery without a roadside-service outcome

These entries are from 2014 through 2016. They do not establish current company-wide response times, provider performance, coverage decisions, or complaint practices.

Related Cadillac and Roadside Assistance Pages

• Cadillac Customer Service, Complaints, and Reviews
• OnStar Customer Service and Roadside Support
• BMW Roadside Assistance
• Buick Roadside Assistance
• GMC Roadside Assistance
• AAA Customer Service and Roadside Assistance

Privacy Warning Before Posting a Cadillac Roadside Review

Do not publish a complete VIN, roadside case or dispatch number, GM or OnStar account credentials, license-plate number, exact current roadside location, home address, private telephone number, email address, payment-card information, driver’s-license details, insurance or accident documents, police reports, medical information, key-medallion serial numbers, account passwords, or towing receipts containing personal data.

Do not post the full names of nonpublic dispatchers, towing operators, dealer employees, or contractors. Reviews should describe genuine firsthand experiences and may be moderated for personal information, threats, profanity, spam, impersonation, discriminatory content, unsupported accusations, duplicate submissions, or unrelated material.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com is an independent consumer-information and review website. We review official Cadillac roadside, EV, warranty, owner-support, OnStar, corporate, and leadership resources together with the customer reviews visibly published on this website.

Telephone numbers, coverage periods, towing rules, eligible services, exclusions, trip-interruption benefits, leadership, and corporate information can change. Verify important instructions through Cadillac.com, the myCadillac app, the vehicle’s Owner’s Manual, the warranty tracker, and an authorized Cadillac dealer.

Share Your Cadillac Roadside Assistance Experience

Have you contacted Cadillac Roadside Assistance about a breakdown, tow, flat tire, dead battery, lockout, fuel delivery, EV charging issue, provider delay, no-show, accident, towing destination, unexpected charge, trip interruption, reimbursement request, vehicle damage, or complaint?

Share the general location, approximate date, Cadillac model and year, service requested, response received, and whether the matter was resolved. Do not include private VIN, dispatch, OnStar, payment, identification, insurance, medical, or exact-location information.

Page Update Note

This Cadillac Roadside Assistance page was researched and updated on July 30, 2026. The update verified the standard and EV roadside numbers, Canadian contact, 24-hour availability, myCadillac and OnStar options, coverage periods, towing and roadside services, trip-interruption guidance, complaint routes, current company leadership, and the exact status and dates of the five visible historical review entries.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Cadillac, General Motors Company, General Motors LLC, OnStar, any Cadillac or GM dealership, towing company, roadside contractor, insurer, police department, highway authority, emergency-service provider, protection-plan administrator, or employee.

This website cannot dispatch roadside assistance, locate or unlock a Cadillac, determine vehicle eligibility, change a towing destination, authorize repairs, issue reimbursement, retrieve a vehicle, change an OnStar account, decide a warranty claim, or submit a complaint on a vehicle owner’s behalf.

Roadside contacts, eligibility, services, towing destinations, exclusions, reimbursement procedures, provider availability, and company information may change. Verify current information through Cadillac, the vehicle’s documents, OnStar when applicable, and an authorized dealer.