Hilti Customer Service, Tool Repair, Warranty and Orders

Contact Hilti customer service when you need help with an order, delivery, invoice, online account, tool repair, warranty claim, or Fleet Management agreement. Choosing the correct service route and having your account, order, or tool information ready can help Hilti locate the request more quickly.

Information to Have Ready

Before contacting Hilti, gather the information related to your request:

• Your Hilti customer or online-account information
• The order, invoice, repair, or tracking number
• The tool model and serial number
• The purchase date and proof of purchase for warranty questions
• Your Fleet Management agreement or asset information
• Photographs of visible damage, packaging, or an incorrect shipment when relevant

Orders, Deliveries, and Online Accounts

Hilti customer service can assist with product questions, orders, delivery planning, invoices, account access, and connections to technical specialists or account managers. Registered customers can also use Hilti Online to place orders, see personalized pricing when available, track shipments, view service history, download invoices, and request repairs.

For a missing, damaged, incorrect, or incomplete shipment, retain the packaging and contact Hilti promptly. Hilti’s sales terms place time limits on certain shipping-discrepancy claims.

Hilti Tool Repairs

Repair requests may be opened through a Hilti online account, an authorized Hilti location, ON!Track, or customer service. Depending on the tool and location, Hilti may arrange commercial pickup or provide appropriate drop-off or shipping instructions.

Hilti may apply a repair-cost limit or ask the customer to approve a quote when the estimated repair exceeds the applicable limit. Confirm the price, warranty status, and shipping method before authorizing non-warranty work.

Understanding Hilti’s 20-2-1 Warranty

Hilti promotes a 20-2-1 warranty program for eligible Hilti tool bodies, subject to the product’s specific warranty terms:

• 20 years: Coverage for qualifying defects in materials or workmanship.
• 2 years: No-cost coverage for qualifying wear-and-tear repairs, including covered parts, labor, and transportation.
• 1 day: Hilti states that a covered tool will be repaired on the same day it reaches the Tool Service Center or the repair is free.

The one-day provision is a repair-center turnaround commitment. It does not mean the tool will be picked up, repaired, and delivered back to the customer within one day.

Coverage can differ for batteries, chargers, accessories, consumables, individual tool models, and tools purchased under separate agreements. Check the warranty attached to the specific product and provide proof of purchase when requested.

Hilti Fleet Management Support

Fleet Management customers can use their Hilti account to manage tools, request repairs, report lost or stolen equipment, arrange eligible exchanges, and update payment information. Loaner-tool availability and coverage depend on the agreement and the type of equipment involved.

Contact Hilti before disposing of, returning, or shipping Fleet equipment. Charges may apply when Fleet tools that should be returned are not collected or received according to the agreement.

Invoices and Payment Questions

Hilti Online allows registered customers to view order history and request invoice copies. Use Hilti’s invoice instructions if you need help locating or downloading a document.

For an unidentified charge, payment allocation problem, tax question, or account balance dispute, have the invoice number, customer number, payment date, and transaction details ready when contacting Hilti.

Hilti Returns

Hilti’s standard return terms generally require eligible products to be unused, saleable, and in their original undamaged packaging. Returns are subject to inspection and acceptance. Restocking charges and time limits may apply, and special-order products, discontinued items, dated materials, or products marked as nonreturnable may be excluded.

Contact Hilti and obtain the correct instructions before shipping a return. Product-specific terms can override the general policy.

Purchases From a Distributor or Retailer

If you purchased a Hilti product through another seller, contact that seller first for order cancellations, refunds, exchanges, delivery disputes, or payment questions. Hilti may still handle an eligible manufacturer warranty or repair, but the original seller normally controls its own transaction and return policy.

Security and Privacy Reminder

Do not post passwords, payment-card numbers, bank information, account credentials, serial numbers, invoices, or other sensitive information in a public review. Send documentation only through a Hilti-approved contact or account channel.

Hilti Customer Reviews and Complaints

At the time this page was updated, CustomerServiceNumbers.com displayed no published Hilti reader reviews. Therefore, this guide does not claim that customers commonly report any particular praise or complaint pattern.

If you have contacted Hilti, a useful review can include the type of service requested, the contact method, approximate response time, whether the issue was resolved, and any follow-up that was required. Do not include private account or payment information.

Share Your Experience

Use the review form below to share your experience with Hilti customer service, tool repair, warranty support, orders, or Fleet Management. Keep the review factual and avoid publishing personal, financial, or confidential business information.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com independently checks company contact details and official support resources to help readers reach the appropriate department. We link to direct company resources when available and distinguish verified information from reader-submitted experiences.

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Frequently Asked Questions

What is the Hilti customer-service phone number?

The main U.S. Hilti customer-service number is 1-800-879-8000. Spanish-language assistance is available at 1-800-879-5000.

Can I request a Hilti repair online?

Yes. Registered customers can request and track eligible repairs through Hilti Online. Repairs may also be initiated through customer service, ON!Track, or an authorized Hilti location.

Does Hilti’s one-day repair promise include shipping?

No. The one-day provision refers to the time spent repairing an eligible tool after it arrives at Hilti’s Tool Service Center. Pickup and return-transit time are separate.

Does every Hilti product receive the full 20-2-1 warranty?

No. Eligibility and exclusions depend on the product and its warranty terms. Batteries, chargers, accessories, consumables, and other components may have different coverage.

Where can I find a Hilti invoice?

Sign in to Hilti Online and review your order or invoice history. Customer service can assist if an invoice is missing or cannot be accessed.

Can I return a used Hilti product?

Hilti’s standard terms generally require returnable products to be unused and in saleable condition. Product-specific exclusions, inspection requirements, restocking charges, and deadlines may apply. Contact Hilti before sending a product back.

CustomerServiceNumbers.com is an independent customer-service resource and is not affiliated with, endorsed by, or authorized by Hilti Corporation, Hilti, Inc., or Hilti North America. Company names, trademarks, and logos belong to their respective owners. Contact information, operating hours, warranty coverage, and service policies may change. Confirm important details directly with Hilti before ordering, shipping, repairing, or returning equipment.

Last Updated: August 13, 2026