Choice Privileges Customer Service Phone Number, Points Help and Reviews

Eric Strand

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Contact Choice Privileges customer service for help with rewards points, missing stays, account access, reward nights, reservations, billing questions, hotel feedback, Choice Privileges Mastercard support, reviews, and complaints. Choice Privileges is the loyalty program for Choice Hotels brands, including Comfort Inn, Quality Inn, Sleep Inn, Clarion, Cambria, Econo Lodge, Rodeway Inn, MainStay Suites, Suburban Studios, WoodSpring Suites, Radisson, and related brands.

Choice Privileges Customer Service Phone Numbers

Best Reasons to Contact Choice Privileges

  • Report missing points or a missing hotel stay
  • Ask about a Choice Privileges account number, login, password reset, or locked account
  • Redeem points for a reward night or ask about reward-night availability
  • Ask about point expiration, point reinstatement, elite status, or qualifying activity
  • Get help with a Choice Hotels reservation connected to your rewards account
  • Ask about billing, hotel folios, receipts, rate disputes, or a stay that did not post correctly
  • Contact Choice Hotels Customer Relations about a hotel-stay complaint
  • Get help with the Choice Privileges Mastercard, points from card purchases, or card customer service

Choice Privileges Points, Missing Stays, and Account Help

If points are missing from your account, start with the official missing-stay or contact form route. Have your Choice Privileges number, hotel name, hotel address, check-in and check-out dates, confirmation number, folio or receipt, name on the reservation, and account email ready.

Choice Privileges rules can change, but point expiration and reinstatement rules are important to review before calling. If points expired, Choice may offer a reinstatement process for a limited time after expiration. Elite status, account activity, and qualifying transactions can affect how point expiration is handled.

Reservations, Rate Disputes, and Hotel Complaints

For reservation changes, cancellations, rate disputes, missing receipts, and hotel-stay complaints, use the Choice Hotels reservations number, Customer Relations number, or online contact form. If the issue happened at a specific hotel, also contact the hotel manager directly and keep a record of the hotel name, address, room number, stay dates, receipt, photos, and the resolution requested.

Many Choice Hotels locations are independently owned and operated franchises. For room-condition, cleanliness, refund, deposit, noise, safety, or service complaints, the local property may need to review the issue before Choice Hotels Customer Relations can escalate it.

Choice Privileges Reviews and Complaints

CustomerServiceNumbers.com currently shows 3.0 out of 5 stars based on 5 visible Choice Privileges reviews. The visible reviews are older and mention rate or price disputes, poor hotel-condition experiences, difficulty using a Choice Privileges number, missing membership card or account access issues, trouble checking points online, and difficulty reaching support. These reviews reflect individual customer experiences and may not represent every Choice Privileges member or Choice Hotels stay.

Common Choice Privileges Complaint Topics

Common complaint topics may include missing points, stays not posting, expired points, account login issues, difficulty redeeming points, rate differences at check-in, hotel-condition complaints, refund disputes, third-party booking confusion, missing receipts, elite-status questions, and long customer-service hold times.

Before You Contact Choice Privileges

Before calling or submitting a form, gather your Choice Privileges number, account email, confirmation number, hotel name, hotel address, check-in and check-out dates, room number if relevant, receipt or folio, screenshots, reward-night confirmation, credit card statement if relevant, and a short written timeline of the issue.

Privacy and Scam Warning

Do not post private travel or loyalty-account information in a public review. Avoid sharing your Choice Privileges number, confirmation number, hotel folio, credit card details, full travel itinerary, room number, home address, phone number, email address, screenshots with personal data, or employee names.

Be cautious of fake hotel support numbers, reward-point scams, suspicious texts, and emails claiming your points will expire unless you pay a fee or provide login details. Use ChoiceHotels.com, the official Choice Hotels app, and verified phone numbers whenever possible.

Related Customer Service Numbers Pages

Corporate Office and Escalation Resource

For Choice Hotels headquarters, corporate office, and complaint escalation information, see the related Choice Hotels Corporate Office page on CorporateOfficeHeadquarters.com.

Share Your Choice Privileges Customer Service Experience

Have you contacted Choice Privileges about missing points, reward nights, account access, point expiration, elite status, a hotel reservation, rate dispute, hotel complaint, Choice Privileges Mastercard issue, missing receipt, or customer service problem? Share your review below to help other Choice Hotels members understand what to expect.

Please keep your review factual and avoid posting loyalty account numbers, confirmation numbers, credit card details, hotel folios, room numbers, private travel details, phone numbers, email addresses, home addresses, screenshots with personal information, or employee names.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, reviews, ratings, and complaint resources since 2004. This page is independently maintained and is not affiliated with Choice Privileges, Choice Hotels International, Choice Hotels, Radisson, Comfort Inn, Quality Inn, Sleep Inn, Clarion, Cambria, Econo Lodge, Rodeway Inn, WoodSpring Suites, or any independently owned hotel property.

Disclaimer

CustomerServiceNumbers.com is not associated with Choice Privileges or Choice Hotels International. Contact information is provided for informational purposes. For account-specific rewards, missing stay, reservation, billing, refund, hotel-stay, credit card, elite-status, point expiration, or privacy questions, contact Choice Hotels or Choice Privileges directly through official support channels.

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3.0 out of 5 stars (based on 8 reviews)
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Rude service

November 28, 2016

I reserved a room with choice privileges for Thanksgiving out of town, they submit me a statement for $64.02 after tax. When I arrived at Quality Inn in Magnolia they were rude and charged me 98.63. I had drove 2 hours to get their and had budget out the amount choice had stated my pay will be. I had my Grandkids to join me at the end so Quality Inn personnel stated because of the double bed non smoking the charge went higher and the people in the room. But I showed her what choice said my price would be with the double bedroom she still would not accept it. So I called Choice with my confirmation number and they said they could not do anything about it. I did not even get my AARP discount. The next day we went down for breakfast the coffee was cold no waffle mix was inside the container we had to wait on both. I will never trust choice privileges they give you one price and you will have to pay another and when I called about the entire situation they did not try to correct anything.

Avatar for Tracey
Tracey

Very disappointed in our stay @ Rodeway Inn (WA290) Auburn, Wa

August 27, 2016

Very disappointed in our stay @ Rodeway Inn (WA290) Auburn, Wa. for the period scheduled for 8/20-8/24/16. We booked room thru Expedia for 5 nights as we were searching for a new home in the Kitsap county area. We had two problems one with the facility and the second real estate issues. When we arrived the facility was extremely dirty, the bathroom floors looked like they had not been washed for several days – dirt – hair, the carpets were extremely soiled. the room did not have a hair dryer and they gave us a small bar of hand soap.In addition the bed sheets did not fit the bed and you slept on a mattress covered with a plastic cover – like sleeping in a bed that has had a bed wetter sleeping there before you. I contacted Expedia(same night) and explained the problems to them and we agreed to spend the night. They arranged for us to check out the next morning but to my surprise we were charged for the day of checkout?

Since we were having issues with our real estate transaction and needed to drive about 2 hours to get to the real estate office we decided to bite the bullet and to pay the fee and move up the road. I was further frustrated by the fact that we had to call the Rodeway Inn to see when they were going to process our credit ($209.40) – got a long sad story about how it could take up to 3-4 days for the credit to be approved?

Hoping that you will give us some type of allowance to compensate us for our horrible experience with the Roadway Inn @ Auburn? In addition the bed sheets did not fit the bed and you slept on a mattress covered with a plastic cover – like sleeping in a bed that has had a bed wetter sleeping there before you. contacted Expedia(same night) and explained the problems to them and we agreed to spend the night. They arranged for us to check out the next morning but to my surprise we were charged for the day of checkout?

Since we were having issues with our real estate transaction and needed to drive about 2 hours to get to the real estate office we decided to bite the bullet and to pay the fee and move up the road. I was further frustrated by the fact that we had to call the Rodeway Inn to see when they were going to process our credit ($209.40) – got a long sad story about how it could take up to 3-4 days for the credit to be approved?

Hoping that you will give us some type of allowance to compensate us for our horrible experience with the Roadway Inn @ Auburn?

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Move2Seattle

Can not use my Choice Privilege number

June 27, 2016

Can not use my Choice Privilege number due to numbers is unreadable on my card from age please send a new card or number so I can use it on next trip. Also due I qualify for a free night if I stay 2 different times this year.

Avatar for Charles H
Charles H

Choice Privileges Excellent Customer Service

January 5, 2016

Choice Privileges, Thank you for caring. Your website made me smile.

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dawn

Choice Privileges Quality inn Middletown CT Disappointing Stay

December 24, 2015

Choice Privileges, Hi, I’m a Platinum member and overall you do a good job–I get my free nights when I want them, and your service is OK —I do want to report on the Quality Inn Cromwell/ Middletown, CT.–It was without exception, the Worst place I have ever stayed!! Needless to say, I will not give you the details unless you want –way too many problems !! Thanks.

Avatar for Norm
Norm

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