Jostens Customer Service, Yearbooks, Class Rings and Reviews

If you need help with a Jostens yearbook, class ring, graduation announcement, cap and gown, diploma, letter jacket, school picture, warranty repair or order, use the customer-service number for that specific product. Jostens maintains separate support teams for yearbooks, jewelry, graduation products, diplomas and other school-related merchandise.

Jostens has provided yearbooks, class jewelry, graduation products and recognition merchandise for schools and organizations for more than a century. Many Jostens products are customized, so change, cancellation, return and warranty rules can vary significantly depending on what was ordered.

Jostens Yearbook Customer Service

For high school, college, junior high, elementary and home school yearbooks, Jostens currently lists 1-877-767-5217.

If the yearbook was ordered directly through a school, contact the school’s yearbook adviser first. Schools typically control distribution dates, and yearbooks ordered for school delivery are normally distributed by the school rather than mailed individually to each student.

If the yearbook was ordered online, by telephone or by mail through Jostens, use the yearbook support number for changes, cancellations and order questions.

Before contacting Jostens about a yearbook, gather:

• Student’s school
• Graduation year
• Order number, if available
• Order date
• Purchaser’s email address
• Personalization details
• Payment confirmation
• Description of the problem

Missing or Late Jostens Yearbook

Yearbook distribution schedules are largely determined by individual schools. If classmates have received their books but yours is missing, first confirm the order and speak with the yearbook adviser.

Jostens does not normally maintain an inventory of old yearbooks for consumers. Published yearbooks belong to the schools, so customers seeking a yearbook from a previous year should contact the school’s media center, yearbook adviser or administration to ask whether extra copies remain available.

Jostens Yearbook Changes and Cancellations

Yearbook cancellation rules depend on how the order was placed and whether personalized products have entered production.

For a yearbook ordered through a school, contact the school’s yearbook adviser. For an order placed online, by telephone or mail, call 1-877-767-5217.

Jostens states that personalized yearbook products generally cannot be returned or refunded because they are produced using customer-supplied personalization. Check names, spelling, punctuation and other customized information carefully before submitting an order.

Jostens Yearbook Protection Plan

Customers who purchased a Jostens Yearbook Protection Plan may be eligible for a one-time replacement if the covered yearbook is lost, stolen or damaged during the lifetime of the student for whom it was purchased.

The replacement is not necessarily free. Jostens’ current plan calls for a reduced reprinting charge plus shipping, handling and applicable tax.

Call 1-877-767-5217 to start a Yearbook Protection Plan replacement. Jostens currently estimates approximately 2–4 weeks to produce and ship a qualifying replacement after the replacement order and payment are completed.

Jostens Class Ring Customer Service

For most high school, college and championship class rings and jewelry, call 1-800-854-7464. Other specialty ring categories may use different numbers, so check Jostens’ current phone directory or the documentation supplied with the order.

For a ring problem, have:

• Student or original owner’s name
• School
• Graduation year
• Ring type
• Order information
• Approximate purchase date
• Description of damage or requested change
• Photographs when useful

Jostens Class Ring Warranty

Jostens currently provides a Lifetime Limited Warranty for qualifying high school class jewelry. Coverage applies to the original jewelry owner and includes certain repairs and adjustments.

Current benefits include qualifying:

• Ring resizing at no charge when the ring remains resizable
• Cleaning and polishing
• Restoration of the original finish
• Repair of covered defects in materials or workmanship
• Replacement of covered broken or chipped simulated birthstones
• Certain graduation-year or school changes

The warranty does not cover every type of damage, stone or wear. Jostens states that warranty coverage can also be voided if jewelry is worked on by someone other than Jostens.

Review the warranty for the exact jewelry before assuming a repair or replacement will be free.

How to Send a Jostens Ring for Warranty Repair

Complete Jostens’ online warranty claim process before mailing jewelry. Jostens currently directs most U.S. warranty jewelry to:

Jostens Warranty Service
3500 South Interstate 35 East
Denton, TX 76210

Certain U.S. military academy rings use a separate Jostens APS address in Owatonna, Minnesota, so follow the instructions generated for the exact claim.

Jostens recommends using an insured, traceable shipping method. Keep photographs of the jewelry and save the tracking information until the item is returned.

Jostens currently lists a $10.95 U.S. return service and delivery charge for warranty requests, plus applicable taxes and any additional repair charges that may apply. Average repair time after evaluation and payment of applicable charges is approximately four weeks, although some stones and repairs can take longer.

Lost or Stolen Jostens Class Ring

Jostens’ standard protection plan currently provides qualifying class jewelry with four years of loss or theft protection from the original ship date. Replacement is generally offered once at a reduced cost rather than completely free.

An optional Extended Protection Plan can extend qualifying protection to a total of 10 years.

Jostens also maintains a Lost & Found program because found class rings are sometimes returned to the company. Before assuming a lost ring must be replaced, check Jostens’ lost-ring resources.

Jostens High School Class Ring Changes and Cancellations

Customized jewelry enters production quickly. For current high school jewelry orders placed online or by phone, Jostens says:

• A cancellation can be made within three business days of order placement without charge.
• After that period, a $125 cancellation charge may apply.
• Changes can generally be made within seven business days without an additional charge.
• Changes made between eight and 14 business days may incur a $25 charge.
• No changes are generally permitted after 14 business days.

Different ring categories have different deadlines and fees. Contact Jostens immediately if a name, date, size, stone, engraving or school information is wrong.

Jostens Graduation Products Customer Service

High school and home school customers can call 1-877-475-7027 about graduation announcements and related products.

College and university customers can call 1-800-854-7464. The same number is currently listed for graduation caps and gowns.

Common graduation-product support issues include:

• Wrong student name
• Incorrect graduation year
• Missing announcements
• Cap or gown sizing
• Missing tassel or accessory
• Delayed order
• Payment question
• Order change or cancellation

Because many graduation products are customized and event-specific, report errors as soon as they are discovered.

Jostens Diploma Replacement Help

Individual consumers looking for a replacement diploma should generally contact the school or college that issued the diploma. Jostens’ current telephone directory specifically directs individual diploma consumers to their school.

High school staff who need Jostens diploma support can call 1-800-413-3857. College and university diploma inquiries are also routed through the educational institution.

This is important for graduates seeking a replacement for a lost, stolen or damaged diploma: even if Jostens originally manufactured the document, the school generally controls whether a replacement can be authorized and what information must appear on it.

Jostens Order Status

Customers who placed an order through Jostens.com can check it through their online account or Jostens’ order-status resources.

For an order placed with a Jostens representative at school, contact that representative directly. The local representative can usually identify the school’s order program, delivery arrangement and event schedule.

For an order placed by telephone or mail, contact the appropriate Jostens Customer Service department.

Making a Payment to Jostens

Jostens provides an online payment option for qualifying high school ring, jewelry and graduation-product orders. Use the payment link on Jostens.com or the instructions provided with your order.

Do not mail a payment simply to the corporate office unless your invoice or Jostens Customer Care specifically instructs you to use that address.

If you have an old bill or statement and are unsure where to send payment, contact the department connected to the order and verify the current remittance address before mailing a check.

Jostens Corporate Office

Jostens currently lists its corporate office at:

Jostens, Inc.
7760 France Avenue South, Suite 400
Minneapolis, MN 55435
952-830-3300

The corporate office is not the best first destination for a yearbook, ring repair or graduation-order problem. Product-specific Customer Care or the local Jostens representative will generally have access to the information needed to research the order.

Who Owns Jostens?

Jostens was founded by Otto Josten in 1897. The company now produces yearbooks, graduation products, class jewelry, championship products, school pictures and other recognition products for educational institutions and organizations.

Jostens is currently owned by Platinum Equity. Platinum Equity completed its acquisition of Jostens from Newell Brands in December 2018.

How to Escalate a Jostens Complaint

1. Identify the exact product involved: yearbook, ring, graduation product, diploma, jacket or another item.
2. Contact the product-specific Customer Care number rather than using an unrelated Jostens department.
3. If the order was handled through a school, contact the Jostens representative or school adviser when appropriate.
4. Keep the order confirmation, receipt, photos and personalization details.
5. Ask for and save a case or reference number.
6. For warranty jewelry, complete the official claim process before shipping the product.
7. For a missed promised correction or repair, follow up using the existing case information.
8. If the problem remains unresolved, clearly state what resolution you are requesting, such as a correction, repair, replacement, refund review or order-status investigation.

CustomerServiceNumbers.com cannot access a Jostens order, authorize a refund, manufacture a diploma, change a yearbook, repair a class ring or contact a school or Jostens representative on a visitor’s behalf.

Jostens Customer Reviews and Complaints

CustomerServiceNumbers.com currently displays a 3.0 out of 5 rating for Jostens based on 2 visible reviews.

The two visible submissions are older informational requests rather than detailed reports of a completed customer-service experience. A June 2018 reviewer asked whether Jostens supplied a South Carolina high school’s diplomas and how to replace a stolen diploma. A November 2015 reviewer asked for the correct address for mailing a Jostens payment.

Because these two submissions do not describe the quality or outcome of a Jostens customer-service interaction, there is not enough CSN review evidence to identify a supported positive or negative service trend.

If you have recently contacted Jostens, leave a review below describing the product involved, support department or school representative contacted, response time, what resolution was offered and whether the issue was ultimately resolved. Do not include student records, complete order numbers, payment information or private school information.

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Frequently Asked Questions

What is the Jostens customer service phone number?

Jostens uses different telephone numbers by product. Call 1-800-854-7464 for many college, jewelry, warranty and graduation-product questions; 1-877-475-7027 for high school and home school graduation products; or 1-877-767-5217 for yearbooks.

What are Jostens customer service hours?

Many Jostens U.S. Customer Service departments currently publish Monday-Friday hours of approximately 8:00 a.m.-5:00 p.m. Central Time. Hours can vary by department.

What is the Jostens yearbook customer service number?

Call 1-877-767-5217 for high school, college, junior high, elementary and home school yearbook support.

What is the Jostens class ring customer service number?

For most high school and college class rings, call 1-800-854-7464. Specialty and military rings may use different numbers.

Does Jostens have a lifetime class ring warranty?

Qualifying Jostens high school class jewelry is covered by a Lifetime Limited Warranty for the original owner. Coverage includes certain resizing, refinishing, manufacturing defects and covered stone repairs, subject to the warranty terms.

How do I get my Jostens ring repaired?

Start an official warranty claim through Jostens. Do not mail the ring until you have reviewed the claim instructions. Most U.S. warranty jewelry is currently routed to Jostens Warranty Service in Denton, Texas.

What if I lost my Jostens class ring?

Check Jostens’ Lost & Found resources and review whether the ring has Standard or Extended Jewelry Protection. Qualifying class jewelry currently includes four years of standard loss/theft protection, with an optional plan extending protection to 10 years.

Can Jostens replace a lost diploma?

Individual graduates should contact the school or college that issued the diploma. Jostens currently directs individual diploma consumers to their school because the educational institution controls replacement authorization.

How do I check my Jostens order?

Check online orders through your Jostens account or order-status page. For an order placed through a school representative, contact that representative directly.

Can I cancel a Jostens class ring?

Cancellation rules depend on the type of jewelry. Current high school jewelry terms generally allow cancellation without charge during the first three business days, with a cancellation fee potentially applying afterward.

Where do I mail a Jostens payment?

Use the remittance information printed on the current invoice or contact Jostens Customer Care. Do not assume the corporate-office address is the correct payment address.

Where is Jostens headquarters?

Jostens lists its corporate office at 7760 France Avenue South, Suite 400, Minneapolis, MN 55435. The corporate-office phone number is 952-830-3300.

Who owns Jostens?

Jostens is currently owned by Platinum Equity, which acquired the company from Newell Brands in December 2018.

Is CustomerServiceNumbers.com affiliated with Jostens?

No. CustomerServiceNumbers.com is an independent customer service information and review website. It cannot access Jostens orders, process payments, replace diplomas, change yearbooks, approve refunds or authorize jewelry repairs.

Why Trust This Jostens Contact Guide?

The Jostens customer-service numbers, headquarters information, yearbook contacts, diploma routing, jewelry warranty information, repair process, cancellation rules, order resources and current ownership on this page were checked against current Jostens resources. The CSN rating and both visible customer submissions were also reviewed before describing customer feedback.

Share your experience: If you contacted Jostens about a yearbook, class ring, graduation product, diploma, warranty repair, order or payment, leave a review below describing which support route you used, the response received and whether the problem was resolved. Keep student, order, payment and other sensitive information private.

Disclaimer: CustomerServiceNumbers.com is not affiliated with Jostens, Inc., Platinum Equity, any school, college, yearbook adviser or Jostens representative. This page provides independent contact information and a place for customers to share firsthand reviews. Jostens does not provide customer support through this website.