Toledo Edison Customer Service, Outages, Billing & Payment Help

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Toledo Edison customers may need help with a power outage, downed line, unusually high electric bill, payment, service disconnection, start or stop service request, meter reading, alternate electric supplier charge, tree problem, streetlight, scam call, or unresolved complaint. Toledo Edison is a FirstEnergy electric utility serving customers in northwest Ohio.

Quick Answer: Call Toledo Edison Customer Service at 1-800-447-3333 for billing, payments, account questions, service requests, payment arrangements, and other customer-care issues. To report a power outage, call 1-888-LIGHTSS (1-888-544-4877), report the outage online, or text OUT to 544487. If you see a downed power line or immediate electrical danger, stay at least 30 feet away and call 911.

Toledo Edison customer-service information reviewed and updated on August 19, 2026.

How to Contact Toledo Edison Customer Service

Power Line Safety: Treat every downed wire as energized and dangerous. Stay at least 30 feet away from the line and anything it may be touching. Call 911 for an immediate dangerous situation and report the problem to Toledo Edison at 1-888-544-4877.

Best Toledo Edison Support Route by Issue

  • Power outage: Report it online, text OUT to 544487, or call 1-888-544-4877.
  • Outage restoration update: Sign in to My Account, check FirstEnergy’s outage information, or text STAT to 544487.
  • Downed wire or dangerous electrical condition: Stay at least 30 feet away. Call 911 if there is an immediate hazard and report the condition to 1-888-544-4877.
  • Billing or account question: Call 1-800-447-3333 or use My Account.
  • High electric bill: Review usage, meter readings, billing days, weather, rates, supplier charges, and recent account changes before requesting a billing review.
  • Unable to pay the bill: Ask Toledo Edison about payment arrangements, PIPP Plus, HEAP, Neighbors Helping Neighbors, and other assistance programs.
  • Disconnection notice: Contact Customer Service before the shutoff date to discuss available payment or assistance options.
  • Start, stop, or move service: Use FirstEnergy’s online service-request tools or call Customer Service.
  • Alternate electric supplier charge: Identify the supplier shown on the bill and contact the supplier if the dispute involves its generation rate or agreement.
  • Meter reading or estimated bill: Review the meter information in My Account or contact Customer Service.
  • Tree near a power line: Submit FirstEnergy’s Report Tree Problem form.
  • Streetlight problem: Use the online streetlight form or call 1-888-544-4877.
  • Suspicious Toledo Edison call or payment demand: Hang up and independently call 1-800-447-3333.
  • Unresolved regulated utility complaint: Contact the Public Utilities Commission of Ohio after first giving Toledo Edison an opportunity to resolve the problem.

How to Report a Toledo Edison Power Outage

Customers should report their own outage even if nearby homes and businesses are also without power. Customer outage reports give Toledo Edison additional information that can help identify the affected equipment and location.

To report an outage:

To check the status of a reported outage, customers can use My Account or text STAT to 544487 after registering for text service.

Information to Check During an Outage

When safe to do so:

  • Check whether neighboring homes also lost power.
  • Check the circuit breaker or fuse panel.
  • Report the outage rather than assuming another customer already did.
  • Review the estimated restoration time when one becomes available.
  • Keep refrigerator and freezer doors closed as much as practical.
  • Stay away from damaged utility equipment.

Estimated restoration times can change as crews inspect damage and determine what repairs are required.

Toledo Edison Downed Power Lines and Electrical Emergencies

Never approach a fallen, sagging, or damaged power line. FirstEnergy advises customers to remain at least 30 feet away from downed lines and anything the line may be touching.

Do not:

  • Touch or move a fallen wire.
  • Touch a fence, vehicle, tree, puddle, or other object in contact with a wire.
  • Drive over a downed line.
  • Attempt to move branches away from electrical wires.
  • Assume a line is safe because it is not sparking.

Call 911 when there is an immediate threat to life or property and notify Toledo Edison at 1-888-544-4877.

Toledo Edison Billing and High Bill Help

An unexpectedly high Toledo Edison bill can result from several different factors. Before disputing the bill, compare the current statement with several previous months.

Review:

  • Total electricity usage in kilowatt-hours
  • Number of days in the billing period
  • Whether the meter reading was actual or estimated
  • Weather-related heating or cooling use
  • Recent appliances, electric heaters, air conditioners, or other equipment
  • Current electric rates
  • Late charges or previous balances
  • Payment-plan or budget-billing adjustments
  • Alternate electric supplier charges
  • Any payment or adjustment applied to the account

Toledo Edison bills include usage history that can help customers compare recent consumption with prior periods. My Account also provides billing, payment, and energy-use information.

Estimated Meter Readings

If the bill is based on an estimated meter reading, compare the estimate with the actual meter when it is safe and practical to do so.

Customers can use FirstEnergy account tools to review or submit meter information when available. If the meter reading appears incorrect or a corrected bill creates a large balance, call 1-800-447-3333 and request a billing review.

Toledo Edison Payments and AutoPay

FirstEnergy provides several ways for Toledo Edison customers to pay an electric bill, including online account payments and Guest Pay.

Current payment options include:

  • Bank account payments
  • Credit or debit cards
  • Apple Pay
  • Google Pay
  • PayPal
  • Venmo
  • Automatic payments
  • Authorized payment locations

Some one-time payment methods are processed through FirstEnergy’s third-party payment provider, ACI Speedpay, and service fees may apply.

Customers can use FirstEnergy Guest Pay to make a payment without creating or signing in to an online account.

Payment Tip: If you received a shutoff notice or are making a payment close to a disconnection deadline, do not assume that simply submitting a payment resolves the notice. Confirm the account status and any remaining amount or payment arrangement with Toledo Edison.

Toledo Edison Payment Assistance and Shutoff Help

Customers who are having difficulty paying an electric bill should contact Toledo Edison before service is disconnected. Available programs depend on household circumstances, income, account status, and current program requirements.

Toledo Edison assistance options may include:

  • Payment Arrangements: Eligible customers may divide a past-due balance into installments added to future bills.
  • PIPP Plus: Ohio’s Percentage of Income Payment Plan can help qualifying low-income households maintain electric service through income-based payments.
  • HEAP: The Home Energy Assistance Program provides qualifying Ohio households with assistance for home-energy costs.
  • Emergency HEAP: Seasonal crisis assistance may be available for customers facing qualifying energy emergencies.
  • Neighbors Helping Neighbors: A hardship program for eligible Toledo Edison residential customers experiencing financial difficulty.
  • Third-Party Notification: Customers may designate another person or organization to also receive notice when electric service is at risk of disconnection.
  • Medical Certification: Qualifying households may be able to temporarily delay a disconnection when loss of electric service would be especially dangerous to the health of a permanent household member.

Visit the Toledo Edison assistance page or call 1-800-447-3333 to review current eligibility and application requirements.

Before Calling About a Disconnection Notice

Have:

  • Your Toledo Edison account number
  • The shutoff date on the notice
  • Current amount due
  • Amount you can pay
  • Any recent payment confirmation
  • Information about an existing payment arrangement
  • Relevant assistance-program information

Ask the representative what specific amount or action is required to prevent or restore disconnection and request confirmation of any arrangement.

How to Start, Stop, or Move Toledo Edison Service

FirstEnergy allows customers to submit start and stop service requests through its online account system.

Use FirstEnergy’s Service Requests section for:

  • Starting electric service at a new address
  • Stopping service at an old address
  • Moving service from one address to another
  • Checking the status of a request
  • New construction and electric-service requests

Customers can also call Toledo Edison at 1-800-447-3333.

When moving, confirm both the date service should end at the old property and the date service should begin at the new property. Save the confirmation information in case a later bill includes service after the requested stop date.

Toledo Edison Electric Supplier Charges and Ohio Customer Choice

Ohio electric customers may be able to choose a competitive electric generation supplier. Toledo Edison continues to deliver electricity, maintain the distribution system, respond to outages, and provide regulated distribution service even when a customer chooses another generation supplier.

If an alternate supplier is associated with the account, supplier charges can appear separately on the Toledo Edison bill.

Before disputing a supplier-related amount, identify:

  • The supplier name
  • The generation rate
  • Whether the rate is fixed or variable
  • The contract term
  • Any renewal terms
  • The Toledo Edison Price to Compare shown on the bill

If the problem concerns Toledo Edison’s distribution charge, meter, outage, or account processing, contact Toledo Edison. If the dispute concerns the alternate supplier’s rate, contract, enrollment, or cancellation terms, the supplier may also need to be contacted.

For Ohio electric-choice information, visit FirstEnergy’s Ohio Customer Choice page.

Toledo Edison Tree and Streetlight Problems

Customers can report a tree that appears too close to FirstEnergy power lines through the company’s online tree-problem form.

Use the form when:

  • A tree is growing into or unusually close to utility lines.
  • A damaged tree threatens electric facilities.
  • There is a concern about recently completed utility tree work.

Do not attempt to trim vegetation touching or immediately surrounding energized lines yourself.

Streetlight or outdoor-area-light problems can also be reported online. Customers can report a streetlight outage by calling 1-888-544-4877.

If a damaged pole, exposed wire, fallen fixture, or other condition creates an immediate danger, treat it as an electrical hazard rather than a routine lighting request.

Toledo Edison Scam Calls, Texts, and Fake Shutoff Demands

Utility scammers may impersonate Toledo Edison or FirstEnergy and claim that electricity will be disconnected immediately unless payment is made.

Warning signs include:

  • A demand for immediate payment to avoid same-day shutoff
  • A request for gift cards, prepaid cards, cryptocurrency, or another unusual payment method
  • A caller demanding sensitive banking or identity information
  • A caller providing a special callback number instead of the number on the electric bill
  • An unexpected visitor asking to see your electric bill or enter the home
  • A demand to pay separately for a smart meter or utility-owned equipment
  • A request for payment to restore electricity during a widespread outage

FirstEnergy states that customers who are behind on their accounts receive advance notice of possible disconnection. The company does not require payment by prepaid card, gift card, or cryptocurrency.

If a call seems suspicious:

  1. Hang up.
  2. Do not use a callback number supplied by the caller.
  3. Do not provide banking, card, Social Security, password, or account-security information.
  4. Call Toledo Edison directly at 1-800-447-3333.
  5. Check the account through the official FirstEnergy website.

For more information, visit FirstEnergy’s Scams and Fraud page.

Information to Have Before Contacting Toledo Edison

  • Account holder’s name
  • Toledo Edison account number
  • Service address
  • Phone number associated with the account
  • Billing or payment date involved
  • Amount of a disputed bill or payment
  • Meter information when relevant
  • Alternate electric supplier name when applicable
  • Outage or service-request information
  • Previous case or confirmation numbers
  • Copies of relevant bills, notices, emails, or payment receipts
  • The specific resolution requested

Do not publish your complete Toledo Edison account number, Social Security number, banking information, passwords, or other sensitive account information in a public review.

How to Escalate an Unresolved Toledo Edison Complaint

  1. Contact Toledo Edison first. Call 1-800-447-3333 and explain the issue clearly.
  2. Ask for a case or confirmation number. Keep it with your billing and account records.
  3. Document the problem. Save bills, payment records, disconnection notices, meter information, photographs, emails, and prior promises.
  4. State the requested resolution. Explain whether you are seeking a corrected bill, payment-plan review, service restoration, meter review, account correction, supplier investigation, or another result.
  5. Request escalation. Ask whether a supervisor or higher-level customer-service representative can review an unresolved issue.
  6. Contact the Public Utilities Commission of Ohio when appropriate. PUCO can help consumers with disputes involving regulated Ohio utilities after the customer first gives the utility an opportunity to resolve the problem.

Public Utilities Commission of Ohio Complaint Help

Customers with an unresolved regulated-utility dispute can contact the Public Utilities Commission of Ohio.

PUCO advises consumers to contact the utility first and give it an opportunity to resolve the dispute before filing a complaint.

Toledo Edison Customer Service Reviews and Complaints

Customers can use the review section below to describe their experience with Toledo Edison billing, outages, restoration, payment assistance, disconnection notices, start or stop service, meter problems, electric suppliers, tree trimming, streetlights, or customer-service escalation.

A helpful Toledo Edison review should explain:

  • The general northwest Ohio service area involved
  • The type of issue
  • The approximate date
  • Which Toledo Edison support route was used
  • Whether a case or confirmation number was provided
  • How quickly Toledo Edison responded
  • What resolution was promised
  • Whether the issue was ultimately resolved

Do not publish complete account numbers, Social Security numbers, payment information, passwords, exact home-access information, medical records, or other sensitive personal information.

Toledo Edison Frequently Asked Questions

What is the Toledo Edison customer service number?

Call Toledo Edison Customer Service at 1-800-447-3333 for billing, payments, account information, service requests, and other customer-care issues.

What are Toledo Edison customer service hours?

Customer Care representatives are available Monday through Friday from 8 AM to 6 PM. FirstEnergy’s automated telephone system is available 24 hours a day, seven days a week.

What is the Toledo Edison power outage number?

Call 1-888-LIGHTSS (1-888-544-4877) to report an outage or electrical problem.

Can I report a Toledo Edison outage by text?

Yes. Text OUT to 544487. Customers can text STAT to the same number for outage-status information after registering for FirstEnergy text messaging.

What should I do about a downed Toledo Edison power line?

Stay at least 30 feet away from the line and anything it may be touching. Call 911 for an immediate dangerous situation and report the line to Toledo Edison at 1-888-544-4877.

How do I pay my Toledo Edison bill?

Toledo Edison customers can pay through My Account, Guest Pay, automatic payments, authorized payment locations, and other FirstEnergy payment options. Online options include bank accounts, credit or debit cards, Apple Pay, Google Pay, PayPal, and Venmo. Service fees may apply to some one-time payment methods.

How do I get help paying a Toledo Edison bill?

Call 1-800-447-3333 or review Toledo Edison’s assistance programs. Depending on eligibility, options can include payment arrangements, PIPP Plus, HEAP, Neighbors Helping Neighbors, and other Ohio assistance programs.

How do I start or stop Toledo Edison service?

Use FirstEnergy’s online start, stop, and move-service tools or call Toledo Edison Customer Service at 1-800-447-3333.

Why is another electricity company listed on my Toledo Edison bill?

Ohio allows eligible customers to choose an alternate electric generation supplier. Toledo Edison still delivers the electricity and maintains the distribution system, while charges from the selected generation supplier may also appear on the bill.

How do I report a Toledo Edison streetlight outage?

Use FirstEnergy’s online streetlight-reporting form or call 1-888-544-4877.

How do I report a tree near Toledo Edison power lines?

Use FirstEnergy’s online Report Tree Problem form. Do not attempt to trim vegetation touching or immediately surrounding energized utility lines.

How do I know whether a Toledo Edison shutoff call is a scam?

Be suspicious of callers demanding immediate payment by gift card, prepaid card, cryptocurrency, or another unusual method. Hang up and verify the account independently by calling Toledo Edison at 1-800-447-3333.

Who regulates Toledo Edison?

The Public Utilities Commission of Ohio regulates Toledo Edison’s utility service in Ohio. Customers with an unresolved regulated-utility complaint can call PUCO at 1-800-686-7826 after first attempting to resolve the problem with Toledo Edison.

Is Toledo Edison part of FirstEnergy?

Yes. The Toledo Edison Company is one of FirstEnergy’s Ohio electric utilities.

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Share Your Toledo Edison Customer Service Experience

If you contacted Toledo Edison about an outage, downed line, high bill, payment, shutoff notice, payment arrangement, start or stop service request, meter issue, alternate supplier, streetlight, tree problem, scam, or unresolved complaint, share the support route you used, what happened, the response you received, and whether the issue was resolved.

Privacy warning: Do not publish your complete Toledo Edison account number, Social Security number, payment-card or bank information, passwords, medical records, exact home-access information, private support correspondence, or other sensitive information in a public review.

Customer Service Information Disclaimer

CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with The Toledo Edison Company, FirstEnergy Corp., the Public Utilities Commission of Ohio, or any competitive electric supplier. CustomerServiceNumbers.com cannot access Toledo Edison accounts, report outages, restore electricity, make payments, change suppliers, approve payment assistance, stop a disconnection, start or stop service, or resolve PUCO complaints. Phone numbers, hours, assistance programs, electric rates, supplier options, payment methods, and service policies can change. Verify account-specific information through Toledo Edison, FirstEnergy, your electric supplier, or the appropriate Ohio regulatory agency.

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