Pegasus Faucets customer service can help with replacement cartridges, handles, aerators, sprayer hoses, drains, missing parts, installation manuals and warranty claims. Official Pegasus faucet manuals published through The Home Depot direct customers to 1-877-580-5682 for parts and warranty assistance.

For a Home Depot order, receipt, return, delivery or refund problem, contact Home Depot rather than the faucet parts department. Pegasus has a limited current product selection, while many Pegasus faucets installed in homes are older models that may require a manual, original part number or compatible replacement.

Pegasus Faucets Customer Service Phone Numbers

Pegasus faucet parts and warranty support: 1-877-580-5682
Home Depot Customer Care: 1-800-466-3337
HomeDepot.com online order support: 1-800-430-3376
Home Depot customer-service center: Home Depot Customer Service
Home Depot support directory: Choose the Correct Home Depot Department

Home Depot order status: Track a Home Depot Order
Home Depot return policy: Review the Current Return Policy
Home Depot refund information: Review Refund Processing
Pegasus products at Home Depot: View Current Pegasus Products
Home Depot store locator: Find a Home Depot Store
Home Depot corporate address: The Home Depot, 2455 Paces Ferry Road, Atlanta, GA 30339

Older Pegasus manuals list different operating hours for the parts and warranty number. Some manuals show weekday and Saturday availability, while others show weekday service only. Because Home Depot does not currently publish one universal Pegasus schedule, call availability may vary.

The telephone line may identify itself as Parts Helpers, a faucet warranty department or another Home Depot product-support center. The same support operation handles parts for multiple Home Depot faucet lines, so a greeting that does not say “Pegasus” does not necessarily mean the number is incorrect.

Best Support Route for a Pegasus Faucet Problem

Replacement cartridge, handle, aerator or hose: Call 1-877-580-5682 with the faucet model and part number.
Missing part in a new package: Contact Pegasus parts support before returning the entire faucet.
Manufacturer warranty claim: Use the Pegasus support number and have the original receipt available.

Need an installation manual: Search the model on HomeDepot.com and open the product documents.
Recent Home Depot store purchase: Contact the store shown on the receipt.
HomeDepot.com order or delivery: Call 1-800-430-3376.
Home Depot return or refund: Call 1-800-466-3337 or visit the store.

Faucet is leaking and may damage the home: Shut off the water and contact a licensed plumber when necessary.
Hidden tub or shower valve problem: Use a qualified plumber rather than opening a wall without identifying the valve.
Part is discontinued: Ask for a superseding part number, compatible replacement or complete-faucet replacement option.

Unresolved Home Depot complaint: Escalate through Customer Care and then the Home Depot corporate office if needed.

Is Pegasus Faucets Still in Business?

Pegasus continues to appear as a brand on HomeDepot.com, but its current selection is much smaller than it was in prior years. Current listings primarily include selected claw-foot tub faucets, drains, spouts and related bathroom products.

Many Pegasus kitchen, bathroom and Roman tub faucets found in homes are legacy models that are no longer listed for sale. Support for those products may depend on:

Whether the model number can be identified
Whether the original service-part number is known
Whether the part is still manufactured
Whether another Home Depot faucet part is compatible
Whether proof of purchase is available
Whether the product remains eligible for warranty assistance

Do not assume that every Pegasus faucet has been discontinued or that every old component remains available.

Information to Have Before Calling Pegasus Support

Full faucet model number
Home Depot SKU or Internet number
Approximate purchase date
Home Depot store or website used
Original receipt or order confirmation
Faucet type
Finish or color
Part number from the manual
Photographs of the faucet
Photographs of the defective part
Photograph of the faucet ID label
Description of the leak or failure
Whether the faucet is used residentially or commercially
Previous case or replacement information
The specific part or resolution requested

Do not publish an order number, receipt, home address, faucet ID label, payment information or private support correspondence in a public review.

How to Identify a Pegasus Faucet Model

The model number may appear on:

The original box
The Home Depot receipt
An online order confirmation
The first page of the installation manual
A label attached to a supply tube
A tag near the hot-water inlet
The underside of the faucet body
A label inside a vanity cabinet

The Home Depot SKU, Internet number and faucet model number are not always the same. Record every number found before calling.

What Is a Pegasus RP Part Number?

Many Pegasus manuals include service-parts diagrams. Individual replacement components are identified by numbers beginning with RP.

Examples of components that may have an RP number include:

Cartridge
Handle
Handle cap
Set screw
Bonnet
Aerator
Sprayer hose
Quick-connect fitting
Weight
Drain assembly
Lift rod
Pop-up stopper
Washer
Mounting nut
Check valve

Use the RP number whenever possible. Two cartridges can look almost identical but differ in stem length, rotation, diameter, port location or temperature-limit features.

How to Find a Pegasus Installation Manual

Locate the faucet model or Home Depot SKU.
Search HomeDepot.com for the model.
Open the matching product page.
Look for Product Details, Resources, Installation Guide or Use and Care Manual.
Confirm that the model numbers on the first page match the faucet.
Save the manual before ordering a part.

A manual for a similar-looking faucet may contain the wrong cartridge, hose, drain or mounting hardware.

Pegasus Faucet Limited Lifetime Warranty

Many official Pegasus faucet manuals contain a limited lifetime residential warranty. The typical language states that Pegasus products are warranted to the original consumer purchaser against defects in materials or workmanship.

Common warranty requirements and limitations include:

The claimant must be the original consumer purchaser.
The original sales receipt may be required.
The faucet must have been used in an ordinary residential application.
The problem must involve a defect in materials or workmanship.

Misuse, abuse and normal wear are excluded.
Industrial, commercial and business use commonly receives a shorter five-year warranty.
Incidental and consequential damage may be excluded.
The available remedy may be a replacement product or part.
Labor, plumber charges and property damage may not be covered.

The manual supplied with the exact faucet controls. Some Pegasus accessories, sprayers or other products may have shorter warranty periods.

Does the Pegasus Warranty Cover Plumbing Labor?

A replacement-part warranty does not automatically pay for:

Plumber labor
Diagnostic charges
Wall or cabinet access
Drywall repair
Countertop removal
Water-damage restoration
Mold remediation
Hotel or temporary housing costs
Damage to other property

Ask the warranty department exactly what it is approving before hiring a contractor or authorizing repair work.

Can I Make a Warranty Claim Without a Receipt?

Pegasus manuals commonly require proof of purchase from the original consumer purchaser. When the receipt is missing, try:

Home Depot receipt lookup
Home Depot account order history
Credit or debit card records
Email order confirmations
Pro Xtra purchase history
Gift purchaser records
Original contractor or builder documents

Home Depot or the warranty provider may still review the product information, but a no-receipt warranty replacement is not guaranteed.

Does the Pegasus Warranty Transfer to a New Homeowner?

Many Pegasus faucet warranties are written for the original consumer purchaser. A subsequent homeowner may be able to buy replacement parts or obtain technical guidance, but should not assume that the original warranty transferred with the house.

Provide any receipt, builder document, model number or previous warranty correspondence available.

Home Depot Return Policy for a Recent Pegasus Purchase

Home Depot currently states that most merchandise can be returned within 90 days with proof of purchase, although exceptions apply. Current Pegasus product listings also commonly show a 90-day return period.

Before returning a new faucet:

Review the product-specific return window.
Keep the receipt or order confirmation.
Keep the box and packaging.
Include manuals and unused parts.
Drain water from a faucet that was briefly installed.
Explain whether the item is defective, incomplete or simply unwanted.
Do not mix parts from another faucet into the package.

A return policy is separate from the manufacturer warranty. A faucet installed for several years will normally require parts or warranty support rather than an ordinary retail return.

How Long Does a Home Depot Refund Take?

Home Depot says ordinary refunds generally take approximately seven business days to process, although timing depends on:

Return method
Original payment method
Bank processing
Mail return transit
Large-item pickup
Store credit or gift-card handling

Keep the return receipt and request the refund reference information if the credit does not appear.

Pegasus Faucet Package Has Missing Parts

Do not begin installation until the package contents have been checked.
Compare every component with the manual.
Check cardboard inserts and small hardware bags.
Record the model number.
Identify the missing part by letter or RP number.
Call 1-877-580-5682.
Ask whether the part can be shipped.
Contact Home Depot if the complete product must be returned.

Do not substitute random mounting hardware, supply fittings or valve components when the dimensions and materials are unknown.

Replacement Cartridge for a Pegasus Faucet

A cartridge controls water flow, mixing or shutoff inside many Pegasus faucets. To identify the correct replacement:

Find the faucet model.
Find the original cartridge RP number.
Determine whether it is hot, cold or a single-handle mixing cartridge.
Photograph the stem and cartridge body.
Measure the overall length and diameter if instructed.
Record any stamped numbers.
Confirm the direction of rotation.
Ask whether a newer part supersedes the old number.

Do not order solely by appearance. Installing the wrong cartridge can cause leaking, reversed handles, incomplete shutoff or incorrect hot-water control.

Pegasus Faucet Is Dripping From the Spout

A dripping spout can result from:

Worn cartridge
Damaged valve seat
Debris inside the valve
Incorrect cartridge installation
Loose bonnet
Damaged washer or seal
Excessive water pressure

Close the hot and cold supply valves.
Open the faucet to relieve pressure.
Confirm whether hot or cold water is leaking.
Locate the manual and cartridge number.
Inspect or replace the approved component.
Flush the faucet before final use.
Check for leaks after restoring water.

Contact a plumber when the shutoff valves do not work, the faucet is heavily corroded or the repair risks damaging the sink or countertop.

Pegasus Faucet Is Leaking Under the Sink

Possible leak points include:

Supply-line connection
Faucet inlet
Quick-connect hose
Pull-down sprayer hose
Faucet body
Mounting area
Drain flange
Pop-up drain assembly
P-trap or unrelated plumbing

Dry the area and identify where water first appears. Do not assume that every leak under a Pegasus faucet comes from the faucet itself.

Shut off the water immediately when leakage could damage cabinets, floors, walls or rooms below.

Pegasus Pull-Down or Pull-Out Sprayer Problems

Common problems include:

Leaking sprayer head
Cracked hose
Loose quick-connect fitting
Missing hose weight
Sprayer does not retract
Low spray pressure
Button will not change spray patterns
Water leaking into the cabinet

Use the manual to identify the sprayer head, hose, weight and quick-connect part numbers. A replacement hose must have compatible end fittings and length.

Pegasus Faucet Has Low Water Pressure

Low flow may result from:

Clogged aerator
Debris in the cartridge
Partially closed shutoff valve
Kinked supply line
Clogged sprayer screen
Problem affecting only the hot or cold supply
Whole-house pressure problem
Pressure-reducing valve problem

Determine whether other fixtures have normal pressure.
Check both hot and cold flow.
Remove and clean the aerator when appropriate.
Flush debris according to the manual.
Inspect visible supply lines.
Contact a plumber if the issue affects multiple fixtures.

Pegasus Faucet Handle Is Loose or Difficult to Move

A loose or stiff handle may involve:

Loose set screw
Damaged handle adapter
Worn cartridge stem
Mineral buildup
Overtightened bonnet
Corrosion
Incorrect replacement cartridge

Use the correct hex key or screwdriver and follow the manual. Do not force a handle because a broken stem can make the faucet unusable.

Pegasus Aerator Replacement

Before ordering an aerator, identify:

Faucet model
Finish
Thread location
Male or female thread
Thread diameter
Flow rate
Whether the aerator is recessed or cache style
Original RP number

A generic aerator may physically attach but provide the wrong appearance, flow rate or spray pattern.

Pegasus Drain or Pop-Up Stopper Problems

Common drain issues include:

Stopper will not close
Stopper will not open
Lift rod is disconnected
Pivot rod is loose
Drain flange leaks
Rubber washer is damaged
Finish is corroded
Replacement stopper does not fit

Identify whether the drain came with the faucet or was purchased separately. Some Pegasus drains use model-specific stopper and pivot-rod dimensions.

Pegasus Roman Tub Faucet Parts

Roman tub faucets can be more difficult to service because the valve body may be below the tub deck or behind a finished surface.

Before removing trim:

Locate the model and manual.
Confirm whether access exists below or behind the tub.
Identify the hot and cold cartridges.
Shut off the water supply.
Protect the tub finish.
Avoid dropping parts into an inaccessible cavity.
Contact a licensed plumber when valve access is limited.

Pegasus Tub or Shower Faucet Problems

Tub and shower issues may involve:

Pressure-balance cartridge
Temperature-limit stop
Diverter
Tub spout
Showerhead
Valve body
Check valve
Hot and cold supply

A shower that suddenly becomes excessively hot, cold or difficult to regulate can present a scalding risk. Stop using it until the temperature-control problem is corrected.

Hot and Cold Water Are Reversed

Reversed temperature operation can result from:

Cartridge installed backward
Hot and cold supply lines crossed
Incorrect cartridge
Handle adapter installed in the wrong position
Back-to-back shower-valve installation

Follow the exact manual. Do not simply rotate a component unless the manufacturer’s instructions permit that correction.

Water Will Not Shut Off

When a faucet or shower valve will not stop running:

Close the fixture shutoff valves when available.
Close the home’s main water valve if necessary.
Open another faucet to relieve pressure.
Protect the area from water damage.
Contact a plumber when the valve cannot be safely isolated.

Do not wait for customer service when uncontrolled water is causing active property damage.

Pegasus Part Is Discontinued

When an original part is unavailable, ask support whether:

The RP number was replaced by a new number.
The part is shared with a Glacier Bay faucet.
A compatible Parts Helpers component exists.
An authorized aftermarket part is available.
The complete faucet can be replaced under warranty.
A current faucet will fit the existing sink or tub openings.

Keep the old part until a replacement has been confirmed. Its dimensions and connection style may be needed to identify an alternative.

Can I Use a Glacier Bay Part in a Pegasus Faucet?

Some Pegasus and Glacier Bay faucets have used parts supplied through the same warranty-support operation. That does not mean every Glacier Bay cartridge, hose or handle fits every Pegasus faucet.

Use a cross-reference based on the exact model or original RP number. Do not rely solely on the brand name or visual similarity.

Cleaning and Caring for a Pegasus Faucet

Many Pegasus manuals advise against abrasive cleaners. To reduce finish damage:

Use mild soap and water.
Dry the faucet with a soft cloth.
Avoid abrasive pads.
Avoid harsh chemical cleaners unless approved.
Do not use tools directly on decorative finishes.
Remove mineral buildup gently.
Follow finish-specific care instructions.

Damage caused by improper cleaning may not qualify as a manufacturing defect.

Pegasus Faucet Installation Safety

Turn off the hot and cold water supplies before removing a faucet or part.
Open the faucet to relieve pressure.
Verify that water is fully shut off.
Protect the sink, tub and countertop.
Use supply lines rated for the installation.
Do not overtighten fittings.
Check every connection after restoring water.
Monitor the cabinet for slow leaks.
Use a licensed plumber when the installation is beyond your experience.

A slow concealed leak can cause cabinet, flooring, drywall and mold damage even when no water is visible above the sink.

Fake Pegasus Parts and Warranty Support

Be cautious with websites or callers that claim to provide Pegasus warranty help and:

Demand payment by gift card or cryptocurrency
Ask for online-banking access
Request a verification code
Ask for remote access to a computer or telephone
Sell a part without requesting the model
Promise guaranteed warranty reimbursement for a fee
Use an unofficial Home Depot login page
Request a complete payment-card number by public message

Verify support through HomeDepot.com, the Home Depot store or the telephone numbers published in the official Pegasus manual.

How to Escalate a Pegasus Faucet Complaint

Identify the faucet model, finish and original retailer.
Locate the receipt and service-parts diagram.
Call Pegasus parts support at 1-877-580-5682.
Ask for a case or reference number.
Record the part number and promised action.
Contact the Home Depot store for a store purchase, return or receipt issue.
Call Home Depot Customer Care at 1-800-466-3337.
Use online-order support for a HomeDepot.com transaction.
Request a supervisor when the first support route cannot resolve the issue.
Ask for the warranty or return decision in writing.
Use the Home Depot corporate address only after normal store and Customer Care routes have been attempted.

A review posted on CustomerServiceNumbers.com does not order a part, create a warranty claim, stop a leak, contact Home Depot or schedule a plumber.

Pegasus Faucets Reviews and Complaints

CustomerServiceNumbers.com currently has no published Pegasus Faucets reviews and no established customer-service rating trend.

New reviews can help homeowners understand current experiences involving:

Replacement cartridges
Handles and aerators
Sprayer hoses
Drain parts
Missing package components
Installation manuals
Limited lifetime warranty claims
Discontinued parts
Home Depot returns
Support response times

Helpful reviews identify the general faucet type, model, approximate purchase year, part needed, support route used and whether the problem was resolved.

Frequently Asked Questions About Pegasus Faucets

What is the Pegasus Faucets customer-service number?

Call Pegasus faucet parts and warranty support at 1-877-580-5682.

Is the Pegasus phone number still active?

The number remains published in official Pegasus manuals and continues to be used as a Parts Helpers warranty number for Home Depot faucet products. The line may not identify itself only as Pegasus.

What are Pegasus customer-service hours?

Older manuals show different schedules depending on the model and publication date. Home Depot does not currently publish one universal Pegasus schedule, so call availability may vary.

Does Pegasus have a customer-service email?

A dedicated current Pegasus email is not prominently published. Use the telephone support number or Home Depot Customer Care.

Is Pegasus discontinued?

Pegasus still has a limited product selection on HomeDepot.com, but many older kitchen and bathroom faucet models are no longer sold.

Who handles Pegasus faucet parts?

The support line at 1-877-580-5682 handles many Pegasus and Home Depot faucet warranty and replacement-part requests.

How do I find my Pegasus faucet model?

Check the box, receipt, order history, installation manual, supply-line label, hot-water inlet tag or underside of the faucet.

What is an RP number?

An RP number is a service-part identifier used in many Pegasus manuals for cartridges, handles, drains, hoses and other replacement components.

Does Pegasus have a lifetime warranty?

Many Pegasus faucet manuals provide limited lifetime residential coverage for the original consumer purchaser. Exact terms vary by model and product.

Do I need the receipt for a Pegasus warranty?

Official manuals commonly require the original proof of purchase for a warranty claim.

Does the Pegasus warranty cover plumber labor?

The typical warranty focuses on replacing a defective product or part and does not automatically cover plumbing labor or property damage.

Can I return a Pegasus faucet to Home Depot?

Most Home Depot merchandise currently has a 90-day return period with proof of purchase, but the product page, receipt and current return-policy exceptions control.

Can I use a Glacier Bay cartridge in a Pegasus faucet?

Some components may cross-reference, but compatibility must be confirmed using the model or original RP number.

What should I do if the faucet is leaking badly?

Turn off the fixture supplies or the main water valve, protect the property and contact a licensed plumber when the leak cannot be safely controlled.

Where is Home Depot headquartered?

The Home Depot corporate office is located at 2455 Paces Ferry Road, Atlanta, Georgia 30339.

Related Faucet and Home Improvement Customer Service Pages

Corporate Office and Escalation Resource

Home Depot Corporate Office, Headquarters Address and Escalation Help

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information, telephone numbers, review resources and complaint routes since 2004. We independently organize official support information, parts guidance, warranty details, return routes, privacy warnings and customer reviews.

We are not owned by Pegasus Faucets, The Home Depot, Parts Helpers, Glacier Bay, a faucet manufacturer, plumbing-parts supplier or plumbing contractor.

Share Your Pegasus Faucets Customer Service Experience

Have you contacted Pegasus or Home Depot about a cartridge, handle, aerator, sprayer hose, drain, missing part, warranty claim, installation manual, return or discontinued faucet? Leave a factual review below and explain the faucet type, approximate purchase year, support route, response time and whether the issue was resolved.

Comments are moderated. Do not include an order number, receipt, payment information, full address, faucet ID label, private support correspondence, photographs containing personal information or private information about an employee or contractor.

Page Update Note

This Pegasus Faucets customer-service page was reviewed and updated on July 16, 2026. The update verified that 1-877-580-5682 remains published in official Pegasus manuals and is still used as a Home Depot faucet warranty-support number, while clarifying that one current universal support schedule is not published.

The update also added Home Depot’s current Customer Care and online-order numbers, explained Pegasus’ limited current and legacy product status, expanded model and RP part identification, clarified the limited lifetime warranty and added current return, leak, discontinued-part, installation and plumbing-safety guidance.

Last Updated: July 16, 2026

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with Pegasus Faucets, The Home Depot, Parts Helpers, Glacier Bay, a plumbing-parts supplier or a plumbing contractor. Pegasus and Home Depot do not provide customer service through this website.

Telephone routing, operating hours, product availability, part compatibility, return policies, warranty terms and Home Depot procedures can change. The current receipt, product page, installation manual, written warranty and official Home Depot instructions control.

This page cannot identify a cartridge from appearance alone, order a part, approve warranty coverage, stop a leak, issue a refund, retrieve a receipt or confirm that a repair complies with plumbing codes. It is not legal, warranty, plumbing, water-damage, mold, building-code or product-safety advice.

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Pegasus Faucets Customer Service, Replacement Parts, Warranty and Home Depot Help