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Zaxby’s Customer Service Phone Number & Order Help

If you need help with a Zaxby’s restaurant visit, wrong order, missing item, online order, delivery or pickup issue, app problem, Zax Rewardz account, missing points, gift card, catering order, refund request, food quality concern, or store complaint, start with the correct Zaxby’s support route. Many Zaxby’s issues are tied to a specific restaurant location, receipt, app account, delivery provider, or gift card, so gather those details before contacting customer service.

Zaxby’s Customer Service Phone Number and Support

Zaxby’s lists its main customer service phone number as 1-866-892-9297. Zaxby’s lists phone support hours as Monday through Sunday, 10 a.m. to 9:30 p.m. EST. Customers can also use the official contact page and Zaxby’s support portal for guest feedback, support tickets, FAQs, app help, rewards, gift cards, orders, and restaurant issues.

Zaxby’s customer service phone number: 1-866-892-9297
Customer service hours: Monday-Sunday, 10 a.m.-9:30 p.m. EST
Zaxby’s contact page: Zaxby’s Contact Us
Zaxby’s support portal: Zaxby’s Support
Submit a support ticket: Submit a Zaxby’s Ticket
Frequently asked questions: Zaxby’s FAQ
Find a Zaxby’s restaurant: Zaxby’s Store Locator
Order online: Zaxby’s Online Ordering
Zax Rewardz: Zaxby’s Rewards
Gift cards: Zaxby’s Gift Cards
Delivery partners: Zaxby’s Delivery
Catering: Zaxby’s Catering Menu
Corporate office: Zaxby’s Franchising LLC, 1040 Founders Blvd., Athens, GA 30606

For the fastest help, contact the restaurant involved when the problem happened at a specific location. For app, online order, rewards, gift card, delivery, or unresolved guest-experience issues, use the official Zaxby’s support portal or submit a support ticket.

Choose the Correct Zaxby’s Support Route

Use the route below that best matches your Zaxby’s issue.

Restaurant visit complaint: Contact the local Zaxby’s first when possible, then use Zaxby’s support if the issue is not resolved.

Wrong or missing item: Contact the restaurant that prepared the order and keep your receipt or order confirmation ready.
Drive-thru issue: Save the receipt, visit time, store location, and order details before submitting feedback.
Online order problem: Use the support portal or ticket form with the order number, restaurant location, and account details.

Delivery issue: Check whether the order was placed through Zaxby’s or a third-party delivery app, then contact the correct support provider.
Zax Rewardz issue: Sign in to your account and use the support portal for missing points, reward redemption, account login, or offer problems.
Gift card problem: Use the Zaxby’s gift card page to check balance or ask about lost, stolen, damaged, or non-working gift cards.

Catering order issue: Contact the participating Zaxby’s location handling the catering order and keep the order details ready.
Food allergy or nutrition question: Review Zaxby’s official nutrition/allergen resources and ask the restaurant before ordering.
Corporate-level complaint: Use the Zaxby’s Corporate Office Headquarters link in the related resources section after contacting customer service.

What to Have Ready Before Contacting Zaxby’s

Having the right details ready can help Zaxby’s or the local restaurant review your complaint, refund request, app problem, rewards issue, or order concern faster.

The Zaxby’s restaurant location, city, and state
Date and approximate time of visit or order
Receipt number, order number, or ticket number
Name used on the order
How the order was placed: in restaurant, drive-thru, Zaxby’s app, website, or delivery app
Items ordered and what went wrong
Payment amount and payment method for refund or billing issues

Photos of the food, packaging, receipt, or issue, with private details covered
Zax Rewardz account email or phone number if the issue involves points or rewards
Gift card number and purchase receipt if the issue involves a gift card

Delivery app name and delivery order number, if applicable
Support ticket number from any prior Zaxby’s contact

Do not post receipt numbers, order numbers, gift card numbers, PINs, payment card information, phone numbers, email addresses, delivery addresses, Zax Rewardz account details, employee personal information, or app screenshots with private information in public reviews.

Common Reasons Customers Contact Zaxby’s

Wrong order
Missing food item
Cold or poorly prepared food
Drive-thru complaint
Long wait time
Restaurant cleanliness concern
Food quality issue
Overcharge or pricing question
Refund request
App order problem
Website order problem
Delivery issue
Zax Rewardz login or points problem
Gift card balance or redemption issue
Catering order issue
Allergen, nutrition, or ingredient question

Restaurant Feedback and Local Store Complaints

If your issue happened at a specific Zaxby’s restaurant, the local store is often the best first contact. Local restaurant issues may include wrong food, missing items, refund requests, drive-thru delays, rude service, food quality, store cleanliness, missing receipts, or catering pickup problems.

Use the Zaxby’s store locator to find the restaurant involved. Then contact customer service or submit a support ticket with the location, date, time, receipt number, order method, and a clear description of what happened.

Online Orders, Pickup, and Delivery Help

Zaxby’s offers online ordering for pickup and delivery at participating locations. If your order is missing, wrong, late, or charged incorrectly, check your order confirmation, receipt, account history, and delivery messages before contacting support.

If the order was placed through a third-party delivery app, the delivery company may control driver assignment, delivery timing, service fees, refunds, and delivery adjustments. Keep both the Zaxby’s receipt and the delivery app receipt until the issue is resolved.

Zax Rewardz App and Account Help

Zax Rewardz is Zaxby’s loyalty program for earning and redeeming points and rewards. Use the Zaxby’s app or rewards account for available offers, rewards, recent orders, and account details.

If points are missing, a reward did not apply, the app will not load, or your account login is not working, use the support portal or submit a ticket. Include your account email or phone number, order receipt, restaurant location, order date, and screenshots with private information covered.

Zaxby’s rewards policy says points expire 365 days from the date they are earned or awarded, and other rewards may have their own expiration rules. Review the current rewards terms before relying on an offer or reward.

Gift Cards and Gift Card Balance Help

Zaxby’s offers physical and electronic gift cards. Zaxby’s says electronic gift cards are sent instantly by email, physical gift cards are sent by mail, and bulk gift card options are available through the gift card page.

If a Zaxby’s gift card is not working, check the balance first and review the FAQ for lost, stolen, or damaged gift card help. Keep the gift card number, purchase receipt, email delivery confirmation, store location, and date of attempted use ready. Do not post gift card numbers or PINs publicly.

Catering Orders and Large Orders

Zaxby’s catering is available at participating locations and may include Chicken Fingerz platters, wings, boxed lunches, party trays, Zalads, sides, drinks, sauces, and desserts. Catering availability, prices, delivery options, and timing can vary by location.

If a catering order is late, incomplete, incorrect, or missing items, contact the store handling the order immediately. Keep the catering confirmation, pickup or delivery time, store location, contact name, payment details, and photos of the issue.

Food Quality, Allergens, and Nutrition

For food quality concerns, contact the restaurant that prepared the order and submit feedback to Zaxby’s if needed. Include the store location, order time, item name, receipt, photos, and whether the issue involved missing ingredients, undercooked food, foreign object concerns, allergens, or incorrect preparation.

If you have a food allergy or sensitivity, review Zaxby’s official nutrition and allergen information before ordering and speak with the restaurant directly. Do not rely on public reviews or third-party menu pages for current allergen information.

Employment, W-2, and Franchise Issues

Many restaurant employment, payroll, W-2, scheduling, hiring, and workplace issues are handled by the local restaurant, franchise operator, or employer of record. CustomerServiceNumbers.com is not a Zaxby’s employment, payroll, or HR support channel.

If you are a current or former employee, contact the restaurant or franchise operator where you worked. Do not post Social Security numbers, W-2 information, employee ID numbers, pay stubs, manager personal information, or workplace documents in public reviews.

Zaxby’s Scam and Order Safety Warnings

Be careful with fake Zaxby’s coupons, gift card scams, fake delivery texts, fake customer service numbers, lookalike websites, social media giveaways, and suspicious app-support messages. Scammers may try to steal payment information, Zax Rewardz logins, gift card numbers, phone numbers, or delivery addresses.

Use Zaxbys.com, the Zaxby’s app, or the official Zaxby’s support portal.

Do not click suspicious coupon, refund, delivery, gift card, or account-lock links.
Do not share your Zax Rewardz password, verification code, gift card number, PIN, or payment card with unknown callers.
Be cautious of social media posts offering unrealistic free food or bulk gift cards.

If a delivery or refund message looks suspicious, go directly to the app or official website.
If your payment card or gift card information was entered on a suspicious site, contact your card issuer or gift card support immediately.

How to Escalate a Zaxby’s Complaint

If the local Zaxby’s restaurant does not resolve your issue, call 1-866-892-9297 or submit a support ticket through Zaxby’s support portal. Depending on the issue, escalation may involve restaurant management, a franchise operator, app support, online ordering support, Zax Rewardz support, gift card support, catering support, or corporate review.

Keep a written timeline with store location, order date, order number, receipt, photos, app screenshots with private information covered, phone calls, support tickets, employee or manager names if appropriate, and promised follow-up dates.

If the issue needs corporate-level review, you may also use the Zaxby’s Corporate Office Headquarters page linked below for headquarters and escalation information.

Zaxby’s Reviews and Complaints on CustomerServiceNumbers.com

CustomerServiceNumbers.com currently does not have enough published Zaxby’s reviews to summarize a clear customer trend. The live review section shows 0 reviews, so readers are encouraged to share their own Zaxby’s customer service experience below.

When leaving a review, describe the restaurant location, issue, support route used, how long it took, whether Zaxby’s resolved the problem, and what other customers should know. Do not post receipt numbers, phone numbers, email addresses, delivery addresses, payment details, gift card numbers, Zax Rewardz account information, employee personal details, or app screenshots with private information.

Related Chicken and Fast Food Customer Service Pages

Zaxby’s Customer Service FAQs

What is the Zaxby’s customer service phone number?

The Zaxby’s customer service phone number is 1-866-892-9297.

What are Zaxby’s customer service hours?

Zaxby’s lists customer service phone hours as Monday through Sunday, 10 a.m. to 9:30 p.m. EST.

How do I contact Zaxby’s about a bad restaurant experience?

Contact the local restaurant when possible, then use Zaxby’s support portal or submit a ticket with the store location, date, time, receipt number, order method, and details of what happened.

How do I report a Zaxby’s app or online order problem?

Use Zaxby’s support portal or ticket form. Include your account email or phone number, order number, restaurant location, order date, and screenshots with private details covered.

How do I get help with Zax Rewardz?

Sign in to your Zax Rewardz account and use Zaxby’s support portal for missing points, reward redemption, login, or offer problems. Keep your receipt and account details ready.

Do Zax Rewardz points expire?

Zaxby’s rewards policy says points expire 365 days from the date they are earned or awarded. Other rewards may have their own expiration rules.

How do I check a Zaxby’s gift card balance?

Use the gift card balance option on Zaxby’s official gift card page. Keep the gift card number and PIN private.

Where is Zaxby’s headquartered?

Zaxby’s corporate headquarters is listed at 1040 Founders Blvd., Athens, GA 30606.

Page Update Note

This Zaxby’s customer service page was updated on June 27, 2026, to reflect current Zaxby’s customer service phone number details, updated phone support hours, official support portal, restaurant feedback guidance, online ordering support, Zax Rewardz help, gift card support, catering information, scam warnings, COH link information, and live CSN review-status information.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and consumer review information since 2004. CSN is independent and is not affiliated with Zaxby’s, Zaxbys, Zaxby’s Franchising LLC, Zaxbys SPE Franchisor LLC, Zaxbys.com, any Zaxby’s franchise owner, or any company listed on this website.

Our goal is to help readers find the correct support route, compare customer service experiences, and share reviews that may help other consumers. For restaurant orders, app problems, refunds, gift cards, rewards, franchise-owned store issues, delivery problems, catering, or account-specific concerns, always verify details directly with Zaxby’s or the local restaurant involved.

Share Your Zaxby’s Customer Service Experience

Have you contacted Zaxby’s about a restaurant visit, drive-thru order, wrong item, missing item, refund, food quality concern, app problem, Zax Rewardz issue, gift card, delivery order, catering order, employee concern, or store complaint? Share your experience below to help other customers.

Privacy reminder: Do not post your receipt number, order number, phone number, email address, delivery address, payment information, gift card number, PIN, Zax Rewardz login, employee personal details, or any other sensitive information in a public review.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Zaxby’s, Zaxbys, Zaxby’s Franchising LLC, Zaxbys SPE Franchisor LLC, Zaxbys.com, or any Zaxby’s franchise owner. This page is for informational and consumer-review purposes only. Phone numbers, support routes, store hours, franchise ownership, menu items, app features, gift card terms, reward rules, delivery options, catering availability, refund policies, and website links can change. Always confirm important details directly with Zaxby’s or the local restaurant involved.

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