Foot Locker Customer Service: Orders, Returns and Complaints

If you need help with a Foot Locker order, delivery, return, refund, store purchase, FLX Rewards account, gift card, payment, or complaint, begin with the support route connected to the transaction. Online orders can usually be reviewed by Customer Care, while store-specific complaints should begin with the manager of the location involved.

Foot Locker Customer Service Phone Number

The Foot Locker customer service phone number is 1-800-991-6815. Customer Care is currently available every day from 6:00 AM to 11:59 PM Central Time.

Foot Locker also provides a virtual assistant through its official contact page. If the automated assistant cannot resolve the question, it may connect the customer with a live-chat specialist or arrange email follow-up. Live-chat agents are currently available seven days a week from 7:00 AM to 9:00 PM Central Time.

Before contacting Foot Locker, gather the information connected to the problem:

• Order and customer numbers
• Email address and telephone number used for the order
• Store location and purchase date
• Receipt or payment confirmation
• Item name, product number, color, and size
• Shipping and tracking information
• FLX Rewards account email or telephone number
• Photographs of damaged items or packaging
• Previous support case or chat information
• The specific resolution being requested

Choose the Correct Foot Locker Support Route

• Online order or shipping question: Check the online order status, then call Foot Locker Customer Care if additional assistance is required.
• Store purchase or employee complaint: Contact the store and ask for the manager before escalating to Customer Care.
• Return or exchange: Use the ReadyReturns process or visit a participating Foot Locker store.
• Missing refund: Confirm that Foot Locker processed the return, then allow the published processing period for the original payment method.
• Lost, damaged, or incomplete delivery: Retain the packaging and report the problem within Foot Locker’s claim period.
• FLX Rewards points or account problem: Call 1-800-991-6883 or email support@flxprogram.com.
• Gift card balance: Use Foot Locker’s online balance checker with the card number and PIN.
• Klarna, Afterpay, or PayPal account problem: Contact Foot Locker about the merchandise or refund and the payment provider about its separate account or payment schedule.
• Unauthorized card transaction: Contact Foot Locker and the card issuer immediately.

Foot Locker Order Status and Tracking

Customers who checked out without creating an account can use Foot Locker’s order-status lookup. Registered customers can sign in and select My Orders to review previous purchases and current status information.

An order has generally been received when Foot Locker displays an order number and customer number or sends an email confirmation. Foot Locker advises that an order may take up to 24 hours to enter and process.

Do not place a duplicate order merely because a confirmation email did not arrive immediately. Check the spam folder, verify whether the payment remains pending, and contact Customer Care with the purchaser’s name, email address, order time, and payment amount.

Can a Foot Locker Order Be Canceled?

Foot Locker states that an online order cannot be changed or canceled after it has been submitted because processing begins when the customer selects Place Order.

If the wrong product, color, quantity, shipping address, or size was entered, contact Customer Care promptly, but do not assume that the order can be stopped. Foot Locker currently instructs customers to return or exchange an unwanted item after receiving it.

If another item is needed, it must generally be placed as a separate order.

Foot Locker Shipping and Delivery Problems

For a package with no recent tracking scans or one that has passed its expected delivery date, contact Customer Care and provide the order and tracking numbers.

If tracking shows that a package was delivered but it cannot be located, Foot Locker currently advises customers to wait two calendar days after the delivery notification before contacting Customer Care because carriers sometimes mark packages delivered before completing delivery.

Before reporting a missing package:

• Check exterior doors, the porch, garage, patio, and protected areas.
• Ask household members whether they retrieved the package.
• Check with apartment management, security, or the mailroom.
• Look for a carrier notice.
• Confirm the shipping address shown in the order confirmation.
• Do not enter another person’s property to retrieve a misdelivered package.

For a damaged package or missing item, photograph the box, shipping label, packaging, and contents. Keep the packing slip, return label, merchandise, and packaging while the claim is reviewed.

Foot Locker states that lost-package, damaged-package, and missing-item claims must be reported within 45 days of the date the carrier marked the package delivered.

Foot Locker Store Pickup Help

Eligible products ordered through FootLocker.com or the mobile app may be picked up at a participating store without a separate pickup charge.

Foot Locker states that many pickup orders are ready within approximately two hours. Orders placed near closing time or after store hours may not be ready until the following business day.

Wait for the pickup-ready email before visiting the store. The purchaser should bring:

• A valid government-issued photo ID
• The pickup-ready confirmation email
• The order information, when requested

Foot Locker currently states that only the customer who purchased the item may pick up the order. The company generally holds an eligible pickup order for up to 10 days. If it is not collected, Foot Locker may cancel the order and process a refund.

For an incorrect pickup item, missing product, employee complaint, or disputed store interaction, ask for the store manager while the order and inventory records are readily available.

Foot Locker Returns and Exchanges

Foot Locker’s current return policy generally allows eligible online and store purchases to be returned or exchanged within 45 days. Merchandise must be unworn, in new condition, and returned with its original tags, boxes, bags, and packaging.

Customers can return eligible merchandise:

• At a participating Foot Locker store
• By mail through the Foot Locker return process

FLX Rewards members currently receive free eligible returns. When a nonmember uses a ReadyReturns shipping label and selects a refund, Foot Locker deducts a $6.99 return-shipping fee from the refund.

There is generally no ReadyReturns label charge when an exchange is requested and the replacement item is available. Exchanges remain subject to inventory.

Incorrect, damaged, or defective merchandise should be reported immediately and returned within the applicable 45-day period. Foot Locker states that the $6.99 return-shipping fee is not charged for qualifying incorrect, damaged, or defective merchandise. The original standard shipping fee may also be included in the refund.

Original shipping charges are generally not refundable for an ordinary return.

Foot Locker In-Store Returns

With a valid receipt, unworn merchandise is generally eligible for a refund to the original payment method or an exchange within 45 days of purchase.

Without a receipt, Foot Locker may allow an unworn item to be exchanged at the lowest selling price from the previous 60 days. Telephone-number verification and two-factor authentication may be required.

Foot Locker reserves the right to limit or reject returns when the merchandise does not meet its policy or return abuse is suspected.

Foot Locker Returns by Mail

When mailing a store-purchased item to Foot Locker’s return facility, include a copy of the receipt. A return sent without the required receipt may be rejected and sent back.

Keep the return tracking number and photographs of the item before shipment. Foot Locker states that ReadyReturns shipments typically take five to six business days to reach the return facility and may take up to two weeks to process after delivery.

Foot Locker Refund Times

Foot Locker issues approved refunds to the original payment method. Current estimated payment-processing times after Foot Locker processes the refund include:

• Credit or debit card: Usually 5-7 business days
• Gift card: Usually 1-2 business days
• PayPal: Usually 2-4 business days
• Klarna: Processing time varies; review the updated payment schedule
• Afterpay: May take up to 10 business days

These periods begin after Foot Locker processes the return. They do not include transit time to the returns facility or the time Foot Locker takes to inspect and approve the merchandise.

If the published period has passed:

1. Confirm that the return was delivered.
2. Check whether Foot Locker sent a refund confirmation.
3. Verify the payment method used for the original order.
4. Contact Foot Locker with the order and return-tracking numbers.
5. Contact the payment provider if Foot Locker confirms that the refund was issued.

Foot Locker Defective or Damaged Merchandise

Foot Locker instructs customers to report merchandise that arrives damaged, worn, incorrect, or defective to Customer Care. A replacement may be offered when inventory is available. Otherwise, the product may need to be returned for a refund.

A defect discovered after the product has been used must generally be returned for inspection. If Foot Locker determines that the item qualifies as defective, it may issue a refund under the return policy. If the returns team does not find a qualifying defect, Foot Locker may send the product back to the original shipping address.

For a defective-product claim, retain:

• The original receipt or order confirmation
• The product box, label, and tags
• Photographs showing the reported problem
• The date the problem first appeared
• A description of how the product was used
• Previous correspondence with Foot Locker

Manufacturer warranties, when available, may be separate from Foot Locker’s retail return policy. If Foot Locker’s return period has expired, check whether the product manufacturer offers an applicable warranty.

FLX Rewards Customer Service

Use FLX support for missing points, account access, rewards, membership deactivation, free-shipping benefits, free-return eligibility, or a suspected compromised rewards account.

Points normally appear within approximately three business days of an eligible store purchase or shipment, but Foot Locker states that posting can take up to 30 days.

For an in-store purchase, members should provide their FLX Rewards ID, associated email address, or mobile telephone number at checkout. For an online purchase, the customer must be signed into the FLX account at checkout.

Foot Locker’s current FLX terms require members to report missing points or a balance error within 30 days of the store purchase or online shipment date. Keep the receipt or order number when submitting the request.

Foot Locker Gift Card Customer Service

Foot Locker offers physical and digital gift cards. Customers can check a balance through the official Foot Locker gift card balance tool using the card number and PIN.

Foot Locker’s current gift-card terms state that:

• Gift cards do not expire.
• Gift cards do not have service or dormancy fees.
• Up to five gift cards may be used in one transaction.
• Older cards without a PIN may be limited to in-store use.
• Gift cards cannot be used to purchase another gift card.
• Gift cards generally cannot be redeemed for cash unless required by law.
• Lost, stolen, or unauthorizedly used gift cards may not be replaced.

Call 1-800-991-6815 for a gift-card purchase, redemption, balance, or checkout problem.

Foot Locker Charges and Payment Problems

Foot Locker accepts several payment methods online, including major credit and debit cards, PayPal, Klarna, Afterpay, Apple Pay, and Google Pay. Available payment methods can change and may differ for telephone or store purchases.

A pending authorization can appear before an order ships and may temporarily reduce the available balance. Check whether a transaction is pending or fully posted before reporting it as a duplicate charge.

For an incorrect, duplicate, or unexplained transaction:

1. Compare the charge with recent online and store purchases.
2. Check whether another household member placed the order.
3. Review canceled, partially shipped, or separately shipped orders.
4. Contact Foot Locker with the transaction date and amount.
5. Contact the card issuer immediately if the transaction was unauthorized.

Do not send complete card numbers, bank statements, account passwords, or security codes through a public review.

Foot Locker Store Complaints

Complaints involving an employee, product availability, release procedure, pickup order, return decision, fitting-room concern, store condition, or in-person transaction should generally begin with the manager of the Foot Locker location involved.

Provide the manager with:

• Store location
• Date and approximate time
• Receipt or order information
• Product and amount involved
• Name or description of the representative, when necessary
• A concise explanation of what happened
• The resolution being requested

If the store manager cannot resolve the concern, call Foot Locker Customer Care at 1-800-991-6815. Ask the representative to document the complaint and provide a case or reference number when available.

How to Escalate a Foot Locker Complaint

1. Contact the store or support department connected to the transaction.
2. Ask for a manager or Customer Care specialist.
3. Provide the order, receipt, store, product, and payment information.
4. Explain previous attempts to resolve the problem.
5. State the requested resolution clearly.
6. Request a case number or written confirmation.
7. Save chat transcripts, emails, receipts, tracking records, and promised response dates.
8. Follow up through the same case rather than opening multiple unrelated requests.
9. Use written corporate correspondence for a significant unresolved matter after normal support routes have been attempted.

Foot Locker Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently has no published Foot Locker reviews. There is therefore not enough visible CSN review information to identify recurring praise or complaint patterns involving Foot Locker orders, products, stores, releases, returns, refunds, deliveries, FLX Rewards, gift cards, or Customer Care.

Customers can use the review form below to submit a firsthand experience involving:

• Online ordering
• Shipping and delivery
• Store pickup
• Product condition or availability
• Returns and exchanges
• Refund processing
• FLX Rewards
• Gift cards
• Store employees or managers
• Customer Care and complaint resolution

A useful review should identify the general location, approximate date, product or transaction involved, support route used, response received, and whether the problem was resolved. Leave out order numbers, gift card numbers, payment information, passwords, verification codes, addresses, and unnecessary personal information about employees.

Foot Locker Ownership and Corporate Information

DICK’S Sporting Goods completed its acquisition of Foot Locker in September 2025. Foot Locker continues to operate as a recognizable retail business and brand within the DICK’S Sporting Goods portfolio.

Foot Locker’s official Help Center currently publishes the following business and customer-contact address:

• Foot Locker Address: 330 W. 34th Street, New York, NY 10001
• Foot Locker Customer Care: 1-800-991-6815

Foot Locker previously announced plans to relocate its global headquarters to 570 Carillon Parkway in St. Petersburg, Florida. Those relocation plans were canceled following the DICK’S acquisition. The Carillon Parkway property should therefore not be presented as Foot Locker’s completed headquarters relocation.

DICK’S Sporting Goods lists its corporate address as:

• Parent Company: DICK’S Sporting Goods, Inc.
• Parent Corporate Address: 345 Court Street, Coraopolis, PA 15108

Customer order, store, return, refund, FLX, and gift-card complaints should still begin with Foot Locker Customer Care rather than DICK’S investor relations or corporate departments.

For additional headquarters information, see the verified Foot Locker Corporate Office Headquarters listing.

Related Footwear and Sporting-Goods Customer Service Guides

• DICK’S Sporting Goods Customer Service – Foot Locker’s parent company
• Nike Customer Service
• Adidas Customer Service
• Puma Customer Service

Frequently Asked Questions

What is the Foot Locker customer service number?

The Foot Locker customer service number is 1-800-991-6815.

What are Foot Locker customer-service hours?

Foot Locker currently provides live telephone support daily from 6:00 AM to 11:59 PM Central Time.

Does Foot Locker offer live chat?

Yes. Live-chat agents are currently available daily from 7:00 AM to 9:00 PM Central Time through Foot Locker’s official contact page.

Can I cancel a Foot Locker order?

Foot Locker states that orders cannot be changed or canceled after submission because processing begins immediately. An unwanted item generally must be returned or exchanged after delivery.

How do I track a Foot Locker order?

Use Foot Locker’s order-status page. Registered customers can also sign in and select My Orders.

What should I do if Foot Locker says my package was delivered?

Check the property, household members, building staff, and shipping address. Foot Locker currently advises waiting two calendar days after the delivery notification before contacting Customer Care.

How long do I have to report a missing or damaged package?

Foot Locker states that lost-package, damaged-package, and missing-item claims must be reported within 45 days of the carrier’s recorded delivery date.

What is Foot Locker’s return period?

Eligible merchandise generally must be returned or exchanged within 45 days. Products must be unworn, in new condition, and include the original tags and packaging.

Does Foot Locker charge for return shipping?

FLX members currently receive free eligible returns. Nonmembers using a ReadyReturns label for a refund generally have $6.99 deducted from the refund.

How long does a Foot Locker refund take?

Mail returns may take up to two weeks to process after delivery. Additional payment-processing time depends on the original payment method.

What is the FLX Rewards customer service number?

The dedicated FLX Rewards support number is 1-800-991-6883.

Do Foot Locker gift cards expire?

Foot Locker states that its gift cards do not expire and do not have service or dormancy fees.

Who owns Foot Locker?

DICK’S Sporting Goods acquired Foot Locker in September 2025.

Where is Foot Locker’s corporate office?

Foot Locker’s current Help Center continues to publish 330 W. 34th Street, New York, NY 10001 as its business and customer-contact address. The planned St. Petersburg headquarters relocation was canceled.

Is CustomerServiceNumbers.com affiliated with Foot Locker?

No. CustomerServiceNumbers.com is an independent customer-service information and review website and is not affiliated with Foot Locker or DICK’S Sporting Goods.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com reviews official company resources, verifies customer-service routes, distinguishes store support from corporate and third-party payment support, and provides a moderated review section for consumers to describe their own experiences.

Contact information, support hours, return policies, program benefits, store ownership, and payment options can change. Confirm important information through Foot Locker’s official website before relying on a particular policy.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com provides contact information, complaint guidance, and a rating and comment section where consumers can submit reviews based on their own experiences.

Note: This website listing is not associated with Foot Locker or DICK’S Sporting Goods. Foot Locker does not provide customer support through this website. Contact Foot Locker, the store involved, the payment provider, or the card issuer directly for assistance.