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Honey Baked Ham Customer Service Phone Number & Complaints

Before contacting Honey Baked Ham customer service, decide whether your issue involves a store pickup order, a shipped order, a holiday preorder, a missing item, a refund, a delivery problem, product quality, a gift card, myHoneyBaked Rewards, catering, fundraising, allergens, or a complaint about a specific store. HoneyBaked support can involve the national customer service team, a local store, the order feedback form, a shipping-order team, a delivery platform, or gift card support.

Honey Baked Ham Customer Service Phone Number and Support

Use the contact options below for Honey Baked Ham customer service, store pickup, shipping orders, refunds, gift cards, rewards, catering, fundraising, product quality, and complaints.

Honey Baked Ham Customer Service Phone Number: 1-800-367-7720
Place a Shipping Order: 1-800-367-2426
Gift Card Balance Phone Number: 1-877-848-5045
Official Contact Page: HoneyBaked Contact Us
Order Feedback Form: ContactHoneyBaked.com
Frequently Asked Questions: HoneyBaked FAQ
Ordering and Shipping Information: HoneyBaked ordering and shipping information
HoneyBaked Guarantee: HoneyBaked guarantee
myHoneyBaked Rewards: myHoneyBaked Rewards terms
Gift Card Terms: HoneyBaked gift card terms
Store Locator: Find a HoneyBaked store
Delivery Options: HoneyBaked delivery options
Corporate Office Address: The Honey Baked Ham Company, LLC, 3875 Mansell Rd, Alpharetta, GA 30022

Official Website: HoneyBaked.com

Important Support Hours Note

Older listings may show Honey Baked Ham customer service hours as Monday-Friday, 9 AM-6 PM ET. Because holiday schedules, store hours, shipping-order support, and customer-service availability can change, use the official HoneyBaked contact page and local store page for the most current hours.

Local store hours can vary, especially around Easter, Thanksgiving, Christmas, and other major food-order periods. If your issue involves same-day pickup, holiday pickup, a local catering order, or store availability, check the specific store page or contact that store directly.

Choose the Correct Honey Baked Ham Support Route

Honey Baked Ham customer service issues can involve a local store, national customer service, shipping support, order feedback, delivery support, gift card support, rewards support, catering, fundraising, or corporate resources. Choosing the right route can help your issue get reviewed faster.

General question or customer service issue: Call 1-800-367-7720 or use the official contact page.
Shipping order: Call 1-800-367-2426 or use the online order tools.
Recent receipt/order feedback: Use the official order feedback form and enter the order number from your receipt.

Store pickup problem: Contact the store where the order was scheduled for pickup.
Missing item, wrong item, or product quality issue: Save the receipt, package, order details, and photos, then contact customer service or the local store.
Shipped order late, damaged, or missing: Contact shipping support with the order number, delivery date, tracking details, and photos if available.

Gift card issue: Use HoneyBaked gift card support and keep the card number and PIN private.
Rewards issue: Sign in to your myHoneyBaked Rewards account and review points, offers, and account details before contacting support.
Delivery app issue: If ordered through DoorDash, Uber Eats, Grubhub, or another delivery platform, contact that platform as well.

Catering or fundraising issue: Use the order details, event date, store location, and receipt when contacting support.

What to Have Ready Before Contacting Honey Baked Ham

Before calling the Honey Baked Ham phone number, using the order feedback form, or contacting a local store, gather the details that apply to your issue.

Order number or receipt number
Store location, city, and state
Pickup date, delivery date, or shipping date
Product name, size, weight, or package details
Tracking number, if the item was shipped
Photos of damaged, missing, incorrect, or poor-quality items, if helpful

Gift card number or balance issue details, shared only through official support routes
Rewards account email or phone number, if relevant
Catering, fundraiser, or event details, if relevant
A short explanation of what happened and the resolution you want

Do not post private information in the public review section below. Remove full receipts, order numbers, delivery addresses, phone numbers, emails, payment details, gift card numbers, gift card PINs, rewards screenshots, pickup confirmations, holiday travel details, catering/event details, fundraiser participant information, and medical or allergy details before posting.

Common Reasons Customers Contact Honey Baked Ham Customer Service

Customers may contact Honey Baked Ham support for many store, shipping, holiday, gift card, rewards, and product issues, including:

Holiday preorder questions
Store pickup order not ready or not found
Wrong item, missing item, or incomplete order
Shipped order late, missing, damaged, or delivered after the event
Refund or replacement requests
Ham, turkey, side dish, dessert, or meal quality concerns
Product availability, discontinued items, seasonal items, or local stock questions

Weight, price, or weighted-product questions
Gift card balance, redemption, or fraud concerns
myHoneyBaked Rewards points, offers, birthday rewards, or account issues
Catering orders, business gifts, group meals, and holiday parties
Fundraising orders, Digital Dozens-style offers, certificates, or redemption questions
Delivery app problems through DoorDash, Uber Eats, Grubhub, or another provider
Nutrition, ingredients, allergens, food safety, or storage questions

Store Pickup, Holiday Orders, and Local Store Help

Honey Baked Ham is especially busy around Easter, Thanksgiving, Christmas, and other holiday meal periods. If your issue involves a local pickup order, contact the store shown on your order confirmation or receipt as soon as possible.

For holiday pickup, confirm your pickup date, time, store location, product size, and order number before traveling. If someone else is picking up the order, make sure they have the necessary order information.

If a store pickup order is wrong or missing items, document the issue immediately. Save the receipt, take photos if helpful, and ask the store or customer service what refund, replacement, or pickup option is available.

Shipping Orders, Delivery Timing, and Damaged Packages

For shipped HoneyBaked orders, use the shipping-order phone number or official order support. Keep the order number, tracking number, requested delivery date, shipping address, item details, and delivery confirmation ready.

Shipping delays can be especially serious when the order is for a holiday meal, party, sympathy gift, business gift, or family event. If the delivery date changes, contact HoneyBaked as soon as you know the order may not arrive in time.

If a shipped item arrives damaged, warm, spoiled, incomplete, or late, take photos of the package, label, product, packaging materials, and temperature/condition if relevant. Save the item and packaging until customer service tells you what to do.

HoneyBaked Guarantee, Refunds, and Product Quality Complaints

HoneyBaked publishes a guarantee that says the company wants to make things right within 60 days of receiving or picking up an order. If you are dissatisfied with an order, contact customer service with the receipt, order number, product details, and a clear explanation.

For product quality complaints, include the product name, size or weight, pickup or delivery date, store location, and photos. Examples may include poor glaze, excessive fat, dryness, wrong item, missing sides, damaged dessert, cold food, unusual taste, or a product that did not match expectations.

For refunds, be specific about the item, amount, payment method, date, and whether you want a refund, replacement, store credit, or other resolution. Refund timing may depend on the store, order method, payment card, delivery platform, or shipping claim.

Weighted Products, Order Changes, and Cancellations

Many HoneyBaked products, such as hams and turkeys, may be sold by weight or selected within a weight range. Pricing, final weight, and pickup details can vary by product and store.

If you need to cancel or change a weighted-product order, contact the store where the order is scheduled for pickup before the scheduled pickup date. This helps the store locate the order and explain available options.

Keep copies of your confirmation email, receipt, cancellation request, and any response from the store or customer service.

myHoneyBaked Rewards, Offers, and Account Help

myHoneyBaked Rewards can involve points, offers, account login, birthday rewards, missing credit, email preferences, and redemption issues. Sign in to your account before contacting support and check whether the purchase, store, or offer qualifies.

If points or offers are missing, save the receipt and screenshot the offer if possible. Include the store location, purchase date, order method, account email, and the reward you expected to receive.

Do not post rewards account screenshots, birthday offers, personal information, email addresses, or account details in public comments.

Gift Cards, Balance Checks, and Gift Card Scam Warnings

HoneyBaked gift card questions can involve balances, activation, redemption, gift card terms, online use, in-store use, or suspected fraud. HoneyBaked lists a gift card balance phone number at 1-877-848-5045.

Keep gift card numbers, PINs, receipts, activation slips, screenshots, and barcodes private. Share them only through official HoneyBaked support routes.

Gift cards are commonly used in scams. Do not use HoneyBaked gift cards or any other gift cards to pay taxes, bail, utility bills, debt collectors, tech support callers, medical bills, prize fees, shipping fees, or anyone claiming there is an emergency.

Catering, Business Gifts, Fundraising, and Large Orders

HoneyBaked is often used for office meals, holiday parties, sympathy meals, business gifts, school fundraisers, church events, and family gatherings. For larger orders, keep the event date, pickup or delivery time, number of guests, product list, receipt, and contact name ready.

For catering or group-order problems, contact the local store or customer service quickly. Explain whether the issue involves missing items, wrong quantities, late delivery, pickup timing, quality, packaging, or payment.

Do not post fundraiser participant lists, employee lists, school details, donor information, business gift recipient names, catering addresses, or event guest details in public reviews.

Delivery Apps, Local Delivery, and Third-Party Orders

HoneyBaked may be available through DoorDash, Uber Eats, Grubhub, or other delivery providers depending on location. If you ordered through a delivery app, contact that app as well as HoneyBaked when needed.

Delivery platforms may control driver issues, delivery fees, app credits, missing-delivery claims, delivery address problems, and platform refunds. HoneyBaked may be better positioned to review food preparation, packaging, missing items packed by the store, or product quality.

When filing a delivery complaint, keep the restaurant/store location, delivery platform, order number, delivery time, photos, and refund request details.

Food Safety, Storage, Nutrition, and Allergen Questions

For nutrition, ingredient, storage, reheating, and allergen questions, review HoneyBaked’s official FAQ and product information. Prepared foods can involve allergens, cross-contact risk, storage temperature, reheating instructions, and expiration guidance.

If you have a serious allergy, medical condition, or food-safety concern, contact a qualified healthcare professional, local health department, or emergency services as appropriate. Do not post medical details, allergy photos, diagnosis details, or health records in public comments.

For food quality or safety complaints, keep the packaging, label, receipt, product code, pickup or delivery date, and photos if safe to do so.

Honey Baked Ham Complaints and Escalation Tips

Start with the local store when the issue involves same-day pickup, a missing item, wrong item, holiday pickup problem, refund request, or food quality issue. If the store cannot resolve the matter, call HoneyBaked customer service or use the official contact/feedback route.

When submitting a complaint, be specific. Include the store location, order number, date, product, amount paid, photos if useful, and the resolution requested. For shipping problems, include the tracking number, requested delivery date, actual delivery date, and package condition.

If the issue remains unresolved, keep a written record of contacts, case numbers, receipts, screenshots with private details removed, and promised follow-up. Depending on the issue, you may also need to contact a delivery platform, payment card issuer, shipping carrier, gift card support, local health department, or consumer protection office.

What to Expect When Contacting Honey Baked Ham

HoneyBaked support may ask for your name, email, phone number, store location, order number, receipt, pickup date, delivery date, product details, photos, rewards account, gift card details, or a description of the issue.

Some issues can be handled by national customer service. Others may be routed back to the local store, franchise operator, shipping team, delivery app, rewards support, gift card support, catering team, fundraising team, or corporate office depending on the issue.

Honey Baked Ham Reviews and Complaints on CSN

CustomerServiceNumbers.com currently shows 0 out of 5 stars for Honey Baked Ham based on 0 customer reviews. Because there are no live CSN reviews on this listing yet, this page does not summarize positive or negative Honey Baked Ham customer sentiment.

If you have contacted Honey Baked Ham customer service, called the HoneyBaked phone number, used the order feedback form, reported a missing item, requested a refund, had a shipping problem, had a rewards issue, had a gift card issue, handled catering or fundraising support, or filed a product-quality complaint, you can leave a review below. Please remove private order, payment, delivery, gift card, rewards, event, and medical information before posting.

Frequently Asked Questions About Honey Baked Ham Customer Service

What is the Honey Baked Ham customer service phone number?

The Honey Baked Ham customer service phone number for general inquiries is 1-800-367-7720.

What is the Honey Baked Ham shipping-order phone number?

HoneyBaked lists 1-800-367-2426 for placing a shipping order.

How do I leave feedback about a HoneyBaked order?

Use the official order feedback form and enter the order number from the top left of your receipt. You can also contact customer service if you need help locating the correct support route.

How do I complain about a Honey Baked Ham store?

Start with the local store when the issue involves pickup, missing items, order accuracy, or food quality. If the store does not resolve the issue, call customer service or use the official contact form with your receipt and order details.

How long do I have to report a HoneyBaked order problem?

HoneyBaked’s guarantee says the company wants to make things right within 60 days of receiving or picking up your order. Contact support as soon as possible and keep the receipt, package, and photos if available.

What is the HoneyBaked gift card balance phone number?

HoneyBaked lists 1-877-848-5045 for gift card balance inquiries.

Can I post my receipt, order number, or gift card number in a review?

No. Do not post full receipts, order numbers, delivery addresses, payment details, gift card numbers, gift card PINs, rewards screenshots, catering details, fundraiser details, phone numbers, emails, or medical/allergy details in public comments.

Related Customer Service Resources

Read or leave company reviews on ZeroStars.org

Page Update Note

This Honey Baked Ham customer service page was updated on June 30, 2026, to verify the current general customer service phone number, add the shipping-order phone number, add gift card balance support, confirm the Alpharetta corporate address, add order feedback and guarantee guidance, remove unsupported CSN review-theme claims, remove stray backticks and generic CSNDB/COH homepage links, and improve guidance for holiday orders, pickup, shipping, refunds, product quality, rewards, gift cards, catering, fundraising, delivery, food safety, privacy, scams, and complaint escalation.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service phone numbers, support routes, complaint resources, and company contact information since 2004. CSN is not affiliated with The Honey Baked Ham Company, LLC, HoneyBaked, any HoneyBaked store, franchise location, delivery platform, shipping carrier, fundraiser partner, gift card reseller, or payment processor. This page is designed to help readers find the right Honey Baked Ham support route and share customer service experiences in a public review format.

Share Your Experience

Have you contacted Honey Baked Ham customer service, called the HoneyBaked phone number, used the order feedback form, reported a missing item, requested a refund, had a late shipping problem, had a rewards issue, had a gift card problem, handled catering or fundraising support, or reported a product-quality concern? Share your experience below to help other customers understand what happened and which support route worked best.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not associated with The Honey Baked Ham Company, LLC, HoneyBaked, any HoneyBaked store, franchise location, delivery platform, shipping carrier, fundraiser partner, gift card reseller, or payment processor. This page is for informational, review, and complaint-sharing purposes only. Phone numbers, support routes, order rules, pickup terms, shipping timelines, guarantee policies, refund practices, gift card terms, rewards rules, fundraising terms, catering options, delivery availability, food safety information, allergen information, and corporate contacts can change. Contact HoneyBaked directly for the most current information.

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