Category: Travel and Vacations Customer Service – Reviews

Access essential contact information for leading travel and vacation companies, including popular services like Airbnb, and Expedia. Find customer service phone numbers, addresses, chat links, email addresses, and websites. Additionally, explore reviews, ratings, feedback, and complaints about the customer service performance of these and other travel and vacation providers.

  • E-ZPass Customer Service Phone Numbers & Toll Help

    If you need help with an E-ZPass account, toll bill, violation notice, transponder, license plate update, payment issue, rental car toll, or suspicious toll text, start by identifying which E-ZPass agency issued your account. E-ZPass is a multi-state electronic toll collection network, not one single customer service center for every driver. Your account, payments, discounts, violations, and customer service are usually handled by the state or toll agency that issued your transponder.

    E-ZPass Customer Service Phone Numbers and Support

    The E-ZPass Group says customers should contact the agency that issued their E-ZPass account. The E-ZPass Group itself does not hold customer accounts or collect tolls. If you are not sure which agency issued your transponder, check the label on the transponder, your monthly statement, your account login, or the toll bill notice you received.

    Below are commonly used E-ZPass customer service phone numbers for several major agencies. Hours, account rules, toll policies, fees, and violation procedures vary by state.

    Choose the Correct Support Route

    The right E-ZPass support route depends on the state or toll agency connected to your account, transponder, toll bill, or violation notice.

    • Account balance or replenishment issue: Contact the agency that issued your E-ZPass account.
    • Toll bill or violation notice: Contact the agency shown on the notice, even if your E-ZPass account is from another state.
    • Transponder not reading: Contact your issuing E-ZPass agency and verify the transponder is mounted correctly, active, and assigned to the correct vehicle class.
    • New vehicle or license plate: Update your vehicle information through your E-ZPass account before traveling.
    • Rental car tolls: Add the rental vehicle to your account only when allowed by your agency and remove it immediately after the rental period ends.
    • Out-of-state toll bill: Contact your home E-ZPass agency and the agency that issued the bill if needed.
    • Scam text or fake toll payment message: Do not click the link. Go directly to the official toll agency website or call the verified phone number.

    What to Have Ready Before Contacting E-ZPass

    Before calling an E-ZPass customer service phone number, gather the details that can help the representative find the correct account or toll transaction.

    • Your E-ZPass account number
    • Your transponder number
    • Your license plate number and state
    • The name of the agency that issued your transponder
    • The toll bill, invoice, or violation notice number
    • The date, time, and location of the toll transaction
    • The vehicle make, model, and plate information
    • Your payment confirmation number, if a payment did not post
    • Your old and new credit card or bank details, if updating payment information through an official channel
    • Rental agreement details if the toll involved a rental car
    • Screenshots or copies of account messages, toll notices, or error messages

    Common Reasons Drivers Contact E-ZPass

    • Opening a new E-ZPass account
    • Updating a credit card, bank account, address, or license plate
    • Adding or removing a vehicle
    • Replacing a lost, stolen, or damaged transponder
    • Questioning a toll bill or violation notice
    • Disputing a toll charge
    • Resolving a low-balance or insufficient-funds issue
    • Fixing a transponder that did not read
    • Handling tolls from another E-ZPass state
    • Paying tolls by mail, plate, or invoice
    • Updating a rental car on an account
    • Reporting suspected toll text scams or fake payment links

    E-ZPass State Customer Service Numbers

    Because E-ZPass is handled by multiple toll agencies, use the number for the state or agency tied to your account or notice.

    E-ZPass New York Customer Service

    Call 1-800-333-8655 for E-ZPass New York and Tolls by Mail customer service. New York lists live support hours as Monday-Friday, 7 a.m.-7 p.m., and Saturday, 8 a.m.-2 p.m.

    E-ZPass New Jersey Customer Service

    Call 1-888-288-6865, also written as 1-888-AUTO-TOLL. Use this route for New Jersey E-ZPass accounts, service requests, and violation support tied to New Jersey toll facilities.

    E-ZPass Pennsylvania Customer Service

    Call 1-877-736-6727 for Pennsylvania Turnpike E-ZPass support. Pennsylvania customers may also use the PA Toll Pay app for account and Toll By Plate help.

    E-ZPass Virginia Customer Service

    Call 1-877-762-7824 for E-ZPass Virginia support. Virginia customer representatives are generally available Monday-Friday, except state holidays, with automated phone support for many account functions.

    E-ZPass Massachusetts / EZDriveMA Customer Service

    Call 1-877-627-7745 for EZDriveMA and E-ZPass Massachusetts support. Use this route for Massachusetts toll accounts, Pay By Plate issues, transponders, and toll notices.

    E-ZPass Maryland / DriveEzMD Customer Service

    Call 1-888-321-6824 for DriveEzMD and E-ZPass Maryland support. Maryland lists Customer Information Center hours as Monday-Friday, 7 a.m.-8 p.m., and Saturday, 8 a.m.-2 p.m.

    E-ZPass Delaware Customer Service

    Call 1-888-397-2773 for Delaware E-ZPass support. Delaware lists its E-ZPass Customer Service Center at 22-24 W. Loockerman Street, Dover, DE 19904.

    E-ZPass New Hampshire Customer Service

    Call 1-877-643-9727 for New Hampshire E-ZPass support. New Hampshire customer service representatives are generally available Monday-Friday during normal business hours, with automated account access available by phone.

    Ohio E-ZPass Customer Service

    Call 440-971-2222 for Ohio Turnpike E-ZPass support. The older 1-800-206-6222 number should not be used unless Ohio lists it again on an official page.

    Illinois I-PASS and E-ZPass-Compatible Support

    Call 1-800-824-7277 for Illinois Tollway I-PASS support. Illinois I-PASS is part of the E-ZPass-compatible network, but Illinois customers should use Illinois Tollway account tools and support routes.

    Toll Bills, Violations, and Pay-by-Plate Problems

    If you receive a toll bill or violation notice, read the notice carefully before paying. The agency on the notice may be different from the agency that issued your transponder. A toll bill can happen if your transponder was not read, the license plate was not listed on your account, the account balance was too low, the vehicle class was wrong, or the plate image was matched to the registered owner.

    Do not ignore toll bills or violation notices. Late fees, administrative fees, registration holds, collections, or other penalties may apply depending on the state. If you believe the notice is wrong, contact the agency shown on the notice and ask how to dispute it.

    Transponder Not Reading or Not Working

    If your E-ZPass transponder is not working, confirm that it is mounted correctly, active, assigned to the correct account, and attached to the correct vehicle class. Some windshields may interfere with transponder reads, and some agencies offer external tags for certain vehicles.

    If the transponder is lost, stolen, damaged, inactive, or not reading correctly, contact the agency that issued it. Do not keep driving through toll facilities assuming the account will be charged correctly if your transponder is known to be malfunctioning.

    Rental Cars and E-ZPass

    Rental car tolls can create billing problems if the rental vehicle is not added and removed correctly. Some E-ZPass agencies allow customers to temporarily add rental vehicles to their account. Other rental companies offer their own toll programs, which may include service fees.

    Before using E-ZPass in a rental car, check your home agency’s rules and the rental agreement. If you add a rental car to your E-ZPass account, enter the start and end dates accurately and remove the rental vehicle as soon as the rental period ends.

    Low Balance, Replenishment, and Payment Problems

    If your E-ZPass account balance is too low, tolls may not post correctly and you may receive toll bills or violations. Check your auto-replenishment settings, credit card expiration date, bank account details, address, and email alerts.

    If a payment did not post, have the payment date, amount, method, confirmation number, and account number ready. If the payment was made through a third-party bill-pay service, ask the toll agency whether it can trace the payment and whether the account is still at risk for violations.

    E-ZPass Scam and Fraud Warnings

    Fraudulent toll texts and emails are common. These messages may claim that you owe an unpaid toll, face late fees, or must click a link to avoid penalties. Some fake messages use official-looking names, logos, or state-specific wording.

    • Do not click links in unexpected toll payment texts or emails.
    • Do not call phone numbers shown in suspicious messages.
    • Do not enter your card number, account number, license plate, or personal information on a site reached from a suspicious text.
    • Go directly to the official toll agency website or call the verified customer service phone number for your state.
    • The E-ZPass Group says it does not hold customer accounts or collect tolls, so a message claiming you owe money directly to the E-ZPass Group is a scam.
    • If you clicked a scam link or entered payment information, contact your bank or credit card issuer immediately.
    • Suspicious toll texts can be reported to the Federal Trade Commission or the FBI Internet Crime Complaint Center.

    How to Escalate an E-ZPass Complaint

    If your issue is not resolved during the first contact, ask for a case number and request escalation through the agency that issued your account or the agency that issued the toll bill. Depending on the issue, escalation may involve account services, violations, toll-by-plate, collections, payment processing, transponder support, or a state toll payer advocate.

    Keep a written timeline with call dates, representative names if provided, case numbers, toll bill numbers, violation numbers, payment confirmations, license plate updates, rental car dates, screenshots, and copies of mailed notices. If a toll bill was sent to collections or tied to registration action, ask the agency what written proof is needed to stop or reverse the issue.

    E-ZPass Reviews and Complaints on CustomerServiceNumbers.com

    CustomerServiceNumbers.com currently does not have enough published E-ZPass reviews to summarize a clear customer trend. The live review section shows 0 reviews, so readers are encouraged to share their own E-ZPass customer service experience below.

    When leaving a review, describe the state or agency involved, the issue, the support route used, how long it took, whether the toll agency resolved the problem, and what other drivers should know. Do not post account numbers, transponder numbers, license plates, toll bill numbers, violation notice numbers, addresses, phone numbers, payment details, or screenshots with private toll information.

    Related Toll and Transportation Customer Service Pages

    E-ZPass Customer Service FAQs

    What is the E-ZPass customer service phone number?

    There is no single E-ZPass customer service phone number for every account. Contact the E-ZPass agency that issued your transponder or the toll agency listed on your toll bill or violation notice.

    What is the E-ZPass New York customer service phone number?

    E-ZPass New York customer service can be reached at 1-800-333-8655.

    What is the E-ZPass New Jersey customer service phone number?

    E-ZPass New Jersey customer service can be reached at 1-888-288-6865, also written as 1-888-AUTO-TOLL.

    What should I do if I get an E-ZPass toll text?

    Do not click links or call numbers in suspicious toll texts. Go directly to the official toll agency website or call the verified phone number for your E-ZPass agency. The E-ZPass Group says it does not hold customer accounts or collect tolls.

    Why did I get a toll bill if I have E-ZPass?

    You may receive a toll bill if your transponder was not read, your license plate was not listed on the account, your balance was too low, the vehicle class was wrong, or the toll agency could not match the transaction to your account.

    How do I update my license plate on E-ZPass?

    Sign in to the account for the agency that issued your E-ZPass transponder and update the vehicle or plate information. If you cannot access the account, call that agency’s customer service number.

    Can I use E-ZPass in a rental car?

    Some E-ZPass agencies allow temporary rental vehicle registration, but rules vary. Check your issuing agency’s rules and your rental agreement before using E-ZPass in a rental car.

    Page Update Note

    This E-ZPass customer service page was updated on June 26, 2026, to reflect current state-by-state E-ZPass customer service phone numbers, the E-ZPass Group’s customer-service routing guidance, Ohio’s updated E-ZPass support number, toll bill and violation help, rental car guidance, scam warnings, and live CSN review-status information.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and consumer review information since 2004. CSN is independent and is not affiliated with E-ZPass, the E-ZPass Group, any state toll agency, or any company listed on this website.

    Our goal is to help readers find the correct support route, compare customer service experiences, and share reviews that may help other consumers. For toll bills, violations, payments, transponder issues, account updates, or legal notices, always verify details directly with the toll agency responsible for your account or notice.

    Share Your E-ZPass Customer Service Experience

    Have you contacted E-ZPass New York, New Jersey, Pennsylvania, Virginia, Massachusetts, Maryland, Delaware, New Hampshire, Ohio, Illinois, or another toll agency about a toll bill, violation, transponder, account update, payment problem, rental car, or scam text? Share your experience below to help other drivers.

    Privacy reminder: Do not post your E-ZPass account number, transponder number, license plate number, toll bill number, violation notice number, address, phone number, email address, payment information, rental car agreement, screenshot of a toll bill, or any other private account information in a public review.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with E-ZPass, the E-ZPass Group, E-ZPass Interagency Group, any state toll agency, or any toll authority. This page is for informational and consumer-review purposes only. Phone numbers, support hours, toll rules, violation procedures, account policies, fees, payment options, transponder rules, and website links can change. Always confirm important details directly with the toll agency responsible for your account, toll bill, or violation notice.

  • Orbitz Customer Service, Cancellations and Refund Help

    Orbitz customer service can help with reservations made through Orbitz, including flights, hotels, vacation packages, rental cars, cruises, activities, refunds, charges, account access and travel disruptions. The correct support route depends on the type of booking, the company that collected payment and the travel provider responsible for delivering the service.

    Orbitz currently directs travelers to its official Help Center for customized assistance and chat. Sign in whenever possible so the support system can locate the itinerary and display options connected to the booking.

    How to Contact Orbitz Customer Service

    • Official Help Center: Get Orbitz support
    • View or manage trips: Open Orbitz Trips
    • Chat support: Available through the official Orbitz Help Center
    • Sign in: Sign in before requesting help for booking-specific support options
    • Official website: Orbitz.com

    Orbitz does not currently publish a general customer-service telephone number or general booking-support email on the public Help Center reviewed for this update. The previously listed number, 1-888-656-4546, is not included because it could not be verified through Orbitz’s current official support pages.

    Orbitz Traveler Support Mailing Address

    • Attn: Traveler Support
    • Company: Expedia, Inc.
    • Address: 1111 Expedia Group Way W.
    • City, State and ZIP: Seattle, WA 98119

    This address is listed in Orbitz’s current Terms of Service for written traveler-support correspondence. It is not an urgent rebooking channel, airport service desk, baggage office or place to mail passports, payment cards, original tickets or luggage.

    Best Orbitz Support Route by Issue

    • View an existing reservation: Sign in and open Trips.
    • Cancel an eligible booking: Open the itinerary and review the cancellation options and provider rules.
    • Change a flight or hotel: Use the Help Center and booking itinerary.
    • Airline cancelled or changed a flight: Review the notice and available options before accepting a replacement flight or credit.
    • Hotel problem before check-in: Contact Orbitz when the booking was completed and paid through Orbitz.
    • Problem during a hotel stay: Contact the property immediately and document the request.
    • Rental-car pickup problem: Contact the rental company at the pickup location and Orbitz when the reservation was made through Orbitz.
    • Missing refund: Determine which company was the merchant of record and whether a refund was approved.
    • Airline baggage problem: Report it to the operating airline at the airport.
    • Travel-insurance claim: Contact the insurance provider named in the policy.
    • Unauthorized card charge: Contact Orbitz about the booking and the card issuer about the completed charge.
    • Impersonation or scam: End contact with the suspected scammer and report the incident through the official fraud channel.

    Information to Have Before Contacting Orbitz

    • Orbitz itinerary number
    • Traveler’s name exactly as booked
    • Email address used for the reservation
    • Travel dates
    • Airline, hotel, rental company or other travel provider
    • Airline confirmation code or ticket number
    • Hotel confirmation information
    • Rental-car confirmation information
    • Original payment method
    • Name shown on the card statement
    • Applicable cancellation or fare rules
    • Emails or alerts describing schedule changes
    • Receipts for expenses related to a disruption
    • Existing support case or chat reference
    • A concise description of the requested resolution

    Provide itinerary numbers, confirmation codes, ticket numbers, payment details and identity documents only through private official channels. Do not post them in a public review.

    How to Find an Orbitz Booking

    1. Sign in to the Orbitz account used for the reservation.
    2. Open the Trips section.
    3. Select the relevant itinerary.
    4. Review the travel provider, payment status and applicable rules.
    5. Use the displayed self-service or support options.
    6. Save confirmation of any cancellation, change or refund request.

    If the reservation does not appear, check whether it was booked under another email address, completed as a guest, redirected to another website or made directly with the travel provider.

    Missing Orbitz Confirmation Email

    Orbitz’s terms state that a booking confirmation and relevant travel documents are sent to the email address provided during booking. Contact the Help Center when no confirmation is received within 24 hours.

    Before contacting support:

    • Check spam, junk and promotions folders.
    • Search for Orbitz and the travel provider’s name.
    • Confirm whether the payment is pending or completed.
    • Check for a typing error in the email address.
    • Do not make a duplicate booking until the first transaction is understood.

    Changing an Orbitz Booking

    A change is subject to the rules and restrictions accepted when the reservation was made. A traveler does not automatically have the right to change dates, destinations, hotels, flights, passengers or other booking details.

    Possible costs can include:

    • A travel-provider change fee
    • A difference in airfare, hotel rate or rental price
    • An Orbitz administration fee disclosed before the change
    • Loss of a promotion or discounted rate
    • Changes to taxes or mandatory charges

    Review the complete revised itinerary before approving a change. Confirm every traveler, date, flight segment, room, vehicle and additional service.

    Cancelling an Orbitz Booking

    Cancellation eligibility depends on the travel provider’s rules and the booking terms. Some reservations are refundable, some provide a credit, and others are nonrefundable.

    1. Open the reservation in Trips.
    2. Review the cancellation deadline and penalty.
    3. Check whether the cancellation affects every traveler or only one person.
    4. Confirm whether the result will be a refund, travel credit or no return of funds.
    5. Complete the cancellation through the displayed option or Help Center.
    6. Save the cancellation confirmation.

    Do not assume that closing a browser, missing a payment, contacting the travel provider or posting a review cancels the booking.

    Orbitz Flight Cancellations Within 24 Hours

    The federal 24-hour airline cancellation or hold requirement does not automatically apply to tickets purchased through an online travel agency. Review the Orbitz itinerary, fare rules and cancellation options immediately after booking.

    When a mistake is discovered:

    • Open Trips immediately.
    • Check for a displayed cancellation option.
    • Contact the Orbitz Help Center without delay.
    • Do not assume that a free name correction or date change is available.
    • Save written confirmation of the outcome.

    Orbitz Bargain Fares

    Orbitz’s current terms describe Orbitz Bargain Fares as special fares for which the airline may not be disclosed until payment is completed.

    These fares are generally subject to strict restrictions and may be:

    • Final
    • Nonrefundable
    • Nonchangeable
    • Nonexchangeable
    • Nontransferable
    • Ineligible for upgrades, standby or frequent-flyer miles

    Read the full fare rules before paying. Do not purchase a Bargain Fare when flexible travel terms are required.

    Combined One-Way Flight Tickets

    An Orbitz itinerary may combine two separate one-way tickets instead of one roundtrip ticket. Each ticket can have its own rules, fees and responsible airline.

    If one airline changes or cancels its flight:

    • The second ticket may remain unchanged.
    • The second airline may not provide a free change.
    • The traveler may be responsible for changing the unaffected ticket.
    • A refund on one ticket does not automatically create a refund on the other.

    Review each ticket number, airline and fare rule separately.

    Airline-Cancelled or Significantly Changed Flights

    Airlines control their schedules and may cancel or change flights. Orbitz may pass the airline’s information to the traveler and help explain available options.

    1. Read the complete schedule-change notice.
    2. Check the operating airline and ticket issuer.
    3. Review the replacement itinerary.
    4. Decide whether to accept the new travel, request another option or seek an eligible refund.
    5. Do not accept a voucher without understanding its expiration date and restrictions.
    6. Save all notices and confirmations.

    For eligible flights to, from or within the United States, passengers may have refund rights when an airline cancels or significantly changes a flight and the passenger chooses not to travel or accept an alternative.

    Who Issues an Orbitz Flight Refund?

    The company shown as the merchant of record generally controls the airfare refund. Check the original card or bank statement.

    • Orbitz or an Expedia company appears on the statement: Start through Orbitz.
    • The airline appears on the statement: The airline may be responsible for issuing the refund.
    • Another booking service appears: Contact that company.

    Optional airline services such as baggage, seats or onboard products may have been charged directly by the airline even when the ticket was booked through Orbitz.

    Orbitz Refunds

    Orbitz’s terms state that approved refunds are returned to the original payment method by the party that took the original payment. Eligibility depends on the booking rules and the reason for cancellation.

    Keep records of:

    • The original charge
    • Cancellation confirmation
    • Refund approval date
    • Expected refund amount
    • Merchant of record
    • Refund reference number
    • Any travel credit offered instead

    A pending authorization is different from a completed charge or completed refund. Contact the card issuer when Orbitz or the travel provider confirms that a credit was processed but it does not appear after the issuer’s normal posting period.

    Refunds Versus Travel Credits

    A cash refund and a travel credit are not the same.

    Before accepting a credit, confirm:

    • Expiration date
    • Eligible traveler
    • Eligible airline, hotel or provider
    • Whether the credit can be used more than once
    • Whether remaining value is lost
    • Route or destination restrictions
    • Blackout dates
    • Change fees and fare differences

    Save the credit number and terms privately. Do not post them publicly.

    Hotel and Vacation Rental Bookings

    Hotel and vacation-rental cancellation rules vary by property and rate.

    • Refundable rate: Cancel before the stated deadline to avoid a penalty.
    • Nonrefundable rate: A voluntary cancellation may not produce a refund.
    • Pay Now: Payment is generally collected during booking by the company identified in the transaction.
    • Pay Later: The property generally charges the traveler according to the booking terms.
    • No-show: The property may charge a penalty and cancel remaining nights.

    If arriving after the first night or after the property’s expected check-in time, contact the property and Orbitz before the original check-in deadline.

    Hotel Problems During a Stay

    Report a problem to the property while it can still be investigated or corrected.

    Document:

    • The room or reservation issue
    • Date and time reported
    • Property representative contacted
    • Replacement room or remedy offered
    • Photographs when appropriate
    • Receipts for additional expenses

    Orbitz may help with a booking issue, but the property controls on-site operations, room assignments, maintenance, security, deposits and many incidental charges.

    Orbitz Rental-Car Bookings

    Rental-car reservations are subject to the rental company’s rules, including driver age, license requirements, deposits, accepted payment cards, fuel, insurance and optional equipment.

    Before pickup:

    • Confirm the exact rental location and operating hours.
    • Review the driver and payment-card requirements.
    • Check the deposit or authorization amount.
    • Confirm whether taxes and local fees are payable at pickup.
    • Review mileage and fuel terms.

    When Orbitz redirects the traveler to another website to complete the reservation, that third-party booking service controls the transaction.

    Orbitz Vacation Packages

    A package can contain separate flight, hotel, car or activity components with different cancellation and refund rules.

    Before changing or cancelling a package:

    • Review each component individually.
    • Check whether cancelling one item changes the package price.
    • Confirm whether a flight credit can be separated from the hotel.
    • Check whether promotional discounts will be lost.
    • Obtain confirmation for every cancelled component.

    Do not assume that cancelling a hotel automatically cancels the flight, rental car or activity.

    Cruises, Activities and Other Travel Services

    Some services displayed through Orbitz may be operated, charged or supported by another company.

    Check the confirmation for:

    • The service provider’s name
    • The merchant shown on the payment statement
    • Cancellation deadlines
    • Meeting or departure instructions
    • Weather policies
    • Age, identification and accessibility requirements

    Contact the responsible provider immediately when a tour, activity, cruise or transfer is missed, cancelled or unavailable.

    Airline Baggage and Airport Problems

    The operating airline is normally responsible for checked baggage, airport check-in, boarding, seat assignments and onboard service.

    For missing or damaged checked baggage:

    1. Report the problem to the airline before leaving the airport.
    2. Obtain a baggage-report reference.
    3. Keep the baggage tag and boarding pass.
    4. Retain receipts for necessary replacement items.
    5. Follow the airline’s written claim procedure.

    Posting on CustomerServiceNumbers.com does not create a baggage report or claim.

    Orbitz Charges and Payment Questions

    A travel itinerary can produce charges from more than one company.

    Possible merchants include:

    • Orbitz or an Expedia company
    • An airline
    • A hotel or property
    • A rental-car company
    • An activity or cruise provider
    • A travel-insurance company
    • A third-party booking service

    Compare each charge with the booking confirmation before disputing it. A hotel deposit, rental-car authorization or pending card hold may not be a final charge.

    Orbitz Coupons and Rewards

    Coupon and reward eligibility depends on the offer and booking terms.

    Before submitting payment:

    • Confirm that the coupon was applied.
    • Check eligible travel dates and properties.
    • Review minimum-spend requirements.
    • Check whether taxes and fees are excluded.
    • Save a screenshot of the final price.

    A coupon or reward generally cannot be added after booking unless the promotion expressly allows it.

    Travel Insurance

    Travel insurance is supplied by the insurer named in the policy, not by the hotel, airline or CustomerServiceNumbers.com.

    Contact the insurer for:

    • Coverage questions
    • Claim forms
    • Required documentation
    • Covered cancellation reasons
    • Medical documentation requirements
    • Claim status

    Do not cancel a booking based solely on an assumption that insurance will reimburse the cost. Review the policy and contact the insurer first when circumstances allow.

    Orbitz Accessibility Help

    Accessibility responsibilities can be divided among Orbitz and the travel provider.

    • Flight assistance: Confirm requests with the operating airline.
    • Hotel accessibility: Confirm the specific room feature directly with the property.
    • Rental-car equipment: Confirm availability with the rental company.
    • Activity accessibility: Contact the activity operator.

    Do not rely only on a general listing description when a particular accessibility feature is essential.

    How to Escalate an Orbitz Complaint

    1. Sign in and open the relevant trip.
    2. Use the Orbitz Help Center and chat.
    3. Ask for a case or reference number.
    4. Save the chat transcript and written response.
    5. Identify the merchant of record and responsible travel provider.
    6. Contact the airline, hotel, rental company or other provider when its action caused the problem.
    7. Send a concise written complaint to Traveler Support when online support does not resolve the issue.
    8. For unresolved U.S. flight or ticket-agent complaints, review the U.S. Department of Transportation complaint process.

    For a flight complaint, give the airline and ticket agent a reasonable opportunity to address the issue unless an urgent safety, disability or discrimination matter requires immediate reporting.

    Orbitz Scam and Impersonation Warnings

    Orbitz states that its customer-service representatives will not:

    • Request gift cards in exchange for service
    • Call or email asking for an account password
    • Request unrelated personal information
    • Request a wire transfer
    • Request payment information through a text message

    Additional precautions:

    • Use Orbitz.com and the official Orbitz app.
    • Do not trust a telephone number solely because it appears in a sponsored search result.
    • Do not allow an unknown representative to control your computer or phone remotely.
    • Do not provide a verification code to an unexpected caller.
    • Verify schedule-change messages through the official itinerary.
    • Contact the card issuer directly about an unauthorized completed charge.

    Suspected Orbitz or Expedia Group impersonation can be reported to brandfraudreport@expediagroup.com. This address is for brand-fraud reporting, not routine booking support.

    Protect Your Travel and Personal Information

    Do not place the following information in a public review:

    • Orbitz itinerary number
    • Airline confirmation code
    • Complete ticket number
    • Hotel or rental-car confirmation number
    • Passport or driver’s-license information
    • Home or travel address
    • Private email address or telephone number
    • Payment-card or bank details
    • Account password or verification code
    • Travel-credit or voucher number
    • Names or private contact details of individual employees

    Orbitz Corporate Information

    • Brand: Orbitz
    • Current service provider identified in the Terms of Service: Expedia, Inc.
    • Parent organization: Expedia Group
    • Traveler Support address: 1111 Expedia Group Way W., Seattle, WA 98119
    • Official website: Orbitz.com

    The previously listed Chicago address should not be treated as Orbitz’s current customer-service headquarters. The Seattle Traveler Support address is not an airport desk, emergency rebooking center or destination for returned travel documents.

    Orbitz Customer Service Reviews and Complaints

    CustomerServiceNumbers.com provides a public place for travelers to describe firsthand experiences involving Orbitz reservations, changes, cancellations, refunds, charges, disruptions and account support.

    Any review summary should be based only on comments visibly displayed on this page. General claims about customer satisfaction, booking convenience, pricing, refund problems or service quality should not be presented unless they are supported by the visible review record.

    Related Customer Service Numbers Pages

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize official support routes but do not represent Orbitz, Expedia, Expedia Group or any travel provider.

    Share Your Orbitz Customer Service Experience

    Have you contacted Orbitz about a flight, hotel, package, rental car, cruise, activity, cancellation, change, refund, charge or account issue? Leave a factual review below describing the type of booking, support route used, approximate response time and whether the matter was resolved.

    Comments are moderated. Do not post itinerary numbers, confirmation codes, ticket numbers, passport details, addresses, payment information, passwords, verification codes, travel credits, private contact details or names of individual support employees.

    Posting on CustomerServiceNumbers.com does not contact Orbitz. It does not cancel or change a reservation, request a refund, accept a replacement flight, submit a baggage report, contact a hotel, open an insurance claim or preserve a cancellation, refund or complaint deadline.

    Last Updated: July 13, 2026

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with Orbitz, Expedia, Inc., Expedia Group, any airline, hotel, vacation-rental property, rental-car company, cruise operator, activity provider, insurer, payment provider or government agency. Orbitz does not provide customer service through this website.

    Support channels, cancellation rules, fare conditions, hotel policies, refund procedures, rewards, fees, corporate details and travel-provider responsibilities can change. Verify current information through the official Orbitz itinerary, Help Center, booking confirmation and applicable provider rules.

    This page cannot access an itinerary, change a traveler’s name, cancel a booking, issue a refund, accept a flight alternative, apply a coupon, restore an account, locate baggage or submit a complaint to Orbitz.

  • Wimdu Customer Service: Support, Reviews and Complaints

    Before searching for or booking a vacation rental through Wimdu, it is important to understand how the platform currently works and which company is responsible for assisting with your reservation. Below, you can find Wimdu’s online support information, corporate address, booking-provider guidance, customer reviews, ratings, common complaints, and frequently asked questions.

    How to Find Wimdu Support

    Wimdu currently provides assistance through an online contact form. The company does not publish a general customer service phone number or specific telephone-support hours on its official website.

    • Customer Service Phone Number: Wimdu does not currently publish a public customer service phone number.
    • Online Contact Form: https://www.wimdu.com/contact
    • Help and Frequently Asked Questions: https://www.wimdu.com/faq
    • Customer Service Hours: Wimdu does not publish specific support hours or guarantee 24-hour customer service.
    • Legal Operator: Casamundo GmbH, operating under the Wimdu brand
    • Corporate Address: Casamundo GmbH, Pappelallee 78/79, 10437 Berlin, Germany
    • Official Website: https://www.wimdu.com/

    The previously listed Wimdu GmbH address at Josephspitalstraße 15 in Munich does not match the legal information currently published on Wimdu’s official website. Wimdu now identifies Casamundo GmbH in Berlin as the company operating the platform under the Wimdu brand.

    The online contact form is most appropriate for questions involving the Wimdu website, search results, account access, technical problems, privacy requests, or content displayed on the platform. Questions involving a completed reservation usually need to be directed to the booking provider named in the confirmation.

    Is Wimdu a Booking Company or Search Engine?

    Wimdu currently operates primarily as a vacation-rental search marketplace. It collects accommodation offers from multiple providers and allows travelers to compare properties, prices, amenities, locations, and availability.

    Depending on the listing, a traveler may be redirected to an external provider’s website or may enter reservation information through the Wimdu platform for transmission to the provider. In either situation, Wimdu states that it does not enter into the rental contract with the traveler.

    The accommodation contract is generally made with the provider, property owner, travel agency, or booking platform identified during the reservation process. This distinction is important because Wimdu may not be able to access, change, or refund a specific booking.

    Who Handles a Wimdu Reservation?

    The booking provider shown in the reservation confirmation is generally responsible for:

    • Processing the reservation
    • Collecting payment
    • Issuing the booking confirmation
    • Changing travel dates
    • Canceling the reservation
    • Determining refund eligibility
    • Providing check-in instructions
    • Answering property-specific questions
    • Managing security deposits
    • Handling host or property complaints
    • Reviewing damage claims
    • Explaining taxes and additional fees

    Wimdu’s terms state that the booking provider or travel agency remains the point of contact for booking and payment processes. Travelers should therefore preserve all documents identifying the provider.

    How to Identify Your Wimdu Booking Provider

    If you found an accommodation through Wimdu but do not know which company processed the reservation, review the following records:

    • The booking confirmation email
    • The payment receipt or invoice
    • The name shown on your credit-card or bank statement
    • Your browser history
    • The final checkout page
    • The cancellation policy
    • Messages from the property owner or host
    • The reservation number or reference code

    The provider’s name may appear near the total price, payment button, booking terms, property details, confirmation number, or cancellation instructions. The provider may have its own telephone number, email address, help center, and account dashboard.

    Wimdu Customer Care Reviews, Ratings and Complaints

    Customer feedback about Wimdu requires context because the company’s ownership and operating model have changed. Many reviews describe an earlier version of Wimdu that was more directly involved in bookings and host relationships.

    At the time this information was reviewed, Wimdu had the following Trustpilot information:

    • Trustpilot Rating: Approximately 1.1 out of 5
    • Trustpilot Review Total: 1,647 reviews
    • Recent Review Activity: Trustpilot displayed zero reviews during the preceding 12 months.

    The lack of recent reviews means the displayed Trustpilot score is based heavily on older customer experiences. Those reviews may involve previous owners, booking procedures, payment systems, customer service policies, and versions of the platform that differ from Wimdu’s current vacation-rental search marketplace.

    Consumers can check the latest rating and review activity directly through Trustpilot.

    What Travelers Like About Wimdu

    Positive comments about Wimdu and similar vacation-rental search services commonly mention:

    • A large selection of apartments, houses, villas, cabins, and other vacation rentals
    • The ability to compare accommodations from multiple providers
    • Search filters for price, location, amenities, rating, and property type
    • Listings in destinations around the world
    • Alternatives to traditional hotels
    • Options for families and larger groups
    • Pet-friendly and accessible-property filters
    • The ability to compare prices before choosing a provider
    • Guest ratings displayed with many listings
    • Free use of the Wimdu search service

    A vacation-rental search engine can be useful for travelers who want to compare many properties without visiting each provider’s website separately.

    Common Wimdu Complaints

    Complaints historically associated with Wimdu and vacation-rental marketplaces commonly involve:

    • Difficulty determining which company is responsible for customer service
    • Being redirected to a third-party booking provider
    • Prices changing after leaving the Wimdu search results
    • Additional cleaning, service, tax, or booking fees appearing during checkout
    • Property availability changing before the reservation is completed
    • Difficulty obtaining help with cancellations or refunds
    • Booking confirmation emails not arriving
    • Property descriptions or photographs not matching the accommodation
    • Problems contacting a host or property manager
    • Disagreements about cancellation policies
    • Confusion about whether Wimdu or the booking provider received the payment
    • No publicly listed customer service phone number
    • Limited information about support response times
    • Older contact information appearing on third-party websites

    Some complaints published online concern bookings made under earlier versions of Wimdu. Consumers should consider the date of a review and whether it relates to the current search marketplace or a previous form of the business.

    Reasons to Contact Wimdu

    You may need to contact Wimdu directly for assistance with:

    • A technical problem with the Wimdu website
    • An accommodation search that is not functioning correctly
    • Incorrect information displayed in a search result
    • A broken link to a booking provider
    • Questions about how Wimdu displays or ranks properties
    • A Wimdu account-access problem
    • A request to delete a Wimdu account
    • A privacy or personal-data request
    • Marketing email preferences
    • A complaint about content displayed on Wimdu
    • A partnership or property-listing inquiry

    Questions involving a reservation, payment, cancellation, refund, property condition, host, or security deposit should generally be submitted to the booking provider.

    How to Get Faster Help With a Wimdu Booking

    Gather the following information before contacting Wimdu or the booking provider:

    1. Locate the booking confirmation. Check your inbox, spam folder, deleted messages, and every email address that may have been used during checkout.
    2. Identify the booking provider. Look for the company name in the confirmation, payment receipt, checkout page, or card statement.
    3. Find the reservation number. Include the complete booking reference in all correspondence.
    4. Record the property details. Save the property name, address, listing link, travel dates, and host information.
    5. Review the cancellation policy. Read the policy that applied when the reservation was completed.
    6. Save payment records. Keep receipts, invoices, card statements, and transaction identifiers.
    7. Take screenshots. Preserve prices, property descriptions, policies, messages, and error notices.
    8. State the requested resolution. Explain whether you need confirmation, cancellation, a refund, corrected information, or technical support.

    Written communication creates a record of the problem, the date it was reported, the requested resolution, and the response provided.

    How to Cancel a Booking Found on Wimdu

    Wimdu states that cancellations are controlled by the accommodation provider’s policy. To cancel a reservation:

    1. Open the booking confirmation email.
    2. Identify the booking provider or property owner.
    3. Review the cancellation policy and applicable deadline.
    4. Sign in to the provider’s website or account dashboard when available.
    5. Use the provider’s required cancellation process.
    6. Request written confirmation that the reservation was canceled.
    7. Confirm the expected refund amount.
    8. Ask when the refund will be processed.
    9. Keep all cancellation emails and reference numbers.

    Submitting a message to Wimdu may not cancel the reservation. Travelers should complete the procedure required by the company that issued the booking confirmation.

    How to Request a Refund

    Refund eligibility depends on the booking provider’s terms, the property’s cancellation policy, the reason for cancellation, and the date the request is submitted.

    Include the following information when requesting a refund:

    • Your full name
    • The reservation number
    • The property name and address
    • The arrival and departure dates
    • The total amount paid
    • The payment date and method
    • The reason for the refund request
    • Supporting photographs, messages, or documents
    • The cancellation confirmation
    • The amount you believe should be refunded

    If the provider approves a refund, ask when it will be issued and how long the bank or card issuer may take to post the credit.

    What to Do if You Did Not Receive a Booking Confirmation

    Wimdu advises travelers who do not receive a confirmation to contact the accommodation provider. Before doing so:

    1. Check your spam and junk folders.
    2. Search your inbox for the property name, Wimdu, reservation, booking, confirmation, or payment amount.
    3. Confirm that the email address entered during checkout was correct.
    4. Review your bank or credit-card account to identify the merchant name.
    5. Check your browser history for the provider’s website.
    6. Contact the provider with the transaction date, amount, traveler name, and property information.

    A pending card authorization does not always mean that a reservation was successfully completed. Avoid making a second reservation until you determine whether the first transaction produced a valid booking.

    How to Report a Property Problem

    If the accommodation is unavailable, unsafe, materially different from its description, or missing important amenities, contact the host and booking provider immediately.

    Document the problem with:

    • Photographs and videos
    • Screenshots of the original listing
    • Messages sent to the host
    • The property address
    • The date and time of arrival
    • Receipts for alternative accommodations
    • Receipts for transportation or other necessary expenses
    • The names of representatives contacted
    • Case numbers or complaint references

    Do not wait until after the trip to report an urgent property problem. Booking-provider policies may require travelers to report issues promptly and allow the host or provider an opportunity to correct them.

    How to File a Complaint With Wimdu

    Use the following process when a complaint relates directly to the Wimdu website or search service:

    1. Visit the Wimdu contact page.
    2. Describe the search result, listing, technical error, account issue, or website concern.
    3. Include the listing link, screenshots, dates, and device or browser information when relevant.
    4. Explain any steps already taken with the booking provider.
    5. State the resolution or response you are requesting.
    6. Save a copy of the submitted message.

    If the complaint involves a reservation, contact the booking provider directly at the same time. Wimdu’s published terms state that the provider remains responsible for booking and payment questions.

    How to Delete a Wimdu Account

    Wimdu’s terms state that users can initiate an account-deletion request through the online contact form. Include the email address associated with the account and clearly request deletion.

    Wimdu may require additional information to verify that the person making the request owns the account. Do not send a password, complete payment-card number, or other unnecessary financial information.

    Wimdu Frequently Asked Questions

    What is the Wimdu customer service phone number?

    Wimdu does not currently publish a public customer service phone number on its official website. Support is provided through the online contact form.

    How can I contact Wimdu online?

    Visit https://www.wimdu.com/contact and submit the available contact form.

    Does Wimdu offer 24-hour customer service?

    Wimdu does not publish a statement confirming 24-hour customer service. The contact form is accessible online, but the company does not provide guaranteed response hours.

    Where is Wimdu headquartered?

    Wimdu’s current legal page identifies Casamundo GmbH, Pappelallee 78/79, 10437 Berlin, Germany, as the company operating under the Wimdu brand.

    Is the Munich address still correct?

    The previously published address at Josephspitalstraße 15 in Munich does not match Wimdu’s current official legal information. The present website lists Casamundo GmbH in Berlin.

    Is Wimdu still operating?

    Yes. Wimdu currently operates as a vacation-rental search marketplace that displays accommodations from multiple providers.

    Who owns or operates Wimdu?

    Wimdu is operated under the Wimdu brand by Casamundo GmbH, which is part of the HomeToGo Group.

    Does Wimdu own the vacation rentals?

    No. Wimdu displays accommodation offers supplied by property owners and third-party booking providers. Wimdu does not generally own or operate the properties.

    Who is responsible for my Wimdu booking?

    The booking provider, property owner, or travel agency shown in the confirmation is generally responsible for the reservation contract, payment, cancellation, and refund.

    How do I find my booking provider?

    Review the confirmation email, checkout page, payment receipt, card statement, and browser history. Look for the company that charged the payment or issued the reservation number.

    How do I cancel a Wimdu reservation?

    Follow the cancellation procedure provided by the company that issued the booking confirmation. Wimdu states that cancellations are governed by the provider’s policy.

    Can Wimdu issue my refund?

    Refunds are generally handled by the booking provider because Wimdu does not enter into the accommodation contract. Contact the provider shown in your confirmation.

    What should I do if the booking provider does not respond?

    Send a written follow-up, use every contact method published by the provider, and preserve all records. You may also notify Wimdu through its contact form, although Wimdu may not be able to access or change the reservation.

    What should I do if I never received confirmation?

    Check spam folders, payment records, and browser history to identify the provider. Contact that provider with the traveler’s name, payment date, amount, and property information.

    Can I list my property on Wimdu?

    Wimdu directs property owners interested in listing accommodations to the HomeToGo network. Review the current partner requirements and listing terms before registering.

    Is Wimdu free to use?

    Wimdu states that travelers can use its search service without charge. The booking provider may apply accommodation charges, taxes, cleaning fees, service fees, or other costs.

    Are the prices on Wimdu guaranteed?

    Wimdu receives pricing and availability information from booking providers. Prices, availability, fees, and terms may change when the traveler visits the provider’s website or proceeds to checkout.

    Why did the price change after I clicked a Wimdu listing?

    Prices may be updated by the provider, and additional taxes, cleaning charges, service fees, or optional costs may appear during checkout. Review the complete price before entering payment information.

    Are Wimdu property reviews verified?

    Some reviews may be associated with verified stays, while other ratings may be supplied by booking providers. Review the source, number, and date of the property reviews before relying on them.

    How do I remove my personal information from Wimdu?

    Submit a privacy or account-deletion request through the Wimdu contact form. Identify the email address associated with the account and describe the action requested.

    What is Wimdu’s Trustpilot rating?

    Trustpilot displayed a rating of approximately 1.1 out of 5 based on 1,647 reviews when this information was reviewed. Trustpilot also displayed no new reviews during the preceding 12 months.

    Do older Wimdu reviews reflect the current company?

    Not necessarily. Many online reviews relate to an earlier version of Wimdu and may involve different ownership, booking procedures, payment systems, or customer service policies.

    Wimdu Compared With Other Vacation Rental Platforms

    Wimdu competes with vacation-rental search and booking services such as Airbnb, Vrbo, HomeToGo, and Booking.com. Travelers may also compare hotels and resorts available through companies such as IHG.

    Before booking, compare:

    • The identity of the company processing the reservation
    • The total price after taxes and fees
    • The cancellation and refund policy
    • Available customer service channels
    • Property reviews and their dates
    • Payment protections
    • Host or property-manager contact information
    • Security-deposit requirements
    • Check-in and check-out procedures

    A platform with a lower advertised price may not provide the best overall value if it has restrictive cancellation terms, additional fees, or limited customer support.

    About Wimdu

    Wimdu is a vacation-rental search marketplace that allows travelers to compare apartments, vacation homes, villas, cabins, and other accommodations supplied by multiple providers.

    The current Wimdu website is operated under the Wimdu brand by Casamundo GmbH, a company within the HomeToGo Group. Wimdu functions as an intermediary search service and does not generally enter into the rental contract between the traveler and the booking provider.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com provides an independent rating and comment section where visitors can describe their experiences with Wimdu, vacation-rental providers, hosts, cancellations, refunds, and customer support.

    Note: This website is not associated with, endorsed by, or operated by Wimdu, Casamundo GmbH, HomeToGo, or any accommodation provider displayed through Wimdu. Contact information, company addresses, ratings, review totals, property availability, prices, and policies may change. Verify important information directly with Wimdu and the company identified on your booking confirmation before sending payment, canceling a reservation, or relying on a support procedure.

  • Vrbo Customer Service Phone Number: Refunds, Cancellations & Booking Help

    Vrbo is a vacation rental marketplace, owned by Expedia Group, where travelers can book private homes, condos, cabins, beach houses, lake homes, and other vacation rentals from hosts and property managers. Travelers and hosts may need Vrbo support for booking problems, cancellations, refunds, property-not-as-described complaints, host communication issues, payment problems, damage deposits, travel insurance, account access, suspicious listings, off-platform payment requests, reviews, or safety concerns.

    If you are looking for the Vrbo customer service phone number, Vrbo lists 1-877-202-4291 for calls within the United States and +1-512-782-0805 for calls from outside the United States. Vrbo says customer service agents are available 24/7 by phone or chat.

    How to Contact Vrbo Customer Service

    Important Note About Fake Vrbo Customer Service Numbers

    Vrbo warns that fake Vrbo phone numbers are circulating online, including through misleading search ads and unofficial pages. Always verify that you are on Vrbo.com, the Vrbo app, or the official Vrbo Help Center before entering account, payment, or reservation information.

    Vrbo says it will never ask for your password or one-time passcode, never ask for a wire transfer, only ask for credit card information at checkout, and never ask you to buy a gift card to pay for a trip. If someone asks you to move the booking or payment off Vrbo, treat it as a warning sign and contact Vrbo directly.

    Important Note About the Old Vrbo Corporate Address

    The old CSN page listed 1011 W 5th Street, Suite 300, Austin, TX 78703. Vrbo is now part of Expedia Group, and Expedia Group’s corporate headquarters is in Seattle. Vrbo also has an Expedia Group office presence in Austin. For customer-service issues, booking problems, refunds, host issues, property complaints, or account support, use Vrbo Help, chat, My Trips, or the Vrbo customer service phone number before trying a corporate address.

    Best Way to Reach Vrbo by Issue

    Current Trip or Check-In Problem

    If you are at the property and cannot check in, cannot reach the host, received the wrong access code, found the property unavailable, or have a serious stay problem, contact the host first through Vrbo messages and then contact Vrbo Customer Support. For urgent safety concerns, call local emergency services first.

    Property Not as Described

    If the vacation rental is significantly different from the listing, contact the host immediately and report the issue to Vrbo within 24 hours from check-in. Take photos and videos, save messages, and document missing rooms, missing major amenities, unsafe conditions, broken air conditioning, cleanliness problems, privacy concerns, or any other major difference from the listing.

    Host Cancellation

    If the host cancels before your stay, use My Trips, Vrbo messages, and Vrbo Customer Support. VrboCare says Vrbo has a dedicated support team for host cancellations and may help guests find a similar place when something goes wrong.

    Guest Cancellation and Refunds

    Guests can cancel reservations through their Vrbo traveler account. Refunds depend on the property’s cancellation policy, the timing of the cancellation, and any applicable Vrbo policy. To check refund status, sign in to your account, go to My Trips, select the reservation, and use the refund-status option if available.

    Refund Not Received

    If your refund was approved but has not posted, check the reservation in My Trips, save the refund confirmation, and contact Vrbo. Refund timing may depend on the payment method, bank processing time, host action, cancellation policy, and whether the booking was made through Vrbo or another platform.

    Damage Deposit Problems

    If a property required a refundable damage deposit, Vrbo says the host has 14 days after checkout to assess the property and submit a claim. If no claim is filed, the deposit is refunded after 14 days, although the financial institution may take additional business days to release the funds. If a deposit is withheld and you disagree, gather photos, checkout messages, house rules, and proof of the property’s condition.

    Travel Insurance or Damage Protection

    Travel insurance and damage protection may be offered during booking. These products may be provided by third-party insurance partners and can have separate coverage terms, exclusions, and claims processes. Keep the policy certificate, booking confirmation, receipts, and communications if you need to file a claim.

    Host, Owner, or Property Manager Support

    Hosts and property managers should use Owner Help, Property Manager Help, their Vrbo account dashboard, and the support path tied to the listing. Common host issues include payouts, guest cancellations, cancellation waivers, ranking impacts, reviews, damage claims, listing visibility, calendar sync, instant booking, account verification, fees, and software integration.

    Off-Platform Payment or Suspicious Host Request

    Do not pay a host by wire transfer, gift card, payment app, crypto, private invoice, or direct bank transfer outside Vrbo. Vrbo’s off-platform booking policy does not allow hosts to direct travelers to book or pay outside the platform. If a host asks you to leave Vrbo to pay, contact Vrbo before sending any money.

    Account Access, Login, or Messaging Problems

    For account login issues, password resets, two-factor verification problems, missing messages, blocked messages, or trouble contacting a host, use Vrbo Help, the app, or chat support. Keep your account email, phone number, reservation ID, property ID, screenshots, and error messages ready.

    What to Have Ready Before Contacting Vrbo

    • Reservation ID or itinerary number
    • Property ID or listing URL
    • Traveler or host account email
    • Guest name, host name, and property location
    • Check-in and checkout dates
    • Payment amount, charge date, and payment method
    • Cancellation policy shown at booking
    • Refund confirmation, claim number, or support case number
    • Screenshots of host messages, app errors, listing details, amenities, or payment requests
    • Photos or videos of property condition, missing amenities, safety concerns, or damage deposit disputes
    • Travel insurance or damage protection certificate, if applicable
    • Your requested resolution, such as refund review, rebooking help, host contact, cancellation support, damage deposit mediation, safety escalation, payout review, or written explanation

    Common Vrbo Customer Service Issues

    Vrbo travelers, hosts, and property managers may contact support for help with:

    • Customer service phone number questions
    • Booking problems
    • Host not responding
    • Check-in instructions missing or incorrect
    • Host cancellations
    • Traveler cancellations
    • Refund requests and refund status
    • Property not as described
    • Dirty, unsafe, or unavailable properties
    • Missing amenities
    • Damage deposit disputes
    • Unauthorized or unfamiliar charges
    • Payment issues and installment payments
    • Travel insurance or damage protection questions
    • VrboCare support
    • Reviews and host responses
    • Host payout problems
    • Off-platform booking or scam concerns
    • Account login and messaging problems

    Vrbo Customer Reviews and Complaints on CSN

    CustomerServiceNumbers.com currently has zero live reviews for Vrbo. Because there are no live CSN reviews yet, there is not enough customer feedback on this page to summarize a Vrbo customer-service trend.

    If you have contacted Vrbo about the customer service phone number, a booking problem, refund, cancellation, host issue, property complaint, damage deposit, payment problem, VrboCare claim, off-platform payment request, safety concern, account issue, or host payout problem, you can leave a review below to help other travelers and hosts understand what worked and what did not.

    Vrbo Refund and Cancellation Tips

    • Review the cancellation policy before booking and again before canceling.
    • Cancel through your Vrbo account when possible so the request is documented.
    • Use My Trips to check refund status.
    • Keep screenshots of the cancellation policy, payment schedule, refund status, and support messages.
    • Ask whether the host, Vrbo, your bank, or an insurance partner controls the next step.
    • If a host cancels, contact Vrbo quickly for rebooking or refund support.
    • If you paid outside Vrbo, payment protection may not apply.

    Vrbo Property Complaint Tips

    • Contact the host through Vrbo messages as soon as you discover the issue.
    • Report significant listing differences to Vrbo within 24 hours from check-in.
    • Take clear photos and videos before moving rooms, checking out, or cleaning up evidence.
    • Document missing rooms, missing beds, broken air conditioning, unsafe conditions, access problems, cleanliness problems, or privacy concerns.
    • Keep all communication inside Vrbo messages when possible.
    • Do not wait until after the stay to report a major problem if Vrbo or the host could have helped during the stay.

    Vrbo Scam and Account Safety Tips

    • Use Vrbo.com, the Vrbo app, My Trips, and the official Vrbo Help Center.
    • Be cautious of fake Vrbo customer service phone numbers in search ads, maps listings, social media posts, or unofficial refund pages.
    • Do not share your Vrbo password, one-time passcode, full card number, or bank login with someone who contacts you unexpectedly.
    • Do not pay by wire transfer, gift card, cryptocurrency, Zelle, Cash App, Venmo, private invoice, or direct bank transfer outside Vrbo.
    • Do not click suspicious refund, cancellation, or host-message links.
    • Keep messaging and payment inside Vrbo when booking through Vrbo.
    • If you already paid a suspicious party, contact your bank, card issuer, and Vrbo immediately.

    How to Escalate a Vrbo Complaint

    1. Start with the host or guest through Vrbo messages, depending on the issue.
    2. Use My Trips, Help Center, Contact Us, chat, or the Vrbo customer service phone number at 1-877-202-4291.
    3. If calling from outside the U.S., use +1-512-782-0805.
    4. Document the issue with reservation ID, property ID, photos, videos, screenshots, receipts, payment records, and messages.
    5. For property-not-as-described complaints, report the problem to Vrbo within 24 hours from check-in.
    6. For refund problems, check My Trips and save the refund-status screen or support response.
    7. For damage deposit disputes, gather checkout photos, host messages, claim details, and proof of property condition.
    8. Ask for a support case number, written response, rebooking review, refund review, or supervisor escalation.
    9. If the issue involves fraud, off-platform payment, identity theft, or an unauthorized charge, contact your bank or card issuer in addition to Vrbo.

    Vrbo Compared with Other Vacation Rental and Travel Platforms

    Vrbo competes with vacation rental and travel platforms such as Airbnb, Expedia, Booking.com, Hotels.com, Tripadvisor Rentals, Vacasa, Evolve, Sonder, and local property-management companies. Travelers often compare platforms based on customer service phone number access, refund handling, host cancellation support, service fees, property accuracy, payment protection, travel insurance, damage deposits, reviews, and complaint resolution.

    Related Customer Service and Consumer Resources

    Frequently Asked Questions About Vrbo Customer Service

    What is the Vrbo customer service phone number?

    The Vrbo customer service phone number within the United States is 1-877-202-4291. Vrbo lists +1-512-782-0805 for calls from outside the United States.

    Is Vrbo customer service available 24/7?

    Yes. Vrbo says customer service agents are available 24 hours a day, 365 days a year by phone or chat.

    How do I contact Vrbo chat support?

    Use Vrbo Help, Contact Us, My Trips, or the Vrbo app. Vrbo’s virtual agent can answer questions, help manage a trip, and connect users to a human agent when needed.

    What should I do if the Vrbo property is not as described?

    Contact the host first, report the issue to Vrbo within 24 hours from check-in, document the problem with photos or videos, and contact Customer Support if the host cannot be reached or the issue cannot be resolved.

    What should I do if my Vrbo host cancels?

    Use My Trips and contact Vrbo Customer Support. VrboCare says Vrbo has support teams available when host cancellations happen and may help find similar accommodations or assist with refund options.

    How do I check Vrbo refund status?

    Sign in to your Vrbo account, select My Trips, choose the reservation, and select the refund-status option if available. A Vrbo chat window may open with refund information.

    How long does Vrbo take to refund a damage deposit?

    Vrbo says a refundable damage deposit is refunded after 14 days if no claim is filed. The traveler’s financial institution may take additional business days to release the money.

    Can I pay a Vrbo host outside the platform?

    No. If you found the property on Vrbo, keep booking and payment inside Vrbo. Off-platform payment requests can violate Vrbo policy and may remove important protections.

    Where is Vrbo headquartered?

    Vrbo is part of Expedia Group. Expedia Group’s corporate headquarters is at 1111 Expedia Group Way West, Seattle, WA 98119. Vrbo also has an Expedia Group office presence in Austin, Texas.

    Is CustomerServiceNumbers.com affiliated with Vrbo?

    No. CustomerServiceNumbers.com is not affiliated with Vrbo, HomeAway.com, Inc., Expedia Group, any host, any property manager, any travel insurance provider, or any vacation rental property. This page provides customer service contact information, complaint guidance, and a place for travelers and hosts to share their own experiences.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has provided customer service contact information, complaint resources, and customer review pages since 2004. This page is designed to help Vrbo travelers, hosts, and property managers find the correct customer service phone number and support path for bookings, refunds, cancellations, host issues, property complaints, payments, damage deposits, scams, and escalation.

    Share Your Vrbo Customer Service Experience

    Have you contacted Vrbo about the customer service phone number, a booking problem, refund, cancellation, host issue, property complaint, damage deposit, payment problem, travel insurance, fake listing, off-platform payment request, safety concern, account issue, or host payout problem? Share your experience below to help other travelers and hosts know what to expect.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Vrbo, HomeAway.com, Inc., Expedia Group, any host, any property manager, any travel insurance provider, or any vacation rental property. Contact information and links are provided for consumer convenience and may change over time. Customer reviews and complaints are submitted by users and reflect their own experiences. This page is not legal, travel insurance, lodging, rental-contract, chargeback, property-management, tax, or financial advice.

  • Viking Customer Service, Reservations & Cruise Help

    Viking customer service assists with river, ocean and expedition cruise reservations, payments, cancellations, refunds, Viking Air, My Viking Journey, shore excursions, accessibility requests and post-cruise concerns. The best support route depends on whether the voyage is still being planned, has already been booked, is currently underway or has been completed.

    Guests who booked through a travel advisor may need that advisor to process changes, payments, cancellations and refunds. Guests who booked directly can contact Viking or manage many parts of their trip through My Viking Journey.

    How to Contact Viking Customer Service

    Viking’s main telephone and contact form serve river, ocean and expedition cruise customers in the United States. International contacts, contract terms and hours may differ by country.

    Viking Customer Service by Issue

    Issue Recommended support route
    New cruise reservation Call Viking or contact a travel advisor
    Existing direct booking Use My Viking Journey or call Viking
    Travel-advisor booking Contact the advisor that created the reservation
    Payment or final-payment question Review the invoice in My Viking Journey and contact Viking or the advisor
    Cancellation or date change Review the booking terms and request written confirmation of all penalties
    Viking Air or flight question Use My Viking Journey and the Viking Air information in the booking
    Accessibility or medical-equipment planning Call 1-877-668-4546 before booking or as early as possible
    Shore excursion or dining selection Use My Viking Journey before the online-selection deadline
    Problem during a cruise Contact onboard Guest Services immediately
    Post-cruise charge or service complaint Contact Viking with the booking, voyage and supporting documents
    Qualifying Viking cancellation from a U.S. port Use Viking’s separate U.S.-port nonperformance refund process

    Information to Gather Before Contacting Viking

    • Booking number
    • Guest names exactly as shown on the reservation
    • Ship name, itinerary and departure date
    • Travel-advisor name and agency, when applicable
    • Invoice, deposit and final-payment information
    • Fare or promotion terms
    • Cancellation or change confirmation
    • Viking Air itinerary and airline record locator
    • Shore excursion or onboard purchase details
    • Travel-protection plan and claim information
    • Previous Viking case numbers or correspondence
    • The requested resolution

    Do not publish a booking number, passport number, airline record locator, payment information, insurance claim number, medical information, password or verification code in a public review.

    My Viking Journey Account Help

    My Viking Journey allows booked guests to prepare for their voyage and manage eligible parts of the reservation.

    Available features may include:

    • Completing the Guest Information Form
    • Making or scheduling payments
    • Reviewing the booking summary
    • Accessing the Passenger Ticket Contract
    • Reviewing passport and visa information
    • Viewing and managing Viking Air itineraries
    • Booking shore excursions
    • Making dining and spa reservations
    • Downloading travel documents

    Use the official My Viking Journey website. Do not sign in through an unexpected email, advertisement or message.

    My Viking Journey Login Problems

    1. Confirm that you are using the email address associated with the reservation.
    2. Use the official password-reset option.
    3. Check spam and junk folders for the reset email.
    4. Try another supported browser or a private browsing window.
    5. Record the exact error message.
    6. Call Viking if the reservation cannot be linked or the reset message does not arrive.

    Do not create several profiles for the same reservation unless Viking instructs you to do so. Multiple accounts can make it harder to locate travel documents and saved selections.

    My Viking Journey Closing Before Departure

    Viking states that certain online selections close seven days before departure. Complete excursion, dining, spa and other eligible reservations before that deadline. After online selections close, contact Viking before travel or ask onboard Guest Services after embarkation.

    Booking and Paying for a Viking Cruise

    Before submitting a deposit, review the invoice and written booking terms rather than relying only on a telephone quote or promotional headline.

    Confirm:

    • The complete itinerary and voyage dates
    • Ship and stateroom category
    • Deposit amount
    • Final-payment deadline
    • Cruise fare and prepaid charges
    • Airfare and transfer inclusions
    • Promotional credits or vouchers
    • Cancellation penalties
    • Travel-protection cost and terms
    • Whether the reservation was made directly or through an advisor

    Special promotions may use different deposit and final-payment requirements. Save the offer terms and invoice that applied when the reservation was created.

    Changes After Deposit

    Viking’s current U.S. terms state that changes may be subject to a $30 charge after a cruise booking has a deposit or air has been paid in full. A change to the departure date, itinerary, passenger or promotional fare may instead be treated as a cancellation.

    Before approving a change, ask for:

    • The new cruise fare
    • The change fee
    • Any cancellation penalty
    • The effect on airfare
    • The new final-payment date
    • The effect on vouchers and promotions
    • A revised written invoice

    Viking Cancellation Fees

    Cancellation penalties depend on the voyage length, date Viking receives written notice, promotion, airfare and the terms supplied with the booking. Review the current Viking Booking and Sale Terms and the Passenger Ticket Contract attached to the reservation.

    Most Viking Cruise Tours

    Written notice before departure Current standard cancellation fee per passenger
    120 days or more $100
    119–90 days 20% of full fare
    89–70 days 35% of full fare
    69–50 days 50% of full fare
    49–30 days 75% of full fare
    29 days or fewer 100% of full fare

    Grand and World Cruise Voyages Longer Than 35 Days

    Written notice before departure Current standard cancellation fee per passenger
    180 days or more $1,000
    179–150 days 20% of full fare
    149–120 days 40% of full fare
    119–90 days 60% of full fare
    89–60 days 80% of full fare
    59 days or fewer 100% of full fare

    These are current general schedules. A promotion, Passenger Ticket Contract, applicable law or separate written offer may produce a different result.

    How to Cancel a Viking Cruise

    1. Review the invoice, promotion and Passenger Ticket Contract.
    2. Call Viking or the travel advisor to obtain the estimated penalty.
    3. Ask whether airfare, excursions and other purchases have separate penalties.
    4. Submit the required written cancellation.
    5. Request written confirmation showing the cancellation date.
    6. Request an itemized explanation of the refund, penalty and voucher amounts.
    7. Retain all confirmation numbers and correspondence.

    Viking’s current terms direct written cancellations to:

    Viking River Cruises, Inc.
    5700 Canoga Avenue, Suite 200
    Woodland Hills, CA 91367

    Do not rely on mailing a letter alone when a deadline is close. Contact Viking or the travel advisor promptly, ask how written notice should be delivered and retain proof that it was received.

    Air-Inclusive Cancellation Fees

    Viking’s current terms state that an air-inclusive package cancelled after an airline ticket has been issued may incur an additional $350 fee per passenger for the air portion, in addition to the cruise cancellation fee.

    Ask whether the airline ticket has been issued and whether any airline credit, fare difference or separate penalty applies.

    Viking Refunds

    A refund amount depends on the cancellation date, cruise terms, airfare, optional purchases, travel protection and payment method.

    When requesting a refund, ask Viking to confirm:

    • The date the cancellation was recorded
    • The full fare used to calculate the penalty
    • The cancellation fee
    • The refundable cruise amount
    • Airline-related fees
    • Refundable taxes or prepaid charges
    • Excursion or extension refunds
    • Whether any amount will be issued as a voucher
    • The payment method receiving the refund
    • The date the refund was submitted

    Payment-provider posting time begins after Viking processes an approved refund. Contact the bank or card issuer if Viking confirms that a refund was transmitted but it does not appear.

    Bookings Made Through a Travel Advisor

    If a travel advisor created the booking, contact that advisor first for changes, cancellations, payment questions and refunds. Viking may require the advisor to submit or approve the request.

    Ask the advisor for:

    • Viking’s booking number
    • The current invoice
    • Written fare and cancellation terms
    • Confirmation that payments were forwarded to Viking
    • Written cancellation confirmation
    • Refund or voucher documentation

    A travel advisor may also charge a separate agency fee. Determine whether a charge came from Viking or the advisor before disputing it.

    Viking Air Support

    Guests who purchased flights through Viking can review and manage eligible air arrangements through My Viking Journey.

    Depending on the booking, guests may be able to:

    • Review the recommended itinerary
    • Choose other eligible flight options
    • Change departure dates or airports
    • Add a stopover
    • Choose or update seats
    • Add frequent-flyer information
    • Request Premium Economy or Business Class

    Fare differences, airline restrictions and availability apply. An airline controls flight operation, seats, baggage and day-of-travel decisions even when the air was purchased through Viking.

    Viking Air Plus

    Viking currently offers telephone consultation through Viking Air Plus for a nonrefundable service fee of $150 per guest, plus any airfare increase. Viking says the service generally must be requested no later than 65 days before departure and may not be available with every promotion.

    Review the official Viking Air information for current details.

    Flight Disruption Before the Cruise

    1. Check the airline’s app or website.
    2. Contact the operating airline for immediate rebooking.
    3. Use the Viking Air emergency contact contained in the travel documents.
    4. Notify Viking if arrival may be delayed past the transfer or embarkation time.
    5. Keep receipts for transportation, meals and lodging.
    6. Contact the travel-protection administrator when the plan may apply.

    Do not assume the ship will wait for a delayed flight. Obtain written instructions about where and when to join the voyage if the original embarkation is missed.

    Passports, Visas and Travel Documents

    Guests are responsible for obtaining the documents required for every destination on the itinerary. Viking’s current U.S. terms instruct guests leaving the United States at any point to carry a passport valid for six months after disembarkation.

    Before travel, confirm:

    • Passport validity and blank-page requirements
    • Visa and electronic travel-authorization requirements
    • Name matching between the passport, cruise and airline bookings
    • Vaccination or health documentation
    • Entry and transit rules for every country
    • Requirements for pre- and post-cruise extensions

    Review Viking’s travel-information resources and the U.S. State Department passport website.

    Failure to carry the required documents can result in denied boarding or denied entry. A customer-service representative cannot override a government or immigration decision.

    Viking Accessibility and Special-Needs Support

    Call 1-877-668-4546 before booking or as early as possible to discuss accessibility requirements and whether reasonable accommodations are available.

    Discuss:

    • Wheelchairs, scooters and mobility devices
    • Accessible stateroom needs
    • Gangways, docks and tender boats
    • Walking distances and excursion terrain
    • CPAP, oxygen and other medical equipment
    • Dietary requirements
    • Service animals
    • Transfer and motor-coach accessibility
    • Assistance needed during emergencies

    Viking may request an accessibility or fitness-to-travel form. Do not wait until embarkation to disclose a requirement that affects safe boarding, transportation or participation.

    River docks, cobblestone streets, tidal conditions, gangways and remote expedition locations can create limitations even when a ship has accessible features. Confirm the complete itinerary rather than only the stateroom.

    Shore Excursions, Dining and Spa Reservations

    Eligible selections can be reviewed and booked through My Viking Journey. Opening dates may depend on the voyage and stateroom category.

    Viking’s current terms state that most optional shore excursions qualify for a full refund when cancellation notice is provided at least 48 hours before the excursion. Different terms may apply to certain experiences, private arrangements or cancellations made later.

    Keep:

    • Excursion name and date
    • Order confirmation
    • Cancellation confirmation
    • Onboard account statement
    • Written information about a cancelled or changed tour

    If My Viking Journey has closed for online changes, ask onboard Guest Services.

    Problems During a Viking Cruise

    Report an onboard problem while Viking still has an opportunity to investigate and respond.

    1. Contact onboard Guest Services.
    2. Explain the specific concern and requested correction.
    3. Request the appropriate department manager when necessary.
    4. Document dates, locations and prior reports.
    5. Keep receipts and photographs when relevant.
    6. Ask for written confirmation of any credit or promised follow-up.
    7. Retain the final onboard statement.

    Concerns may involve:

    • Stateroom maintenance
    • Onboard charges
    • Dining or dietary requests
    • Excursions
    • Lost property
    • Transfers
    • Accessibility
    • Guest conduct
    • Medical or safety incidents

    Onboard Emergency or Safety Concern

    For an immediate medical emergency, missing person, crime or safety threat, use the ship’s emergency instructions and contact onboard security or Guest Services immediately. Viking’s security guide for applicable ocean voyages instructs guests to dial 999 for an emergency.

    Contact local emergency authorities when appropriate. Do not wait to submit an online complaint after the voyage when urgent assistance is needed.

    Onboard Billing and Charge Disputes

    Review the onboard account before disembarkation whenever possible. Ask Guest Services to investigate an unfamiliar or incorrect charge while receipts and department records are readily available.

    Compare:

    • Shore excursions
    • Spa treatments
    • Beverage purchases
    • Shop purchases
    • Gratuities
    • Medical services
    • Transfers and other optional services

    Ask for a final itemized statement and retain all receipts. For a post-cruise dispute, identify the ship, voyage dates, charge date and amount without sending a complete card statement.

    Lost Property

    Report missing property to Guest Services as soon as it is discovered. Provide:

    • Ship and voyage dates
    • Stateroom number privately
    • Detailed item description
    • Where and when it was last seen
    • Distinctive markings
    • Safe contact and shipping information after the item is found

    For luggage lost by an airline, file a report with the airline before leaving the airport. Also notify Viking when the missing bag affects a transfer or embarkation.

    Viking Travel Protection Plan

    Viking offers an optional Travel Protection Plan administered by Trip Mate, a Generali Global Assistance brand. The plan combines insurance benefits, assistance services and a Viking-provided Cancel for Any Reason waiver.

    Potential benefits depend on the plan documents and may include:

    • Covered trip cancellation or interruption
    • Emergency medical or dental expenses
    • Emergency transportation
    • Lost, damaged or delayed baggage
    • Travel assistance
    • Eligible cancellation through the Viking voucher waiver

    The Cancel for Any Reason feature generally reimburses eligible nonrefundable costs in Viking travel vouchers rather than cash. Viking currently instructs participants to report a claim within 30 days of cancellation and redeem qualifying vouchers within 12 months.

    Review the official Viking Travel Protection Plan page and the plan document issued for the booking. Coverage limits, exclusions, deadlines and state-specific terms control.

    When Viking Cancels or Substantially Delays a U.S.-Port Cruise

    Viking publishes a separate nonperformance policy for cruises that board passengers at a United States port.

    Under that policy, when Viking cancels the cruise or delays it for more than three calendar days and the guest does not accept an alternative or travel on the delayed cruise, a qualifying refund request must be submitted no later than the 90th calendar day after the original scheduled embarkation.

    Submit the required documents through:

    • Email for qualifying direct bookings: vikingguestservices@viking.com
    • Nonperformance refund number: 1-855-338-4546
    • Published hours: Daily, 5:00 a.m.–7:00 p.m. PT
    • Travel-advisor booking: Submit through the advisor that created the booking

    Include the boarding or travel documents, proof of payment and Viking’s cancellation or delay notice. This process is specifically for the circumstances described in Viking’s U.S.-port nonperformance policy and is not a substitute for the ordinary passenger-cancellation process.

    How to Escalate an Unresolved Viking Complaint

    1. Use the correct first contact: Contact reservations, the travel advisor, Viking Air, onboard Guest Services or the travel-protection administrator.
    2. Document the issue: Keep the invoice, contract, receipts, photographs and correspondence.
    3. Request a case number: Save every Viking and travel-advisor reference number.
    4. State the requested resolution: Specify whether you are seeking a correction, refund review, voucher explanation or written response.
    5. Ask for additional review: Request a supervisor or Guest Services escalation when the initial response does not address the documented concern.
    6. Submit the online contact form: Include the booking number privately and summarize prior contacts.
    7. Follow the contract deadlines: Do not allow a refund, insurance, payment-dispute or legal-notice deadline to expire.
    8. Contact the responsible third party: Use the airline, travel advisor, insurer or payment provider when that organization controls the disputed service.

    Send one organized follow-up rather than several conflicting requests. Separate a cruise-fare dispute, airline issue, insurance claim and onboard-service complaint when different organizations are responsible.

    Viking Cruise and Refund Scams

    Scammers may use fake Viking advertisements, travel-agent websites, cruise prizes, refund offers or telephone numbers.

    • Type VikingCruises.com directly into the browser.
    • Do not rely only on a sponsored search advertisement.
    • Verify a travel advisor independently before paying.
    • Do not pay for a cruise or refund using gift cards, cryptocurrency or a wire transfer.
    • Do not send passport or payment information through an unexpected link.
    • Do not pay an upfront fee to someone claiming to recover a refund.
    • Confirm booking changes through My Viking Journey or Viking’s official number.

    Review the Federal Trade Commission’s travel-scam guidance. Suspected fraud can be reported through ReportFraud.ftc.gov.

    Viking Corporate Information

    Viking Holdings Ltd publishes the following U.S. corporate and investor-relations contact:

    Viking Holdings Ltd
    5700 Canoga Avenue, Suite 200
    Woodland Hills, CA 91367

    Corporate and investor-relations telephone: 1-818-227-1234

    This is not the primary reservations or cruise-support number. Ordinary booking, payment, cancellation and post-cruise issues should begin with Viking customer service, the travel advisor or Guest Services.

    Frequently Asked Questions

    What is Viking’s customer-service phone number?

    Call 1-800-304-9616 for U.S. reservations and customer service.

    What hours is Viking customer service open?

    Viking currently lists daily hours of 5:00 a.m. to 7:00 p.m. Pacific Time.

    How do I contact Viking online?

    Use Viking’s official contact form. Booked guests can also manage many trip details through My Viking Journey.

    How do I cancel a Viking cruise?

    Review the booking terms, contact Viking or the travel advisor and submit the required written notice. Request written confirmation of the cancellation date, penalty, refund and any voucher.

    What is Viking’s cancellation fee?

    The fee depends on the voyage and cancellation date. For most current bookings, the standard fee starts at $100 per passenger at least 120 days before departure and rises to 100% of full fare within 29 days. Grand and World Cruise voyages have a separate schedule.

    Does Viking refund airfare?

    Air refunds depend on ticket issuance, fare rules and the booking terms. Viking’s current terms state that a $350-per-passenger air fee may apply after an airline ticket has been issued.

    How do I access My Viking Journey?

    Use the official My Viking Journey website with the email connected to the reservation. Call Viking if the booking cannot be linked.

    When are Viking travel documents available?

    Viking generally says electronic documents are issued approximately 14 days before embarkation and are also available through My Viking Journey.

    Who should I contact about Viking Air?

    Use My Viking Journey for eligible flight changes and Viking Air information. During travel, use the emergency contact supplied with the air itinerary and contact the operating airline for immediate flight assistance.

    What is Viking’s accessibility number?

    Call 1-877-668-4546 to discuss accessibility requirements and special-needs planning before booking.

    Can I cancel a Viking shore excursion?

    Viking’s current terms say most optional shore excursions qualify for a full refund when notice is provided at least 48 hours before the excursion. Exceptions may apply.

    How do I complain after a Viking cruise?

    Contact Viking with the ship, voyage dates, booking details, prior onboard report and supporting documents. Explain the requested resolution and ask for a case number.

    Who do I contact if Viking cancelled a cruise departing from a U.S. port?

    For circumstances covered by Viking’s U.S.-port nonperformance policy, use the dedicated refund instructions, email or 1-855-338-4546 within the published claim period.

    What is Viking’s corporate phone number?

    Viking Holdings publishes 1-818-227-1234 for its corporate and investor-relations office. Cruise support should normally begin at 1-800-304-9616.

    Can CustomerServiceNumbers.com cancel or refund my Viking cruise?

    No. CustomerServiceNumbers.com cannot access Viking reservations, change voyages, cancel bookings, issue refunds, modify flights, process insurance claims or resolve onboard complaints.

    Related Cruise Customer Service Pages

    Viking Customer Reviews

    Share a firsthand experience involving a Viking reservation, payment, cancellation, refund, Viking Air itinerary, shore excursion, accessibility request, onboard issue, travel-protection claim or post-cruise complaint.

    Identify whether the voyage was a river, ocean or expedition cruise and whether it was booked directly or through a travel advisor. Explain the support route used and whether the issue was resolved without disclosing private travel or payment information.

    Page Update Note

    This page was updated on August 3, 2026. The update corrected Viking’s customer-service hours, added My Viking Journey and accessibility contacts, completed the corporate address, and expanded guidance for cancellations, refunds, Viking Air, travel documents, shore excursions, travel protection, onboard complaints and qualifying U.S.-port cruise cancellations.

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is an independent customer-service directory and review website. It is not affiliated with, owned by, endorsed by or authorized by Viking, Viking Holdings Ltd, Viking River Cruises, Viking Ocean Cruises, Viking Expeditions, Trip Mate, Generali or any travel advisor. CustomerServiceNumbers.com cannot access bookings, process payments, change cruises, cancel reservations, issue refunds, modify flights, approve insurance claims or provide emergency ship assistance.

    Share Your Viking Customer Service Experience

    Privacy warning: Do not publish your booking number, invoice number, passport information, visa, airline record locator, stateroom number, payment details, bank information, password, verification code, medical information, insurance claim number, telephone number, email address, home address or private travel documents.

    Describe the general issue, the support channel used and the outcome. Keep all personal, financial, medical and travel-security information private.

  • Reach Six Flags Customer Service – Reviews And Complaints

    Are you thinking about visiting Six Flags for a day of fun and adventure? Before you go, it’s important to know how to contact their customer service and read what other guests have shared in their reviews, complaints, and ratings. Six Flags operates multiple amusement parks across North America, offering thrilling roller coasters, family rides, water parks, and entertainment for all ages.

    How to Contact Six Flags

    If you need assistance with ticketing, park information, or general inquiries about Six Flags, here’s how you can reach their customer service:

    • Phone Support: You can call Six Flags’ customer service at 1-732-928-2000 for help with ticket purchases, park information, or general support.
    • Email Support: Use the Six Flags contact form available on their website to send questions or feedback.
    • Live Chat: Six Flags does not currently offer live chat support, but you can reach out through phone or email.
    • Customer Service Hours: Support is available Monday through Friday, from 9 AM to 5 PM (local park time).
    • Corporate Office Address: Six Flags Entertainment Corporation, 1000 Ballpark Way #400, Arlington, TX 76011, USA
    • Website: https://www.sixflags.com

    Six Flags Customer Service Reviews, Complaints, and Ratings

    Before visiting Six Flags, it’s helpful to check out reviews, complaints, and ratings from other visitors to get an idea of what to expect.

    Positive Feedback

    Six Flags receives positive reviews for its thrilling rides, family-friendly attractions, and fun atmosphere. Here’s what guests commonly mention in their reviews:

    • Exciting Rides: Many visitors rave about the wide variety of roller coasters and thrill rides at Six Flags parks, with some of the most popular coasters being recognized as top-tier in the amusement park industry.
    • Family Fun: Six Flags offers plenty of attractions for younger children and families, including water parks, live shows, and character meet-and-greets, making it a great destination for all ages.
    • Season Passes and Memberships: Many guests appreciate the value of Six Flags season passes and memberships, which often provide unlimited visits and additional benefits like free parking and discounted food.
    • Festivals and Events: Six Flags parks are known for hosting special events like Fright Fest during Halloween and Holiday in the Park, which add extra fun and excitement for visitors.

    Common Complaints

    While Six Flags is a popular amusement park chain, there are some complaints that guests have raised:

    • Long Wait Times: One of the most common complaints is about long lines for rides, especially during peak season. Some visitors suggest purchasing a Flash Pass to cut down on wait times.
    • High Prices for Food and Drinks: Many guests mention that food and drink prices inside the parks are high, and some feel the quality of the food doesn’t match the cost.
    • Crowded on Busy Days: Visitors have expressed frustration with how crowded the parks can get during weekends and holidays, making it difficult to enjoy certain attractions or find seating in common areas.
    • Customer Service Issues: A few customers have reported issues with refunds, ticketing, or responses from customer service, especially during peak seasons or for online purchases.

    How Six Flags Compares to Other Amusement Parks

    Six Flags competes with other major amusement park chains such as Disney, Universal Studios, and Cedar Fair. Here’s how it compares:

    • Disney Parks: Disney offers a more immersive experience with themed lands, characters, and storytelling, while Six Flags focuses on thrill rides and roller coasters. Disney parks tend to be more expensive but offer a more all-around family experience.
    • Universal Studios: Universal is known for its movie-themed rides and attractions, while Six Flags focuses more on roller coasters and family entertainment. Six Flags is often more budget-friendly but may not offer the same level of immersion as Universal.
    • Cedar Fair: Cedar Fair parks, like Cedar Point, are known for their roller coasters as well. Both chains offer similar experiences, but Six Flags has more locations, providing easier access for more visitors.

    Final Thoughts

    Six Flags is a great option for thrill-seekers and families looking for a fun day filled with exciting rides, water parks, and entertainment. While there are some complaints about long lines and food prices, the overall reviews and ratings highlight Six Flags’ strong reputation for providing memorable experiences at an affordable price, especially with season passes. Be sure to read through customer feedback to ensure you get the most out of your visit to Six Flags.

    Disclaimer About Customer Service Information

    At CustomerServiceNumbers.com, we provide a platform where you can share your reviews, ratings, and complaints about Six Flags and see what other visitors have experienced.

    Note: This website is not officially affiliated with Six Flags Entertainment Corporation. The information and reviews provided are a service from CustomerServiceNumbers.com to help consumers make informed decisions.

  • Royal Caribbean Customer Service Phone Number & Cruise Help

    Royal Caribbean International is a major cruise line offering cruises to the Caribbean, Bahamas, Alaska, Europe, Mexico, Asia, Australia, and other destinations. Guests often contact Royal Caribbean customer service for reservations, booking changes, cancellations, refunds, Cruise Planner purchases, beverage packages, shore excursions, Crown & Anchor Society loyalty questions, group bookings, accessibility needs, lost items, post-cruise complaints, onboard account charges, and travel-document questions.

    If you are looking for the Royal Caribbean customer service phone number, the main reservations and customer support number is 1-866-562-7625. Royal Caribbean also provides separate support routes for groups, Crown & Anchor Society, accessibility, post-cruise Guest Relations, damaged luggage, lost items, and recent cruise feedback.

    How to Contact Royal Caribbean Customer Service

    Important support note: Royal Caribbean support routing depends on whether the issue involves a new booking, an existing reservation, a travel agent booking, a group booking, Crown & Anchor Society, accessibility needs, Cruise Planner purchases, travel documents, a post-cruise concern, or a lost or damaged item. If you booked through a travel advisor, some changes, cancellations, payments, and refund questions may need to go through that travel advisor.

    Best Way to Reach Royal Caribbean by Issue

    • New or existing cruise reservation: Call 1-866-562-7625 or sign in to manage your booking.
    • Group booking with 8 or more staterooms: Call Group Reservations at 1-800-465-3595.
    • Crown & Anchor points or loyalty status: Call 1-800-526-9723.
    • Accessibility, wheelchair, medical, dietary, or special needs request: Call 1-866-592-7225 or email special_needs@rccl.com.
    • Post-cruise complaint or recent sailing feedback: Email royalguestrelations@rccl.com or call/text 1-800-256-6649.
    • Lost item after sailing: Use Royal Caribbean’s lost-and-found request process and keep your ship, sail date, stateroom, and item details ready.
    • Damaged luggage: Contact Guest Relations and include the Personal Property Report if one was provided.
    • Refund or cancellation question: Review your fare rules, final payment date, travel advisor status, and cancellation policy before calling.
    • Onboard account statement or pending card hold: Use the post-cruise support route and have your booking number and sailing details ready.
    • Travel emergency or missed boarding: Contact Royal Caribbean immediately and ask whether the Emergency Travel Team or Air2Sea support applies.

    What to Have Ready Before Contacting Royal Caribbean

    • Your Royal Caribbean reservation number
    • Your ship name and sail date
    • Guest names exactly as shown on the booking
    • Your Crown & Anchor Society number, if relevant
    • The email address and phone number on the reservation
    • Your travel advisor information if booked through an agent
    • Invoice, payment confirmation, Future Cruise Credit, voucher, or refund case details
    • Air2Sea, hotel, transfer, shore excursion, dining, beverage package, internet, or Cruise Planner order details
    • Photos, receipts, onboard account statement, or Personal Property Report for post-cruise issues
    • Accessibility request details, medical equipment dimensions, dietary needs, or mobility-device information if relevant
    • Any prior case number, email, chat transcript, or Guest Relations response

    Common Royal Caribbean Customer Service Issues

    Common reasons guests contact Royal Caribbean include:

    • New cruise reservations and price or promotion questions
    • Changing or canceling a cruise reservation
    • Refund timing, cancellation penalties, and non-refundable deposits
    • Final payment due dates and payment problems
    • Future Cruise Credits, vouchers, and redeemed cruise credit questions
    • Crown & Anchor Society points, missing points, status, and benefits
    • Group cruises, wedding cruises, family groups, meetings, and charters
    • Accessibility, medical, dietary, mobility, wheelchair, scooter, and special-needs requests
    • Travel documents, check-in, SetSail Pass, and boarding questions
    • Cruise Planner purchases, beverage packages, shore excursions, dining, internet, and spa reservations
    • Post-cruise complaints, onboard account statements, card holds, lost items, and damaged luggage
    • Scam calls, fake cruise offers, phishing messages, and suspicious gift-card or payment requests

    Royal Caribbean Customer Reviews and Complaints on CSN

    The live CustomerServiceNumbers.com Royal Caribbean page currently shows zero customer reviews. Because there are no live CSN reviews yet, there is not enough CSN feedback to summarize a reliable Royal Caribbean customer-service trend on this site.

    If you have contacted Royal Caribbean about reservations, cancellations, refunds, Cruise Planner purchases, Crown & Anchor Society, accessibility, group bookings, post-cruise issues, lost items, damaged luggage, onboard charges, or a complaint, you can leave a review below. Reviews are individual experiences and may not represent every ship, sailing, itinerary, fare type, travel advisor booking, or support case.

    Royal Caribbean Cancellations, Refunds, and Final Payment

    Royal Caribbean cancellation and refund outcomes depend on the fare type, booking date, sailing length, final payment status, travel advisor status, insurance or travel protection, and any applicable promotion or Future Cruise Credit rules. Non-refundable deposit bookings may have different rules from refundable deposit bookings.

    Royal Caribbean says final payment is generally due at least 75 days before sailing for 1- to 4-night cruises, 90 days before sailing for 5- to 14-night cruises, and 120 days before sailing for cruises of 15 nights or longer. Group payment schedules may be different.

    Royal Caribbean says refunds usually post to the original form of payment about 7 to 10 days after they are fully processed, but some refunds may take up to 30 days to post depending on the bank or financial institution.

    Crown & Anchor Society Loyalty Help

    Crown & Anchor Society is Royal Caribbean’s loyalty program. Members contact Crown & Anchor support for missing points, tier status, benefits, account access, linked family members, loyalty matching, past cruises, and recognition across Royal Caribbean Group brands.

    If points are missing, have your ship name, sail date, reservation number, Crown & Anchor number, and guest names ready. If your reservation was booked under a different name, email, or loyalty account, ask support how to match the sailing to the correct profile.

    Accessibility, Medical, Dietary, and Special Needs Support

    Royal Caribbean’s Access Department can help with mobility needs, accessible staterooms, medical equipment, sign language interpreting, dietary needs, visual or hearing needs, cognitive or developmental disability accommodations, and other accessibility questions. Call 1-866-592-7225 or email special_needs@rccl.com.

    Royal Caribbean encourages guests to provide advance notice. It lists 60 days advance notice for sign language interpreting services, 30 days for special equipment or services to accommodate a disability during the cruise, and 72 hours for groups of 10 or more passengers with disabilities.

    Guests can also ask for a Complaint Resolution Official at U.S. ports of departure or onboard ships for disability-related concerns.

    Post-Cruise Issues, Lost Items, Damaged Luggage, and Onboard Charges

    For recent cruise feedback, post-cruise complaints, lost items, damaged luggage, final onboard statements, photos, Crown & Anchor post-cruise issues, and pending card holds, use Royal Caribbean’s post-cruise support route. Guest Relations can be reached at royalguestrelations@rccl.com or by calling or texting 1-800-256-6649.

    If luggage was damaged, Royal Caribbean says luggage claims can be made by contacting Guest Relations and including the Personal Property Report. If an item was left onboard, use the lost-and-found request process and provide as much detail as possible, including the ship, sailing date, stateroom, item description, and contact information.

    If your issue involves an onboard account statement or a credit card hold, keep your SeaPass statement, receipts, stateroom number, final folio, and card statement. Royal Caribbean says pending card authorizations are not charges, but some holds may take time to release depending on the bank.

    Cruise Planner, Beverage Packages, Excursions, Dining, and Internet

    Many pre-cruise purchases are handled through Cruise Planner or My Royal Cruise, including beverage packages, dining, shore excursions, internet, spa services, gifts, and onboard experiences. Cancellation rules can vary by product, timing, venue, itinerary, and promotion.

    If a shore excursion is canceled because the ship misses a port of call, Royal Caribbean says a refund will be given for that shore excursion. For other Cruise Planner issues, keep the order confirmation, cancellation confirmation, payment method, and product terms.

    Travel Advisor, Group, Air2Sea, and Missed Boarding Help

    If you booked through a travel advisor, Royal Caribbean may require some changes, payments, cancellations, or refund requests to go through that advisor. Before calling, confirm whether Royal Caribbean or the travel advisor controls the booking.

    If you booked a group cruise, call Group Reservations at 1-800-465-3595. If your issue involves flights arranged through Royal Caribbean or Air2Sea, ask whether the Emergency Travel Team or Air2Sea support route applies.

    If you miss boarding due to travel delays, contact Royal Caribbean immediately. In limited situations, guests may be able to discuss options for joining the cruise at a later port, but documentation and itinerary rules matter.

    Royal Caribbean Scam, Fake Offer, and Payment Warning

    Be careful with fake Royal Caribbean phone numbers, fake cruise giveaways, social media impersonators, phishing emails, lookalike websites, fake travel agents, and urgent payment requests. Cruise scams may promise free cruises, fake upgrades, refund help, or discounted cabins in exchange for fees or personal information.

    • Use royalcaribbean.com, the Royal Caribbean app, your booking confirmation, or official Royal Caribbean phone numbers before trusting a number found in a search ad or social media post.
    • Do not share your reservation number, passport details, payment card, Crown & Anchor login, password, or one-time code with an unexpected caller.
    • Be suspicious of anyone demanding payment by gift cards, cryptocurrency, wire transfer, payment apps, or prepaid cards.
    • If a travel advisor or third-party site asks for payment outside normal booking channels, verify the booking directly with Royal Caribbean.
    • If you entered payment information on a suspicious site, contact your card issuer or bank immediately.
    • If your Royal Caribbean account or Crown & Anchor profile may be compromised, change your password and contact Royal Caribbean through official channels.

    How to Escalate a Royal Caribbean Complaint

    If your issue is not resolved after contacting Royal Caribbean customer service, try these escalation steps:

    1. Save your reservation number, ship name, sail date, invoice, payment receipts, cancellation policy, Cruise Planner orders, emails, photos, and case numbers.
    2. Confirm whether the issue belongs with reservations, Crown & Anchor, groups, accessibility, Guest Relations, Air2Sea, Cruise Planner, a travel advisor, or a post-cruise support team.
    3. If the issue involves a travel advisor booking, ask the advisor to document the request and any response from Royal Caribbean.
    4. If the issue involves a refund, ask whether the refund has been fully processed, when it was processed, and what payment method was used.
    5. If the issue involves a disability-related concern, contact the Access Department and ask whether a Complaint Resolution Official can assist.
    6. If the issue involves a post-cruise complaint, email Guest Relations with the ship, sail date, reservation number, names, documentation, and requested resolution.
    7. If the issue involves a credit card charge or onboard account dispute, compare your final folio with your card statement and contact Guest Relations.
    8. For serious unresolved travel or consumer issues, consider reviewing the applicable cruise ticket contract, travel insurance policy, card issuer dispute rights, or consumer protection options.
    9. For corporate-level contact information, use the Royal Caribbean corporate office resource linked below.

    Royal Caribbean Compared with Competitors

    Royal Caribbean competes with cruise lines such as Carnival Cruise Line, Norwegian Cruise Line, Princess Cruises, MSC Cruises, Celebrity Cruises, Holland America Line, Disney Cruise Line, Virgin Voyages, and others. Guests comparing cruise lines often look at itinerary selection, ship amenities, family activities, dining, entertainment, loyalty benefits, cabin prices, cancellation policies, drink packages, shore excursions, accessibility support, onboard service, and how quickly customer service resolves booking or post-cruise issues.

    Related Customer Service and Consumer Resources

    Frequently Asked Questions About Royal Caribbean Customer Service

    What is the Royal Caribbean customer service phone number?

    The main Royal Caribbean customer service phone number for individual reservations is 1-866-562-7625. Royal Caribbean lists this number for reservation help and general questions.

    What are Royal Caribbean customer service hours?

    Royal Caribbean currently lists individual reservations support at 1-866-562-7625 as Monday through Sunday, 7:00 AM to 2:00 AM ET.

    What is the Royal Caribbean Crown & Anchor Society phone number?

    The Crown & Anchor Society phone number is 1-800-526-9723. Use this number for Crown & Anchor loyalty points, status, benefits, and account questions.

    What is the Royal Caribbean group reservations phone number?

    The Royal Caribbean group reservations phone number is 1-800-465-3595. Royal Caribbean describes groups as sailings with 8 or more staterooms.

    How do I contact Royal Caribbean after my cruise?

    For post-cruise feedback, recent sailing concerns, lost items, damaged luggage, onboard account statements, and other post-cruise issues, contact Guest Relations at royalguestrelations@rccl.com or call/text 1-800-256-6649.

    What is the Royal Caribbean accessibility phone number?

    Royal Caribbean’s Access Department can be reached at 1-866-592-7225. Accessibility requests can also be emailed to special_needs@rccl.com.

    How long do Royal Caribbean refunds take?

    Royal Caribbean says most refunds post to the original form of payment about 7 to 10 days after they are fully processed, but some refunds may take up to 30 days to post depending on the bank or financial institution.

    How do I report damaged luggage to Royal Caribbean?

    Royal Caribbean says luggage claims can be made by contacting royalguestrelations@rccl.com. Include the Personal Property Report if you received one.

    Where is Royal Caribbean corporate office?

    Royal Caribbean Group is headquartered at 1050 Caribbean Way, Miami, FL 33132-2096. The corporate phone number is 1-305-539-6000. For routine cruise reservations, booking changes, Crown & Anchor questions, accessibility needs, and post-cruise concerns, use the appropriate customer service route first.

    Page Update Note

    Updated June 2026: This page was refreshed with current Royal Caribbean customer service routing for reservations, groups, Crown & Anchor Society, cancellations, refunds, final payment, post-cruise issues, accessibility, lost items, damaged luggage, scam warnings, and corporate contact information.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service contact information, complaint resources, and company support routes since 2004. CSN focuses on practical contact guidance, customer reviews, and real-world escalation tips. When a company publishes a real customer service phone number, CSN lists it with context so customers can decide whether to call, use online tools, email Guest Relations, contact a loyalty department, work through a travel advisor, or escalate through another route.

    Share Your Royal Caribbean Customer Service Experience

    Have you contacted Royal Caribbean customer service about a reservation, cancellation, refund, Crown & Anchor points, group booking, accessibility request, Cruise Planner purchase, onboard account charge, damaged luggage, lost item, post-cruise complaint, or travel emergency? Share your experience below. Include the support route you used, how long it took to get help, and whether Royal Caribbean resolved the issue. Do not post passport numbers, booking numbers, payment details, Crown & Anchor passwords, addresses, phone numbers, medical details, travel documents, or private cruise records in public comments.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Royal Caribbean International, Royal Caribbean Group, Crown & Anchor Society, or royalcaribbean.com. This page is provided for informational and consumer-feedback purposes only. Phone numbers, support hours, refund policies, cancellation rules, accessibility procedures, loyalty rules, travel requirements, onboard policies, and website links may change. Do not post private booking, travel, identity, payment, medical, accessibility, legal, or loyalty-account information in public comments. Always verify important reservation, refund, cancellation, accessibility, travel, legal, safety, and payment information directly with Royal Caribbean, your travel advisor, or a qualified professional before taking action.

  • Princess Cruises Customer Service, Booking & Reviews

    Use this page to contact Princess Cruises customer service for reservations, booking changes, cancellations, refunds, Future Cruise Deposits, onboard folio questions, post-cruise comments, dining reservations, shore excursions, EZair flights, MedallionClass, Princess app help, accessibility requests, complaints, and customer reviews. Princess Cruises is a cruise brand owned by Carnival Corporation and is commonly searched as Princess Cruise Line, Princess Cruises customer service, Princess phone number, and Princess cruise complaints.

    Princess Cruises Customer Service Phone Number and Contact Options

    Company Name and URL Note

    The official public brand is Princess Cruises, not Princess Cruise Line. This page can still mention “Princess Cruise Line” naturally because many customers search for that phrase, but the title, H1, and main wording should use Princess Cruises.

    If you are updating the old thin post and are comfortable using redirects, the cleaner URL is /princess-cruises/. A 301 redirect from /princess-cruise-line/ to /princess-cruises/ would better match the official brand name while preserving the old legacy search path.

    Choose the Correct Princess Cruises Support Route

    Princess support depends on whether your issue involves a new booking, an existing booking, travel advisor booking, cancellation, refund, Future Cruise Credit, Future Cruise Deposit, dining reservation, shore excursion, flight, hotel, accessibility request, onboard account, post-cruise complaint, loyalty account, or privacy request.

    • New booking, existing booking, or general support: Call 1-800-774-6237 or use Princess customer support.
    • Travel advisor booking: Contact your travel advisor first when your reservation was booked through an advisor or agency.
    • Manage Booking / Cruise Personalizer: Sign in to Manage Booking for cruise documents, guest information, payments, excursions, flights, and onboard services.
    • Pre-cruise question: Use live chat, call Princess, or check the FAQ before departure.
    • Post-cruise question or complaint: Use the Customer Support and Information form and choose “Post Cruise Questions/Comments.”
    • Onboard folio issue: Use the post-cruise form and select the onboard folio or account-statement topic.
    • Dining reservation: Use the Princess app when available or call the Dine Line at 1-833-805-3463.
    • Accessibility or mobility request: Contact the accessibility team before travel and include the booking number, ship, sailing date, and request details.
    • Princess app or MedallionClass issue: Use Princess app support, Manage Booking, or call Princess before sailing.
    • Refund or cancellation question: Review the cancellation and refund policy for your booking, fare type, sailing date, and travel protection status.

    Information To Have Ready Before Contacting Princess Cruises

    Before calling, chatting, filing a support request, asking about a refund, or submitting a post-cruise complaint, gather the details that apply to your issue:

    • Booking number, guest name, ship, sailing date, and itinerary
    • Captain’s Circle number if relevant
    • Travel advisor or agency name if the booking was made through an advisor
    • Payment date, deposit amount, final-payment deadline, fare type, and promotion details
    • Cancellation date, refund request date, Future Cruise Credit, or Future Cruise Deposit information
    • Onboard folio statement, stateroom number, charge date, receipt, and onboard purchase details if relevant
    • Excursion name, port, reservation number, cancellation notice, or shore-excursion issue details
    • EZair flight details, airline confirmation number, airport, delay, cancellation, or transfer details if relevant
    • Accessibility request details, mobility device information, service animal information, or medical-equipment request only through official private support channels
    • App version, device type, Medallion issue, OceanReady issue, login error, or screenshot if support requests it
    • A short timeline of what happened and the resolution you are requesting

    For public reviews, do not post booking numbers, Captain’s Circle numbers, passport details, dates of birth, medical information, mobility forms, cabin numbers, folio statements, payment details, refund case numbers, travel-insurance documents, airline records, or photos of minors.

    Common Reasons Customers Contact Princess Cruises

    • New reservations, cruise pricing, promotions, deposits, payments, and final-payment deadlines
    • Existing bookings, guest information, Cruise Personalizer, online account access, and Manage Booking problems
    • Cancellations, refunds, Future Cruise Credits, Future Cruise Deposits, and nonperformance-of-cruise refund requests
    • Dining reservations, specialty dining, Dine Line, Princess app, MedallionClass, OceanReady, and MedallionNet questions
    • Shore excursions, tours, port changes, canceled excursions, onboard credit, gifts, and activities
    • EZair flights, transfers, hotels, delayed flights, travel protection, and travel documentation
    • Accessibility, mobility devices, service animals, medical equipment, dietary needs, and cruise-tour accommodations
    • Onboard folio charges, post-cruise comments, lost items, service complaints, and account-statement questions
    • Captain’s Circle loyalty, profile preferences, marketing preferences, privacy, media, careers, and corporate questions
    • Complaints about booking changes, refund timing, onboard charges, shore excursions, app issues, accessibility, or post-cruise response

    Bookings, Payments, Deposits, and Manage Booking

    For a new cruise booking or an existing Princess reservation, use 1-800-PRINCESS, Manage Booking, the Princess website, live chat, or your travel advisor. If your booking was made through a travel advisor, that advisor may need to handle changes, payments, documents, and some cancellation or refund questions.

    Before calling about payment, gather the booking number, promotion, deposit date, final-payment date, payment method, and any written offer terms.

    Cancellations, Refunds, Future Cruise Credits, and Future Cruise Deposits

    Princess cancellation and refund rules can depend on the itinerary length, departure date, fare type, promotion, final-payment status, travel protection, third-party booking channel, and whether Princess or the guest canceled the cruise. Review the current cancellation policy and any written communication for your specific booking.

    Keep booking records, cancellation notices, payment receipts, refund request confirmations, Future Cruise Credit details, Future Cruise Deposit details, and travel-advisor messages until the matter is resolved.

    Post-Cruise Questions, Onboard Folio Charges, and Guest Comments

    If your issue happened after sailing or involves an onboard account statement, Princess directs guests to the Customer Support and Information form. Choose “Post Cruise Questions/Comments” and then select the topic that matches the issue, such as onboard folio statement or incorrect onboard charge.

    For onboard charge disputes, keep the folio statement, stateroom number, charge date, receipt, onboard location, and a clear explanation of the disputed amount.

    Dining Reservations, Dine Line, and Onboard Packages

    Princess dining reservations are generally handled through the Princess app when available. Princess also lists the Dine Line for making or changing dining reservations, including reservations for couples or larger groups.

    Dining eligibility, reservation timing, package rules, specialty dining, group reservations, and onboard availability may vary by sailing, ship, package, fare, and app status.

    Princess App, MedallionClass, OceanReady, and MedallionNet

    Princess app and MedallionClass support can involve OceanReady steps, Medallion shipping, port pickup, boarding status, profile information, dining reservations, onboard purchases, stateroom access, location services, chat, and MedallionNet internet. If the app is not working, try the web version or call Princess before departure.

    Do not post screenshots showing booking numbers, travel documents, passport details, cabin numbers, account information, or payment details in a public review.

    Shore Excursions, Gifts, Services, and Onboard Activities

    For shore excursions, gifts, services, spa reservations, onboard packages, and activities, sign in to Manage Booking or use the Princess booked-guest tools. Availability, cancellation rules, and refund handling may depend on the sailing, port, excursion provider, weather, safety, timing, and cruise documents.

    For missed, canceled, or changed excursions, keep the excursion name, port, reservation number, cancellation notice, onboard receipt, and support messages.

    EZair Flights, Transfers, Hotels, and Travel Protection

    Princess EZair, transfers, hotels, and Princess Vacation Protection may involve separate rules from the cruise fare. If flights are delayed or canceled while you are traveling to or from your cruise, use the EZair and travel support routes shown in your booking materials.

    Travel protection, airline tickets, transfers, hotels, missed connections, medical emergencies, and trip interruption can be time-sensitive and plan-specific. CustomerServiceNumbers.com does not provide travel-insurance, legal, airline, medical, immigration, passport, visa, or emergency advice.

    Accessibility, Mobility Devices, Medical Equipment, and Service Animals

    Princess provides accessibility resources for mobility devices, accessible staterooms, service animals, hearing or visual assistance, dietary needs, tender-port considerations, and cruise-tour accessibility. Guests should contact Princess ahead of time and include the booking number, ship, sailing date, and request details.

    Do not post medical records, disability documentation, mobility forms, prescription details, service-animal documentation, or health information in a public review.

    Travel Documents, Health, Safety, Age Rules, and Prohibited Items

    Cruise travel can involve passports, visas, government entry rules, vaccination or health requirements, pregnancy rules, age rules, alcohol rules, casino age limits, prohibited items, and port-specific requirements. Review the current Princess FAQ, passage contract, travel documents, and government guidance before departure.

    CustomerServiceNumbers.com does not provide medical, legal, immigration, passport, visa, travel-document, pregnancy, safety, emergency, or insurance advice. Contact Princess, your travel advisor, a medical professional, government agency, insurer, or emergency service for time-sensitive or safety-sensitive issues.

    Formal Cruise Complaints and Consumer Assistance

    If ordinary Princess support does not resolve a cruise-service complaint, keep the issue organized and use official channels. The Federal Maritime Commission provides cruise passenger assistance resources for some ocean transportation disputes, including a cruise dispute-resolution service request process. Not every cruise issue is within the FMC’s scope.

    Before escalating outside Princess, save booking records, payment receipts, cancellation notices, folio statements, emails, chat transcripts, case numbers, photos, travel documents, and written responses. CustomerServiceNumbers.com does not provide legal, regulatory, insurance, or travel-dispute advice.

    Privacy, Marketing Preferences, Fraud, and Scam Safety

    Princess support may involve personal travel information, passport details, payment information, booking history, medical or accessibility details, loyalty numbers, and onboard spending. Use official Princess routes for private information.

    If you receive a suspicious email, text, payment request, refund offer, excursion offer, upgrade message, job offer, or cruise giveaway claiming to be from Princess Cruises, verify it through Princess.com, your booking, your travel advisor, or 1-800-PRINCESS before clicking links or sharing information.

    How to Escalate a Princess Cruises Complaint

    If your Princess Cruises issue is not resolved after the first contact, keep your complaint organized and use the correct support route.

    1. Identify whether the issue involves booking, cancellation, refund, Future Cruise Credit, Future Cruise Deposit, onboard folio, post-cruise comments, shore excursions, dining, EZair, accessibility, app support, travel protection, or privacy.
    2. Call 1-800-774-6237, use live chat, sign in to Manage Booking, or contact your travel advisor if the booking was made through an advisor.
    3. For post-cruise complaints or onboard folio issues, use the Customer Support and Information form and select the correct post-cruise topic.
    4. For cancellations and refunds, review the cancellation policy, refund instructions, fare type, sailing date, and written Princess communications.
    5. For accessibility requests, contact the accessibility team before travel and include the booking number, ship, sailing date, and request details.
    6. For flight or travel protection issues, use the EZair, airline, insurer, travel advisor, or travel-protection route tied to your booking.
    7. Save booking records, receipts, folio statements, emails, case numbers, chat transcripts, refund confirmations, photos, and written responses.
    8. Ask for a case number, written explanation, refund timeline, credit status, folio review, accessibility confirmation, or next step.

    Princess Cruises Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently invites customers to share reviews about Princess Cruises customer service. Useful reviews may discuss booking support, cancellations, refunds, Future Cruise Credits, Future Cruise Deposits, onboard folio issues, dining reservations, shore excursions, EZair flights, accessibility support, Princess app problems, MedallionClass, post-cruise comments, response times, and complaint outcomes.

    Please keep your review focused on your customer-service experience. Do not include booking numbers, Captain’s Circle numbers, passport details, dates of birth, medical information, mobility forms, cabin numbers, folio statements, payment details, refund case numbers, travel-insurance documents, airline records, photos of minors, or legal allegations in a public review.

    Frequently Asked Questions About Princess Cruises Customer Service

    What is the Princess Cruises customer service phone number?

    Princess Cruises customer service can be reached at 1-800-774-6237, also written as 1-800-PRINCESS.

    What are Princess Cruises customer service hours?

    Princess lists Sales and Support hours as Monday through Friday, 9 a.m. to 10 p.m. ET, and Saturday through Sunday, 9 a.m. to 8 p.m. ET.

    Is the company called Princess Cruise Line or Princess Cruises?

    The official public brand is Princess Cruises. Many customers still search for Princess Cruise Line, but the updated page should use Princess Cruises as the primary name.

    How do I manage a Princess booking?

    Use Princess Manage Booking / Cruise Personalizer, call Princess, or contact your travel advisor if the reservation was booked through an advisor.

    How do I contact Princess about a refund?

    Review the cancellation and refund policy, then use Princess customer support or the support request form. Have your booking number, cancellation date, payment records, and any Princess communications ready.

    How do I contact Princess after my cruise?

    Use the Customer Support and Information form and choose “Post Cruise Questions/Comments.” For onboard folio issues, select the onboard folio topic.

    What is the Princess Cruises Dine Line?

    Princess lists the Dine Line at 1-833-805-3463 / 1-833-805-DINE for making or changing dining reservations when that route applies.

    How do I contact Princess about accessibility?

    Princess accessibility support can be reached by email at AccessOfficePrincess@PrincessCruises.com. For cruise-tour accessibility questions, Princess also lists accessoffice@princesscruises.com and 661-284-4521.

    Where is Princess Cruises headquarters?

    Princess Cruises lists headquarters in Santa Clarita, California, and the customer-contact mailing address is 24305 Town Center Drive, Santa Clarita, CA 91355.

    Who owns Princess Cruises?

    Princess Cruises is part of Carnival Corporation. For customer-service issues, use Princess Cruises customer support, not the parent-company corporate office.

    Related Resources

    Customers comparing cruise and travel support options may also find these CustomerServiceNumbers.com pages useful: Royal Caribbean Customer Service, Carnival Cruise Customer Service, Norwegian Cruise Line Customer Service, Disney Cruise Line Customer Service, and Expedia Customer Service. For general customer review sharing, you can also visit ZeroStars.org.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has been helping consumers find customer-service contact information and share service experiences since 2004. We focus on clear contact details, support routing, complaint guidance, user reviews, and practical escalation tips. CustomerServiceNumbers.com is not affiliated with Princess Cruises, Carnival Corporation, any travel advisor, airline, port, excursion operator, hotel, insurer, ship, or government agency.

    Share Your Experience With Princess Cruises

    Have you contacted Princess Cruises about a booking, cancellation, refund, Future Cruise Credit, Future Cruise Deposit, onboard folio, post-cruise comment, dining reservation, shore excursion, EZair flight, MedallionClass issue, Princess app problem, accessibility request, or complaint? Share your experience below to help other customers understand what to expect. Please do not include booking numbers, Captain’s Circle numbers, passport details, dates of birth, medical information, mobility forms, cabin numbers, folio statements, payment details, refund case numbers, travel-insurance documents, airline records, or photos of minors in your public review.

    Page Update Note

    This Princess Cruises customer service page was updated on July 1, 2026, to verify the current official brand name, customer-service phone number, support hours, Dine Line, Santa Clarita mailing address, Manage Booking routes, cancellation and refund resources, post-cruise support routing, accessibility contacts, Princess app support, privacy email, URL recommendation, related cruise resources, and live CSN review status.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Princess Cruises, Carnival Corporation, any travel advisor, airline, port, excursion operator, hotel, insurer, ship, regulator, or government agency. This page is provided for informational purposes to help customers find official customer-service routes and share reviews. For cancellations, refunds, travel insurance, EZair flights, accessibility requests, medical questions, travel documents, visas, passports, legal questions, cruise safety, emergencies, lost items, onboard charges, consumer complaints, or regulatory issues, contact Princess Cruises, your travel advisor, airline, insurer, medical professional, government agency, emergency service, or another qualified official source through official channels.

  • Norwegian Cruises Customer Service – Complaints And Reviews

    Before booking a cruise with Norwegian Cruise Line, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below.

    Norwegian Cruises Customer Service Reviews and Complaints

    When considering booking a cruise with Norwegian Cruise Line, one of the leading cruise companies in the world, it’s helpful to review their customer service reviews and complaints. Norwegian Cruise Line offers a wide variety of cruises to destinations around the globe, known for their Freestyle Cruising concept, which provides guests with more flexibility and freedom during their cruise experience. The company has received various feedback from customers regarding their experience and service. Reviews often highlight the quality of the ships, the variety of dining options, and the entertainment onboard, while some complaints focus on issues like booking errors, cancellations, and customer support responsiveness. Comparing Norwegian Cruise Line with competitors like Royal Caribbean, Carnival Cruise Line, and Princess Cruises can provide a broader perspective on customer service experiences in the cruise industry.

    How to Contact Norwegian Cruise Line

    To contact Norwegian Cruise Line, you can use the following information:

    • General Customer Service Phone Number: 1-866-234-7350
    • Email Support: Norwegian Cruise Line offers support through their online contact form or via email at guestrelations@ncl.com
    • Customer Service Hours: Monday – Friday, 8 AM – Midnight ET; Saturday – Sunday, 9 AM – 9 PM ET
    • Corporate Office Address: Norwegian Cruise Line Holdings Ltd., 7665 Corporate Center Drive, Miami, FL 33126
    • Website: www.ncl.com

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about booking a cruise with Norwegian Cruise Line.

    Note: This website listing is not associated with Norwegian Cruise Line Holdings Ltd. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    Norwegian Cruise Line does not provide support services directly through this website. For any questions or concerns about Norwegian Cruise Line services, contact their customer service representative directly.