Ohio Edison customers may need help with a power outage, electric bill, payment arrangement, service start or stop request, account problem, meter issue, downed line, financial-assistance application or unresolved complaint. Ohio Edison is a FirstEnergy electric utility serving more than one million customers across 34 Ohio counties. The correct support route depends on whether the issue involves an outage or electrical hazard, a regular account question, a payment problem or a complaint that requires regulatory assistance.
How to Contact Ohio Edison Customer Service
- Ohio Edison Customer Service: 1-800-633-4766
- Customer Care Representative Hours: Monday-Friday, 8 a.m.-6 p.m. Eastern Time
- Automated Phone Service: Available 24 hours a day, seven days a week for many routine account functions
- Power Outage: 1-888-544-4877 or 1-888-LIGHTSS
- Outage by Text: Text OUT to 544487 after registering for FirstEnergy text messaging
- Outage Status by Text: Text STAT to 544487
- Payment Options / Extended Payment Plans: 1-800-686-3421, Monday-Friday, 8 a.m.-6 p.m.
- Hearing or Speech Assistance: Telecommunications Relay Service at 711
- Online Contact Form: FirstEnergy Contact Us
- Ohio Edison Website: Ohio Edison
- FirstEnergy Help Center: Billing, account and service help
Best Ohio Edison Support Route by Issue
- Power outage: Call 1-888-544-4877, report the outage online or text OUT to 544487.
- Downed power line: Stay at least 30 feet away, keep other people away and call 911.
- Billing question or high electric bill: Start with Customer Care at 1-800-633-4766.
- Payment arrangement: Review Ohio Edison payment-plan options or call 1-800-686-3421.
- Difficulty paying the bill: Review FirstEnergy’s Ohio bill-assistance programs before the account reaches disconnection.
- Start, stop or move electric service: Use FirstEnergy’s online service-request system.
- Online-account problem: Use the FirstEnergy Help Center or Customer Care.
- Unresolved billing or utility-service complaint: First document the complaint with Ohio Edison, then contact the Public Utilities Commission of Ohio when appropriate.
How to Report an Ohio Edison Power Outage
Ohio Edison customers should report an outage even when other homes in the neighborhood are also without power. Reporting the outage gives FirstEnergy information tied to the affected service location and helps customers receive restoration updates.
Ohio Edison Outage Phone Number
Call 1-888-544-4877, also written as 1-888-LIGHTSS. FirstEnergy’s outage-reporting system is available 24 hours a day.
Report or Check an Outage Online
Customers can use FirstEnergy’s outage center to report a problem, check outage information and access the Ohio outage map.
The FirstEnergy Ohio outage map provides current outage information by area. Restoration estimates may change as crews inspect damage and determine what repairs are required.
Report an Outage by Text
FirstEnergy also allows registered customers to report an outage by texting OUT to 544487. Text REG to 544487 to register for text messaging and STAT to request an update on a reported outage.
Downed Power Lines and Electrical Emergencies
Do not approach a downed wire to determine whether it is energized. FirstEnergy instructs customers to stay at least 30 feet away from a downed power line and to keep other people away. Call 911 for a downed line or immediate electrical hazard.
Do not attempt to move a wire, branch, fence or other object that is touching electrical equipment.
Ohio Edison Billing and Payment Help
For a billing question, payment that was not credited correctly, unexpectedly high bill, meter-reading concern or general account problem, start with Ohio Edison Customer Care at 1-800-633-4766.
Before calling about a bill, have the current bill and recent account history available. Compare:
- Billing-period dates
- Current and previous meter readings
- Electricity usage compared with earlier months
- Payments and credits
- Distribution and generation charges
- Any competitive electric supplier listed on the account
- Late charges, deposits or other account adjustments
If a specific amount appears incorrect, identify the charge and ask Ohio Edison to explain how it was calculated. Keep the date of the call and any case or reference number provided.
Pay an Ohio Edison Bill
Ohio Edison customers can manage payments through FirstEnergy’s online system. FirstEnergy currently offers an online account as well as a guest-payment option for customers who need to make a payment without signing in.
Use an Ohio Edison or FirstEnergy-authorized payment method, especially when the account is past due or service is at risk of disconnection. Save the payment confirmation until the payment has posted to the account.
Ohio Edison Payment Plans and Bill Assistance
Customers who are having difficulty paying an Ohio Edison bill should look for assistance before the account reaches the final stages of disconnection. Available programs and eligibility rules can change, so use FirstEnergy’s current assistance information rather than relying on an old bill insert or third-party description.
FirstEnergy’s Ohio resources include payment arrangements and programs that may help eligible households manage current or past-due electric bills. Depending on eligibility and circumstances, resources may include PIPP, HEAP, emergency assistance, Ohio Edison Project Reach and medical-certification protections.
Visit FirstEnergy Bill Assistance or call Ohio Edison Customer Care at 1-800-633-4766.
Extended Payment Plans
Ohio Edison also publishes a separate payment-options number at 1-800-686-3421, Monday-Friday from 8 a.m.-6 p.m. Eligible residential customers may be able to arrange an extended payment plan for a past-due balance.
If service is scheduled for disconnection, tell the representative about the shutoff notice at the beginning of the call. Ask what amount is required, whether a payment arrangement is available and what action is necessary to prevent or restore disconnection.
Start, Stop or Move Ohio Edison Service
Customers moving into, out of or within Ohio Edison’s service territory can use FirstEnergy’s online service-request system.
Start, Stop or Move Ohio Edison Service
For a new or previous customer starting service, FirstEnergy may require at least two business days to process an online request. Customers should submit the request before the desired turn-on date rather than waiting until moving day.
Information that may be needed includes the service address, requested start or stop date and identification needed to establish the account. Current customers can also sign in to manage a move.
How to Escalate an Ohio Edison Complaint
When a billing, payment, meter, service or account problem is not resolved during the first contact, keep a clear record before escalating it.
- Contact Ohio Edison Customer Care. Use 1-800-633-4766 for ordinary account and service complaints.
- Explain the exact problem. Identify the disputed bill, payment, service date, outage history or account action.
- Request a case or reference number. Record the date and what the representative says will happen next.
- Save supporting records. Keep bills, payment confirmations, notices, screenshots, emails and previous correspondence.
- State the resolution you want. Examples include a corrected bill, payment review, service-order correction, meter review, payment arrangement or written explanation.
- Ask for additional review. If the initial representative cannot resolve the problem, ask how the complaint can be escalated.
- Use the PUCO complaint process when appropriate. The Public Utilities Commission of Ohio assists consumers with disputes involving regulated utilities.
Public Utilities Commission of Ohio Complaints
The PUCO recommends contacting the utility first and giving it an opportunity to resolve the dispute. If the issue remains unresolved, customers can call the PUCO at 1-800-686-7826, Monday-Friday from 8 a.m.-5 p.m., or use the PUCO utility complaint form.
Information submitted to a government complaint process may become public information. Avoid including unnecessary Social Security numbers, payment-card information, passwords or other sensitive information.
Ohio Consumers’ Counsel
Residential utility customers can also use the Office of the Ohio Consumers’ Counsel for consumer information about regulated utilities, billing questions, assistance programs and where to file a complaint. OCC can be reached at 1-877-742-5622.
About Ohio Edison
Ohio Edison is an electric distribution utility within FirstEnergy. The company serves more than one million customers across 34 Ohio counties. Ohio Edison customers use FirstEnergy systems for account management, payments, service requests, outage reporting, assistance programs and other customer-service functions.
Ohio Edison should not be confused with Toledo Edison or The Illuminating Company. All three are FirstEnergy utilities in Ohio, but each has its own customer-service number and service territory.
Ohio Edison Customer Service Reviews and Complaints
This Ohio Edison page is being restored from a historical CustomerServiceNumbers.com URL. A verified historical CSN rating and review total are not currently available for this restored page, so CustomerServiceNumbers.com is not assigning a positive or negative customer-service trend.
If you have contacted Ohio Edison, you can leave a firsthand review below. Useful reviews explain:
- Your city or general Ohio service area
- Whether the issue involved an outage, bill, payment, service request, meter, disconnection or complaint
- The support method you used
- Approximately when you contacted Ohio Edison
- Whether a case or reference number was provided
- Whether Ohio Edison completed the promised action
- Whether the problem was ultimately resolved
Protect your privacy: Do not post your Ohio Edison account number, Social Security number, payment-card information, bank information, password, verification code, complete service address, medical documentation or other sensitive personal information in a public review.
Ohio Edison Frequently Asked Questions
What is the Ohio Edison customer service phone number?
Ohio Edison Customer Care can be reached at 1-800-633-4766.
What are Ohio Edison customer service hours?
Customer Care representatives are available Monday-Friday from 8 a.m.-6 p.m. Eastern Time. FirstEnergy’s automated telephone system is available 24 hours a day for many routine account functions.
What is the Ohio Edison outage number?
Call 1-888-544-4877, also known as 1-888-LIGHTSS, to report an Ohio Edison power outage 24 hours a day.
Can I report an Ohio Edison outage by text?
Yes. Registered customers can text OUT to 544487. Text REG to 544487 to enroll and STAT to request an update on an already reported outage.
How do I check the Ohio Edison outage map?
Use the FirstEnergy Ohio outage map to review current outage information.
What should I do about a downed Ohio Edison power line?
Stay at least 30 feet away, keep other people away and call 911. Do not touch the line or anything that may be in contact with it.
What number do I call for an Ohio Edison payment plan?
Ohio Edison lists payment-options and extended-payment assistance at 1-800-686-3421, Monday-Friday from 8 a.m.-6 p.m. Customers can also call regular Customer Care at 1-800-633-4766 for assistance-program information.
How do I start or stop Ohio Edison service?
Use FirstEnergy’s online Start, Stop or Move Service system. Submit the request in advance because some requests may require at least two business days to process.
Who regulates Ohio Edison?
The Public Utilities Commission of Ohio regulates public utility matters within its jurisdiction. Customers should first give Ohio Edison an opportunity to resolve the issue and can then contact the PUCO at 1-800-686-7826 or file a complaint online when appropriate.
Is Ohio Edison part of FirstEnergy?
Yes. Ohio Edison is a FirstEnergy electric utility. FirstEnergy provides the online account, outage, payment, service-request and customer-support systems used by Ohio Edison customers.
Related Ohio Edison and Electric Utility Resources
- Toledo Edison Customer Service – another FirstEnergy electric utility serving Ohio customers.
- Duquesne Light Customer Service – outage, billing and payment help for a regional electric utility.
- FPL Customer Service – electric-utility customer service, outage and billing information.
- Official Ohio Edison Website
- FirstEnergy Outage Center
- FirstEnergy Bill Assistance
- Public Utilities Commission of Ohio Complaint Form
- Ohio Consumers’ Counsel
About This Page
Updated August 20, 2026. CustomerServiceNumbers.com reviewed Ohio Edison’s current Customer Care number, representative hours, outage-reporting methods, payment-plan contact, FirstEnergy online support tools, bill-assistance information and Ohio utility complaint routes.
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with Ohio Edison, FirstEnergy Corp., the Public Utilities Commission of Ohio or the Office of the Ohio Consumers’ Counsel. We cannot access your Ohio Edison account, restore electric service, change a bill, process a payment, arrange a payment plan or file a regulatory complaint on your behalf.
Utility telephone numbers, hours, payment programs, assistance eligibility and service procedures can change. For an active outage, electrical emergency or account-specific matter, use Ohio Edison’s current FirstEnergy support resources directly.