Mercedes-Benz mbrace was a connected vehicle service for certain older Mercedes-Benz vehicles. It supported features such as remote access, emergency calling, stolen vehicle assistance, automatic collision notification, roadside calling, and other connected-car services. Mercedes-Benz USA says mbrace connected vehicle services, including the mobile app and in-vehicle services, were discontinued on December 31, 2025 and terminated as of January 1, 2026.
How to Contact Mercedes mbrace Customer Service
- Mercedes-Benz Customer Care / Connected Vehicle Services: 1-800-367-6372
- Mercedes-Benz Roadside Assistance: 1-800-367-6372
- Former mbrace Customer Care / Refund Questions: 1-866-990-9007
- Mercedes-Benz Financial Services: 1-800-654-6222
- Takata Recall Hotline: 1-877-496-3691
- Mercedes-Benz USA Support: Mercedes-Benz Customer Support
- Mercedes-Benz Email Support: Email Mercedes-Benz USA
- mbrace Discontinuation FAQ: Mercedes-Benz mbrace Sunset FAQ
- Connected Vehicle Services Legal Notice: Connected Vehicle Services
- Mercedes-Benz App: Mercedes-Benz App Information
- Roadside Assistance Help: Mercedes-Benz Roadside Assistance
- Mercedes-Benz Recall Lookup: Mercedes-Benz Recall Information
- Find a Mercedes-Benz Dealer: Mercedes-Benz Dealer Locator
- Mercedes-Benz USA Headquarters: Mercedes-Benz USA, LLC, 1 Mercedes-Benz Drive, Sandy Springs, GA 30328
Important: Mercedes mbrace Has Been Discontinued
Mercedes-Benz USA says mbrace connected vehicle services, including the mbrace app and in-vehicle services, were discontinued on December 31, 2025 and terminated as of January 1, 2026. This means affected vehicles no longer have access to mbrace connected features such as Automatic Collision Notification, Stolen Vehicle Location Assistance, SOS/Emergency Call, remote services, roadside calling through mbrace, information calling, and related mbrace app services.
Mercedes-Benz says navigation, Bluetooth, and SiriusXM are not impacted because those services were not supported by mbrace. For current Mercedes-Benz connected vehicle support, use Mercedes-Benz Customer Care at 1-800-367-6372 or contact an authorized Mercedes-Benz dealer.
Mercedes mbrace Customer Service Hours
Mercedes-Benz USA Customer Care is generally available Monday through Friday from 9 a.m. to 9 p.m. Eastern Time. Roadside Assistance is available 24 hours a day, 7 days a week by calling 1-800-367-6372. Hours for former mbrace refund or subscription questions may vary.
Best Ways to Get Help with Mercedes mbrace or Connected Services
The best support path depends on your vehicle model year and issue. For many model year 2018 and older vehicles, mbrace service is discontinued. For model year 2019 and newer vehicles, Mercedes-Benz connected features are generally handled through the Mercedes-Benz app, Mercedes-Benz Customer Care, and authorized Mercedes-Benz dealers.
For mbrace Refund or Subscription Questions
If you prepaid for mbrace service beyond the discontinuation date and did not receive a prorated refund, Mercedes-Benz directed customers to contact customer service at 1-866-990-9007. Have your VIN, account information, subscription details, billing history, and payment method ready.
For Current Mercedes-Benz App Support
If your vehicle uses the Mercedes-Benz app rather than mbrace, contact Mercedes-Benz Customer Care at 1-800-367-6372 or use the Mercedes-Benz app support resources. Current app issues may involve pairing, Remote Start, lock and unlock, vehicle tracker, digital extras, subscriptions, store purchases, or account access.
For Roadside Assistance
For roadside help, call 1-800-367-6372. Mercedes-Benz says you should be ready to provide your name, VIN, year, model, color, phone number, vehicle location, and a description of the problem.
For Recall or Warranty Questions
If your issue involves a recall, warranty, service campaign, safety issue, or dealer repair, contact Mercedes-Benz Customer Care at 1-800-367-6372, use the recall lookup tool, or contact an authorized Mercedes-Benz dealer. For Takata airbag recall help, call 1-877-496-3691.
For Mercedes-Benz Financial Services
If the issue involves a lease, loan, payment, payoff, title, account login, billing, or Mercedes-Benz Financial Services account, call 1-800-654-6222.
What to Have Ready Before Contacting Mercedes-Benz
- Your 17-character Vehicle Identification Number
- Year, model, trim, and color of the vehicle
- Whether the issue involves mbrace, the Mercedes-Benz app, Roadside Assistance, recalls, warranty, or Mercedes-Benz Financial Services
- Your Mercedes-Benz account email or former mbrace account information
- Subscription receipt, renewal notice, refund details, or billing statement, if applicable
- Dealer name and repair order number, if a dealer is involved
- Error messages, app screenshots, or connected-service status details
- Roadside location and safety details, if the vehicle is disabled
- A short explanation of the issue and what resolution you are requesting
Mercedes mbrace Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows 0 published Mercedes mbrace reviews and 0 out of 5 stars. There is not enough live CSN review data to summarize customer sentiment for this service yet. If you contacted Mercedes-Benz about mbrace, discontinued connected services, refunds, the Mercedes-Benz app, roadside assistance, recalls, or account support, you can help other customers by leaving a review below.
Common Mercedes mbrace and Connected-Service Complaints
Customers searching for Mercedes mbrace customer service often need help with:
- mbrace service ending or no longer working
- Questions about the January 1, 2026 mbrace termination
- Prorated refunds for prepaid mbrace subscriptions
- Confusion between mbrace and the Mercedes-Benz app
- Remote start, lock/unlock, vehicle tracker, or connected-service problems
- Mercedes-Benz app pairing or account login issues
- Emergency call, roadside, or stolen vehicle assistance concerns
- Dealer confusion about whether a vehicle is mbrace-equipped
- Subscription, billing, or digital extras questions
- Difficulty reaching the correct Mercedes-Benz connected-services department
Mercedes mbrace Discontinuation Help
Mercedes-Benz says mbrace connected vehicle services have been terminated and are no longer available. Owners of affected vehicles should not rely on mbrace for emergency calling, automatic collision notification, stolen vehicle location assistance, or remote vehicle services after the termination date.
If you are unsure whether your vehicle is affected, contact Mercedes-Benz Customer Care or an authorized Mercedes-Benz dealer with your VIN. Some 2018 vehicles may have different connected-service technology, so the VIN and vehicle equipment matter.
Mercedes-Benz App and Connected Vehicle Help
For newer vehicles, Mercedes-Benz connected features are generally managed through the Mercedes-Benz app. App features may include remote vehicle access, Digital Extras, vehicle status, maintenance reminders, dealer scheduling, roadside assistance, and account management. Availability can depend on model year, equipment, trial status, paid service status, vehicle connectivity, and regional eligibility.
If app services are not working, confirm that the correct vehicle is linked to your account, your subscription or trial is active, the app is updated, and the vehicle is in an area with connectivity. Then contact Mercedes-Benz Customer Care or your dealer if the issue continues.
Mercedes mbrace Refund and Billing Tips
If your issue involves a prepaid mbrace subscription or refund, gather your subscription receipt, billing statement, payment method, account email, VIN, and any Mercedes-Benz letters or emails about the service termination. Ask for written confirmation of any refund decision, amount, payment method, and expected processing date.
If the refund does not arrive and Mercedes-Benz cannot resolve it, contact the card issuer or payment provider connected to the original charge and ask about dispute or refund-tracing options.
Mercedes-Benz Roadside Assistance Tips
If your vehicle is disabled or unsafe to drive, call Roadside Assistance at 1-800-367-6372. Stay in a safe location and provide the vehicle location, VIN, model, color, phone number, and problem description. If you are in immediate danger or need emergency assistance, call 911 or local emergency services.
Mercedes mbrace Scam and Fake Support Warning
Be careful with third-party websites, ads, or callers claiming to reactivate mbrace, guarantee connected services for older vehicles, recover refunds, or provide Mercedes-Benz app support for a fee. Do not provide passwords, verification codes, banking information, gift card numbers, remote device access, or unusual payment methods to unknown callers.
Use Mercedes-Benz USA’s official support pages, Mercedes-Benz Customer Care, the Mercedes-Benz app, and authorized Mercedes-Benz dealers for support.
How to Escalate a Mercedes mbrace Problem
If your Mercedes mbrace or connected-service issue is not resolved after your first contact, take these steps:
- Confirm whether your issue involves discontinued mbrace service, the current Mercedes-Benz app, Roadside Assistance, a recall, warranty, a dealer repair, or Mercedes-Benz Financial Services.
- Save your VIN, account information, subscription receipts, refund notices, screenshots, dealer repair orders, and support messages.
- Call the correct Mercedes-Benz support number for your issue and ask for a case number.
- If your issue involves vehicle equipment or app eligibility, ask a Mercedes-Benz dealer to confirm the connected-service equipment by VIN.
- If your issue involves a refund, ask for written confirmation of the refund amount, method, and processing status.
- If your issue involves Roadside Assistance, save towing records, receipts, case numbers, and reimbursement information.
- If your issue involves a safety, recall, or warranty concern that remains unresolved, consider contacting NHTSA, your state motor vehicle agency, or your state consumer protection office for guidance.
Related Connected Car and Auto Customer Service Pages
- Mercedes-Benz USA Customer Service
- BMW Roadside Assistance Customer Service
- Audi Customer Service
- OnStar Customer Service
- Toyota Customer Service
- Honda Customer Service
- Ford Customer Service
Other Helpful Consumer Resources
- CorporateOfficeHeadquarters.com – Find company headquarters and corporate contact information.
- ChargeOnMyCard.com – Look up confusing connected-car, app, subscription, and auto-related charges.
- ThinkItsAScam.com – Research suspicious connected-car messages, fake refund offers, and vehicle-support scams.
- ZeroStars.org – Read and share customer complaints and reviews.
- CSNDB.com – Find additional customer service contact and support resources.
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CustomerServiceNumbers.com has helped consumers find customer service information since 2004. Our pages are designed to help customers locate support options, understand common complaints, and share real customer service experiences. We are not affiliated with Mercedes-Benz, Mercedes-Benz USA, Mercedes-Benz Financial Services, Verizon Connect, mbrace, or any Mercedes-Benz dealer, and the information on this page is provided for consumer reference only.
Share Your Mercedes mbrace Customer Service Experience
Have you contacted Mercedes-Benz about mbrace, discontinued connected services, a refund, the Mercedes-Benz app, Roadside Assistance, or connected-vehicle support recently? Share your experience below. Your review can help other customers understand how Mercedes-Benz handles mbrace termination questions, refunds, app support, subscription concerns, roadside assistance, and complaint resolution.
Disclaimer: CustomerServiceNumbers.com is not affiliated with Mercedes-Benz, Mercedes-Benz USA, Mercedes-Benz Financial Services, Verizon Connect, mbrace, or any Mercedes-Benz dealer. Contact information may change, and customers should confirm details directly with Mercedes-Benz when possible. mbrace connected vehicle services have been terminated, so affected vehicles should not rely on mbrace for emergency, stolen vehicle, roadside, or remote services.
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