HONOR customers may need help with a smartphone, tablet, MagicBook laptop, smartwatch, earbuds, MagicOS software, dual-SIM setup, mobile-data problem, warranty claim, damaged screen, battery issue, repair, or replacement part. HONOR provides support worldwide, but telephone numbers, email addresses, operating hours, warranty terms, and repair options vary by country or region.
How to Contact HONOR Customer Service
- HONOR Global Support: HONOR Customer Support
- HONOR Worldwide Contact Locator: Find HONOR Support by Country or Region
- Warranty Information: HONOR Warranty Policies
- Repair and Service: Use the official support page to find an authorized HONOR service center or submit an eligible repair request.
- Product Support: HONOR provides online support for phones, laptops, tablets, wearables, audio devices, and accessories.
- Corporate Company: Honor Device Co., Ltd.
- Registered Office: Unit 3401, Block A, Building 6, Shum Yip Sky Park, No. 8089 Hongli West Road, Xiangmihu Street, Futian District, Shenzhen, Guangdong, China
- Official Website: HONOR.com
HONOR customer-service contacts are region-specific. The company’s global support system instructs customers to select a continent and country or region to obtain available phone numbers, working hours, email addresses, and other local support information.
Best HONOR Support Route by Issue
- Phone will not turn on or keeps freezing: Search the HONOR support library for the exact model and symptoms.
- Dual-SIM problem: Check the model’s SIM specifications and mobile-network settings before contacting support.
- Mobile data keeps disconnecting: Check the selected data SIM, APN, network mode, software updates, and carrier service.
- MagicOS problem: Check for a current system update and review HONOR’s software troubleshooting resources.
- Cracked screen or hardware damage: Use an authorized HONOR service center for a repair assessment.
- Warranty question: Use HONOR’s warranty-query and country-specific warranty resources.
- Out-of-warranty repair: Check available spare-parts pricing and request a quote from an authorized service center.
- Battery problem: Review battery troubleshooting before arranging a hardware inspection.
- Lost data: Check available backup options before resetting or sending the device for repair.
- Carrier or SIM-service problem: Contact the mobile carrier when the issue involves activation, cellular service, APN provisioning, or the SIM account itself.
HONOR Dual-SIM Problems
HONOR sells many smartphones with dual-SIM capabilities, but the exact way two SIM cards operate depends on the phone model, software version, carrier, and market where the device was sold.
If one SIM works while another does not, check:
- Whether both SIM cards appear under the phone’s Mobile Network settings
- Whether both SIM slots support the type of SIM and network being used
- Which SIM is selected as the default for mobile data
- Which SIM is selected for calls and text messages
- Whether the affected SIM works in another compatible phone
- Whether the SIM account is active with the carrier
- Whether the phone supports the carrier’s required frequency bands
- Whether a software update is available
Do not assume that dual-SIM support means both SIM cards can simultaneously provide mobile data. Check the instructions for the exact HONOR model and MagicOS version.
HONOR Mobile Data Problems
If mobile data repeatedly slows, disconnects, or stops working, determine whether the problem follows the phone, the SIM card, or the mobile network.
Useful troubleshooting steps include:
- Restart the HONOR phone.
- Confirm that Mobile Data is enabled.
- Check which SIM is selected for mobile data on a dual-SIM device.
- Temporarily turn Airplane Mode on and then off.
- Check the carrier account for a service interruption or exhausted data allowance.
- Review the carrier’s APN settings.
- Check for a MagicOS or system update.
- Test the SIM in another compatible device when possible.
- Contact the mobile carrier if the SIM or service appears to be the problem.
- Contact HONOR if the problem appears specific to the device.
HONOR Warranty Coverage
HONOR warranty coverage varies by country, region, product category, and purchase channel. Customers should use HONOR’s official warranty-policy selector rather than assuming a warranty period found for another country applies to their device.
HONOR’s global support system also allows customers to check available warranty information using the device serial number. Warranty information may also be available through the My HONOR app on supported devices.
Before requesting warranty service, gather:
- Product model
- Serial number
- IMEI for a smartphone when required
- Purchase date
- Original receipt or invoice
- Retailer or carrier
- Country where the device was purchased
- Description of the defect
- Photos when useful
Accidental damage, unauthorized disassembly, improper repairs, and other excluded damage may not qualify for free warranty service. An authorized service center can inspect the device and determine whether the repair is covered.
How to Check a HONOR Warranty
HONOR provides an electronic warranty-query system for supported devices.
Customers may be able to check warranty information by:
- Opening the My HONOR app and selecting the service or warranty section
- Using the warranty-query option on the official HONOR support website
- Entering the product serial number when requested
If a damaged phone cannot be turned on, the serial number may also be available on the original packaging. Keep the purchase invoice because it can help establish the purchase date when warranty information needs correction.
HONOR Repair Service
HONOR strongly recommends using an authorized HONOR service center for repairs. The company warns that unauthorized service providers may not have HONOR-certified repair tools, training, replacement parts, or product-specific technical knowledge.
An unauthorized repair may also cause additional device damage or affect future warranty service.
Use the official HONOR Support page to locate available authorized service centers and repair options in your region.
Before Sending a HONOR Phone for Repair
A repair can involve hardware testing, replacement, reset, or software work. Protect your information before handing over the device whenever it is still usable.
Before service:
- Back up important photos and files.
- Save contacts and messages that need to be retained.
- Record the device serial number and IMEI.
- Remove SIM and memory cards unless the service center specifically requests them.
- Document the physical condition of the device.
- Save the repair request or case number.
- Follow the authorized service center’s instructions concerning passwords or device-lock settings.
Do not publish the IMEI, serial number, unlock PIN, password, or repair paperwork containing personal information in a public review.
HONOR Screen and Accidental Damage
A broken display, cracked rear glass, liquid damage, impact damage, or other accidental damage may not be included under the standard manufacturer warranty.
Use an authorized HONOR service center to obtain an inspection and current repair estimate. HONOR’s support system can also provide spare-parts price information in supported markets.
The final repair price can differ from an online parts estimate if additional damaged components are discovered during inspection.
HONOR Battery and Charging Problems
If a HONOR phone charges slowly, drains rapidly, overheats, or stops charging, first check the charging equipment and device conditions.
Before requesting repair:
- Inspect the charging cable and adapter for visible damage.
- Use compatible charging equipment.
- Check the charging port for debris without inserting metal objects.
- Restart the device.
- Check battery usage for unusually active apps.
- Install available system updates.
- Test another compatible charger when appropriate.
If the battery appears swollen, the phone becomes unusually hot, or there is visible physical damage, stop using or charging the device and seek qualified service.
HONOR MagicOS and Software Support
HONOR provides model-specific software information, user manuals, FAQs, system guidance, and downloads through its online product-support pages.
For a software problem, record:
- Exact HONOR model
- MagicOS version
- Android version when applicable
- App involved
- Error message
- When the problem started
- Whether it began after an update
Do not install unofficial firmware simply because it appears to match the phone. Use HONOR’s official software and support resources for the exact device and region.
Imported HONOR Phones
HONOR devices are sold in many countries and regions, and hardware, network support, software, warranty terms, and service availability can differ between markets.
Before buying an imported HONOR device, check:
- Exact model number
- Supported cellular bands
- 5G and VoLTE compatibility
- Carrier compatibility
- Language and software region
- Warranty country
- Availability of authorized repair service
- Availability of replacement parts
A phone that works technically in another country may not receive the same local warranty or carrier support as a device officially sold there.
HONOR Versus Huawei Support
Older HONOR phones may be associated with Huawei because HONOR previously operated within Huawei’s consumer-device business. Current HONOR products and the current HONOR support website are operated under Honor Device Co., Ltd.
When seeking help, use the brand shown on the device and determine whether the particular model belongs to the current HONOR support system. Very old HONOR products may have different service arrangements depending on when and where they were sold.
Information to Have Before Contacting HONOR
- Exact HONOR model
- Serial number
- IMEI when required
- Purchase date
- Country or region of purchase
- Retailer or carrier
- Receipt or invoice
- MagicOS and software version
- Mobile carrier for SIM or data issues
- Exact error message
- Photos of hardware damage when useful
- Previous repair or support case number
- The resolution requested
Provide device identifiers, purchase records, account credentials, and personal data only through a verified private HONOR support channel.
How to Escalate a HONOR Customer Service Complaint
- Identify the exact model and country or region where the device was purchased.
- Use HONOR’s global support page and select the appropriate region.
- Review troubleshooting information for the specific product.
- For hardware problems, locate an authorized HONOR service center.
- Provide the receipt, serial number, device details, and description of the problem privately.
- Request and save any repair, service, or case number.
- Ask whether the issue is covered by warranty before authorizing a paid repair.
- Keep repair quotations, shipping information, service-center paperwork, and warranty decisions.
- If the problem remains unresolved, follow up through the existing regional HONOR support case.
HONOR Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently displays a 3.0 out of 5 rating based on one HONOR review.
The existing review was submitted in August 2016 and describes a mobile phone with dual-SIM and mobile-data problems. The reviewer reported that only one SIM appeared to function and that mobile data repeatedly slowed down or stopped.
This review is relevant to a smartphone-support page, but it does not identify the exact HONOR model, mobile carrier, software version, or eventual resolution. Because it is a single older review, it should not be used to make broad claims about current HONOR phones or current HONOR customer service.
Frequently Asked Questions
What is the HONOR customer-service phone number?
HONOR does not publish one universal global phone number. Use the official worldwide contact locator and select your country or region to obtain the appropriate local number, email address, and support hours.
Where can I get HONOR technical support?
Use the official HONOR Support site for phones, laptops, tablets, wearables, audio products, accessories, manuals, troubleshooting, warranties, and repair options.
How do I contact HONOR in my country?
Use the HONOR Worldwide Contact Locator and select your continent and country or region.
How do I check my HONOR warranty?
Use HONOR’s warranty-query tools or the warranty section of the My HONOR app when supported. Have the device serial number and purchase information available.
Where can I get a HONOR phone repaired?
Use an authorized HONOR service center listed through the official support website. HONOR warns that unauthorized repairs may cause additional damage or affect service eligibility.
Why does only one SIM work on my HONOR phone?
Check that both SIMs are enabled, review the phone’s dual-SIM specifications, verify the selected data SIM, test the SIM cards individually, and confirm carrier compatibility. Exact dual-SIM behavior varies by model.
Why does mobile data keep stopping on my HONOR phone?
Check the selected SIM, carrier account, signal, APN settings, network mode, and software updates. Testing the SIM in another compatible phone can help determine whether the problem is with the device or carrier.
Who makes HONOR phones?
Current HONOR products and HONOR’s global website are operated by Honor Device Co., Ltd., headquartered in Shenzhen, China.
Is HONOR the same company as Huawei?
No. HONOR was previously associated with Huawei, but current HONOR products and support operate under Honor Device Co., Ltd. Older devices may have different service arrangements depending on when and where they were sold.
Related Mobile Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer-service experiences since 2004. The site is independent and is not owned or operated by Honor Device Co., Ltd., a mobile carrier, retailer, or authorized HONOR service center.
This page is intended to help HONOR customers find the correct support route for smartphones, tablets, laptops, wearables, dual-SIM problems, mobile data, MagicOS, warranties, repairs, replacement parts, and customer-service complaints.
Share Your HONOR Customer Service Experience
If you contacted HONOR about a smartphone, tablet, laptop, smartwatch, earbuds, dual-SIM problem, mobile-data issue, MagicOS, warranty claim, repair, screen, battery, or another support concern, describe the product involved, the country or region, which support route you used, the response you received, and whether the problem was resolved.
Privacy warning: Do not publish your IMEI, full serial number, telephone number, SIM information, account password, verification code, home address, payment information, private email address, purchase documents containing personal information, or private support correspondence in a public review.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with Honor Device Co., Ltd., Huawei, a mobile carrier, retailer, or authorized HONOR service provider. CustomerServiceNumbers.com cannot access HONOR accounts, repair devices, approve warranty claims, unlock phones, change mobile-network settings, provide replacement parts, or respond on behalf of HONOR. Phone numbers, hours, warranty periods, repair options, software support, and service-center availability vary by country, product, and purchase channel. Verify device-specific information through HONOR’s official support resources.
