Category: Travel and Vacations Customer Service – Reviews

Lucas Luggage customer service assists customers with manufacturing defects, broken wheels, damaged handles, telescoping-handle problems, zipper failures, cracked shells, warranty claims, replacement luggage, shipping charges and product complaints.

Lucas is a luggage brand managed by 24-7 International LLC. The company does not currently publish a verified general customer-service telephone number. Warranty claims should be submitted through the official 24-7 International warranty form.

Lucas Luggage Customer Service Help by Issue

• Broken wheel: Photograph the wheel, complete suitcase, serial-number label and proof of purchase before submitting a warranty claim.
• Telescoping handle will not extend or retract: Submit the warranty form if the failure appears to be a manufacturing defect.
• Broken zipper: Photograph the zipper and explain whether it failed during normal use.
• Cracked hard-shell luggage: Document the crack and explain when and how it appeared.
• Airline damaged the luggage: Report the damage to the airline immediately because carrier damage is excluded from the Lucas manufacturer warranty.
• Warranty claim: Use the dedicated warranty form rather than the general contact page.
• Existing warranty case: Use the general contact form or email customer service and include the case number.
• No receipt: Contact the retailer and search email or online order history for a duplicate receipt or purchase confirmation.
• Missing serial number: Look for the 11-digit number on the black or white fabric label sewn into an interior seam.
• Retailer return: Contact the store where the luggage was purchased when the product remains within that retailer’s return period.
• Replacement part request: Submit photographs and the model and serial number, but replacement parts are not guaranteed.

How to Contact Lucas Luggage Customer Service

• Warranty claim form: Submit a Lucas Luggage warranty claim
• Customer-service email: customerservice@24-7int.com
• General contact form: Contact 24-7 International
• Company website: 24-7 International
• Lucas brand information: 24-7 International brands

Lucas Luggage customer-service address:
24-7 International LLC
Customer Service
51 Stiles Lane
Pine Brook, NJ 07058

24-7 International does not currently publish a verified customer-service phone number on its official warranty or contact pages.

The historical Miami address previously listed on this page should no longer be used. Current official company materials direct warranty and customer-service correspondence to Pine Brook, New Jersey.

How Long Does Lucas Customer Service Take to Respond?

24-7 International says it generally responds to inquiries submitted through its contact page within two business days.

The company says its initial warranty-claim review usually takes five to seven business days.

Additional time may be required when:

• The receipt or order confirmation is missing.
• The serial number cannot be verified.
• Photographs do not clearly show the problem.
• The company requests more information.
• A replacement product is being located or shipped.

Check spam and junk folders for replies from 24-7 International.

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How to File a Lucas Luggage Warranty Claim

Before starting the claim, gather:

• Proof of purchase
• The 11-digit serial number
• The luggage brand and model
• The suitcase size and color
• A photograph of the complete suitcase
• A detailed photograph of the damaged or defective part
• A description of when the problem began
• The original warranty hang tag when available
• Your current contact and shipping information

To file the claim:

1. Open the official 24-7 International warranty page.
2. Select Lucas as the luggage brand.
3. Enter the product description and serial number.
4. Upload proof of purchase.
5. Upload a photograph of the damage.
6. Upload a photograph of the complete suitcase.
7. Explain the problem in detail.
8. Submit the form.
9. Save any confirmation or case number.

Warranty photographs must currently be submitted as JPEG, JPG or PNG files no larger than 10 MB.

Where Is the Lucas Luggage Serial Number?

Look inside the suitcase for a black or white fabric label sewn into an interior seam.

The warranty form requires an 11-digit serial number.

Check:

• Along the interior lining seam
• Near an interior zipper
• Behind or beside an interior pocket
• Near the bottom or side seam

Photograph the label before entering the number in the warranty form.

The style number on a hang tag may be different from the required 11-digit serial number.

What Counts as Proof of Purchase?

Acceptable documentation may include:

• A store receipt
• An emailed receipt
• An online order confirmation
• A retailer account purchase record
• An invoice showing the product and purchase date

The current warranty policy states that proof of purchase is required.

A luggage hang tag may help identify the product and warranty period, but it does not necessarily replace the required receipt or invoice.

What to Do If You Lost the Receipt

Try:

• Searching email for Lucas, luggage, suitcase or the retailer’s name
• Checking Amazon, Walmart, Target, Macy’s or another retailer account
• Asking the store to locate the transaction
• Checking the card statement for the purchase date
• Requesting a duplicate receipt from the retailer
• Checking whether the luggage was purchased as a gift

Contact Lucas customer service and explain what documentation remains available, but the company reserves the right to deny a claim without proof of purchase.

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What Does the Lucas Luggage Warranty Cover?

The current 24-7 International warranty page lists coverage for manufacturing defects involving:

• Shell cracks or breaks
• Wheels that malfunction
• Carrying handles that malfunction
• Telescoping handles that malfunction
• Broken zippers
• Other qualifying manufacturing defects

The exact warranty period may vary by product.

Check the original hang tag, warranty card, retailer listing or order documents for the number of years applying to the specific Lucas product.

What Does the Warranty Not Cover?

The current policy excludes:

• Damage caused while the luggage is handled by an airline, hotel, cruise line or transportation company
• Scratches
• Dents and dings
• Scuffs
• Stains
• Color changes
• Normal wear and tear
• Ordinary wear to the interior fabric
• Replacement of parts that are not defective
• Intentional abuse
• Modification or tampering
• Claims without proof of purchase
• Claims without the required serial number

The company determines whether the reported problem qualifies as a manufacturing defect.

Lucas Luggage Warranty Shipping Charges

A warranty does not necessarily mean that every part of the claim is free.

24-7 International currently states that the customer is responsible for warranty shipping costs unless the applicable warranty says otherwise.

For replacement luggage, current shipping and handling charges are:

• Small luggage, 15 to 22 inches: $25
• Medium luggage, 23 to 26 inches: $30
• Large luggage, 27 to 32 inches: $35

The company currently offers replacement shipping only within the United States.

Before paying, ask for written confirmation of:

• The approved resolution
• The replacement size and model
• The shipping charge
• The payment method
• The estimated shipment date
• Whether the damaged suitcase must be returned

Do not send payment to an unfamiliar individual or account. Verify that the request came from the official 24-7 International customer-service department.

Possible Lucas Warranty Resolutions

After reviewing an approved claim, 24-7 International may:

• Repair the luggage
• Replace it with a new item
• Replace it with a refurbished item
• Provide an item of equal or greater value
• Issue a partial refund
• Issue a full refund

The company selects the appropriate remedy based on the claim.

A customer should not assume that a broken wheel will automatically result in a complete new suitcase.

Replacement Is a Different Color or Model

The original model may no longer be available.

Before accepting a replacement, ask for:

• The brand and collection
• The dimensions
• The color
• Whether the item is new or refurbished
• The warranty applying to the replacement
• The shipping charge

Save the replacement approval and shipping confirmation.

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Broken Lucas Luggage Wheels

A malfunctioning wheel may qualify when it results from a manufacturing defect during the applicable warranty period.

Photograph:

• The broken wheel
• The wheel housing
• The bottom of the suitcase
• The complete suitcase
• The serial-number label

Explain:

• When the problem began
• Whether the wheel fell off or stopped turning
• Whether the luggage was being handled by an airline
• Whether the wheel or mounting area is still available
• Whether the suitcase was overloaded or struck

If the airline damaged the wheel, file a baggage-damage report with the airline immediately.

Can Lucas Send a Replacement Wheel?

The official warranty page does not promise that individual replacement wheels will always be available.

Submit the warranty claim with:

• The model
• The serial number
• Wheel photographs
• Suitcase measurements
• Proof of purchase

Ask whether the approved remedy will be:

• A replacement wheel
• A repair
• A replacement suitcase
• Another resolution

Do not purchase a generic wheel until confirming its size, mounting pattern and compatibility.

Lucas Telescoping Handle Problems

A telescoping handle may:

• Refuse to extend
• Refuse to retract
• Become stuck at one height
• Collapse while being used
• Separate from the suitcase
• Develop a broken release button

Before filing a claim:

• Remove pressure from the suitcase contents.
• Check for fabric caught in the handle mechanism.
• Inspect the rails for visible bending.
• Do not force the handle.
• Record a short video showing the problem.

Upload clear photographs with the warranty request and mention that a video is available if customer service needs it.

Broken Lucas Zippers

A broken zipper may qualify when it results from a manufacturing defect.

The warranty may not cover a zipper damaged because:

• The suitcase was overpacked.
• Fabric or another object was caught in the zipper.
• The zipper was forced.
• The luggage was damaged by a transportation company.
• The zipper shows ordinary wear.

Photograph the zipper pull, slider, teeth and surrounding fabric.

Avoid further use if the zipper no longer securely closes the suitcase.

Cracked Lucas Hardside Luggage

A shell crack or break is listed among the problems potentially covered by the warranty.

The company may consider:

• The location and shape of the crack
• The age of the luggage
• Whether an airline handled it
• Whether the shell shows impact damage
• Whether the suitcase was modified
• The original proof of purchase

Photograph the crack from several angles and include a photograph of the complete suitcase.

Do not drill, glue or alter the shell before the claim is reviewed.

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Airline-Damaged Lucas Luggage

The Lucas manufacturer warranty excludes damage caused while an airline or another transportation company has responsibility for the luggage.

Report damage to the airline before leaving the airport whenever possible.

Take these steps:

1. Photograph the damage and baggage tag.
2. Go to the airline’s baggage-service office.
3. Complete a damaged-baggage report.
4. Obtain a claim or file-reference number.
5. Keep the boarding pass and baggage receipt.
6. Follow the airline’s written claim requirements.

Airline baggage claims can have short reporting deadlines.

Do not discard the suitcase until the airline confirms that it does not need to inspect it.

Airline Says the Damage Is Normal Wear

Ask for the decision in writing.

Provide photographs showing:

• A broken or missing wheel
• A cracked shell
• A torn handle
• A puncture
• A broken lock or zipper
• The condition before the flight when available

A disagreement with the airline does not automatically make the damage eligible under the manufacturer warranty.

Retailer Returns for Lucas Luggage

When the luggage was purchased recently, the retailer’s return or exchange process may be faster than a manufacturer warranty claim.

Check:

• The retailer’s return period
• Whether the luggage was sold by the retailer or a marketplace seller
• Whether the product must be unused
• Whether packaging is required
• Whether shipping charges are refundable
• Whether the seller offers a replacement

Contact the retailer first when:

• The wrong item arrived.
• The product arrived damaged.
• Parts were missing when the package was opened.
• The luggage remains within the store’s return period.

The manufacturer warranty is generally more appropriate for a defect that develops after the retailer’s return period.

Lucas Luggage Purchased From Amazon, Walmart or Target

Check the order details to identify the actual seller.

A Lucas product displayed on a retailer’s website may be:

• Sold directly by the retailer
• Sold by a third-party marketplace seller
• Fulfilled by the retailer for another seller

The actual seller may control the immediate return, exchange or refund.

Keep the digital order confirmation because it can also serve as proof of purchase for a warranty claim.

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Following Up on a Lucas Warranty Claim

If the company has not responded after the stated review period:

1. Check spam and junk folders.
2. Confirm that the form was successfully submitted.
3. Review whether every required photograph was uploaded.
4. Use the general contact form.
5. Email customerservice@24-7int.com.
6. Include the existing case number.
7. Do not submit several duplicate warranty claims unless instructed.

Include:

• The claim-submission date
• The case number
• The customer’s name and email address
• The Lucas product and size
• A brief summary of the problem
• The requested next step

Warranty Claim Was Denied

Ask customer service to explain:

• The specific reason for denial
• Whether documentation was missing
• Whether the failure was considered normal wear
• Whether the damage was attributed to an airline
• Whether additional photographs can be submitted
• Whether another paid repair or replacement option exists

Submit additional information through the existing case rather than opening a new claim.

Lucas Luggage Customer Reviews and Complaints

CustomerServiceNumbers.com currently shows Lucas Luggage with a rating of 1.0 out of 5 stars based on two reviews.

Both reviews were submitted in August 2023, so this is a very small sample rather than a broad measurement of Lucas customer satisfaction.

The published reviews describe:

• No clearly published telephone number: One reviewer asked whether Lucas had a toll-free customer-service number.
• Broken wheel: One customer reported that a wheel fell off a 27-inch hardside suitcase that was less than a year old.
• Difficulty finding replacement parts: The customer said replacement wheels could not be located.
• Missing receipt: The customer retained the hang tag but no longer had the purchase receipt.

The current official warranty process now explains that a receipt, serial number and photographs are required. It also identifies the customer-service email and Pine Brook, New Jersey address.

These reviews reflect individual experiences and do not establish that every Lucas product or claim will have the same outcome.

What to Include in Your Lucas Luggage Review

A useful review should explain:

• The luggage collection, model and size
• Where and when it was purchased
• Whether the problem involved a wheel, handle, zipper, shell or another part
• Whether the damage occurred during airline travel
• Whether proof of purchase was available
• When the warranty claim was submitted
• Whether a case number was provided
• What repair, replacement or refund was offered
• Whether the issue was ultimately resolved

Do not publish the complete serial number, receipt containing payment details, full mailing address or other sensitive information.

How to Escalate a Lucas Luggage Complaint

1. Use the warranty form for defects. Do not submit an initial warranty claim through the general contact page.
2. Include every required item. Missing receipts, serial numbers or photographs can delay or prevent approval.
3. Save the case number. Reference it in every follow-up.
4. Wait through the stated review period. The company says review generally takes five to seven business days.
5. Email customer service. Use customerservice@24-7int.com for an unresolved claim.
6. Use the contact form. Include the existing case number.
7. Contact the retailer. The seller may help when the product was recently purchased or arrived defective.
8. Contact the airline. Carrier damage is excluded from the manufacturer warranty.
9. Request the decision in writing. Ask why a claim was denied and whether more information can be submitted.

Information to Include in a Written Complaint

Include:

• The Lucas product and size
• A partially masked serial number
• The purchase date and retailer
• The warranty-claim date
• The case number
• A concise timeline
• The documents already submitted
• The exact resolution requested

Lucas Luggage customer-service address:
24-7 International LLC
Customer Service
51 Stiles Lane
Pine Brook, NJ 07058

Lucas Luggage Customer Service Frequently Asked Questions

What is Lucas Luggage’s customer-service phone number?

Lucas and 24-7 International do not currently publish a verified general customer-service telephone number on their official warranty or contact pages.

Use the official warranty form, general contact form or [customerservice@24-7int.com](mailto:customerservice@24-7int.com).

How do I file a Lucas Luggage warranty claim?

Complete the 24-7 International warranty form and upload proof of purchase, the serial number, a complete suitcase photograph and a detailed damage photograph.

How long does a Lucas warranty claim take?

24-7 International says its initial warranty review usually takes five to seven business days.

What does the Lucas warranty cover?

The current policy covers qualifying manufacturing defects involving shells, wheels, carrying handles, telescoping handles, zippers and other defective components.

Does the Lucas warranty cover airline damage?

No. Damage caused while an airline, hotel or transportation company has custody of the luggage is excluded. Report the damage to that company immediately.

Does Lucas require a receipt?

Yes. The current warranty policy says proof of purchase is required.

Where is the serial number?

The required 11-digit serial number appears on a black or white fabric label sewn into an interior luggage seam.

Will Lucas send a replacement wheel?

Replacement parts are not guaranteed. Submit a warranty claim so the company can decide whether to repair, replace or provide another remedy.

Does Lucas charge for warranty shipping?

The company currently lists replacement shipping and handling charges of $25 for small luggage, $30 for medium luggage and $35 for large luggage.

Where should I mail a Lucas complaint?

Send customer-service correspondence to 24-7 International LLC, Customer Service, 51 Stiles Lane, Pine Brook, NJ 07058.

Who owns Lucas Luggage?

Lucas is one of the luggage brands managed by 24-7 International LLC.

How Lucas Compares With Other Luggage Brands

Lucas competes with brands including Samsonite, American Tourister, Travelpro and Away.

When comparing luggage, consider:

• The length and scope of the warranty
• Whether airline damage is covered
• Availability of replacement wheels and handles
• Customer-paid warranty shipping
• Suitcase weight
• Shell and fabric durability
• Retailer return options
• Access to telephone, email or repair support

Review the warranty for the exact luggage collection rather than relying only on general brand advertising.

Related Lucas and Consumer Help Pages

• Amazon customer service
• Target customer service
• Walmart customer service
• Identify an unfamiliar luggage or retail charge
• Check a suspicious warranty, replacement or customer-support message
• Find official online customer-support options
• Read and share product and warranty reviews

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share their experiences since 2004.

We are an independent consumer-help website and are not owned or operated by Lucas Luggage, 24-7 International LLC, Amazon, Target, Walmart or any luggage retailer.

Because Lucas does not currently publish a verified general telephone number, we direct readers to the company’s official warranty form, email address and contact page rather than repeating an unconfirmed number.

Our goal is to help consumers gather the required documents, use the correct warranty process, understand exclusions and shipping costs, document complaints and report whether the company resolved the issue.

Share Your Lucas Luggage Customer Service Experience

Have you contacted Lucas or 24-7 International about a broken wheel, stuck handle, broken zipper, cracked shell, airline damage, warranty claim, replacement, shipping charge or missing receipt?

Leave a review below and explain which product was involved, where it was purchased, when the claim was submitted, whether a case number was provided, what repair or replacement was offered and whether the issue was ultimately resolved.

Do not include complete serial numbers, payment information, full mailing addresses, receipts containing personal details or other sensitive information.

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with Lucas Luggage, 24-7 International LLC or any retailer selling Lucas products. Lucas and 24-7 International do not provide customer support through this website.

Contact information and warranty links are provided to help consumers reach the responsible company directly. Reviews and complaints reflect the experiences and opinions of individual contributors.