If you need help with a Holland America reservation, cancellation, refund, onboard charge, accessibility request, shore excursion, missing item, gift card, or complaint about a completed cruise, use the department connected to the issue. Reservation questions should normally begin with Holland America or the travel advisor that made the booking, while concerns after disembarkation should be directed to Guest Relations.
Holland America Customer Service Information
- Reservations and Customer Service: 1-877-932-4259
- Seattle Reservations Number: 1-206-626-7020
- Reservations Hours: Monday-Friday, 5:00 AM-7:00 PM Pacific Time; Saturday-Sunday, 6:00 AM-5:00 PM Pacific Time
- Contact Form and Department Directory: Holland America Contact Us
- Guest Relations Email: guestrelations@hollandamerica.com
- Guest Relations and Lost-Item Help: 1-800-599-8256
- 24-Hour Travel Emergency Number: 1-800-628-4771
- Mailing Address: Holland America Line N.V., 450 Third Avenue West, Seattle, WA 98119
- Official Website: HollandAmerica.com
Holland America Customer Service Phone Number
The primary Holland America customer service and reservations number is 1-877-932-4259. Customers can also call the Seattle reservations number at 1-206-626-7020.
Holland America’s central contact page currently lists reservation assistance Monday through Friday from 5:00 AM to 7:00 PM Pacific Time and Saturday and Sunday from 6:00 AM to 5:00 PM Pacific Time.
Use these numbers for:
- New cruise reservations
- Changes to a direct booking
- Stateroom questions and upgrades
- Guest-name and personal-information corrections
- Deposit and final-payment questions
- Pre-cruise purchases
- Cruise Protection Plan questions
- Direct-booking cancellations
- Refund or future-cruise-credit status
- Website and account problems
Before contacting Holland America, gather:
- Booking or confirmation number
- Guest names as shown on travel documents
- Ship name and sailing date
- Name of the travel advisor or agency, when applicable
- Stateroom number or category
- Payment and final-payment information
- Air, hotel, transfer, or shore-excursion details
- Previous case or correspondence information
- The resolution being requested
Choose the Correct Holland America Support Route
- New or existing direct reservation: Call Holland America reservations.
- Travel-advisor booking: Contact the travel advisor or agency that controls the reservation.
- Past-cruise complaint: Contact Guest Relations by email or through the official support form.
- Problem while onboard: Visit Guest Services, available 24 hours a day, or dial 90 from a ship telephone.
- Travel emergency: Call the dedicated emergency line at 1-800-628-4771.
- Lost item after leaving the ship: Submit the official lost-item report and contact Guest Relations.
- Accessibility arrangement: Contact the Guest Accessibility Department before sailing.
- Mariner Society account: Contact the Mariner Society department.
- Shore excursion: Contact the Shore Excursions department.
- Onboard gift or dining arrangement: Contact Ship Services.
- Holland America gift card: Use the dedicated gift-card support number or email.
Holland America Reservation Changes
For a booking made directly with Holland America, call 1-877-932-4259 or 1-206-626-7020. A representative can review available changes, additional guests, stateroom options, upgrades, and current pricing.
A change can affect:
- Cruise fare
- Promotional benefits
- Deposit requirements
- Final-payment date
- Taxes and port expenses
- Air arrangements
- Hotel packages and transfers
- Shore excursions and onboard purchases
- Cancellation penalties
Cruise contracts are generally nontransferable. Do not promise or sell a Holland America reservation to another person without first confirming what changes Holland America permits.
If a travel advisor made the booking, the agency normally controls it. Holland America may direct the customer back to the advisor for changes, cancellations, payment questions, documentation, and refunds.
Holland America Cruise Cancellations
Cancellation penalties depend on the cruise, fare, length of sailing, departure date, booking date, promotional terms, and how close the cancellation occurs to departure.
Some specially priced fares are nonrefundable from the time payment is made. Other bookings become subject to increasing penalties as the sailing date approaches.
For a United States or Canadian booking made directly with Holland America:
- Reservations Phone: 1-877-932-4259
- Seattle Phone: 1-206-626-7020
- Written Cancellation Email: HAL_Reservations@HollandAmerica.com
Holland America currently advises customers who do not receive written cancellation confirmation within five business days to contact the company again.
If the cruise was booked through a travel advisor, contact that advisor to process the cancellation unless Holland America directs otherwise. Holland America’s current policy provides an exception for certain bookings within seven days of travel, but customers should verify the procedure for their reservation.
Before canceling:
- Request the cancellation amount in writing.
- Ask which payments are refundable.
- Confirm whether future cruise credit applies.
- Ask whether prepaid air, hotel, transfer, excursion, dining, or other purchases cancel automatically.
- Review any separate agency cancellation fee.
- Save the cancellation confirmation and expected refund amount.
Holland America Refund Requests
Refund eligibility depends on the booking terms, fare type, cancellation date, payment method, protection plan, and whether Holland America or the guest canceled the cruise.
Refunds for travel-advisor bookings are generally routed through the advisor or agency. The agency may have separate service or cancellation fees that are not controlled by Holland America.
For a missing refund:
- Confirm that the cruise or purchase was successfully canceled.
- Obtain the approved refund amount in writing.
- Ask whether the refund will come from Holland America or the travel agency.
- Confirm the original payment method.
- Request the processing date and expected timeframe.
- Follow up with the card issuer after Holland America confirms issuance.
A future cruise credit is not the same as a cash refund. Confirm its value, expiration date, eligible sailings, transfer restrictions, and whether a new deposit is required.
When Holland America Cancels or Significantly Delays a Cruise
Holland America publishes a separate nonperformance refund policy. If Holland America cancels a cruise or delays departure by more than three calendar days and the guest declines an alternative cruise or chooses not to travel, the guest may be entitled to a refund of qualifying cruise fare and related charges.
Holland America instructs eligible direct-booking customers to submit the required claim and supporting documentation within 180 calendar days of the original scheduled embarkation. Customers who booked through a travel advisor should submit the request through that advisor.
Review the current Holland America nonperformance refund policy before submitting a claim.
Holland America Cruise Protection Plan
Holland America offers optional Standard and Platinum Cruise Protection Plans with different cancellation benefits and eligibility restrictions.
The Standard plan may provide reimbursement equal to 80% of eligible amounts paid when the customer cancels for any reason within the plan’s permitted timeframe. The Platinum plan may provide 90% for eligible customers and bookings.
These percentages do not mean every payment, fee, airfare, independent purchase, or trip interruption expense is covered. Residency restrictions and exclusions apply. Holland America describes the Standard Cancellation Protection Plan as a cancellation-protection product rather than insurance.
Before purchasing or using a plan, confirm:
- Which travelers and payments are covered
- When coverage must be purchased
- When cancellation rights end
- Which expenses are excluded
- Whether the plan cost is refundable
- How air, hotels, transfers, and excursions are treated
- Whether a claim goes to Holland America or another administrator
Holland America Guest Relations and Past-Cruise Complaints
Guest Relations handles questions and complaints after a cruise has ended.
- Guest Relations Email: guestrelations@hollandamerica.com
- Guest Relations and Lost-Item Help: 1-800-599-8256
- Online Support Request: Submit a Holland America Support Request
A useful post-cruise complaint should include:
- Booking number
- Ship and sailing dates
- Stateroom number
- Names of guests involved
- Date, time, and location of each incident
- Onboard department or manager contacted
- Case, folio, or incident-report information
- Photographs, receipts, or written documentation
- The requested resolution
Send copies rather than original documents. Keep the original cruise statement, booking confirmation, photographs, receipts, medical documents, and correspondence.
How to Escalate a Holland America Complaint
- Report the problem onboard while the crew can inspect and document it.
- Ask Guest Services or the appropriate department for a case or incident number.
- Review the final onboard statement before disembarking.
- Submit the post-cruise concern to Guest Relations.
- Include previous resolution attempts and supporting documentation.
- State the requested refund, correction, explanation, or follow-up clearly.
- Save the automated acknowledgment and promised response timeframe.
- Follow up through the existing case instead of creating multiple unrelated complaints.
- Use written corporate correspondence for a significant unresolved matter.
Holland America Onboard Guest Services
Guest Services is available onboard 24 hours a day. Guests can visit the desk or dial 90 from a ship telephone.
Report onboard concerns promptly, including:
- Stateroom condition or maintenance
- Noise or odor
- Incorrect onboard charges
- Dining or beverage-package problems
- Shore-excursion concerns
- Accessibility arrangements
- Missing property
- Service or employee complaints
- Safety or medical concerns
Waiting until after disembarkation may make it harder to inspect the condition, identify witnesses, correct an onboard charge, locate property, or provide an immediate remedy.
Holland America Onboard Charges
Onboard purchases are normally posted to the guest’s shipboard account and associated with the stateroom keycard. Credit- and debit-card authorization holds may appear during the cruise and can temporarily reduce available funds.
Review the shipboard account through the Navigator app or Guest Services. Question an unfamiliar charge before leaving the ship.
The final charge may not post immediately after disembarkation, and authorization holds can remain visible for a period determined by the financial institution. Contact the card issuer when Holland America confirms that a hold was released but it remains on the account.
Holland America Emergency Phone Number
Holland America lists 1-800-628-4771 as a 24-hour emergency number for urgent situations connected to Holland America travel.
Save the number before departure and provide trusted family members with:
- Guest’s full name
- Ship name
- Sailing dates
- Stateroom number, if appropriate
- Booking information kept securely
The emergency number should not be used for routine reservations, marketing offers, dining questions, or ordinary post-cruise complaints.
For an immediate medical, fire, law-enforcement, or life-safety emergency while ashore, contact the appropriate local emergency service. While onboard, notify ship personnel immediately.
Holland America Lost Items and Luggage
If an item is lost onboard, notify Guest Services before leaving the ship. The staff can complete a lost-item report while information about the location and sailing is readily available.
After disembarkation:
- Contact Guest Relations at 1-800-599-8256.
- Email guestrelations@hollandamerica.com.
- Use Holland America’s official lost-luggage and lost-item guidance.
Provide the ship, sailing date, stateroom, item description, last known location, and identifying details that do not expose unnecessary private information publicly.
For airline baggage, contact the airline because Holland America may not control baggage while it is in the airline’s custody.
Holland America Accessibility Support
Guest Accessibility Department
- Accessibility Phone: 1-800-547-8493
- Seattle Accessibility Number: 1-206-281-3535, extension 4514
- TTY: 1-800-254-8669
- Accessibility Email: GuestAccessibility@HollandAmerica.com
Contact the accessibility department before sailing for questions about accessible staterooms, mobility devices, communication accommodations, dietary needs, service animals, embarkation assistance, or other disability-related arrangements.
Do not assume that a request entered into a travel-agency record automatically reaches the ship. Confirm important arrangements directly and keep written confirmation.
Post-sailing accessibility complaints should be sent to Guest Relations.
Holland America Mariner Society Customer Service
Mariner Society Support
- Mariner Society Phone: 1-800-547-9139
- Mariner Society Email: mariner_society@hollandamerica.com
Use this department for missing cruise-day credits, incorrect status, duplicate profiles, account information, loyalty benefits, and questions about Mariner Society membership.
Include the member’s name, Mariner number when available, completed sailing, ship, dates, and booking number. Do not create a second profile while an account-matching problem is being investigated unless Holland America instructs you to do so.
Holland America Shore Excursion Support
- Shore Excursions Phone: 1-888-425-9376
- Seattle Shore Excursions Number: 1-206-626-7320
- Shore Excursions Email: hal_shore_excursions@hollandamerica.com
- Excursion Accessibility Email: hal_shorex_access@hollandamerica.com
Use this department for excursion availability, booking questions, meeting instructions, accessibility concerns, cancellations, and pre-cruise excursion purchases.
An excursion operated by an independent provider may have separate terms, but guests should still report a Holland America-sold excursion problem to the ship’s Shore Excursions desk and Guest Relations.
Holland America Ship Services
Ship Services assists with onboard gift orders and certain dining questions.
- Ship Services Phone: 1-800-541-1576
- Ship Services Email: HAL_Ship_Services@HollandAmerica.com
Have the guest’s name, ship, sailing date, and booking information available. Holland America advises that many gift orders should be received at least two weeks before sailing, although limited last-minute options may be available.
Holland America Gift Card Support
Holland America Gift Card Help
- Gift Card Support: 1-855-501-4161
- Gift Card Email: HALgiftcardsupport@hollandamerica.com
- Gift Card Page and Balance: Holland America Gift Cards
Standard Holland America gift cards do not expire and do not incur dormancy fees. Promotional gift cards may have an expiration date printed on the card.
Holland America gift cards may be used for eligible cruise payments, pre-cruise purchases, and many onboard purchases. Gift cards from other Carnival Corporation brands, including Carnival Cruise Line and Princess Cruises, cannot be substituted for a Holland America gift card.
Holland America states that it is not responsible for lost, damaged, stolen, or unauthorizedly used gift cards. Protect the card number and PIN like cash.
Holland America Cruise and Employment Scam Warning
Holland America warns travelers about fraudulent cruise-support numbers, unexpected payment demands, fake reservation representatives, and phishing attempts.
Holland America states that its representatives will not ask customers to disclose their HollandAmerica.com account password. Payment-card information should be entered only through the company’s secure payment process.
If an unexpected caller claims that a reservation will be canceled unless immediate payment is made:
- End the call.
- Do not use a callback number supplied by the caller.
- Sign in through HollandAmerica.com to review the reservation.
- Call 1-877-932-4259 using the verified number.
- Contact the card issuer if payment information was disclosed.
- Change the account password if it may have been compromised.
Job applicants should be cautious about requests to pay an individual, overseas representative, recruiter, or purported labor department for a certificate, visa, training, equipment, or employment processing.
Verify Holland America openings through the official Carnival Corporation careers website. Do not send money or identity documents based solely on an unsolicited employment message.
Holland America Customer Service Reviews and Complaints
After editorial cleanup, CustomerServiceNumbers.com retains two genuine Holland America cruise-experience reviews. Both are rated three out of five stars, producing a 3.0 out of 5 rating based on two reviews.
The November 2015 review describes disappointment with the overall cruise experience, food, officers, and perceived decline in service while praising members of the Indonesian crew.
The May 2014 review concerns a Veendam sailing shortly after dry-dock work. It describes a lengthy embarkation delay, a canceled port, strong odors in the original cabin, transfer from an outside cabin to an inside cabin, unfinished work aboard the ship, service concerns, and dissatisfaction with the Guest Relations response.
These two older reviews identify specific experiences, but they are not enough to establish a current companywide pattern across Holland America’s ships, itineraries, onboard crews, reservations, or complaint handling.
Customers can use the review form below to submit a firsthand experience involving:
- Reservations or booking changes
- Cancellations and refunds
- Travel-advisor coordination
- Embarkation or delays
- Stateroom condition
- Dining and onboard service
- Shore excursions
- Accessibility arrangements
- Onboard charges
- Lost property
- Guest Relations responses
- Complaint resolution
A helpful review should identify the ship, approximate sailing date, issue, department contacted, response received, and whether the concern was resolved. Leave out booking numbers, stateroom numbers, passport details, payment information, medical records, addresses, and unnecessary personal information about crew members.
Holland America Corporate Office and Ownership
Holland America Line is part of Carnival Corporation & plc. Holland America maintains its primary mailing and administrative presence in Seattle, Washington.
- Company: Holland America Line N.V.
- Parent Company: Carnival Corporation & plc
- Holland America Address: 450 Third Avenue West, Seattle, WA 98119
- Seattle Main Number: 1-206-281-3535
The Seattle number is not the primary reservations or post-cruise complaint route. Customers should normally use Reservations, onboard Guest Services, Guest Relations, or the specialized department connected to the issue before attempting corporate escalation.
For additional headquarters information, see the verified Holland America Corporate Office Headquarters listing.
Related Cruise-Line Customer Service Guides
- Princess Cruises Customer Service – another Carnival Corporation cruise line
- Carnival Cruise Line Customer Service – another Carnival Corporation cruise line
- Cunard Customer Service – another Carnival Corporation cruise line
- Celebrity Cruises Customer Service – a separate competing cruise line
Frequently Asked Questions
What is the Holland America customer service number?
The primary Holland America reservations and customer service number is 1-877-932-4259.
What are Holland America customer-service hours?
Holland America’s central contact page currently lists reservation support Monday through Friday from 5:00 AM to 7:00 PM Pacific Time and Saturday and Sunday from 6:00 AM to 5:00 PM Pacific Time.
How do I cancel a Holland America cruise?
Contact Holland America directly if the reservation was booked through the cruise line. If a travel advisor made the booking, begin with that advisor. Obtain written confirmation before the applicable cancellation deadline.
Are Holland America deposits refundable?
Refundability depends on the fare, promotion, booking terms, cancellation date, and protection plan. Some promotional fares are nonrefundable from payment.
How do I complain about a completed Holland America cruise?
Email Guest Relations at guestrelations@hollandamerica.com or submit the official support form with the ship, sailing date, booking information, documentation, and requested resolution.
What is Holland America’s emergency number?
Holland America lists 1-800-628-4771 for travel-related emergencies 24 hours a day.
How do I report something lost on a Holland America ship?
Report it to onboard Guest Services before disembarking. After leaving the ship, complete the lost-item report and contact Guest Relations at 1-800-599-8256.
What is Holland America’s accessibility number?
The Guest Accessibility number is 1-800-547-8493. Customers can also email GuestAccessibility@HollandAmerica.com.
What is the Mariner Society customer-service number?
The Mariner Society number is 1-800-547-9139.
What is Holland America gift-card support?
Call 1-855-501-4161 or email HALgiftcardsupport@hollandamerica.com.
Do Holland America gift cards expire?
Standard Holland America gift cards do not expire. Promotional cards may have an expiration date printed on the card.
Who owns Holland America?
Holland America Line is part of Carnival Corporation & plc.
Where is Holland America’s corporate office?
Holland America lists its mailing address as 450 Third Avenue West, Seattle, WA 98119.
Is CustomerServiceNumbers.com affiliated with Holland America?
No. CustomerServiceNumbers.com is an independent customer-service information and review website and is not affiliated with Holland America Line or Carnival Corporation & plc.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com reviews official company resources, distinguishes reservations from onboard and post-cruise support, verifies department-specific contacts, and provides a moderated review section for consumers to describe their firsthand experiences.
Cruise contacts, policies, fares, cancellation schedules, protection benefits, and department hours can change. Confirm important information through Holland America’s official website and the terms attached to the specific booking.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com provides contact information, complaint guidance, and a rating and comment section where consumers can submit reviews based on their own experiences.
Note: This website listing is not associated with Holland America Line or Carnival Corporation & plc. Holland America does not provide support through this website. Contact Holland America, the travel advisor, payment provider, insurer, or appropriate emergency service directly for assistance.
