John Hancock Customer Service – Complaints And Reviews

1-800-732-5543

Before purchasing or managing a John Hancock insurance policy or investment product, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. John Hancock is a leading provider of life insurance, investment products, and retirement solutions.

How to Contact John Hancock

You can reach customer service using the following details:

  • Phone Number: 1-800-732-5543 (Life Insurance), 1-888-333-2659 (Investments)
  • Email Support: John Hancock offers support through their online contact form available on their website.
  • Customer Service Hours: Monday – Friday, 8 AM – 6 PM ET
  • Corporate Address: John Hancock Life Insurance Company, 601 Congress Street, Boston, MA 02210
  • Website: https://www.johnhancock.com/

John Hancock Customer Support Reviews and Complaints

When considering purchasing or managing a insurance policy or investment product, it’s helpful to review their customer service feedback. John Hancock competes with other insurance and financial services companies like Prudential, MetLife, and Northwestern Mutual. Customer reviews often highlight the financial strength, product offerings, and customer service provided by John Hancock, particularly for those seeking life insurance and retirement planning. However, some complaints focus on issues related to customer service, claims processing, and account management.
Comparing John Hancock with other insurance and financial services companies can help you determine which offers the best products, pricing, and customer support for your financial needs. Evaluating customer reviews and complaints is an important step in making an informed decision about using John Hancock’s services.

Other brands in the insurance industry include Citizens, Admiral, Ambetter, National General, Farmers, VSP, and Fred Loya.

Customer Service Numbers Disclaimer

At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about using  John Hancock’s services.

Note: This website listing is not associated with John Hancock. The information and the reviews are a service provided by CustomerServiceNumbers.com.

John Hancock does not provide support services directly through this website. For any questions or concerns about John Hancock products or services, contact their customer service representative directly.

How do I find out if my policy is valid?

July 18, 2014

All I need is the number to call to find out if policies are valid or not.

Avatar for Vickie
Vickie

Long-Term Care Insurance policy

July 10, 2014

I applied for a Long-Term Care Insurance policy on the date of 1/24/2014 and have not received a response back on rather it was approved or not !! I KNOW I AM TO RECEIVE A LETTER STATING WHETHER IT WAS APPROVED OR DECLINED, IT HAS BEEN SIX MONTHS NOW, I WOULD APPRECIATE IF YOU COULD TAKE CARE THIS FOR

Avatar for Tony F
Tony F

John Hancock Customer Service

May 25, 2014

My mom passed away. I need to find out what are the procedures to collect the life insurance she has I’m her daughter her health proxy and her next of kin . Account type is 1210 – I’d number

Avatar for Anna
Anna
2.4
2.4 out of 5 stars (based on 889 reviews)

How do I find out if my policy is valid?

July 18, 2014

All I need is the number to call to find out if policies are valid or not.

Avatar for Vickie
Vickie

Long-Term Care Insurance policy

July 10, 2014

I applied for a Long-Term Care Insurance policy on the date of 1/24/2014 and have not received a response back on rather it was approved or not !! I KNOW I AM TO RECEIVE A LETTER STATING WHETHER IT WAS APPROVED OR DECLINED, IT HAS BEEN SIX MONTHS NOW, I WOULD APPRECIATE IF YOU COULD TAKE CARE THIS FOR

Avatar for Tony F
Tony F

John Hancock Customer Service

May 25, 2014

My mom passed away. I need to find out what are the procedures to collect the life insurance she has I’m her daughter her health proxy and her next of kin . Account type is 1210 – I’d number

Avatar for Anna
Anna
CustomerServiceNumbers.com