Frontier Communications


Frontier Communications is a television cable, phone and internet provider that serves mostly rural areas. Verizon has moved some customers in rural areas to Frontier Communications.

Former Verizon CUSTOMERS:
Are you a Former Verizon Customer in West Virginia?
Call 1-877-352-7011
Are you a Former Verizon Customer in another state?

Call 1-877-462-8188
Did you become a Frontier Customer before June 30, 2010?
Call 1-800-921-8101



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  • I am trying to report a phone that is out probably because a tree fell on it and have been on hold a long time
    The phone number is
    I am a friend calling because that is her only way to communicate
    she also has a life alert button
    If you can help me call

  • I need help please. I ordered a phone for my mother on September 4 and have not received it. We have been billed for it but still do not have it. Phone number

  • I cannot call the customer service because my phone #661-945-9751 is dead, No Line. I need your help to restore the Line On.

  • I have called and called almost every month to get our phone fixed. The company said it was fixed, for a couple days and then the noise is so bad you can’t hear what any one is saying. They were to fix it again this week, no fix again.

    I’m terminating Frontier.

  • Been trying to resolve a breach of service promised by salesperson. Promised internet service would be adequate to stream DirecTV programming. It would not. Did not work the day it was installed, the next day tech spent 3 hours trying to resolve issue (all on companies end, not in my home). The neat thing was I got to listen to his communications on their speaker phone. The tech knew more about the problems then their troubleshooters. Once it came up, it would not download fast enough for streaming. Cancelled service the second day. Spoke to customer service and stated my case, they agreed with me that I didn’t owe them anything. Received bill for installation. Sent letter along with bill back to them reiterating my case. Received second bill threatening collection. Spent a hour on the phone, mostly waiting, trying to resolve issue. Hopefully new agent processed new info to delete charges, but did indicate that supervisor approval was required. i.e. I still don’t know if issue is taken care of. Do not use Frontier, they don’t have it together.

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