Hewlett-Packard Customer Service – Reviews

I have had my no pavilion for 4 weeks this morning my screen displayed urgent bios update required so I accepted. Non of my passwords work now and I have spent5.5hours trying to speak to some one on chat who did not answer my question but just disconnected me.Great service i don’t thinkers anyone know what I can do. I have changed passwords 6times now but when I try to login it will only allow 5 characters

We had an InstantInk subscription about which only knew my husband had arranged for ink to be shipped when the Envy 6255 reported the level to be low. We had also picked up some cartridges locally and when I installed them it cancelled the subscription. Trying to restore the contract, HP’s representative “;Sumit” asked to access my computer to create the link. He quickly informed me that our internet connection was not secure and tried to sell me an HP security system. I told him I would get back to him and soon found the printer, which had been turned off, was back on! This happened several times until I unplugged the printer. When I went back online to try to see what Sumit had showed me, I got the same security alert he had probably created because the next day there was no such message. I reported the entire situation to the Federal Trade Commission and am about to report it to the Better Business Bureau. I concur with the above reports. HP customer service is worse than poor.

Bought a wireless printer weeks ago and still haven’t been able to print one thing. Support sucks, and you can’t understand those who answer the phone.

purchased an HP convertible laptop in September 2018, but it crashed by January 2019. HP claimed it was due to water damage, though I never had water near it. My doctor also mentioned they’d had similar issues with HP products. I’ve since switched to Dell and Apple. I’m still paying for this laptop, and HP’s customer service was extremely unhelpful throughout this situation.