JibJab customers may need help with a Premium Membership, automatic renewal, unexpected charge, cancellation, refund, Apple or Google Play subscription, account login, personalized ecard, uploaded face, scheduled card, or another technical problem. JibJab provides customer support primarily online through its Help Center and support email rather than through a public customer-service phone number.
How to Contact JibJab Customer Service
- Customer Service Phone: JibJab does not currently publish a general support phone number.
- Customer Support Email: help@jibjab.com
- Submit a Support Request: JibJab Support Form
- Help Center: JibJab Help Center
- Typical Support Response: Within two business days
- Account Login: JibJab Login
- Official Website: JibJab.com
- Legal Notice Address: JibJab, Attn: Legal Department, 110 Judge John Aiso Street #707, Los Angeles, CA 90012 – for formal legal/copyright matters, not ordinary customer service
The previously listed 228 Main Street address in Venice, California is legacy JibJab information and should not be presented as the current customer-service address.
Best JibJab Support Route by Issue
- Cancel website membership: Sign in to JibJab and disable automatic renewal under My Account.
- Request website refund: Use JibJab’s official refund-request process if your purchase or renewal meets the current eligibility window.
- Apple subscription: Cancel or request billing help through Apple.
- Google Play subscription: Manage cancellation and billing through Google Play.
- Unknown JibJab charge: Search your email for JibJab receipts and identify which account or app store processed the membership.
- Paid account not recognized: Check whether you accidentally signed into a second free JibJab account.
- Password or login problem: Use JibJab’s password-reset and account-recovery tools.
- Ecard not received: Check card status, recipient spam folders, and the email address used.
- Recipient cannot view ecard: Try a standard browser, disable interfering ad blockers, or send the direct card link.
- Delete an uploaded face: Use the People section in your JibJab account.
- Delete a free account: Use JibJab’s free-account cancellation process.
Does JibJab Have a Customer Service Phone Number?
JibJab does not currently publish a general telephone number for ordinary customer support.
Customer support is handled through:
- The JibJab Help Center
- The online support-request form
- help@jibjab.com
If an unrelated website displays a JibJab telephone number, verify it before providing account or payment information. JibJab’s current Help Center directs customers to email-based support.
How Much Does JibJab Cost?
JibJab currently offers both free accounts and paid Premium Memberships.
Current web membership pricing includes:
- Annual Premium Membership: $36 per year
- Six-Month Premium Membership: $24
JibJab also offers membership options through its iOS and Android applications. App prices and promotions can differ from web pricing.
A free account provides limited access to selected JibJab content. Premium members receive broader access to JibJab’s personalized Starring You videos, ecards, app features, and other premium content.
Prices and promotional offers can change, so check the current checkout page before subscribing.
How to Cancel a JibJab Membership
If the membership was purchased directly through JibJab.com, automatic renewal can currently be disabled through the account.
- Sign in to JibJab.com.
- Open My Account or My Info.
- Select Membership.
- Choose the option to edit the auto-renewal subscription.
- Turn off automatic renewal.
- Confirm that the account now shows the membership expiration date rather than another renewal.
After auto-renewal is disabled, Premium access generally continues through the end of the already-paid membership term.
JibJab Refunds
JibJab’s current Help Center provides a more specific refund process for memberships purchased directly through its website.
JibJab currently says customers can submit a refund request when:
- The membership was purchased directly from JibJab.com less than 30 days ago; or
- The membership automatically renewed within the past 90 days.
JibJab says qualifying refund requests are normally processed within three business days, with an email confirmation sent after completion.
Refund eligibility can differ when the membership was purchased through Apple, Google Play, PayPal, a promotion, or another third party.
Apple and Google Play JibJab Refunds
JibJab states that mobile-app billing is handled by the app-store provider.
If the membership was purchased through:
- Apple App Store: Apple controls the subscription payment, cancellation, and refund process.
- Google Play: Google controls the subscription payment, cancellation, and refund process.
JibJab customer support generally cannot directly refund an Apple or Google Play transaction because it does not control those payments.
Check the receipt to determine who billed the membership before submitting a refund request.
Unexpected JibJab Charge
A JibJab charge can represent a new Premium Membership or an automatic membership renewal.
Before reporting the charge as unauthorized, check:
- JibJab confirmation emails
- Previous membership receipts
- Whether another email address was used for JibJab
- Apple subscription history
- Google Play subscription history
- PayPal activity
- Whether another household member created a membership
JibJab notes that customers sometimes have two accounts—one paid and one free—which can make a valid paid membership difficult to locate.
If the charge cannot be matched to an account, submit a support request and provide possible email addresses, payment method, date of the charge, and other requested identifying details privately.
JibJab Paid Account Not Recognized
If JibJab asks you to pay even though you already purchased Premium, you may be logged into a different free account.
JibJab recommends:
- Sign out of the current account.
- Search your email for the original membership confirmation.
- Identify the email address associated with that confirmation.
- Sign back in using the paid account’s email address.
- Contact support if the paid membership still cannot be found.
The email attached to PayPal, Apple, or Google is not always the same email attached to the JibJab account, so check more than one address if necessary.
JibJab Ecard Not Received
After an ecard is sent through JibJab.com, the sender should receive an email confirmation.
Premium members can also review sent cards through the My Ecards area and check the card’s status.
If the recipient does not receive the card:
- Confirm the recipient’s email address.
- Ask the recipient to check spam or junk folders.
- Add hello@jibjab.com to trusted senders or contacts.
- Check the My Ecards tracking information.
- Resend the card when appropriate.
- Send the ecard to yourself and forward it to the recipient.
- Copy and send the direct card link through text or another messaging service.
Recipient Cannot Open a JibJab Ecard
JibJab states that recipients do not need to purchase a membership simply to view an ecard sent to them.
If a card will not play, try:
- Opening the link in a regular browser instead of an in-app browser
- Temporarily disabling an ad blocker
- Clearing browser cache and cookies
- Trying another current browser or device
If the problem continues, the recipient can contact help@jibjab.com.
Scheduled JibJab Ecards
JibJab’s website allows users to schedule an ecard for a future date through the email-sharing option.
If a scheduled card has not yet been sent, it can be canceled and rescheduled through the My Ecards area.
The scheduling feature may differ between JibJab.com and the mobile application, so use the website when the app does not display the option you need.
Deleting Uploaded Faces From JibJab
JibJab allows users to delete individual uploaded faces or an entire Person profile.
On the website:
- Sign in to JibJab.
- Open the People section.
- Select the face or person.
- Choose Delete Face or Delete Person.
Deleting a Person removes all faces associated with that profile. JibJab states that a deleted head cannot be recovered.
However, deleting an uploaded face does not automatically remove that face from an ecard that was previously created using it. If you no longer want that personalized ecard available, delete the ecard separately.
Deleting a JibJab Account
JibJab provides a separate process for canceling a free account. JibJab states that canceling the free account removes the ability to log in and revokes access to created faces and ecards.
A paid Premium Membership should be handled through the membership cancellation and refund process rather than using only the free-account deletion form.
Before deleting an account, save any content or information that you may want to keep.
Who Owns JibJab?
JibJab was founded in 1999 by brothers Evan and Gregg Spiridellis and became well known for personalized animated greetings and viral comedy videos.
In 2019, private-equity firm Catapult Capital announced its acquisition of JibJab. Paul Hanges became CEO as part of that transaction.
Current JibJab legal and Help Center pages use the JibJab Catapult CA corporate name.
The founders later moved on to other media projects, so current JibJab customer-service questions should be directed to JibJab Support rather than to the Spiridellis brothers.
JibJab Address
The old 228 Main Street, Venice, California address is legacy company information and should not be used as JibJab’s current customer-service address.
JibJab’s current Legal Notices publish the following address for formal copyright notices:
JibJab
Attn: Legal Department
110 Judge John Aiso Street #707
Los Angeles, CA 90012
This is a formal legal-notice address. Do not mail ordinary cancellation, refund, billing, password, or ecard-support requests there. Use the Help Center or help@jibjab.com instead.
Information to Have Before Contacting JibJab
- Email address associated with the JibJab account
- Any other email addresses that might have been used
- Membership purchase or renewal date
- Payment method
- Date and amount of the disputed charge
- Whether payment was made through JibJab, Apple, Google Play, or PayPal
- Link to an affected ecard when relevant
- Name or description of the card or video
- Device and browser for technical problems
- Screenshot of an error that does not expose private information
- Previous JibJab support correspondence
- The specific resolution requested
Do not publish passwords, payment-card information, private photographs, private ecard links, home addresses, account credentials, or private customer-service correspondence in a public review.
How to Escalate a JibJab Customer Service Complaint
- Search the JibJab Help Center for the specific billing, membership, or technical problem.
- If the issue remains unresolved, submit an online support request or email help@jibjab.com.
- Include the email address associated with the account and relevant purchase information privately.
- For a qualifying direct JibJab refund, use the official refund-request process.
- For Apple or Google Play charges, use the applicable app-store billing and refund process.
- Keep the support-request confirmation and any reply from JibJab.
- Follow up on the same request if the issue remains unresolved rather than creating numerous duplicate cases.
JibJab Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published JibJab customer reviews. The displayed 0 out of 5 rating reflects the absence of submitted ratings and should not be interpreted as a zero-star customer judgment.
Because no JibJab reviews have been submitted on this page, there is not enough CustomerServiceNumbers.com feedback to identify reliable positive or negative patterns involving creativity, ease of use, billing, automatic renewals, refunds, subscription management, technical problems, or customer-service response times.
Frequently Asked Questions
What is the JibJab customer-service phone number?
JibJab does not currently publish a general customer-service telephone number. Use the Help Center, online support form, or help@jibjab.com.
What is JibJab’s customer-service email?
JibJab support can be reached at help@jibjab.com.
Is JibJab customer service available 24/7?
The online Help Center can be accessed at any time, but JibJab does not advertise staffed 24/7 customer support. Its Help Center says email requests normally receive a response within two business days.
How much does JibJab cost?
Current JibJab web pricing lists Premium Membership at $36 per year or $24 for six months. App-store membership options can use different pricing.
How do I cancel JibJab?
If you subscribed directly at JibJab.com, sign in, open the Membership section, and disable auto-renewal. Apple and Google Play subscriptions must be canceled through the applicable app store.
Can I get a JibJab refund?
JibJab’s current Help Center says a directly purchased website membership can request a refund if purchased less than 30 days ago or if it renewed within the past 90 days. App-store refunds are handled by Apple or Google.
Why was I charged by JibJab again?
JibJab memberships can automatically renew. Check your account, email receipts, and the payment platform to determine whether the charge was a scheduled membership renewal.
Why does JibJab say I need to pay when I already paid?
You may have both a paid account and a separate free account. Sign out and use the email address connected with the paid membership confirmation.
Does someone need a JibJab membership to view my ecard?
No. JibJab states that recipients do not have to pay to view ecards that have been sent to them.
Can I delete my face from JibJab?
Yes. Individual faces and Person profiles can be deleted through the People section. JibJab notes that deleting the face does not automatically remove it from previously created ecards.
Who owns JibJab?
Catapult Capital acquired JibJab in 2019. Current official JibJab pages operate under the JibJab Catapult CA corporate name.
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Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate company-support information and share customer-service experiences since 2004. The site is independent and is not owned or operated by JibJab, Catapult Capital, Apple, Google, American Greetings, or Hallmark.
This page is intended to help JibJab users find the appropriate support route for memberships, automatic renewals, refunds, billing, account access, ecards, mobile subscriptions, uploaded faces, and technical problems.
Share Your JibJab Customer Service Experience
If you contacted JibJab about a Premium Membership, renewal, billing charge, cancellation, refund, account problem, ecard, uploaded face, or technical issue, describe the general problem, which support route you used, the response you received, and whether the issue was resolved.
Privacy warning: Do not publish account passwords, payment details, private photographs, private ecard links, home addresses, personal email addresses, or confidential support correspondence in a public review.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with JibJab, Catapult Capital, Apple, Google, American Greetings, or Hallmark. CustomerServiceNumbers.com cannot access JibJab accounts, cancel memberships, issue refunds, remove uploaded photographs, restore ecards, correct app-store billing, or respond on behalf of JibJab. Membership prices, refund eligibility, support procedures, app features, and account options can change. Verify account-specific information through JibJab’s current Help Center and the payment platform that processed your membership.