Reach Out To Frontier Communications Service -Reviews

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Before choosing Frontier Communications for your internet, TV, or phone service, it’s important to know how to contact their support team and what other customers have experienced. Frontier Communications is a major provider of broadband internet, digital TV, and phone services in the United States.

Contact Information for Frontier Communications

You can reach Frontier Communications customer service using the following details:

  • Phone Support: 1-800-921-8101
  • Email Support: Frontier Communications does not offer direct email support, but you can use their online help center to submit inquiries.
  • Live Chat: Available on the Frontier website for real-time support during business hours.
  • Customer Service Hours: Support is available 24/7 for internet, phone, and TV service inquiries.
  • Corporate Office Address: Frontier Communications, 401 Merritt 7, Norwalk, CT 06851, USA
  • Website: https://www.frontier.com/

Customer Reviews, Ratings and Common Issues with Frontier Communications

It’s helpful to review customer feedback before subscribing to Frontier Communications. Frontier competes with other major providers like Spectrum, AT&T, and Xfinity. Customers often appreciate Frontier’s no-contract plans and availability in rural areas. However, some complaints focus on slow internet speeds, service outages, and difficulties with customer support when resolving issues.
Comparing Frontier Communications with other providers like Spectrum, AT&T, and Xfinity can help you decide which service best suits your needs for internet, TV, or phone services.

More Contacts For Frontier Communications

To contact Frontier Communications, you can use the following information:

Disclaimer About Customer Service Information

At CustomerServiceNumbers.com, we offer a platform for you to rate and review your experience with Frontier Communications.
Note: This website is not officially affiliated with Frontier Communications. The information and reviews are provided as a service by CustomerServiceNumbers.com.

report a phone that is out

October 15, 2018

I am trying to report a phone that is out probably because a tree fell on it and have been on hold a long time The phone number is XXX I am a friend calling because that is her only way to communicate she also has a life alert button If you can help me call

Avatar for Sarah H
Sarah H

I ordered a phone for my mother on September 4 and have not received it

September 14, 2018

I need help please. I ordered a phone for my mother on September 4 and have not received it. We have been billed for it but still do not have it. Phone number

Avatar for Eugene B
Eugene B

My phone is dead and I can't call Frontier

August 10, 2018

I cannot call customer service because my phone #999-945-8751 is dead, No Line. I need your help to restore the Line On.

Avatar for Herminia W
Herminia W

I'm terminating Frontier

January 26, 2017

I have called and called almost every month to get our phone fixed. The company said it was fixed, for a couple days and then the noise is so bad you can’t hear what any one is saying. They were to fix it again this week, no fix again. I’m terminating Frontier.

Avatar for grany
grany

Do not use Frontier, they don't have it together

January 24, 2017

I have been trying to resolve a breach of service promised by the salesperson. Promised internet service would be adequate to stream DirecTV programming. It would not. It did not work the day it was installed, and the next day tech spent 3 hours trying to resolve the issue (all on companies end, not in my home). The neat thing was I got to listen to his communications on their speaker phone. The tech knew more about the problems than their troubleshooters. Once it came up, it would not download fast enough for streaming. Cancelled service on the second day. Spoke to customer service and stated my case, they agreed with me that I didn’t owe them anything. Received bill for installation. Sent letter along with bill back to them reiterating my case. Received second bill threatening collection. Spent a hour on the phone, mostly waiting, trying to resolve issue. Hopefully new agent processed new info to delete charges, but did indicate that supervisor approval was required. i.e. I still don’t know if issue is taken care of. Do not use Frontier, they don’t have it together.

Avatar for Denny
Denny
2.4
2.4 out of 5 stars (based on 889 reviews)
Excellent6%Very good3%Average52%Poor5%Terrible34%
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report a phone that is out

October 15, 2018

I am trying to report a phone that is out probably because a tree fell on it and have been on hold a long time The phone number is XXX I am a friend calling because that is her only way to communicate she also has a life alert button If you can help me call

Avatar for Sarah H
Sarah H

I ordered a phone for my mother on September 4 and have not received it

September 14, 2018

I need help please. I ordered a phone for my mother on September 4 and have not received it. We have been billed for it but still do not have it. Phone number

Avatar for Eugene B
Eugene B

My phone is dead and I can't call Frontier

August 10, 2018

I cannot call customer service because my phone #999-945-8751 is dead, No Line. I need your help to restore the Line On.

Avatar for Herminia W
Herminia W

I'm terminating Frontier

January 26, 2017

I have called and called almost every month to get our phone fixed. The company said it was fixed, for a couple days and then the noise is so bad you can’t hear what any one is saying. They were to fix it again this week, no fix again. I’m terminating Frontier.

Avatar for grany
grany

Do not use Frontier, they don't have it together

January 24, 2017

I have been trying to resolve a breach of service promised by the salesperson. Promised internet service would be adequate to stream DirecTV programming. It would not. It did not work the day it was installed, and the next day tech spent 3 hours trying to resolve the issue (all on companies end, not in my home). The neat thing was I got to listen to his communications on their speaker phone. The tech knew more about the problems than their troubleshooters. Once it came up, it would not download fast enough for streaming. Cancelled service on the second day. Spoke to customer service and stated my case, they agreed with me that I didn’t owe them anything. Received bill for installation. Sent letter along with bill back to them reiterating my case. Received second bill threatening collection. Spent a hour on the phone, mostly waiting, trying to resolve issue. Hopefully new agent processed new info to delete charges, but did indicate that supervisor approval was required. i.e. I still don’t know if issue is taken care of. Do not use Frontier, they don’t have it together.

Avatar for Denny
Denny
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