Books-A-Million customers may need help with an online order, late or missing shipment, damaged book, store purchase, return, refund, Millionaire’s Club membership charge, automatic renewal, gift card, preorder, canceled order, account problem, magazine subscription, or complaint about a local BAM! store. The correct support route depends on whether the purchase was made online, in a Books-A-Million store, through the New & Used Marketplace, or through another Books-A-Million service.
Books-A-Million customer-service information reviewed and updated on August 19, 2026.
How to Contact Books-A-Million Customer Service
- Online Orders and Booksamillion.com: 1-844-687-9410
- In-Store Experience and Store Orders: 1-844-687-9408
- General Customer Support: 1-800-201-3550
- Email: support@booksamillion.com
- Phone Hours: Monday – Friday, 9 AM – 5 PM Central Time
- Live Chat: Monday – Friday, 9 AM – 7 PM Central Time; Saturday – Sunday, 10 AM – 6 PM Central Time
- Books-A-Million Help Center: Books-A-Million Customer Help Desk
- Submit a Support Request: Books-A-Million Support Request
- Find a Store: Books-A-Million Store Finder
- Official Website: Booksamillion.com
- Corporate Office: 402 Industrial Lane, Birmingham, AL 35211
- Corporate Phone: 1-205-942-3737
Holiday support hours can differ from normal customer-service hours.
Best Books-A-Million Support Route by Issue
- Online order: Call 1-844-687-9410, use live chat, or email support@booksamillion.com.
- Local store complaint: Contact the store first or call the in-store support line at 1-844-687-9408.
- Order has not shipped: Check Order History and the availability status of each item before contacting online support.
- Package is late or missing: Review tracking and contact Books-A-Million if the shipment exceeds the applicable delivery timeframe.
- Package says delivered but is missing: Check the delivery location, household members, neighbors, and carrier information before reporting it missing.
- Damaged or incorrect item: Photograph the item and packaging and contact Customer Service for a replacement, refund, or return instructions.
- Return an online purchase: Most eligible Booksamillion.com purchases can be returned within 30 days of delivery.
- Return a store purchase: Take the merchandise and original receipt back to a Books-A-Million store promptly. Millionaire’s Club members receive an extended in-store return period.
- Millionaire’s Club renewal charge: Review the membership renewal settings and contact Customer Support if a recent automatic renewal needs to be reviewed for a refund.
- Stop Millionaire’s Club auto-renewal: Turn off automatic renewal through Membership Settings or contact Customer Support.
- Gift card problem: Check the balance online or contact Customer Service with the card and purchase information.
- Magazine subscription: Use the separate magazine-subscription support route rather than ordinary book-order support.
- New & Used Marketplace order: Review the Marketplace-specific rules because ordinary Books-A-Million return policies do not apply to these purchases.
Books-A-Million Online Order Help
Booksamillion.com customers can check their orders through My Account. The order history can show whether an item is new, pending, backordered, processing, shipped, or otherwise awaiting fulfillment.
Before contacting Books-A-Million about an order, have:
- Your Books-A-Million Order ID
- The email address used for the order
- The item or ISBN involved
- The date the order was placed
- Current order status
- Shipping address
- Tracking number when available
- The specific resolution requested
Books-A-Million specifically recommends including the Order ID when contacting support by email because it helps identify the purchase more quickly.
Books-A-Million Guest Orders
Customers can place Booksamillion.com orders without having an existing account. If you ordered as a guest, Books-A-Million allows you to create an account using the same email address to access applicable order information.
Keep the original order-confirmation email until every item has arrived and any return or refund has been completed.
How to Cancel a Books-A-Million Order
Books-A-Million provides a short window after an order is placed during which eligible orders can be canceled online.
For a recently placed order:
- Sign in to Booksamillion.com.
- Open Order History.
- Select the order details.
- Look for the cancellation option.
- Complete the cancellation before the available window expires.
Books-A-Million currently allows certain order changes or cancellations during approximately the first 30 minutes after an order is placed.
Once an order moves beyond the eligible cancellation stage, Customer Service may not be able to stop it. Some preorders and backordered items that have not begun processing may still qualify for cancellation.
Contact support@booksamillion.com or call 1-844-687-9410 if the self-service option is no longer available.
Wrong Shipping Address on a Books-A-Million Order
Books-A-Million states that the shipping address generally cannot be changed after the order has moved beyond the initial order-change window.
If you notice the wrong address immediately:
- Open Order History.
- Check whether the order is still within the approximately 30-minute modification window.
- Change the address if the option is available.
- If necessary, cancel the order and place a new one using the correct address.
A pending, backordered, or advance-title order may still require cancellation and replacement rather than a simple address edit.
Books-A-Million Shipping and Missing Packages
Shipping time depends on item availability, processing time, destination, and the shipping method selected. A Books-A-Million order may also be divided into multiple packages when items become available at different times.
A split shipment should not increase the total shipping charge beyond the shipping amount calculated for the original order.
If tracking appears delayed:
- Check the Books-A-Million order status.
- Open the carrier tracking page.
- Confirm that the order was not divided into multiple shipments.
- Check whether an item is coming from a distributor or Marketplace seller.
- Allow for carrier delays before assuming the package is lost.
If an ordinary shipment has gone an extended period without delivery or tracking progress, contact Customer Service.
Books-A-Million Package Says Delivered but Is Missing
If carrier tracking says delivered but you cannot locate the package:
- Verify the delivery address.
- Check porches, side doors, mailrooms, parcel lockers, garages, and other safe locations.
- Ask household members whether they accepted the package.
- Check with neighbors when appropriate.
- Contact the carrier if additional delivery information is available.
- Allow time for a premature carrier delivery scan to update.
Books-A-Million currently asks customers to allow up to 48 hours after a delivered scan before requesting help with an unlocated package. Depending on the circumstances and item availability, Books-A-Million may review the order for a courtesy replacement or another resolution.
Books-A-Million Damaged, Wrong, or Missing Items
If an online order arrives damaged, photograph:
- The damaged item
- The shipping box or mailer
- Protective packaging
- The shipping label
- Any visible damage to the package
Contact Books-A-Million Customer Service with the Order ID and explain whether you want a replacement or refund.
Books-A-Million may offer a replacement if the item remains available. In some cases, damaged merchandise must be returned before a replacement can be issued.
For certain damaged items that the customer wishes to keep, Customer Service may review whether a partial refund is appropriate.
Do not discard the item or shipping materials until support confirms that they are no longer needed.
Books-A-Million Return and Refund Policy
Books-A-Million currently allows returns on most eligible Booksamillion.com merchandise within 30 days of delivery.
Online purchases can generally be:
- Returned to the Books-A-Million returns warehouse
- Returned to an eligible Books-A-Million retail store using the applicable online return receipt
Return exclusions and special conditions apply.
Items that may have additional restrictions include:
- New & Used Marketplace purchases
- Downloaded eBooks
- Downloaded audiobooks
- Opened electronic media
- Consumer electronics
- Special or large orders
- Other merchandise identified as non-returnable
Shipping and handling charges generally are not refundable.
How to Return a Booksamillion.com Order by Mail
Contact support@booksamillion.com and provide:
- Order ID
- Reason for the return
- Item or items being returned
Books-A-Million will provide return instructions and, when applicable, a return authorization and shipping label.
When the return is due to a change of mind or another customer-choice reason, return shipping may be the customer’s responsibility.
Save the return tracking number until the refund appears.
Returning a Booksamillion.com Purchase to a Store
Eligible online orders can be prepared for an in-store return through Order History.
The process generally includes:
- Sign in to My Account.
- Open Order History.
- Select Details for the purchase.
- Select Return to Store when available.
- Print or save the return barcode and return information.
- Take the item and return information to a Books-A-Million store.
If the Return to Store option is unavailable, the item may not qualify for an in-store return.
Books-A-Million Store Return Policy
For purchases originally made inside a Books-A-Million store, the company’s current store-specific help page states that merchandise with the original receipt may be returned within 14 days of purchase.
Millionaire’s Club members currently receive up to 30 days for qualifying in-store returns.
Refunds generally go back to the original payment method:
- Credit-card purchases are refunded to the card.
- Debit-card purchases are refunded to the applicable card/account.
- Gift-card purchases are credited back to the gift card.
A purchase originally made in a physical Books-A-Million store cannot be mailed to the online warehouse for a return. Take it to a retail location.
Use the Books-A-Million Store Finder to locate the nearest store.
How Long Does a Books-A-Million Refund Take?
Books-A-Million states that eligible warehouse refunds should generally be issued to the original payment method within approximately 7 business days after the return is received.
The financial institution may require additional processing time before the credit appears on a card or bank account.
If a refund has not appeared:
- Check the return tracking.
- Confirm the warehouse received the package.
- Look for a Books-A-Million return-confirmation email.
- Check the original payment method.
- Allow for bank processing time.
- Contact Books-A-Million with the Order ID and return tracking number if the expected time has passed.
Books-A-Million Millionaire’s Club Customer Service
Books-A-Million’s Millionaire’s Club is a paid membership program that provides eligible discounts and other benefits, including free standard shipping on qualifying online purchases.
The standard published membership price is currently $25 per year, before any applicable taxes.
Membership benefits and exclusions can change, so review the current terms before purchasing or renewing.
Books-A-Million Millionaire’s Club Auto-Renewal
A Millionaire’s Club membership may be enrolled in automatic renewal depending on how the membership was purchased and the renewal settings associated with the account.
When auto-renewal is active, Books-A-Million can charge the payment method associated with the membership when the next membership period begins.
If you do not want the membership to renew, turn off automatic renewal before the renewal date.
How to Turn Off Books-A-Million Automatic Renewal
To manage renewal online:
- Sign in to Booksamillion.com.
- Open My Account.
- Locate Account or Membership Settings.
- Select Manage Club Card Renewal Settings.
- Turn off automatic renewal.
- Confirm the change.
Turning off auto-renewal allows the existing membership benefits to continue until the current membership expires.
You can also contact Books-A-Million Customer Support for help disabling automatic renewal.
Refunding a Books-A-Million Membership Charge
Books-A-Million states that customers who want to cancel membership benefits completely and request a refund for an automatic renewal charged within the previous 30 days should contact Customer Support.
For a membership originally purchased in a store, Books-A-Million instructs customers seeking a refund to return to the store within 30 days with:
- The purchase receipt
- Membership card or membership information
- Applicable reward card information
Customer Service may not be able to directly refund a transaction originally processed by a retail store.
Books-A-Million Gift Card Help
Books-A-Million gift cards and eGift certificates can be used at participating Books-A-Million, Bookland, and Books & Company stores and for eligible purchases on Booksamillion.com.
Customers can check a gift-card balance through Booksamillion.com using:
- The gift-card number
- The PIN from the physical card or eGift email
If an order purchased with a gift card is canceled or returned, applicable funds generally go back to the gift card.
Keep the original card even if its balance appears to be zero until any pending refund is complete.
Books-A-Million Gift Card Did Not Apply
If a gift card or reward card did not apply correctly to an online order, contact support@booksamillion.com with the order information and gift-card details through the private support channel.
Do not post the full gift-card number or PIN in a public customer review.
Books-A-Million New & Used Marketplace Orders
Books-A-Million’s New & Used Marketplace has different fulfillment and return rules from ordinary Booksamillion.com orders.
Marketplace purchases are generally non-returnable under the standard Books-A-Million return policy.
Marketplace shipping can also differ from Books-A-Million warehouse shipping, and tracking may not be available for certain Marketplace purchases.
Before ordering from the Marketplace:
- Review the seller and item description.
- Check the listed condition carefully.
- Review the Marketplace shipping charge.
- Save the confirmation email.
- Understand the applicable return restrictions.
If a Marketplace order has not arrived after the applicable delivery period, contact Books-A-Million support and provide the order details.
Books-A-Million Magazine Subscription Cancellation
Magazine subscriptions associated with Books-A-Million can involve a separate subscription provider and should not be confused with the Millionaire’s Club membership.
Books-A-Million currently directs customers with certain magazine subscription cancellation requests to:
- Magazine Customer Service: 1-855-239-8705
If you see an unexpected magazine charge after shopping at Books-A-Million, determine whether it is:
- A Millionaire’s Club renewal
- A magazine subscription renewal
- An ordinary Books-A-Million merchandise purchase
- A separate online order
Cancel the specific service responsible for the charge rather than assuming that canceling a Books-A-Million membership also cancels a magazine subscription.
Books-A-Million Store Complaints
For a problem involving a particular Books-A-Million location, start with the store when possible.
Store-level complaints may involve:
- Return or exchange problems
- Membership enrollment or renewal questions
- Incorrect prices or discounts
- Employee or manager interactions
- Product availability
- Store pickup
- Gift-card issues
- Events or author signings
- Accessibility concerns
Use the Store Finder to identify the location and its contact information.
If the store does not resolve the problem, call the Books-A-Million in-store support line at 1-844-687-9408.
Information to Have Before Contacting Books-A-Million
- Order ID
- Account email address
- Purchase or order date
- Store location when applicable
- Receipt
- Item title or ISBN
- Tracking number
- Return tracking information
- Millionaire’s Club membership number when applicable
- Gift-card purchase information when relevant
- Charge date and amount for billing disputes
- Previous support request or correspondence
- The exact resolution requested
Provide complete payment-card, gift-card, membership, account, or personal information only through a verified private Books-A-Million support channel.
How to Escalate a Books-A-Million Complaint
- Start with the correct support department. Use online-order support for Booksamillion.com purchases and in-store support for retail-store problems.
- Provide the Order ID or receipt. This helps support identify the transaction.
- Explain the problem briefly. Include important dates, the product or membership involved, and what has already happened.
- State the resolution requested. Ask specifically for a refund, replacement, cancellation, renewal correction, gift-card correction, or manager review.
- Save written records. Keep emails, chat transcripts, return tracking, photographs, receipts, and confirmation numbers.
- Request escalation. Ask for additional review if the first representative cannot resolve the matter.
- Contact the store manager for store-specific complaints. Local management may be best positioned to address recent in-store transactions or employee concerns.
- Use corporate information when appropriate. Corporate correspondence can be useful for a documented issue that remains unresolved after normal customer-service channels have been exhausted.
Books-A-Million’s corporate office is located at 402 Industrial Lane, Birmingham, Alabama 35211. The corporate telephone number is 1-205-942-3737.
For additional headquarters and corporate escalation information, visit the Books-A-Million Corporate Office Headquarters page.
Books-A-Million Customer Service Reviews and Complaints
Customers can use the review section below to describe their experience with Books-A-Million online orders, stores, shipping, returns, refunds, damaged merchandise, Millionaire’s Club membership, automatic renewal, gift cards, magazine subscriptions, or customer-service escalation.
A useful Books-A-Million review should explain:
- Whether the problem involved Booksamillion.com or a retail store
- The general type of purchase or service
- The approximate date
- Which customer-service route was used
- How quickly support responded
- Whether a refund, replacement, cancellation, or other resolution was promised
- Whether that promised action occurred
- Whether the issue was ultimately resolved
Do not publish order numbers, membership numbers, gift-card numbers or PINs, payment information, account passwords, home addresses, private employee information, or other sensitive details in a public review.
Books-A-Million Frequently Asked Questions
What is the Books-A-Million customer service phone number?
For Booksamillion.com online orders, call 1-844-687-9410. Books-A-Million also lists 1-800-201-3550 for general customer support.
What is the Books-A-Million store customer service number?
Call 1-844-687-9408 for questions or complaints involving a Books-A-Million retail store or in-store order.
What are Books-A-Million customer service hours?
Phone associates are generally available Monday through Friday from 9 AM to 5 PM Central Time. Live chat and email support have additional availability, including weekend hours listed by Books-A-Million’s main contact resources.
Does Books-A-Million have live chat?
Yes. Open Booksamillion.com and use the Live Chat option during available customer-service hours.
What is the Books-A-Million customer service email?
Books-A-Million lists support@booksamillion.com for customer support.
How long do I have to return an online Books-A-Million order?
Books-A-Million currently allows returns on most eligible Booksamillion.com purchases within 30 days of delivery. Some products are excluded or subject to special restrictions.
How long do I have to return a Books-A-Million store purchase?
Books-A-Million’s current store-specific return guidance lists 14 days with the original receipt for ordinary customers and 30 days for Millionaire’s Club members.
Can I return a Booksamillion.com order to a store?
Many eligible online purchases can be returned to a Books-A-Million store. Open the order in My Account and look for the Return to Store option and return barcode.
Can I return a store purchase to the Books-A-Million online warehouse?
No. Books-A-Million states that purchases originally made in a physical store must be returned to a retail store rather than the online warehouse.
How do I cancel a Books-A-Million order?
Check Order History immediately after placing the order. Books-A-Million currently provides approximately 30 minutes to modify or cancel eligible new orders. After that window, contact Customer Service to determine whether cancellation is still possible.
How do I cancel Books-A-Million Millionaire’s Club auto-renewal?
Sign in to My Account, open Membership Settings, and select Manage Club Card Renewal Settings. You can also contact Books-A-Million Customer Support.
Does canceling Millionaire’s Club auto-renewal end my benefits immediately?
No. Books-A-Million states that turning off automatic renewal allows the existing membership benefits to continue until the current expiration date.
Can I get a refund for a Millionaire’s Club renewal?
Books-A-Million instructs customers requesting a refund for an automatic membership renewal charged within the previous 30 days to contact Customer Support. Store-purchased memberships generally must be returned to the store within the applicable refund period.
How much is Books-A-Million Millionaire’s Club?
The standard published membership price is currently $25 per year before applicable tax.
How do I check a Books-A-Million gift card balance?
Use the Gift Card Balance option on Booksamillion.com and enter the gift-card number and PIN.
What should I do if my Books-A-Million package says delivered but is missing?
Check the address, delivery location, household members, neighbors, and carrier information. Books-A-Million currently recommends allowing up to 48 hours after a delivered scan before requesting assistance for an unlocated package.
Where is Books-A-Million headquartered?
Books-A-Million is headquartered at 402 Industrial Lane, Birmingham, Alabama 35211. The corporate telephone number is 1-205-942-3737.
Related Retail Customer Service Pages
Related Consumer Resources
- Books-A-Million Corporate Office Headquarters
- Identify an Unknown Books-A-Million or BAM Charge
- Check a Suspicious Books-A-Million Call, Email, Text, or Gift-Card Request
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CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer-service experiences since 2004. We independently organize official contact options, order support routes, return information, membership assistance, common customer problems, complaint guidance, and practical resolution steps.
This page is designed to help customers determine whether to contact Booksamillion.com online-order support, a local Books-A-Million store, membership support, gift-card assistance, magazine-subscription support, or another appropriate resource.
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If you contacted Books-A-Million about an online order, local store, late or missing package, damaged item, return, refund, Millionaire’s Club membership, automatic renewal, gift card, magazine subscription, or unresolved complaint, share the support route you used, what happened, the response you received, and whether the problem was resolved.
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Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with Books-A-Million, Inc., Booksamillion.com, Millionaire’s Club, 2nd & Charles, American Wholesale Book Company, Joe Muggs, any Books-A-Million store, Marketplace seller, shipping carrier, magazine provider, or gift-card provider. CustomerServiceNumbers.com cannot access orders or accounts, cancel purchases, issue refunds, turn off membership renewals, replace gift cards, change shipping addresses, locate packages, or respond on behalf of Books-A-Million. Phone numbers, support hours, return periods, membership terms, shipping policies, refund procedures, store policies, and other information can change. Verify transaction-specific information through Books-A-Million’s official website, Help Center, order records, membership terms, receipt, or local store.