Hewlett-Packard Customer Service – Reviews

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Hewlett-Packard (HP) Customer Service Reviews and Complaints

When considering purchasing Hewlett-Packard (HP) products, it’s helpful to review HP customer service reviews and complaints. Known for its wide range of technology products, including laptops, desktops, printers, and accessories, HP has received various feedback from customers regarding their support and service. Reviews often highlight the performance and reliability of the products, while some complaints focus on issues like technical support and customer service responsiveness. Comparing HP with competitors like ATT, Samsung, Dell, Lenovo, Cannon, and ASUS can provide a broader perspective on customer service experiences in the technology industry.

How to Contact Hewlett-Packard (HP)

To contact Hewlett-Packard (HP), you can use the following information:

At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about purchasing HP products for your technology needs.

Computer will not accept my password!

October 12, 2018

I have had my no pavilion for 4 weeks this morning my screen displayed urgent bios update required so I accepted. Non of my passwords work now and I have spent5.5hours trying to speak to some one on chat who did not answer my question but just disconnected me.Great service i don’t thinkers anyone know what I can do. I have changed passwords 6times now but when I try to login it will only allow 5 characters

Avatar for Mike
Mike

We had an InstantInk subscription

August 29, 2018

We had an InstantInk subscription about which only knew my husband had arranged for ink to be shipped when the Envy 6255 reported the level to be low. We had also picked up some cartridges locally and when I installed them it cancelled the subscription. Trying to restore the contract, HP’s representative “;Sumit” asked to access my computer to create the link. He quickly informed me that our internet connection was not secure and tried to sell me an HP security system. I told him I would get back to him and soon found the printer, which had been turned off, was back on! This happened several times until I unplugged the printer. When I went back online to try to see what Sumit had showed me, I got the same security alert he had probably created because the next day there was no such message. I reported the entire situation to the Federal Trade Commission and am about to report it to the Better Business Bureau. I concur with the above reports. HP customer service is worse than poor.

Avatar for LuEllen C
LuEllen C

wireless printer weeks ago and still haven't been able to print one thing

June 28, 2018

Bought a wireless printer weeks ago and still haven’t been able to print one thing. Support sucks, and you can’t understand those who answer the phone.

Avatar for ajsimmonssimith
ajsimmonssimith

Disappointing Experience with HP Laptop

May 17, 2018

purchased an HP convertible laptop in September 2018, but it crashed by January 2019. HP claimed it was due to water damage, though I never had water near it. My doctor also mentioned they’d had similar issues with HP products. I’ve since switched to Dell and Apple. I’m still paying for this laptop, and HP’s customer service was extremely unhelpful throughout this situation.

Avatar for Vivian
Vivian
2.4
2.4 out of 5 stars (based on 889 reviews)

Computer will not accept my password!

October 12, 2018

I have had my no pavilion for 4 weeks this morning my screen displayed urgent bios update required so I accepted. Non of my passwords work now and I have spent5.5hours trying to speak to some one on chat who did not answer my question but just disconnected me.Great service i don’t thinkers anyone know what I can do. I have changed passwords 6times now but when I try to login it will only allow 5 characters

Avatar for Mike
Mike

We had an InstantInk subscription

August 29, 2018

We had an InstantInk subscription about which only knew my husband had arranged for ink to be shipped when the Envy 6255 reported the level to be low. We had also picked up some cartridges locally and when I installed them it cancelled the subscription. Trying to restore the contract, HP’s representative “;Sumit” asked to access my computer to create the link. He quickly informed me that our internet connection was not secure and tried to sell me an HP security system. I told him I would get back to him and soon found the printer, which had been turned off, was back on! This happened several times until I unplugged the printer. When I went back online to try to see what Sumit had showed me, I got the same security alert he had probably created because the next day there was no such message. I reported the entire situation to the Federal Trade Commission and am about to report it to the Better Business Bureau. I concur with the above reports. HP customer service is worse than poor.

Avatar for LuEllen C
LuEllen C

wireless printer weeks ago and still haven't been able to print one thing

June 28, 2018

Bought a wireless printer weeks ago and still haven’t been able to print one thing. Support sucks, and you can’t understand those who answer the phone.

Avatar for ajsimmonssimith
ajsimmonssimith

Disappointing Experience with HP Laptop

May 17, 2018

purchased an HP convertible laptop in September 2018, but it crashed by January 2019. HP claimed it was due to water damage, though I never had water near it. My doctor also mentioned they’d had similar issues with HP products. I’ve since switched to Dell and Apple. I’m still paying for this laptop, and HP’s customer service was extremely unhelpful throughout this situation.

Avatar for Vivian
Vivian
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