Use this page to contact Hotwire customer service for hotel bookings, Hot Rate reservations, car rentals, flights, vacation packages, refunds, itinerary problems, account help, complaints, and customer reviews. Hotwire is an online travel booking site and part of Expedia Group.
Hotwire Customer Service Phone Number and Contact Options
- Hotwire Customer Service Phone: 1-866-381-3981
- Flights, Standard Rate Hotels, and Packages: 1-866-394-2015
- Text Support: Text HELP to 45190
- Live-Agent Messaging: Available through Hotwire’s official contact page for eligible Hot Rate Hotel and Car issues
- International Support: 1-417-520-1680
- Support Email Listed for Certain International Concerns: support@hotwire.com
- Official Contact Page: Hotwire Contact Us
- Hotwire Help Center: Hotwire Help Center
- Official Website: Hotwire.com
- Parent Company: Expedia Group
- Expedia Group Address: 1111 Expedia Group Way W, Seattle, WA 98119
Choose the Correct Hotwire Support Route
Hotwire support depends on the type of booking, whether it is a Hot Rate deal, and whether the issue involves a hotel, car, flight, package, account, payment, or supplier.
- Hot Rate Hotel or Hot Rate Car issue: Use text support, live-agent messaging, the Help Center, or call 1-866-381-3981.
- Flights, standard-rate hotels, or packages: Call 1-866-394-2015.
- Outside the U.S. or Canada: Call 1-417-520-1680 or email support@hotwire.com for eligible concerns.
- Hotel check-in problem: Contact the hotel directly and Hotwire Customer Care with your itinerary number.
- Car-rental pickup problem: Contact the rental agency location and Hotwire Customer Care with your itinerary number.
- Flight disruption: Contact the airline first for same-day travel issues, then contact Hotwire if your Hotwire itinerary needs support.
- Account login, suspicious activity, or frozen account: Contact Hotwire Customer Service through official support routes.
- Low Price Guarantee request: Check the booking in your Hotwire account and follow the claim instructions shown for eligible Hot Rate bookings.
- Billing, charge, or refund dispute: Contact Hotwire first, then contact the supplier, airline, hotel, rental company, bank, or card issuer when appropriate.
Information To Have Ready Before Contacting Hotwire
Before calling, texting, messaging, or emailing Hotwire, gather the details that apply to your issue:
- Hotwire itinerary number or booking confirmation number
- Email address used to book the trip
- Traveler name or guest name exactly as listed on the reservation
- Travel dates, destination, hotel, rental agency, airline, or package details
- Booking type, such as Hot Rate hotel, standard-rate hotel, Hot Rate car, regular-rate car, flight, or package
- Payment method and billing date, without sharing full card numbers publicly
- Hotel, car-rental agency, airline, or supplier messages if you contacted them first
- Screenshots of errors, cancellation rules, or price-guarantee details if support requests them
- Prior case number, text thread, chat transcript, or representative name if available
- A short summary of the issue and the resolution you are requesting
For public reviews, do not post confirmation numbers, itinerary numbers, passenger names, hotel addresses tied to your stay, travel dates, phone numbers, email addresses, payment information, passport information, driver’s license details, or screenshots with private booking information.
Common Reasons Customers Contact Hotwire
- Hotel reservation problems, check-in issues, or hotel not honoring a booking
- Hot Rate hotel or car booking restrictions
- Refunds, credits, cancellations, or change requests
- Car-rental pickup, early return, late arrival, deposit, or rental-agency problems
- Flight schedule changes, cancellations, missed flights, airline disruptions, or rebooking help
- Vacation packages, itinerary numbers starting with 1 or 7, or bundled-trip questions
- Billing problems, duplicate charges, foreign transaction concerns, or unfamiliar charges
- Low Price Guarantee questions
- Account login, password reset, suspicious account activity, or booking access problems
- Complaints about supplier handling, refund decisions, app issues, or customer-service response times
Hot Rate Hotels and Hot Rate Cars
Hotwire’s Hot Rate deals often come with stricter rules than standard bookings. Hotwire’s help and terms state that many Hot Rate hotel and car bookings are final and cannot be cancelled, refunded, changed, exchanged, or transferred. Always review the rules shown before booking.
If you already booked and need help, contact Hotwire with your itinerary number and the exact issue. If the problem involves check-in, pickup, late arrival, or supplier service, contact both Hotwire and the hotel or rental agency as soon as possible.
Standard-Rate Hotels, Flights, and Packages
Standard-rate hotels, flights, and packages may follow different rules than Hot Rate bookings. The cancellation, refund, and change rules can depend on the fare, hotel, airline, supplier, package terms, and the booking details shown at checkout. For flights, standard-rate hotels, or packages, Hotwire directs customers to call 1-866-394-2015.
For same-day airline disruptions, go to the airline first at the airport or through the airline’s official support route. Then contact Hotwire if the itinerary was booked through Hotwire and requires additional support.
Refunds, Cancellations, Credits, and Low Price Guarantee
Hotwire refunds and cancellations depend on the booking type and the supplier rules shown at the time of purchase. Hot Rate bookings are often non-refundable, while standard-rate and regular-rate bookings may have different cancellation windows or fees.
For Low Price Guarantee requests, sign in to your Hotwire account and look for the claim option on eligible bookings. Some claim links may only appear for a limited time after booking.
CustomerServiceNumbers.com does not provide legal, financial, banking, chargeback, travel-insurance, or refund-rights advice. For payment disputes, contact Hotwire, the supplier, your bank, card issuer, travel insurer, consumer agency, or a qualified professional through official channels.
Hotels, Check-In Problems, and Supplier Issues
If a hotel cannot find your reservation, changes your room type, refuses check-in, charges unexpected fees, or says the booking was not received, contact the hotel front desk and Hotwire Customer Care right away. Keep names, dates, screenshots, receipts, and any written messages from the hotel.
For Hot Rate hotel bookings, remember that the hotel name and exact address are usually revealed only after booking. Public reviews should not post private travel details or hotel stay information that could identify your current or future location.
Car Rentals, Pickup Problems, and Agency Charges
For car-rental issues, contact both the rental agency location and Hotwire when the booking was made through Hotwire. Have the itinerary number, pickup location, rental dates, driver name, agency name, and any extra-charge documents ready.
Car-rental agencies may have their own rules for deposits, driver requirements, credit cards, age restrictions, insurance products, tolls, fuel, damage claims, and late returns. Hotwire may not control every policy charged or enforced by the rental supplier.
Flights, Airlines, Delays, and Travel Disruptions
If an airline cancels, delays, changes, or overbooks a flight, contact the airline first for same-day airport handling, rebooking, baggage, or boarding issues. If the flight was booked through Hotwire and you need itinerary support, contact Hotwire after speaking with the airline.
This page does not provide airline passenger-rights, legal, baggage, visa, passport, travel-safety, or travel-insurance advice. Use official airline, airport, TSA, DOT, passport, insurance, and professional support routes for those issues.
Account Security, Fraud, Privacy, and Safe Review Tips
Hotwire accounts and travel bookings can contain sensitive personal information. Do not post itinerary numbers, confirmation numbers, payment details, passport details, driver’s license details, hotel addresses, travel dates, passenger names, or booking screenshots in a public review.
If you receive a suspicious message claiming to be from Hotwire, use Hotwire.com, the Hotwire app, the official Help Center, or verified phone numbers instead of clicking unknown links. If you believe your account or payment method was misused, contact Hotwire and your bank or card issuer through official channels.
How to Escalate a Hotwire Complaint
If your Hotwire issue is not resolved after the first contact, keep a clear timeline and escalate through the correct booking route.
- Confirm the booking type: Hot Rate hotel, standard-rate hotel, Hot Rate car, regular-rate car, flight, or package.
- Contact Hotwire through the correct phone number, text route, live-agent messaging, or Help Center.
- Contact the hotel, airline, car-rental agency, or supplier if the issue happened at check-in, pickup, boarding, or during travel.
- Save screenshots, terms, cancellation rules, receipts, supplier messages, support chats, text messages, and case numbers.
- Ask Hotwire for a case number, written explanation, refund decision, or next step.
- For airline issues, use the airline and DOT routes when appropriate. For billing disputes, contact Hotwire, the supplier, bank, card issuer, or travel insurer through official channels.
Hotwire Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently invites customers to share reviews about Hotwire customer service. Useful reviews may discuss Hot Rate hotel issues, car-rental pickup problems, flight booking support, package support, refund handling, cancellation rules, app problems, billing issues, supplier disputes, account access, response times, and complaint outcomes.
Please keep your review focused on your customer-service experience. Do not include itinerary numbers, confirmation numbers, travel dates, passenger names, hotel stay details, payment information, passport details, driver’s license details, or screenshots that reveal private booking information.
Frequently Asked Questions About Hotwire Customer Service
What is the Hotwire customer service phone number?
Hotwire’s official contact page lists customer support at 1-866-381-3981.
What phone number should I call for Hotwire flights, standard-rate hotels, or packages?
Hotwire lists 1-866-394-2015 for flights, standard-rate hotels, and packages with itineraries starting with 1 or 7.
Can I text Hotwire customer service?
Yes. Hotwire says customers can text HELP to 45190. Message and data rates may apply.
Does Hotwire offer live chat?
Hotwire’s contact page offers live-agent messaging on the site, but it notes that messaging is only available for Hot Rate Hotel and Car issues.
What is Hotwire’s international customer service number?
Hotwire help pages list 1-417-520-1680 for customers calling from outside the U.S. or Canada.
Are Hotwire Hot Rate bookings refundable?
Many Hotwire Hot Rate hotel and car bookings are final and cannot be cancelled, refunded, changed, exchanged, or transferred. Review the booking rules shown before purchase and contact Hotwire if there is a problem with an existing itinerary.
How do I contact Hotwire about a hotel check-in problem?
Contact the hotel front desk and Hotwire Customer Care as soon as possible. Have your itinerary number, guest name, travel dates, and any written hotel messages ready.
How do I contact Hotwire about a car rental problem?
Contact the rental agency location and Hotwire Customer Care. Have your itinerary number, rental agency name, pickup location, driver details, rental dates, and any extra-charge documents ready.
Where is Hotwire’s corporate office?
Hotwire is part of Expedia Group. Expedia Group lists its address as 1111 Expedia Group Way W, Seattle, WA 98119. Customer-service issues should usually be handled through Hotwire support before using corporate-level contact routes.
Is Hotwire the same as Hotwire Communications?
No. Hotwire.com is the Expedia Group travel booking site. Hotwire Communications is a separate internet, TV, and telecommunications company. Make sure you are contacting the correct Hotwire before sharing account or payment information.
Related Resources
Customers comparing online travel, hotel, flight, and vacation-booking support options may also find these CustomerServiceNumbers.com pages useful: Priceline Customer Service, Orbitz Customer Service, Travelocity Customer Service, Expedia Customer Service, and Hotels.com Customer Service. For corporate-level information, see Hotwire Corporate Office Headquarters.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has been helping consumers find customer-service contact information and share service experiences since 2004. We focus on clear contact details, support routing, complaint guidance, user reviews, and practical escalation tips. CustomerServiceNumbers.com is not affiliated with Hotwire, Expedia Group, any hotel, any airline, any rental-car company, or any travel supplier.
Share Your Experience With Hotwire
Have you contacted Hotwire about a hotel booking, Hot Rate reservation, car rental, flight, package, refund, cancellation, billing problem, app issue, account access, supplier dispute, or complaint? Share your experience below to help other customers understand what to expect. Please do not include confirmation numbers, itinerary numbers, travel dates, payment details, passenger names, hotel stay details, passport information, driver’s license details, or booking screenshots in your public review.
Page Update Note
This Hotwire customer service page was updated on July 1, 2026, to verify current phone numbers, text support, live-agent messaging, Help Center routing, Hot Rate booking rules, flights and packages support, Expedia Group address context, related COH page, and live CSN review status.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with Hotwire, Expedia Group, any hotel, airline, car-rental company, travel supplier, bank, card issuer, or travel insurer. This page is provided for informational purposes to help customers find official customer-service routes and share reviews. For travel rules, airline passenger rights, hotel policies, car-rental terms, refunds, chargebacks, legal questions, financial questions, passports, visas, insurance, or safety issues, contact Hotwire, the supplier, the airline, the hotel, the rental agency, your bank, your insurer, the appropriate agency, or a qualified professional through official channels.
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