If you need help with a Cunard reservation, booking change, cancellation, refund, lost item, damaged luggage, My Cunard account, accessibility request, onboard issue, or customer-service complaint, begin with the support route that matches your situation. Cunard handles direct reservations and voyage support, while a travel advisor may need to manage a booking made through that advisor.
Cunard Customer Service Phone Number and Contact Information
Cunard’s main U.S. number handles reservations, existing-booking questions, My Cunard assistance, lost-and-found reports, and missing or damaged luggage inquiries. The Cruise Vacation Planner number is primarily intended for customers who want help selecting and booking a new voyage.
Cunard currently routes general written customer-service requests through its online contact form rather than displaying one general public support email address. Choose the most accurate subject in the form and retain the confirmation or case number.
Choose the Correct Cunard Support Route
New Cunard Reservations
For help comparing voyages, ships, accommodations, fares, or available dates, call Cunard Customer Service or the Cunard Cruise Vacation Planner. Before paying a deposit, ask whether the fare is refundable, whether the deposit is refundable, when final payment is due, and what cancellation schedule applies.
Existing Direct Cunard Bookings
If you booked directly through Cunard, use the main customer-service number, the official contact form, or your Cunard account for:
- Booking changes
- Name or passenger-detail corrections
- Payment questions
- Final-payment dates
- Stateroom questions
- Dining and onboard purchases
- Shore-experience questions
- Future Cruise Credit questions
- Travel-document questions
- My Cunard login problems
Have your booking reference and the lead guest’s name available when contacting Cunard, but do not post that information in a public review.
Bookings Made Through a Travel Advisor
If a travel advisor, cruise agency, membership travel service, or another booking company arranged your voyage, contact that business first for booking changes, cancellations, payments, invoices, and refunds. The advisor generally acts as the customer’s booking agent and may need to submit the request to Cunard.
Ask the advisor to provide written confirmation of any cancellation, fare change, payment, or refund request. A complaint about an advisor failing to transmit money or instructions should be clearly distinguished from a complaint about Cunard’s own customer service.
Cunard Cancellations and Refunds
Cunard cancellation charges depend on the voyage length, fare or promotion, deposit terms, and how many days remain before departure. Customers should review the policy applying to their exact booking rather than assuming that every Cunard fare is refundable.
Voyages of 30 Nights or Less
- 121 days or more before sailing: The standard schedule currently lists no cancellation fee.
- 120-90 days: The fee may be 25% of the total voyage price or the deposit amount.
- 89-61 days: The fee may be 40% of the total voyage price.
- 60-31 days: The fee may be 50% of the total voyage price.
- 30-15 days: The fee may be 75% of the total voyage price.
- 14 days or less or failure to appear: The fee may be 100% of the total voyage price.
Voyages of 31 Nights or Longer
- 151 days or more before sailing: The standard schedule currently lists no cancellation fee.
- 150-120 days: The fee may be 20% of the total voyage price or the deposit amount.
- 119-91 days: The fee may be 40% of the total voyage price.
- 90-64 days: The fee may be 50% of the total voyage price.
- 63-43 days: The fee may be 75% of the total voyage price.
- 42 days or less or failure to appear: The fee may be 100% of the total voyage price.
Some specially priced promotions have nonrefundable deposits or completely nonrefundable voyage fares. Hotel packages, land tours, air arrangements, excursions, upgrades, and other additions may have separate terms. Always review the current policy, promotional conditions, booking confirmation, and Passage Contract before canceling.
For a direct booking, contact Cunard to cancel. For a booking made through a travel advisor, contact the advisor. Refunds may be returned to the original payment method or through the travel advisor that received the booking payment.
Lost Items, Missing Luggage, and Damaged Baggage
For an item lost on a Cunard ship or questions involving missing or damaged luggage, call Cunard at 1-800-728-6273. Provide the ship name, voyage dates, cabin number, item description, and baggage details privately to Cunard.
Keep copies of baggage tags, photographs, receipts, delivery records, and any report created onboard. Do not post baggage tags, cabin details, or future travel dates publicly.
Cunard’s White Star Luggage Service may be provided by an independent luggage company. A complaint involving collection, shipping, tracking, customs, delivery, or damage by that service should identify whether Cunard or the third-party luggage provider handled the disputed service.
Cunard Accessibility and Special Requirements
Guests who need mobility assistance, accessible accommodations, medical equipment, dietary arrangements, assistance animals, or another accommodation should review Cunard’s accessibility information and contact Cunard as early as possible.
Use the official contact form and select the accessibility-related subject when available. Guests may also need to complete an onboard-needs questionnaire through My Cunard. Do not wait until embarkation to disclose a requirement that may affect safe transportation or available accommodations.
Cunard’s onboard wheelchairs are intended for emergency medical use. Guests who require regular wheelchair use should review the current policy and arrange appropriate equipment before sailing.
How to Report a Cunard Onboard Problem
Report an onboard problem to Guest Services or the appropriate shipboard department as soon as it occurs. Giving the onboard team an opportunity to inspect and address the problem may produce a faster resolution than waiting until after the voyage.
For an unresolved issue, keep:
- Guest Services reports and case numbers
- Photographs and videos relevant to the issue
- Receipts and onboard-account statements
- Excursion tickets and operator information
- Emails and contact-form confirmations
- Dates, times, and names of departments contacted
- Medical or incident records stored privately
Submit post-voyage concerns promptly through Cunard’s contact form. The U.S. Passage Contract contains specific notice and legal-action deadlines that can be shorter than ordinary customer-service timelines. Customers with significant injury, illness, property, financial, discrimination, or legal claims should review the contract promptly and obtain qualified advice when appropriate.
Disputing an Onboard or Cunard Charge
First compare the charge with your booking invoice, onboard account, excursion purchases, dining reservations, Wi-Fi packages, gratuities, spa purchases, casino activity, upgrades, and other authorized services.
Contact Cunard and request an explanation or corrected statement. If the purchase was made through an onboard concessionaire, excursion operator, travel advisor, insurer, airline, hotel, payment processor, or another third party, that company may also need to investigate.
If an unauthorized or incorrect card charge remains unresolved, contact the card issuer or financial institution promptly and provide the available documentation. Do not post complete card numbers, bank records, or account statements in a public review.
About Cunard, Its Ownership, and Leadership
Cunard is a British luxury cruise brand and part of Carnival Corporation Ltd. The carrier identified in Cunard’s U.S. Passage Contract is Carnival UK Ltd. trading as Cunard.
- Cunard President: Katie McAlister
- Parent Company: Carnival Corporation Ltd.
- Cunard Base: Carnival House, 100 Harbour Parade, Southampton SO15 1ST, United Kingdom
- Current Ships: Queen Mary 2, Queen Elizabeth, Queen Victoria, and Queen Anne
The Southampton address is a corporate and operational location, not a general walk-in counter for cruise reservations, refunds, luggage claims, or onboard complaints. Customers should begin with Cunard Customer Service or the official contact form.
Cunard Competitors and Related Cruise Customer Service Pages
Customers comparing cruise lines may also want to review:
When comparing cruise lines, consider itinerary, ship size, accommodations, dining, entertainment, accessibility, cancellation rules, loyalty benefits, onboard charges, and the support available before and after sailing.
Related Consumer Resources
Cunard Customer Service FAQs
What is Cunard’s U.S. customer-service phone number?
Cunard’s U.S. customer-service and reservations number is 1-800-728-6273.
What are Cunard’s customer-service hours?
Cunard currently lists U.S. hours of 5:00 a.m.-6:00 p.m. PT, or 8:00 a.m.-9:00 p.m. ET, Monday through Friday. Saturday and Sunday hours are 5:30 a.m.-4:00 p.m. PT, or 8:30 a.m.-7:00 p.m. ET. Holiday or special-event hours may differ.
Does Cunard have an email address for general customer service?
Cunard currently directs general written customer-service questions through its official online contact form. Use the form rather than relying on an email address found on an unrelated page or an unofficial directory.
How do I cancel a Cunard cruise?
Contact Cunard if you booked directly. Contact the travel advisor or booking company if the reservation was made through that business. Review the cancellation schedule and fare conditions before authorizing the cancellation.
Are Cunard deposits refundable?
It depends on the fare, promotion, voyage length, and cancellation date. Certain promotional deposits and fares are nonrefundable from the time of payment.
How do I contact Cunard about a refund?
Use Cunard Customer Service or the official contact form for a direct booking. For a travel-advisor booking, contact the advisor. Save the cancellation confirmation, payment records, fare conditions, and refund correspondence.
How do I contact Cunard about lost or damaged luggage?
Call Cunard at 1-800-728-6273. If the luggage was handled by an airline, port contractor, luggage-shipping company, or another provider, that business may also require a separate claim.
How do I request accessibility assistance?
Review Cunard’s accessibility page, use the official contact form with the accessibility subject selected, and complete any required onboard-needs questionnaire as early as possible.
Who owns Cunard?
Cunard is part of Carnival Corporation Ltd. Cunard’s U.S. Passage Contract identifies Carnival UK Ltd. trading as Cunard as the carrier operating Cunard-branded ships.
Who is the President of Cunard?
Katie McAlister is the President of Cunard.
Where is Cunard headquartered?
Cunard is based at Carnival House, 100 Harbour Parade, Southampton SO15 1ST, United Kingdom. This is not a general walk-in customer-service location.
Cunard Customer Service Reviews and Complaints
The rating and review section below allows customers to describe firsthand Cunard customer-service experiences. Reviews may discuss reservations, telephone support, booking changes, cancellations, refunds, My Cunard access, luggage, accessibility, onboard service, billing, complaints, and follow-up.
The currently displayed review sample is very small and includes an older review. A single review should not be treated as proof of Cunard’s current company-wide service quality.
Clearly identify whether the issue involved Cunard, a travel advisor, airline, hotel, port, excursion operator, insurer, onboard concessionaire, luggage company, or payment provider.
Share Your Cunard Experience
Share your experience below to help other customers understand what happened, which support route you used, how long the issue took to resolve, and whether Cunard provided a final response.
Do not post booking references, Cunard World Club numbers, passport information, visa documents, dates of birth, cabin numbers, payment-card information, account statements, refund case numbers, medical or accessibility records, insurance documents, future sailing dates, private phone numbers, email addresses, home addresses, or photographs of identification documents or minors.
Page Update Note
This Cunard customer-service page was updated on July 28, 2026, to verify the U.S. customer-service number and hours, add the Cruise Vacation Planner number, correct Cunard’s ownership and leadership, replace outdated headquarters guidance, add contact-form and account routes, explain travel-advisor responsibilities, update cancellation and refund information, add luggage and accessibility guidance, and accurately summarize the live CustomerServiceNumbers.com review sample.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with Cunard, Carnival Corporation Ltd., Carnival UK Ltd., any Cunard ship, travel advisor, cruise agency, airline, hotel, port, excursion operator, insurer, onboard concessionaire, luggage provider, payment processor, regulator, or government agency.
This page is provided for informational purposes to help customers locate official support routes and share customer-service experiences. Phone numbers, hours, policies, itineraries, fares, cancellation terms, and corporate information can change. Verify important information through Cunard’s official website and the terms applying to your booking.
For emergencies, medical advice, travel documents, immigration requirements, accessibility decisions, insurance claims, safety concerns, legal deadlines, or financial disputes, contact the appropriate company, medical professional, insurer, financial institution, attorney, government agency, port authority, or emergency service through an official channel.