JB Robinson Customer Service

I HAVE BEEN IN RETAIL MANAGEMENT FOR 20 YEARS AND HAVE NEVER BEEN SO DISGUSTED WITH A CUSTOMER SERVICE EXPERIENCE. I PURCHASED A CITIZEN WATCH FOR MY BOYFRIEND FOR CHRISTMAS. HE WORE THE WATCH PROBABLY 6 TIMES THE WATCH WOULDNT HOLD THE RIGHT TIME OR DATE. I WNT TO THE JB ROBINSON STORE IN GREAT NORTHERN MALL IN NORTH OLMSTED WHERE I MADE THE PURCHASE . I SPOKE TO AN ASSOCIATE ABOUT THE SITUATION WITH THE NON WORKING $550 WATCH WHEN THE VERY RUDE MANAGER PRETTY MUCH CAME OVER AND SAID THER IS NOTHING WE CAN DO FOR YOU. I WAS BLOWN AWAY I KNOW CUSTOMER SERVICE FOR DOING IT FOR SO LONG AND TO SAY SUCH A THING IN THAT MANNER WITH THAT TONE WAS COMPLETELY UNACCEPTABLE. I WILL NEVER PURCHASE ANYTHING FROM THAT STORE AGAIN. THAT BEING SAID I WOULD LIKE TO THANK TIM FOR RECTIFYING THE SITUATION BY TAKING THE TIME TO CALL ME AND ATTEMPT TO FIX THE SITUATION. I WILL ONLY GIVE MY BUSINESS TO TIM. I BELIEVE AS A COMPANY THAT SELLS HIGHER DOLLAR PRODUCT YOU WOULD WANT SOMEONE LIKE TIM TO RUN THIS LOCATION BECAUSE HE CAN CREATE A GREAT CUSTOMER SERVICE EXPERIENCE