Caesars Rewards customer service assists loyalty-program members with account access, Reward Credits, Tier Credits, membership cards, offers and participating Caesars Entertainment destinations. Caesars Rewards was previously known as Total Rewards.
- Caesars Rewards Support: 1-800-342-7724
- Reservations and Property Assistance: 1-800-CAESARS or 1-800-223-7277
- Online Help Center: Caesars Rewards Support
- Email Question Form: Submit a Question
- Caesars Rewards Website: Caesars Rewards
How to Contact Caesars Rewards Customer Service
Call 1-800-342-7724 for Caesars Rewards account assistance. Caesars currently directs members with unresolved login problems to select option 2 to speak with a customer-care agent.
Caesars does not publish one universal set of telephone-support hours for every Caesars Rewards issue. The online help center and email-question form remain available when telephone representatives are unavailable.
Use Caesars Rewards customer service for:
- Account login or password problems
- Reward Credit and Tier Credit questions
- Tier-status questions
- Missing or duplicate loyalty accounts
- Name, address or profile corrections
- Caesars Rewards card questions
- Offer and promotion questions
- Participating-property questions
Caesars Rewards Login and Password Help
Members can sign in through the official Caesars Rewards website using their username or Caesars Rewards number. Use the password-reset option when the password is forgotten or the account becomes locked.
If online recovery does not work, call 1-800-342-7724 and select option 2.
What If You Forgot Your Caesars Rewards Number?
Caesars says it does not provide Caesars Rewards account numbers by telephone or email. Members who cannot recover their account number should visit a Caesars Rewards Center at a participating destination and present valid identification.
Missing Reward Credits or Tier Credits
If expected credits are missing, gather the following information before contacting Caesars Rewards:
- Caesars Rewards membership number
- Participating hotel, casino, restaurant or partner
- Date of the qualifying transaction
- Hotel folio, receipt or gaming-session details
- Promotion or offer involved
- Number and type of credits expected
- Screenshots of the account balance when appropriate
Contact the property first when the credits relate to a specific hotel stay, restaurant purchase, casino visit or property promotion. The property may need to verify the transaction before Caesars Rewards can adjust the account.
Caesars Rewards Tier-Status Questions
Caesars Rewards uses Tier Credits to determine membership status. Reward Credits and Tier Credits serve different purposes, and the rules for earning, expiration, promotions and tier qualification can change.
Review the current program rules and account activity before submitting a complaint. If the displayed tier does not match the qualifying activity, contact Caesars Rewards and identify the transactions you believe are missing.
Caesars Rewards Cards
Physical Caesars Rewards cards are generally issued at participating Caesars Rewards Centers. Bring valid identification when requesting a new or replacement card.
Do not confuse a Caesars Rewards membership card with a Caesars Rewards Visa credit card. Questions about a credit-card balance, payment, finance charge, lost card or disputed card transaction should be directed to the financial institution shown on the back of the credit card.
Hotel Reservations and Property Complaints
Caesars Rewards customer service is not always the best department for a room, restaurant, casino-floor, resort-fee, security or local employee complaint. Contact the hotel or casino where the incident occurred.
For reservation assistance or help locating a Caesars Entertainment property, call 1-800-CAESARS or 1-800-223-7277.
Harrah’s hotel and casino concerns are covered separately on the Harrah’s customer-service page.
How to Escalate a Caesars Rewards Complaint
- Review the account activity, program rules and applicable offer terms.
- Contact the property first if the issue originated during a specific stay, visit or purchase.
- Call Caesars Rewards at 1-800-342-7724.
- Provide the relevant dates, receipts, property name and missing-credit information.
- Request a case or reference number.
- Submit the issue through the written question form if documentation is needed.
- Keep copies of receipts, folios, offers, account screenshots and previous responses.
Explain the specific resolution requested, such as restoring missing credits, correcting account information, reviewing tier activity or explaining why a promotion was not applied.
Is Total Rewards Now Caesars Rewards?
Yes. Caesars Entertainment changed the name of Total Rewards to Caesars Rewards effective February 1, 2019. Existing Total Rewards members were transitioned to Caesars Rewards.
Older membership cards, reviews, emails and account records may continue to use the Total Rewards name. Those references generally relate to the same loyalty program under its former branding.
Caesars Rewards Reviews and Complaints
The review section includes one historical Total Rewards-era review from August 2014. The reviewer expressed dissatisfaction after being moved from Diamond status to Gold following reduced gambling activity.
One historical review is not sufficient to establish a current Caesars Rewards review pattern. Program rules and benefits have changed since the review was submitted. New reviews should identify whether the concern involves missing credits, tier status, an offer, account access or a particular Caesars Entertainment property.
Related Loyalty-Program Customer Service Pages
- Hilton Honors Customer Service
- Marriott Bonvoy Customer Service
- IHG Rewards Customer Service
- Choice Privileges Customer Service
Caesars Rewards Customer Service FAQs
What is the Caesars Rewards customer-service number?
Call 1-800-342-7724 for Caesars Rewards account assistance.
Is Total Rewards still operating?
Total Rewards was renamed Caesars Rewards effective February 1, 2019. Former Total Rewards members were transitioned to the Caesars Rewards program.
How do I reset my Caesars Rewards password?
Use the password-reset option on the Caesars website. If the account remains locked, call 1-800-342-7724 and select option 2.
Can Caesars give me my Rewards number by telephone?
Caesars says it does not provide Caesars Rewards account numbers by telephone or email. Visit a Caesars Rewards Center with valid identification if the number cannot be recovered online.
Who handles a missing hotel-stay credit?
Begin with the hotel where the stay occurred and retain the reservation confirmation and final folio. Contact Caesars Rewards if the property confirms the qualifying stay but the credits remain missing.
How do I make a Caesars hotel reservation?
Call 1-800-CAESARS or 1-800-223-7277, or book through Caesars.com.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not associated with Caesars Rewards, Total Rewards, Harrah’s or Caesars Entertainment. This page provides independently researched contact information and a public review section.
Caesars Rewards does not provide support through this website. Contact Caesars Rewards or the property involved directly for account, credit, tier, reservation and complaint assistance.
