Hallmark customer service can help with Hallmark.com orders, returns, refunds, greeting cards, personalized products, Keepsake ornaments, Crown Rewards, Gold Crown stores, gift cards, eCards and other Hallmark products.
Call Hallmark Consumer Care at 1-800-425-5627, also known as 1-800-HALLMARK. Current support hours are Monday-Friday from 8 AM to 6 PM Central Time and Saturday-Sunday from 10 AM to 6 PM Central Time.
Hallmark Customer Service Phone Numbers and Contacts
- Hallmark Consumer Care: 1-800-425-5627
- Consumer Care hours: Monday-Friday, 8 AM-6 PM Central Time; Saturday-Sunday, 10 AM-6 PM Central Time
- Hallmark Care Help Center: Visit Hallmark Consumer Care
- Online contact form: Contact Hallmark Online
- Online chat: Available through the Hallmark Care website
- Order status: Track a Hallmark.com Order
- Shipping and delivery: Review Hallmark Shipping Information
- Online returns: Review the Hallmark Return Policy
- Hallmark Gold Crown store locator: Find a Hallmark Store
- Crown Rewards: Manage Hallmark Crown Rewards
- Hallmark account: Sign In to Hallmark.com
- Keepsake Ornament Club: Manage Keepsake Ornament Club
- Hallmark gift cards: Buy or Review Hallmark Gift Cards
- Hallmark+ support: 1-844-446-5669
- Hallmark+ support hours: Monday-Friday, 8 AM-7 PM Central Time; Saturday-Sunday, 10 AM-7 PM Central Time
- Hallmark+ Help Center: Get Hallmark+ Support
- Hallmark Card Studio software support: 1-323-283-8734
- Hallmark Card Studio email: customerservice@hallmarksoftware.com
- Product recalls: Review Hallmark Product Recalls
- Customer correspondence: Hallmark Cards, Inc., P.O. Box 419034, Mail Drop 216, Kansas City, MO 64141-6034
- Corporate headquarters: Hallmark Cards, Inc., 2501 McGee Trafficway, Kansas City, MO 64108
- Corporate headquarters phone: 1-816-274-5111
- Official website: Hallmark.com
The corporate headquarters phone is not the best route for online orders, product returns, Crown Rewards, Hallmark+ subscriptions or store purchases. Begin with Consumer Care or the department that controls the transaction.
Choose the Correct Hallmark Support Route
- Hallmark.com order: Call 1-800-425-5627 or use Hallmark Care chat.
- Order change or cancellation: Contact Consumer Care immediately, preferably within 30 minutes after placing the order.
- Online return: Contact Consumer Care for a prepaid return label.
- Gold Crown store purchase: Contact the store shown on the receipt.
- Store pickup order: Check the Hallmark.com order first and contact both Consumer Care and the pickup store when necessary.
- Crown Rewards points or coupons: Sign in to the Hallmark account or contact Consumer Care.
- Keepsake Ornament Club: Use the KOC account or call 1-800-HALLMARK.
- Hallmark+ subscription or streaming: Call 1-844-446-5669.
- Hallmark Channel programming: Use Hallmark Channel Viewer Services rather than Hallmark product support.
- Hallmark Card Studio software: Call 1-323-283-8734.
- Gift-card activation problem: Use the support information supplied with the specific physical or digital gift card.
- Product purchased at Walmart, CVS, Walgreens, Amazon or another retailer: Contact the retailer for its return policy and Hallmark for an applicable product-quality concern.
- Product recall: Stop using the product and follow the current recall instructions.
Hallmark Cards, Hallmark Channel and Hallmark+ Are Different
Hallmark uses the same brand across products, retail stores, television and streaming, but the correct support route depends on the issue.
Hallmark Cards and Hallmark.com
Use Hallmark Consumer Care for:
- Greeting cards
- Personalized cards
- Sign & Send cards
- Gifts
- Keepsake ornaments
- Gift wrap
- Online orders
- Crown Rewards
- Gold Crown store questions
- Keepsake Ornament Club
Hallmark Channel
Hallmark Channel Viewer Services handles:
- Programming feedback
- Movie and series comments
- Schedule questions
- Actor and casting feedback
- Hallmark Channel, Hallmark Mystery and Hallmark Family questions
Your television provider controls channel availability, package authorization and most cable or live-TV login problems.
Hallmark+
Hallmark+ combines streaming with shopping and membership benefits.
Contact Hallmark+ support for:
- Subscription billing
- Cancellation
- Streaming problems
- App login
- Playback errors
- Linked Crown Rewards account
- Monthly coupons
- Member gifts
- Unlimited eCards
- Custom-card benefits
Hallmark Card Studio
Hallmark Card Studio is software used to create and print cards on a computer.
Use its separate support for:
- Software installation
- Activation
- License keys
- DVD orders
- Printing problems
- Compatibility
- Software refunds
Do not use greeting-card order support for a Hallmark Card Studio installation or license problem.
Information to Have Before Contacting Hallmark
- Order number
- Purchaser name
- Email address used for the order
- Billing ZIP code
- Product name or stock number
- Purchase date
- Store location
- Receipt
- Shipping address
- Tracking number
- Photographs of damaged products
- Crown Rewards membership number
- Coupon or Reward Dollar information
- Keepsake Ornament Club membership details
- Hallmark+ account email
- Previous support case number
- The replacement, return, refund or account correction requested
Do not post order numbers, Crown Rewards numbers, gift-card numbers, home addresses, private gift messages, payment information, Hallmark+ login details or photographs containing personal information in a public review.
How to Track a Hallmark.com Order
Use Hallmark’s Order Status page.
Enter:
- Order email address
- Order number
- Billing ZIP code when requested
An order may show:
- Received
- Processing
- Partially shipped
- Shipped
- Ready for pickup
- Delivered
- Canceled
- Returned
Hallmark orders can ship in more than one package.
Search email for messages from Hallmark before placing a duplicate order. Order and shipment confirmations may come from Hallmark online-order email addresses rather than a personal Hallmark employee.
How to Change or Cancel a Hallmark.com Order
Hallmark generally allows changes only within approximately 30 minutes after the order is placed.
Contact Consumer Care immediately if you need to correct:
- Shipping address
- Recipient name
- Personalized message
- Product selection
- Quantity
- Store pickup location
- Delivery method
Call or chat rather than relying on a delayed email response.
Once processing begins, Hallmark may be unable to alter or stop the order. A return may be required after delivery.
Ask for written confirmation if Hallmark says the order was canceled.
Hallmark Order Was Canceled
An order can be canceled because of:
- Payment authorization failure
- Incorrect billing information
- Product unavailability
- Address-verification problem
- Duplicate-order review
- Store pickup inventory change
- Suspected fraud
Check whether the card charge is pending or completed.
A pending authorization can remain temporarily even when an order is canceled. Contact the bank for the release timing of a pending authorization.
Hallmark Order Has Not Arrived
Before contacting support:
- Check Hallmark Order Status.
- Review every tracking number.
- Confirm whether the order shipped in multiple packages.
- Check the delivery address.
- Ask household members and neighbors.
- Check a mailroom, front desk or pickup store.
- Review any carrier delivery photograph.
- Contact Hallmark if the order remains missing.
A Sign & Send card mailed through standard First-Class Mail does not receive ordinary package tracking.
Hallmark Sign & Send Card Delivery
Sign & Send allows a customer to personalize a Hallmark card online and have Hallmark address, stamp and mail it directly to the recipient.
Standard Sign & Send cards are mailed through USPS First-Class Mail.
Because standard First-Class card mail is not tracked:
- There is no package tracking scan.
- The delivery date is an estimate.
- Postal delays can affect arrival.
- An incorrect apartment number or ZIP code can prevent delivery.
Expedited and Rush delivery may be offered for an additional fee on eligible cards.
Review the recipient’s address carefully before completing the order.
Hallmark Sign & Send Card Is Late or Missing
Check:
- Recipient name
- Street address
- Apartment or unit number
- City, state and ZIP code
- Expected mailing date
- Whether a holiday or severe weather caused postal delays
Contact Consumer Care with the order information if the card does not arrive after the expected postal-delivery period.
Do not post the recipient’s address or private card message in a public review.
Hallmark Sent the Wrong or Damaged Product
For an incorrect, broken, incomplete or damaged order:
- Photograph the shipping package.
- Photograph the shipping label.
- Photograph the product and damage.
- Compare the item number with the order confirmation.
- Keep all packaging.
- Call or chat with Consumer Care.
- Ask whether a replacement or return is required.
- Save the case number.
Do not discard a defective ornament, electronic product, plush item or damaged gift until Hallmark provides instructions.
Hallmark.com Return Policy
Hallmark currently accepts eligible returns within 90 days of the original purchase date.
Returned merchandise should generally be:
- Unused
- Unworn
- In its original condition
- Returned with tags and packaging when applicable
To start a return:
- Call 1-800-425-5627 or open Hallmark Care chat.
- Provide the order information.
- Request a prepaid return label.
- Package the merchandise securely.
- Save the tracking number.
- Monitor the return and refund.
Hallmark Gold Crown stores cannot accept Hallmark.com returns, including online orders that were shipped to a store.
Clearance sales are final.
Returning a Personalized Hallmark Product
Contact Consumer Care within 90 days if a personalized item:
- Contains an incorrect name or date
- Has a printing defect
- Arrived damaged
- Does not match the approved design
- Contains a production error
Have the original customization and photographs ready.
A customer-entered spelling mistake may be treated differently from a Hallmark production error.
Do not upload a personalized product containing a child’s photograph, home address or private message to a public review.
Returning a Gift Purchased on Hallmark.com
Contact Consumer Care with the gift and order information.
When an eligible Hallmark.com gift is returned, Hallmark may issue the purchase value through a Hallmark gift card rather than crediting the recipient with the purchaser’s original payment method.
Keep:
- Gift receipt
- Packing slip
- Shipping label
- Product number
Do not ask the purchaser for complete card information.
How Long Does a Hallmark Refund Take?
Hallmark states that an approved refund is generally processed within approximately one week after the return is received.
Additional time may be required for:
- Return shipping
- Warehouse inspection
- Holiday processing
- The bank or card issuer to post the credit
Processing can take longer between Thanksgiving and early January.
Keep the return tracking number and refund email until the credit appears.
Hallmark Gold Crown Store Returns
Many Hallmark Gold Crown stores are independently owned and operated.
The store’s printed receipt and local policy control:
- Return deadline
- Receipt requirements
- Exchange
- Store credit
- Clearance items
- Seasonal merchandise
- Opened products
- Gift returns
A 90-day period may be typical, but policies can vary.
Contact the exact store before traveling, particularly for:
- Clearance products
- Holiday merchandise
- Limited-quantity ornaments
- Personalized products
- Items purchased at another Hallmark location
Hallmark Consumer Care may document a complaint about a store, but an independently owned location can control its own transaction and return decision.
Hallmark Store Complaint
For a store complaint:
- Keep the receipt.
- Record the store name, address and date.
- Ask for the store manager.
- Explain the requested resolution.
- Ask whether the store is independently owned or company-operated.
- Contact Hallmark Consumer Care if the matter remains unresolved.
- Provide the store and transaction details privately.
Do not publish a store employee’s last name, work schedule, personal telephone number or photograph.
Hallmark Crown Rewards Help
Crown Rewards members can earn points on eligible purchases at participating Gold Crown stores and Hallmark.com.
Members can use their account to review:
- Points
- Reward Dollars
- Coupons
- Purchase history
- Profile information
- Linked Hallmark+ benefits
Use the same email address and Crown Rewards number whenever possible.
Purchases of gift cards, postage stamps and other excluded products may not earn points.
Missing Crown Rewards Points
Collect:
- Store receipt
- Hallmark.com order number
- Purchase date
- Purchase amount
- Store location
- Crown Rewards number
Contact Consumer Care and submit a readable copy of the receipt, statement or order information when requested.
Do not post the complete Crown Rewards number or payment-card statement publicly.
Duplicate Crown Rewards or Hallmark Accounts
Duplicate accounts can occur when:
- Different email addresses are used.
- A store creates a new account.
- A Hallmark+ membership uses another email.
- The Hallmark Cards Now app uses a different login.
- An older Crown Rewards card is not linked online.
Contact Consumer Care before creating another account.
Ask whether points, coupons and Hallmark+ benefits can be linked or consolidated.
Crown Rewards Coupon Does Not Work
Review:
- Expiration date
- Minimum purchase
- Product exclusions
- Whether the coupon is valid online, in stores or both
- Whether the coupon has already been used
- Whether the store participates
- Whether another offer can be combined
Coupons generally have no cash value and cannot be applied to a past purchase.
Take a screenshot of an online error before contacting Consumer Care.
Hallmark+ Membership and Streaming Support
Call Hallmark+ Consumer Care at 1-844-446-5669.
Use this number for:
- Subscription billing
- Free-trial questions
- Cancellation
- Streaming problems
- App installation
- Login errors
- Linked Crown Rewards accounts
- Missing shopping benefits
- Monthly coupons
- Annual-member gifts
- Unlimited eCards
Before contacting support, identify whether the subscription was purchased directly or through Apple, Google Play, Roku, Amazon or another billing platform.
A third-party platform may control billing, cancellation and refunds for the subscription it processed.
How to Cancel Hallmark+
For a direct Hallmark+ subscription:
- Sign in to the Hallmark+ account.
- Open the account dashboard.
- Review the subscription plan.
- Select the cancellation option.
- Save the confirmation.
A membership purchased through an app store or streaming device may need to be canceled through that provider.
Deleting the app does not necessarily cancel the subscription.
Hallmark+ Benefits Are Missing
Check whether:
- The Hallmark+ subscription is active.
- The free trial has ended when required for a benefit.
- The Crown Rewards account is linked.
- Both accounts use the same email address.
- The coupon has been issued.
- The participating store accepts the benefit.
- The product is excluded.
Contact Hallmark+ support if the streaming membership is active but the shopping benefits do not appear.
Hallmark Keepsake Ornament Club Help
Call 1-800-HALLMARK for questions involving:
- Joining or renewing
- Membership status
- Dream Box
- Exclusive ornaments
- Early-shopping events
- Membership address changes
- Missing or damaged club products
Keep membership and order confirmations.
Return eligibility for Keepsake Ornament Club exclusives is generally based on the current 90-day return policy and the club’s terms.
Hallmark Ornament Arrived Broken or Defective
For a broken, defective or incomplete ornament:
- Photograph the ornament and packaging.
- Record the stock number.
- Keep all components.
- Check whether the product is part of a recall.
- Contact the store or Consumer Care.
- Ask whether replacement inventory exists.
- Request return instructions.
Limited-quantity and older Keepsake ornaments may be unavailable for replacement. A refund may be offered when an exact replacement cannot be supplied.
Hallmark no longer offers a general replacement service for damaged ornament boxes. The ornament itself may still qualify for a return under the applicable policy.
Hallmark Product Recall or Safety Concern
Stop using a Hallmark product if it presents:
- Choking hazard
- Fire hazard
- Sharp or broken components
- Battery overheating
- Exposed wiring
- Mold
- Unexpected chemical odor
- Another safety concern
Check Hallmark’s current Product Recalls page and the U.S. Consumer Product Safety Commission.
The current Hallmark recall page includes a Cad Bane Keepsake ornament recall involving possible mold exposure. Consumers are instructed not to open the affected box and to follow the official refund instructions.
Do not continue displaying or handling a recalled product merely because it is collectible.
Hallmark Gift Card Help
Hallmark Gold Crown gift cards can generally be redeemed at Hallmark.com and participating U.S. Hallmark Gold Crown stores.
Hallmark gift cards:
- Do not expire
- Do not have inactivity fees
- Can be physical or digital
- Are sold in eligible amounts shown on Hallmark.com
For a missing or unusable card, have:
- Purchase receipt
- Purchaser email
- Recipient email
- Gift-card amount
- Partial card number
- Activation information
Never publish the complete card number or PIN.
Hallmark gift-card greetings and gift cards fulfilled by outside vendors can have separate support contacts shown in the confirmation email.
Hallmark Card Studio Software Support
Hallmark Card Studio is separately supported software.
Contact:
- Phone: 1-323-283-8734
- Email: customerservice@hallmarksoftware.com
Have ready:
- Software edition and year
- Order number
- License or activation information
- Computer operating system
- Error message
- Receipt
Do not post a license key or activation code publicly.
Unfamiliar Hallmark Charge
An unfamiliar charge may involve:
- Hallmark.com order
- Gold Crown store purchase
- Hallmark+ subscription
- Keepsake Ornament Club
- Hallmark Card Studio
- Gift card
- Hallmark Cards Now app purchase
- Purchase by another authorized card user
- Temporary payment authorization
Review:
- Hallmark order history
- Hallmark+ subscription
- Apple, Google, Roku and Amazon subscriptions
- Email receipts
- Store receipts
- Household purchases
Contact Hallmark or the billing platform that processed the transaction. Notify the card issuer promptly if a completed charge remains unauthorized.
Fake Hallmark Customer Service or Subscription Scam
Warning signs include:
- A demand for gift cards or cryptocurrency
- A request for remote access to a computer
- A request for an account password or one-time code
- A fake Hallmark+ lifetime subscription
- A request to pay to release a prize or refund
- An unofficial gift-card activation site
- A website imitating Hallmark.com
- A caller who cannot identify the order or account
- A claim that the customer must move money to a safe account
Use Hallmark.com, HallmarkPlus.com, Care.Hallmark.com and official app-store subscription settings.
Do not call a number from a suspicious pop-up, social-media comment or unsolicited email.
How to Escalate a Hallmark Complaint
- Identify whether the issue involves Hallmark.com, a Gold Crown store, Hallmark+, Hallmark Channel or Hallmark Card Studio.
- Contact the department that controls the transaction.
- Provide order and membership details privately.
- Ask for a case number.
- Keep receipts, photographs, tracking records and chat transcripts.
- Request the return, refund or account decision in writing.
- Ask for supervisory review when the first response does not address the documented problem.
- Contact the independently owned store separately when it controls the purchase.
- Use the product-recall route for a safety issue.
- Send concise written correspondence to Hallmark Cards, Inc., P.O. Box 419034, Mail Drop 216, Kansas City, MO 64141-6034, when necessary.
- Contact the payment provider promptly for an unauthorized charge.
The headquarters number at 1-816-274-5111 is not a substitute for Consumer Care, Hallmark+ support, a Gold Crown store or Hallmark Card Studio support.
A review submitted to CustomerServiceNumbers.com does not contact Hallmark, cancel an order, start a return, add Crown Rewards points, cancel Hallmark+, replace an ornament or issue a refund.
Hallmark Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently displays four Hallmark Cards reviews with an overall rating of 3.0 out of 5.
The reviews were submitted between December 2014 and November 2015.
They concern:
- A Hallmark Card Studio DVD order that allegedly contained the wrong software
- A suggestion for birthday cards designed for people born on July 4
- An older unresolved return or 90-day guarantee complaint involving an unclear product
- A Hallmark Channel programming question about movies and sequels
The movie comment belongs with Hallmark Channel Viewer Services rather than Hallmark Cards product support.
The Card Studio comments concern a separately supported software product.
The remaining comments are approximately a decade old and do not establish a current positive or negative Hallmark customer-service trend.
Current reviews may help readers understand experiences involving:
- Hallmark Consumer Care
- Hallmark.com orders
- Order changes and cancellations
- Shipping and delivery
- Returns and refunds
- Gold Crown store service
- Crown Rewards
- Keepsake ornaments
- Gift cards
- Hallmark+ support
- Product recalls
- Complaint escalation
Frequently Asked Questions About Hallmark Customer Service
What is the Hallmark customer-service number?
Call 1-800-425-5627, also known as 1-800-HALLMARK.
What are Hallmark Consumer Care hours?
Current hours are Monday-Friday from 8 AM to 6 PM Central Time and Saturday-Sunday from 10 AM to 6 PM Central Time.
Does Hallmark offer online chat?
Yes. Chat is available through the Hallmark Care website.
How do I check a Hallmark.com order?
Use Hallmark Order Status with the order email, order number and billing ZIP code when requested.
Can I change a Hallmark order?
Hallmark generally allows order changes only within approximately 30 minutes after placement. Contact Consumer Care immediately.
How long do I have to return a Hallmark.com order?
Eligible unused merchandise can generally be returned within 90 days of the original purchase date.
Can I return a Hallmark.com order to a Hallmark store?
No. Hallmark Gold Crown stores cannot accept Hallmark.com returns, including online orders shipped to a store.
Are Hallmark store return policies the same?
No. Most Gold Crown stores are independently owned, and their return policies can vary. Review the store receipt.
Are Hallmark.com returns free?
Hallmark provides a prepaid return label for qualifying online returns started through Consumer Care.
How long does a Hallmark refund take?
An approved refund is generally processed within approximately one week after Hallmark receives the return, although bank and holiday delays can add time.
Can I track a Sign & Send card?
Standard Sign & Send cards sent by USPS First-Class Mail do not have tracking. Expedited or Rush options may be available.
How do I report missing Crown Rewards points?
Contact Consumer Care with the receipt, order number, purchase date and Crown Rewards information.
What is the Hallmark+ support number?
Call 1-844-446-5669.
Is Hallmark+ the same as Hallmark Channel?
No. Hallmark+ is a streaming and membership subscription. Hallmark Channel is a television network, and Hallmark.com sells cards, ornaments and gifts.
What is the Hallmark Card Studio support number?
Call 1-323-283-8734.
Do Hallmark gift cards expire?
Hallmark Gold Crown gift cards do not expire and do not have inactivity fees.
Who owns Hallmark Cards?
Hallmark Cards, Inc. is a privately held company founded by the Hall family. Hall family members continue serving on the board.
Who is the CEO of Hallmark?
Mike Perry is Hallmark Cards’ president and chief executive officer.
Where is Hallmark headquartered?
Hallmark Cards is headquartered at 2501 McGee Trafficway, Kansas City, Missouri 64108.
What is the Hallmark corporate-office phone number?
The headquarters telephone number is 1-816-274-5111. Use Consumer Care for ordinary product and order issues.
Related Greeting Card and Entertainment Customer Service Pages
Related Corporate Office Information
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share real customer experiences since 2004. We independently organize official phone numbers, support routes, return policies, membership guidance, safety information and reader-submitted reviews.
We are not owned by Hallmark Cards, Inc., Hallmark Media, Hallmark+, Hallmark Channel, a Hallmark Gold Crown store, Hallmark Card Studio, a gift-card provider or a payment processor.
Share Your Hallmark Customer Service Experience
Have you contacted Hallmark about an online order, return, refund, Gold Crown store, Crown Rewards account, ornament, gift card, personalized card, Hallmark+ membership or product recall?
Leave a factual review below and explain the product or service, support route used, approximate response time and whether the issue was resolved.
Comments are moderated. Do not include order numbers, Crown Rewards numbers, Hallmark+ login information, gift-card numbers, home addresses, payment information, private card messages, photographs of children or personal information about a store or support employee.
Programming feedback, movie questions and Hallmark Channel schedule complaints should be submitted on the separate Hallmark Channel customer-service page.
Page Update Note
This Hallmark Cards customer-service page was reviewed and fully updated on July 20, 2026.
The update corrected Consumer Care hours, added weekend support, current chat and contact routes, online order changes, the 90-day return policy, Gold Crown store return distinctions, Crown Rewards, Keepsake Ornament Club, Hallmark+, Hallmark Card Studio, gift-card and product-recall guidance.
The review section was corrected to reflect the four live CSN reviews, current 3.0-out-of-5 rating and the fact that several comments involve Hallmark Card Studio software or Hallmark Channel programming rather than Hallmark Cards customer service.
Last Updated: July 20, 2026
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Hallmark Cards, Inc., Hallmark Media, Hallmark+, Hallmark Channel, a Hallmark Gold Crown store, Hallmark Card Studio, a gift-card provider, retailer or payment processor. Hallmark does not provide customer support through this website.
Phone numbers, support hours, product availability, store ownership, return policies, Crown Rewards benefits, Hallmark+ plans, Keepsake Ornament Club benefits, recall information, gift-card processes, leadership and corporate information can change. Review the current receipt, order confirmation, membership terms and official Hallmark websites.
This page cannot locate an order, cancel a purchase, issue a return label, add Crown Rewards points, replace an ornament, activate a gift card, cancel Hallmark+, provide streaming access or issue a refund.
