Home Depot Customer Service: Orders, Returns and Delivery

The Home Depot customer service assists shoppers with online orders, in-store purchases, delivery delays, damaged merchandise, missing packages, returns, refunds, appliances, installation services, protection plans, credit cards, gift cards, Pro Xtra accounts, tool rentals and store complaints.

Home Depot uses different support channels for online orders, store purchases, appliances, credit accounts and professional customers. Contacting the department responsible for the transaction can help avoid unnecessary transfers.

Home Depot Customer Service Help by Issue

• In-store purchase or general question: Call 1-800-HOME-DEPOT or contact the store where the purchase was made.
• Online order: Call HomeDepot.com customer support, use online chat or text SUPPORT to 38698.
• Track an order: Sign in or use Home Depot’s guest order-tracking page.
• Cancel an order: Open the order immediately and select the cancellation option if it remains available.
• Missing or damaged shipment: Photograph the package, product and shipping label before reporting the problem.
• Major-appliance delivery: Call the Appliance Support Hotline immediately and within the applicable 48-hour period for damage or defects.
• Return or refund: Review the product’s return period and use the original payment method and receipt when possible.
• Store complaint: Ask for the store manager or contact Home Depot’s Customer Care Store Specialist department.
• Installation problem: Locate the Home Services agreement and project number before contacting support.
• Protection Plan claim: Start the claim through Home Depot’s official Protection Plan portal.
• Credit-card question: Contact the department assigned to the Consumer, Pro Xtra or Commercial account.
• Pro Xtra problem: Call the dedicated Pro Xtra Customer Care Center.
• Gift-card problem: Call Home Depot immediately if a registered or identifiable gift card was lost or stolen.
• Tool or truck rental: Contact the rental location shown on the agreement.

How to Contact The Home Depot

• Home Depot general customer service and in-store purchases: 1-800-466-3337, also written as 1-800-HOME-DEPOT
• HomeDepot.com online-order support: 1-800-430-3376
• Online-order telephone hours: Daily from 6 a.m. to 2 a.m. Eastern Time
• Text customer support: Text SUPPORT to 38698
• Text-support availability: 24 hours a day, seven days a week
• Appliance Delivery and Customer Solutions: 1-800-455-3869
• Customer Care Store Specialist: 1-800-553-3199
• Home Depot Consumer Credit Card: 1-800-677-0232
• Pro Xtra Credit Card: 1-800-685-6691
• Commercial Account: 1-800-395-7363
• Pro Xtra Customer Care: 1-866-333-3551
• Government customers: 1-866-589-0690
• Home Depot Customer Service Center: Home Depot customer support
• Track an order: Home Depot order tracking
• Returns and refunds: Home Depot return policy
• Appliance delivery and installation: Home Depot appliance support
• Protection Plan claims: Home Depot Protection Plans
• Home installation services: Home Depot Home Services
• Store locator: Find a Home Depot store
• Official website: HomeDepot.com

Home Depot corporate headquarters:
The Home Depot, Inc.
2455 Paces Ferry Road NW
Atlanta, GA 30339-4024

• Home Depot Store Support Center: 1-770-433-8211
• Toll-free corporate and Customer Care routing: 1-800-654-0688

The corporate and Store Support Center numbers are not the best starting points for ordinary orders, appliance deliveries, returns or credit-card accounts. Begin with the department responsible for the purchase and escalate only after normal customer service has had an opportunity to resolve the issue.

Home Depot Online Order Customer Service

Call 1-800-430-3376 for help with an order placed through HomeDepot.com.

Online support may assist with:

• Order confirmation
• Order tracking
• Cancellation requests
• Shipping delays
• Missing packages
• Damaged merchandise
• Incorrect products
• Buy Online, Pick Up in Store orders
• Curbside pickup
• Ship-to-store orders
• Online returns and refunds

Have available:

• The order number
• The purchasing email address
• The delivery or pickup location
• The product name and model
• The expected delivery date
• Carrier tracking information
• Photographs when damage or an incorrect product is involved

How to Track a Home Depot Order

Customers can track an order by:

• Signing in and opening Purchase History
• Using the guest order-tracking page
• Opening the shipping confirmation email
• Calling online-order support
• Texting SUPPORT to 38698

An order may be divided among several shipments. Compare the number of packages listed in the order details with the number actually delivered before reporting missing merchandise.

Home Depot Tracking Has Not Updated

Contact Home Depot when:

• The expected delivery date has passed.
• The carrier has not scanned the package for several days.
• The carrier says it never received the shipment.
• The package appears to have been returned to the sender.
• A scheduled delivery appointment was missed.

Save screenshots of the tracking history and any carrier communications.

How to Cancel a Home Depot Order

Request cancellation immediately because an order cannot always be stopped after processing begins.

To review cancellation options:

1. Sign in to the Home Depot account.
2. Open Purchase History.
3. Select the order.
4. Select Cancel Items when available.
5. Choose the products to cancel.
6. Submit the request.
7. Save the confirmation.

If the cancellation option is unavailable, call 1-800-430-3376.

A cancellation request is not guaranteed after the item has entered shipping or delivery processing.

Order Arrived After Cancellation

If Home Depot confirmed the cancellation but the product was still delivered:

• Do not install, assemble or use it.
• Save the cancellation confirmation.
• Photograph the package and shipping label.
• Contact Home Depot through the order.
• Request a prepaid return or pickup.
• Confirm that no return-shipping charge will be deducted.

Home Depot Pickup and Curbside Problems

Buy Online, Pick Up in Store and curbside orders may involve:

• An item being unavailable after purchase
• A pickup-ready notice arriving too early
• An order being canceled by the store
• Long curbside wait times
• The wrong merchandise being brought out
• An incomplete order
• A pickup person not being authorized

Before traveling to the store:

• Wait for the pickup-ready notification.
• Confirm the store location.
• Review the number and size of the products.
• Bring the required identification.
• Confirm that another pickup person is listed when applicable.

Inspect the order before leaving the store and report missing or damaged items immediately.

Home Depot Package Marked Delivered but Missing

Before reporting a missing package:

1. Check the front door, side entrance, garage, porch and other protected locations.
2. Review the carrier’s delivery photograph.
3. Confirm the shipping address.
4. Ask household members, neighbors, office staff or building management.
5. Check whether the order contains several separate shipments.
6. Review tracking for a premature delivery scan.

If the package remains missing, call online support and provide the order number, carrier, delivery date and tracking number.

For expensive merchandise, retain security-camera footage and request a delivery investigation.

Damaged or Incorrect Home Depot Merchandise

Photograph:

• The complete product
• The damaged area
• The shipping box or pallet
• The shipping label
• The model and serial-number labels
• Missing parts or hardware

Do not discard packaging or damaged pieces until Home Depot confirms the resolution.

Possible resolutions can include:

• A replacement product
• Replacement parts
• A refund
• A partial credit if the customer agrees to keep the item
• A return pickup
• Manufacturer warranty assistance

Do Not Install a Clearly Damaged Product

Installation or use may complicate a return.

Stop and contact Home Depot when:

• The item is the wrong model or size.
• A major component is cracked or bent.
• Parts are missing.
• The product cannot be used safely.
• The serial or model number does not match the order.

Home Depot Appliance Delivery Customer Service

Call 1-800-455-3869 for major-appliance delivery, installation, rescheduling, damage or defect concerns.

This department assists with products such as:

• Refrigerators
• Freezers
• Washers
• Dryers
• Ranges
• Dishwashers
• Built-in and over-the-range microwaves

Inspect a Major Appliance at Delivery

Before accepting the delivery:

• Confirm the model number.
• Inspect every visible surface.
• Check doors, drawers and controls.
• Look for dents, scratches and broken glass.
• Confirm that required accessories are included.
• Photograph damage and packaging.
• Record damage on the delivery paperwork.

Refuse a visibly damaged or incorrect appliance when appropriate.

Home Depot’s 48-Hour Major-Appliance Rule

Damage, defects and return requests involving eligible major appliances must be reported to Customer Solutions at 1-800-455-3869 within 48 hours of delivery, excluding weekends under Home Depot’s published policy.

The 48-hour requirement can apply even when the appliance is:

• Unopened
• Unused
• Still factory sealed

Inspect and test the appliance promptly. Do not wait for a future installation appointment to report visible damage or an incorrect model.

Missed Appliance Delivery

Call the Appliance Support Hotline to reschedule.

Have ready:

• The appliance order number
• The scheduled date and window
• The delivery address
• Telephone records or messages from the delivery company
• Any installation or haul-away services purchased

Ask whether installation, haul-away or delivery fees will be adjusted when the delivery company caused the missed appointment.

Appliance Installation Problem

Separate the possible causes:

• Product defect: Contact appliance support or the manufacturer.
• Delivery damage: Report it within the 48-hour period.
• Installation workmanship: Contact Home Depot about the installer and project.
• Home not ready: Correct electrical, plumbing, gas, venting, cabinet or access conditions before rescheduling.

Photograph the area before and after installation and retain all paperwork.

Home Depot Return Policy

Most eligible merchandise can generally be returned within 90 days with proof of purchase.

The product should be:

• In returnable condition
• Accompanied by proof of purchase when possible
• Returned with accessories and parts
• Within the applicable product-specific period

Home Depot may decline a return involving customer damage, fraud, abuse or a product excluded by the policy.

Products With Shorter Return Periods

Different periods apply to certain categories.

Examples include:

• 48 hours: Major appliances
• 7 days: Certain generators, air conditioners, dehumidifiers and gas pressure washers
• 30 days: Furniture, tractors, consumer electronics, paint sprayers and certain gas-powered equipment

Product condition and packaging requirements also apply.

Check the current return policy before relying on a general 90-day period.

365-Day Returns With Eligible Home Depot Credit Accounts

Certain purchases made with an eligible Home Depot Consumer Credit Card, Pro Xtra Credit Card or Commercial Account may qualify for a 365-day return period.

The longer period does not override:

• The 48-hour appliance policy
• Shorter seven- or 30-day categories
• Non-returnable merchandise
• Other product-specific exceptions

How to Return an Online Purchase

Depending on the item, customers may:

• Return it to a Home Depot store.
• Print a return shipping label.
• Schedule pickup for a large or heavy item.
• Call online customer service for assistance.

Call 1-800-430-3376 when an item is too large or heavy to return to a store or ship normally.

Home Depot Refund Problems

Refund timing can depend on:

• The original payment method
• Whether the item was returned in a store or by carrier
• Whether the warehouse has processed the return
• Whether the refund is going to a card, cash, store credit or check
• The bank or card issuer’s processing time

Keep:

• The return receipt
• Carrier tracking
• Pickup confirmation
• The refund amount
• The expected processing date
• Any customer-service case number

Refund Was Sent by Check

A check refund may be used in certain circumstances.

Confirm:

• The name printed on the check
• The mailing address
• The date the refund was approved
• The estimated mailing time
• Whether the check can be traced or reissued

One recent COH review praises a store employee who continued working on an incorrectly addressed refund check until the matter was corrected.

Refund Is Less Than Expected

Ask Home Depot to explain:

• Return-shipping deductions
• Original delivery or installation charges
• Restocking or special-order terms
• Promotional discounts
• Gift-card or store-credit portions
• Partial returns from a larger order

Request an itemized explanation when the amount is unclear.

How to Complain About a Home Depot Store

Start with the store’s customer-service desk or manager.

Bring:

• The receipt or order number
• The product information
• The date and time
• The employee or department involved
• Photographs or documents
• The specific resolution requested

If the store does not resolve the issue, call the Customer Care Store Specialist department at:

1-800-553-3199

Home Depot publishes this number for complaints, positive comments and merchandise concerns involving its stores.

Store Manager Complaint

Ask that the complaint include:

• The store number and address
• The manager’s name
• The department involved
• The transaction date
• Previous promises or case numbers
• The requested correction

Save written messages and the names of everyone contacted.

Home Depot Employee Compliment

Positive feedback can also be submitted through the store or Customer Care department.

Include:

• The employee’s name
• The store number and city
• The date
• A clear description of what the employee did

Specific feedback is more useful than a general compliment.

Home Depot Installation and Home Services Complaints

Home Depot offers installation and project services for products such as:

• Flooring
• Windows
• Doors
• Roofing
• Fencing
• Cabinets and countertops
• Heating and air-conditioning equipment
• Water heaters and plumbing products
• Electrical fixtures
• Garage doors

The agreement may involve Home Depot and an independent installation contractor.

Before Contacting Home Services

Gather:

• The project or service agreement number
• The store and sales department
• The contractor’s name
• The measurement and installation dates
• Payment records
• Change orders
• Photographs
• Permit or inspection records
• The outstanding work or damage

Installation Delays

Ask:

• Whether materials have been ordered
• Whether the installer has accepted the project
• Whether permits are required
• Whether another measurement is needed
• The revised installation date
• Whether cancellation or refund options apply

Do not rely only on verbal promises. Request an updated written schedule.

Installation Damage or Poor Workmanship

Photograph the area before additional work is performed.

Document:

• The exact damage or defect
• When it was discovered
• Who performed the work
• Whether the work passed inspection
• Whether the installer attempted a repair
• Any related property damage

Request a written repair plan and completion date.

Home Depot Protection Plan Claims

The Home Depot Protection Plan is separate from Home Depot’s ordinary return policy and the manufacturer’s warranty.

Use the official Protection Plan page to:

• File a claim
• Check claim status
• Obtain technical support
• Review coverage
• Find plan documents

Have available:

• The purchase receipt
• The product model and serial number
• The plan information
• The purchase date
• A description of the failure
• Photographs or error codes

Manufacturer Warranty Versus Protection Plan

The manufacturer may be responsible during the original warranty period.

Ask:

• Whether the manufacturer’s warranty is still active
• Whether the plan provides additional coverage from the purchase date
• Which company is handling the repair
• Whether replacement, reimbursement or repair applies

Keep every claim and service number.

Home Depot Credit-Card Customer Service

Home Depot credit accounts are serviced separately from ordinary merchandise orders.

• Consumer Credit Card: 1-800-677-0232
• Pro Xtra Credit Card: 1-800-685-6691
• Commercial Account: 1-800-395-7363

Credit-account support may assist with:

• Payments
• Statements
• Interest and promotional financing
• Late fees
• Lost or stolen cards
• Unauthorized transactions
• Account access
• Credit reporting

Home Depot merchandise customer service generally cannot make every adjustment to a bank-issued credit account.

Promotional Financing Complaints

Before accepting a promotional offer, review:

• The promotional expiration date
• Whether interest is deferred
• The minimum monthly payment
• The balance required to avoid interest
• Which purchases qualify

Retain the receipt and promotional disclosure until the balance is paid.

Home Depot Pro Xtra Customer Service

Call 1-866-333-3551 for Pro Xtra membership assistance.

Pro Xtra support may help with:

• Account access
• Missing purchases
• Rewards and Perks
• Paint rewards
• Receipt tracking
• Authorized purchasers
• Account deletion
• Business information

Purchases generally must be connected to the Pro Xtra account to count toward eligible rewards.

Save receipts until the transaction appears correctly.

Home Depot Gift-Card Problems

Call 1-800-466-3337 immediately when an identifiable Home Depot gift card was lost or stolen.

Have available:

• The purchase receipt
• The gift-card number when recorded
• The purchase location and date
• The original amount
• Any remaining balance

Replacement may depend on whether Home Depot can identify and verify the card.

Home Depot Gift-Card Scams

Never provide a gift-card number or PIN to someone claiming that the cards are needed to pay:

• Taxes
• Utility bills
• Police or court fees
• Computer support
• A family emergency
• A prize or sweepstakes fee

Legitimate government agencies and businesses do not demand payment using Home Depot gift cards.

Home Depot Tool and Truck Rental Complaints

Contact the rental location printed on the agreement for:

• Equipment breakdowns
• Extensions
• Late returns
• Deposit questions
• Fuel charges
• Damage assessments
• Truck or trailer problems

Before leaving the rental center:

• Photograph existing damage.
• Review the fuel level.
• Confirm the return deadline.
• Test the equipment.
• Review optional protection coverage.
• Keep the agreement and receipt.

Call the rental center immediately if equipment becomes unsafe or unusable.

Home Depot Customer Reviews and Complaints

CustomerServiceNumbers.com currently shows Home Depot with a rating of 3.7 out of 5 stars based on three reviews.

The reviews were submitted between 2014 and 2018, so the rating is a small and dated sample rather than a current measurement of overall Home Depot customer satisfaction.

The CSN reviews describe:

• Positive appliance and store experience: One longtime shopper praised appliance pricing, helpful employees and the absence of product problems.
• Kitchen-design delays: A customer reported repeated missed deadlines and limited follow-up on a kitchen and countertop design.
• Employment question: One former temporary employee requested help obtaining clearance to return to work.

More recent reviews on the related CorporateOfficeHeadquarters.com page describe:

• A damaged-item refund that remained unresolved after repeated calls
• A poor appliance-delivery experience and lack of follow-up
• Packages and a live plant being left in inappropriate locations
• A request for additional veteran parking spaces
• A positive experience with an employee who resolved a refund-check address problem

These are individual customer reports and do not establish that every Home Depot customer will experience the same outcome.

What to Include in Your Home Depot Review

A useful review should explain:

• Whether the purchase was online or in a store
• The store city and state when relevant
• The product or service involved
• Whether the problem concerned an order, delivery, return, appliance, installation or credit account
• The date the issue began
• Which department was contacted
• Whether a case number was provided
• What resolution was promised
• Whether the issue was ultimately resolved

Do not include complete order numbers, payment-card details, gift-card numbers, private addresses, passwords or contractor access information.

How to Escalate a Home Depot Complaint

1. Start with the correct department. Store purchases, online orders, appliances, installations and credit accounts use different support channels.
2. Gather evidence. Save receipts, photographs, tracking records, delivery paperwork, project agreements and chat transcripts.
3. Request a case number. Record the representative’s name, date and promised action.
4. Ask for the store manager. Use this step for store purchases and employee concerns.
5. Contact the Customer Care Store Specialist department. Call 1-800-553-3199 for unresolved store complaints.
6. Ask for a supervisor. Explain which earlier promises or deadlines were missed.
7. Follow up through the same case. Avoid opening several conflicting requests.
8. Use corporate routing only when necessary. The Store Support Center can route unresolved corporate concerns but does not replace normal order or claims procedures.

Information to Include in a Home Depot Complaint

Include:

• A partially masked order or transaction number
• The store number and address when relevant
• The product or project involved
• A concise timeline
• Names of employees or contractors contacted
• Previous case numbers
• Photographs and supporting records
• The exact resolution requested

Home Depot corporate address:
The Home Depot, Inc.
2455 Paces Ferry Road NW
Atlanta, GA 30339-4024

Sending correspondence to corporate headquarters does not replace a required appliance report, product return, protection-plan claim or credit-card dispute.

Home Depot Customer Service Frequently Asked Questions

What is Home Depot’s customer-service number?

Call 1-800-466-3337, also written as 1-800-HOME-DEPOT, for general customer service and in-store purchase assistance.

What is the Home Depot online-order number?

Call 1-800-430-3376 for HomeDepot.com orders.

What hours is Home Depot online customer service open?

Online-order telephone support is generally available daily from 6 a.m. to 2 a.m. Eastern Time.

Does Home Depot offer 24-hour support?

Customers can text SUPPORT to 38698 at any time. Live telephone and departmental hours vary.

How do I track a Home Depot order?

Sign in and open Purchase History or use Home Depot’s guest order-tracking page.

How do I cancel a Home Depot order?

Open the order and select Cancel Items when available. Call online support immediately if the option no longer appears.

What is Home Depot’s appliance-support number?

Call 1-800-455-3869 for appliance delivery, damage, defects and rescheduling.

How long do I have to report a damaged major appliance?

Home Depot’s published policy requires eligible major-appliance damage, defects and returns to be reported within 48 hours of delivery, excluding weekends.

How long is Home Depot’s return period?

Most eligible merchandise can generally be returned within 90 days. Major appliances and several other product categories have shorter periods.

Can I return an online purchase to a Home Depot store?

Many eligible online purchases can be returned to a store. Large, heavy and restricted products may require a shipping label or scheduled pickup.

How do I complain about a Home Depot store?

Ask for the store manager or call the Customer Care Store Specialist department at 1-800-553-3199.

What is the Home Depot Consumer Credit Card number?

Call 1-800-677-0232.

What is the Pro Xtra customer-service number?

Call 1-866-333-3551.

How do I file a Home Depot Protection Plan claim?

Use the official Home Depot Protection Plan page and select the claim or support option.

What is Home Depot’s corporate phone number?

The Store Support Center can be reached at 1-770-433-8211. Home Depot also publishes 1-800-654-0688 for toll-free corporate and Customer Care routing.

Where is Home Depot headquartered?

The Home Depot is headquartered at 2455 Paces Ferry Road NW, Atlanta, GA 30339-4024.

How Home Depot Compares With Other Home-Improvement Retailers

• Lowe’s customer service: Offers home-improvement merchandise, appliances, installation services, rentals and professional products.
• Menards customer service: Provides building materials, hardware, home products and rebate programs in many Midwestern markets.
• Ace Hardware customer service: Operates through independently owned local hardware stores.

When comparing retailers, consider local inventory, delivery options, return periods, appliance policies, installation responsibility, contractor access, credit promotions and the availability of store management.

Related Home Depot and Consumer Help Pages

• Home Depot corporate office, headquarters and complaints
• Lowe’s customer service
• Menards customer service
• Ace Hardware customer service
• Identify an unfamiliar Home Depot or retail charge
• Check a suspicious Home Depot email, text, delivery message or gift-card request
• Find official chat and online customer-support options
• Read and share home-improvement retailer reviews

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share their experiences since 2004.

We are an independent consumer-help website and are not owned or operated by The Home Depot, Inc., Citibank, Home Depot installation contractors, delivery companies or Protection Plan administrators.

Our goal is to provide more than a telephone number by helping customers identify the correct department, understand return and appliance deadlines, document complaints and report whether a company resolved the issue.

Share Your Home Depot Customer Service Experience

Have you contacted Home Depot about an online order, store purchase, missing package, damaged product, appliance delivery, return, refund, installation, Protection Plan, credit card, Pro Xtra account, gift card or tool rental?

Leave a review below and explain what happened, which store or department you contacted, whether a case number was provided, what resolution was promised, how long the process took and whether Home Depot ultimately resolved the complaint.

Do not include complete order or payment numbers, gift-card numbers, passwords, verification codes, private addresses, contractor access codes or other sensitive information.

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with The Home Depot, Inc., Citibank, Home Depot installation contractors, delivery companies or Protection Plan administrators. Home Depot does not provide customer service through this website.

Contact information and support links are provided to help consumers reach the responsible organization directly. Reviews and complaints reflect the experiences and opinions of individual contributors.