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Reach JCP&L Customer Service – Reviews And Complaints

Before using JCP&L services, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. The company is a subsidiary of FirstEnergy Corp., providing electric utility services to customers in New Jersey.

How to Contact JCP&L

You can reach Their customer service using the following details:

Phone Number: 1-800-662-3115
Email Support: JCP&L offers support through their online contact form available on their website.
Customer Service Hours: Monday – Friday, 8 AM – 6 PM ET
Corporate Address: JCP&L, 76 South Main Street, Akron, OH 44308
Website: https://www.firstenergycorp.com/content/customer/jersey_central_power_light.html

JCP&L Customer Support Reviews and Complaints

When considering using JCP&L services, it’s helpful to review their customer service feedback. They competes with other regional utility providers like PSE&G, FPL, Atlantic City Electric, National Grid, and Orange & Rockland. Customer reviews often highlight the reliability of service, customer support, and billing practices of JCP&L, particularly for residents in their service area. However, some complaints focus on issues related to customer service, power outages, and billing disputes.
Comparing JCP&L with other utility providers can help you determine which offers the best services, pricing, and customer support for your energy needs. Evaluating customer reviews and complaints is an important step in making an informed decision about using JCP&L services.

Customer Service Numbers Disclaimer

At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about using JCP&L services.
Note: This website listing is not associated with JCP&L. The information and the reviews are a service provided by CustomerServiceNumbers.com.

JCP&L does not provide support services directly through this website. For any questions or concerns about JCP&L services, contact their customer service representative directly.

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JCP&L Customer Service Inquiry

June 23, 2014

Each month I need to submit a customer reading for a commercial account (my church). When I call the customer service line I get an individual who can only take residential readings. When that individual attempts to transfer me to the commercial division, the call gets lost. What is a surefire way of getting through to the commercial division so I can give them the reading?

Dave

JCP&L Worst Customer Service

March 31, 2014

The worst customer service company in the world!!!!!! Can’t get a live operator or manager to treat people horribly and there’s nowhere else to go. So why treat us good we can’t shop around. We’re stuck in this mess with no out, due to the bad economy I couldn’t pay them on time so they crap me down at 1 pm they knocked on my door obviously nobody was home. They left a note on my door and shut me down. I’m now helpless with a 12-hour waiting time. I have a dead lizard due to no heat lamp and bad food. One call to my cell could have solved this problem quickly but they are not that smart! My wife was stuck on my driveway with no access to the house without an electric garage door operational. She was out there for 3 hours and is emotionally distraught over the situation. My son had to destroy my sliding door with a gardening tool to gain access to my house. Thanks, JCP&L for a totally embarrassing day with all of my neighbors watching. I can’t believe a company is run so horribly. I’m in business for myself and my customers are spoiled with my great customer service. You guys should all be proud of yourselves!! A very unhappy customer

Unhappy

JCP&L Customer Service