Harley-Davidson Customer Service – Complaints And Reviews

I was going to order 2 Harleys for me in my wife not now thank you Harley for moving to a another country

I have a 05 sportster 1200 custom Lehman trike that has been to Battlefield Harley in Gettysburg since I bought it. All the extra they have installed. They replaced the starter/run switch and installed a new battery [ old one they installed 3 yrs ago] Since then I got only 30 min run time before it blows master fuse. it has been in shop twice and they said they found problem , [ bad fuse –60.00 plus hundred for tow.spent 2 wks because of 4th of July, found pinched wire replace fuse 80,00. ] I got it back and now I can’t 5 min. had it towed to back and now they don’t know when they can get to it because it is bike week Yes I know it is bike week. I will still be here after the visitors leave. and since you “fixed it” twice maybe you should give it attention now

On 8/27/14, I purchased a 2014 Limited from Valley Forge Harley, Trooper, PA This was my third bike I bought from them. The staff there is very helpful & courteous. In the past seven years, I have had nothing but good service. I highly recommend this dealership.

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I have been riding a Harley most of my life. but, have never been treated with as much disregard as I have at Fort Thunder in Moore OKLA.they have very little respect for the customer who pays their bills and keeps their doors open. the parts manager is always in a meeting, huh? They never give you a direct answer on when you might get the parts you paid for weeks ago. they have had my money for three weeks and have no plans to come through with my parts. I was told they would do my part overnight. only to drive thirty miles and be called a liar. we didn’t say that. yea right. Everything that ft Thunder tells you is a lie. they won’t get my part, they won’t return my money. and if asked they have no idea when my parts will be in. I was a loyal customer. now a craped-off consumer still hasn’t got what he paid for three weeks ago.ft thunder you have forever lost my business. and your parts manager is a liar. and I still want my parts.

“I bought a new 2014 lowrider. The day I bought it, I had trouble with a ringing sound and knocking in the engine. I took the bike back several times, and they kept it for a week but could not reproduce the noises. After having the bike for one month, I took it back, and they have had it for two weeks. Now there is a recall. This is a bunch of bull hockey. I have not been without a bike in twenty years. A motorcycle is my lifeline; it’s what I am and what I do. I told them I wanted another bike or my money back. Live to ride, ride to live. Mr. Mike, Louisville, Kentucky. Bluegrass Harley.”

Today is July 19, 2014, I just called for HOG Road side Assistance, the guy that answered the phone could not get anything right, when I asked him where he was he told me he was in Pittsburgh. I asked him how long would it be before I would get service or to get someone to me, being alone on the freeway and the Harley Motorcycle won’t start. He stated that he would have to call around to get a tow in Euclid Ohio and then I am only good for $100.00, 1 hour later someone one called and said that it would be 175,00, but they were glad I was a Hog Member. It is thunder storming, raining and everything else, the idiot on the phone asked me three times what was the exit that I was near. My thought to anyone stranded, make sure the person that you speak to from the Hog Membership you get there full, first and last name, and then tell them what your last name is ( make sure it is the same as there last name) tell them that you are close relative, and just maybe, just maybe they will send a tow for you and your motorcycle. Cutie Pie still stranded.

Harley Davidson Has Gone Bad Again, All They Want Is The Money, Freedom Harley In Canton, Ohio Is The Worst Dealership I Have Ever Dal With All Bad Folks From the Sale To Service Dept, Moron Will Bad The Warrant I Am To Have.

Have a 2008 Harley FLHX. only has about 5,000 miles on it. All four fairing supports are broken which caused a board in the radio to crack. Also told that I have to replace the two handlebar bolts since the original ones hit the radio causing a ground out. I understand Harley Davidson is aware of these particular problems but failed to address this problem through a recall or even some type of communication warning of the problem. Between getting the radio repaired, replacing all four fairing supports, and the two handlebar bolts I am out over $370.00. That is if I can do the labor myself.