Lively customers may need help with a Jitterbug phone, medical-alert device, recurring service charge, activation, number transfer, billing, cancellation, return, warranty claim, missing refund, account login or Urgent Response service. Lively is the current name of the consumer phone and safety-service brand formerly known as GreatCall and is part of Best Buy Health.
How to Contact Lively Customer Service
- Lively Customer Service: 1-800-733-6632
- From an Active Jitterbug Phone: Dial 611
- Customer Service Hours: Weekdays, 7 a.m.-10 p.m. ET; Lively’s main Contact page currently lists weekends, 9 a.m.-7 p.m. ET
- Retail Device Activation: 1-800-397-0588
- Online Activation: Activate a Lively Device
- My Account Login Help: 1-866-482-1424
- Automated Telephone Payments: 1-866-237-8641
- Lively Protection Plan Information: 1-800-463-5412
- Customer Contact Form: Contact Lively
- Lively Help Center: Lively Support
- My Account: Sign In to Lively
- Customer Mailing Address: Lively from Best Buy Health, 9390 Gateway Drive, Suite 100, Reno, NV 89521
- Official Website: Lively.com
Some Lively Help Center pages currently display a weekend closing time of 6 p.m. ET while the primary Contact page lists 7 p.m. ET. If calling near the end of the weekend support window, confirm the current hours through Lively’s Contact page.
Best Lively Support Route by Issue
- Jitterbug phone or account problem: Call 1-800-733-6632 or dial 611 from an active Jitterbug phone.
- Activate a newly purchased device: Use Lively’s online activation process or call 1-800-397-0588.
- Cancel service: Call Customer Service or use the cancellation form in My Account when available.
- Keep a phone number when leaving Lively: Arrange the number transfer before ordinary cancellation.
- Retail device return: Follow the retailer’s return policy and separately cancel the Lively monthly service.
- Direct Lively return: Contact Customer Service for a return authorization number and return address.
- Billing or recurring charge: Review My Account and call Customer Service with the transaction information.
- Make a payment: Pay through My Account or call 1-866-237-8641.
- Warranty problem: Contact Customer Service for troubleshooting and warranty authorization.
- Medical-alert device not working: Contact Lively promptly and use another reliable emergency-contact method until the problem is resolved.
- Immediate emergency: Call 911 directly when possible.
Is Lively the Same as GreatCall and Jitterbug?
Lively is the current consumer brand formerly known as GreatCall. The company created and continues to support Jitterbug phones and related products for older adults.
Best Buy acquired GreatCall in 2018, and the business now operates as part of Best Buy Health.
Customers may therefore still encounter:
- GreatCall on older paperwork or devices
- Jitterbug as the telephone-product brand
- Lively on current accounts and service plans
- Best Buy Health in current ownership and legal information
Customers searching for GreatCall customer service or Jitterbug customer service can generally begin with Lively at 1-800-733-6632.
How to Activate a Lively or Jitterbug Device
A new Jitterbug phone, Lively medical-alert device or eligible Lively SIM service must be activated before full service can begin.
Use the Lively activation website or call 1-800-397-0588.
Have ready:
- The device and original packaging
- IMEI or device serial number
- SIM ICCID when applicable
- Email address used for billing
- Payment method
- Preferred monthly plan
- Previous-carrier information if transferring a telephone number
Online activation normally takes only a few minutes to complete, followed by additional time while the device connects to service.
Privacy reminder: Do not post an IMEI, SIM ICCID, medical-alert serial number or activation information in a public review.
How to Transfer a Phone Number to Lively
Eligible customers can generally keep an existing telephone number when moving service to Lively.
Before beginning the transfer:
- Keep the old wireless account active.
- Confirm the old carrier’s account number.
- Obtain a transfer or port-out PIN when required.
- Confirm the account holder’s billing information.
- Remove any transfer lock or port protection.
- Ask Lively whether the number is eligible to transfer.
Lively Billing and Payment Help
Lively My Account can be used to review bills, payments, payment methods, usage and active plan features.
Ways to Pay Lively
- Online: Use Lively My Account.
- Automated Telephone Payment: Call 1-866-237-8641. Lively says the automated system is available anytime without an additional processing fee.
- Customer Service Advisor: Call 1-800-733-6632. An advisor-assisted payment may have a processing fee.
- Mail: Lively, P.O. Box 660688, Dallas, TX 75266-0688.
The Dallas address is a payment address. Do not mail a Jitterbug phone, medical-alert device or warranty return there.
Unexpected Lively or GreatCall Charge
An unfamiliar Lively or GreatCall charge can be connected with:
- A monthly Jitterbug phone plan
- A medical-alert subscription
- Urgent Response or another health-and-safety service
- Activation
- A protection plan
- Usage beyond the plan allowance
- A replacement device or accessory
- An account maintained for a parent or relative
- A service that was not formally canceled
- A final bill
Review My Account, previous bills and household accounts before assuming the transaction is unauthorized.
If the charge still cannot be identified, call Lively and ask which account and service produced it. For additional investigation steps, see what to do about an unrecognized bank or credit-card charge.
How to Cancel Lively Service
Call 1-800-733-6632 and clearly state what service should be canceled. Customers who purchased through Lively.com may also have access to a cancellation form after signing in to My Account.
Current Lively terms state that:
- Service may be canceled at any time.
- Cancellation during a billing cycle normally becomes effective on the final day of that billing cycle.
- Lively does not refund a partial monthly service charge.
- The customer remains responsible for applicable charges through the final bill.
- Unused Add-On Minutes are not refundable.
Before finishing the cancellation request, confirm:
- Which phone, device or service is being canceled
- The effective cancellation date
- The final billing date
- Whether AutoPay remains active for the final bill
- Whether any equipment must be returned
- The cancellation confirmation or case number
Removing One Lively Feature
You may be able to cancel one feature without ending all Lively service. For example, an account may include phone service plus optional safety or support features.
Call Customer Service and specify exactly which feature should be removed. Ask how the change affects the monthly price and any emergency or caregiver functionality.
Deleting an App Does Not Cancel Lively Service
Deleting the Lively app, turning off a Jitterbug phone, removing a SIM or no longer wearing a medical-alert device does not cancel the monthly service.
Likewise, simply stopping a recurring payment can leave the account past due instead of closed.
Use Lively’s formal cancellation process and retain confirmation.
Lively Return Policy
Lively currently advertises a 30-day return policy for eligible products purchased directly from Lively. Its Help Center contains slightly different wording about whether the period is measured from receipt or purchase, so customers should contact Lively promptly and avoid waiting until the end of the return period.
Returning a Product Purchased Directly From Lively
- Call 1-800-733-6632.
- Request a return authorization number.
- Obtain the correct return address and shipping instructions.
- Return the device in like-new condition.
- Include the original box, charger, cradle, accessories and materials.
- Keep the shipping receipt and tracking number.
Current Lively terms say shipping charges are non-refundable and direct returns are generally shipped at the customer’s expense.
Lively Return Usage Limits
For phone purchases, current Lively terms define the basic usage thresholds as:
- Talk: 30 minutes or less
- Data: 50 MB or less
- Texts and Picture Messages: 50 or fewer
Exceeding those amounts can affect how much of the first month’s service charge or usage is refunded.
Returning a Lively Device Purchased From a Retailer
If the Jitterbug or Lively device was purchased from Best Buy, Walmart, Target, Amazon or another retailer, the hardware return is governed by that retailer’s return policy.
How Long Does a Lively Refund Take?
Lively says an approved direct-purchase refund can take up to 21 business days after the returned product is received. The bank or card issuer can require additional time to post the credit.
If a refund appears delayed:
- Confirm that return tracking shows delivery.
- Locate the return authorization number.
- Allow the published processing period.
- Check the original payment method.
- Review the final Lively bill.
- Contact Lively for refund status.
- Contact the payment provider if Lively confirms the refund was issued but it still has not posted.
Lively Warranty and Protection Plan Support
Lively’s current Standard Limited Warranty generally covers eligible products purchased from Lively or an authorized U.S. seller for:
- Device: 1 year
- Eligible OEM Rechargeable Battery: 1 year
- Eligible Accessories: 1 year
- Open-Box Products: 90 days
Call Customer Service for troubleshooting and warranty authorization.
Lively also offers a separate optional Protection Plan. For current plan information, Lively’s Help Center lists 1-800-463-5412.
Back up important contacts, photographs, messages and other personal data before sending a phone for repair or replacement because warranty service may erase stored information.
Jitterbug Phone Troubleshooting
Lively currently supports several generations of Jitterbug phones, including newer Smart and Flip models as well as older devices.
Before calling:
- Charge the phone with an approved charger.
- Confirm that the electrical outlet works.
- Restart the phone.
- Record any error message.
- Check airplane mode.
- Check signal strength.
- Confirm the Lively account is active.
- Determine whether the issue affects calls, texts, data or all services.
- Locate the phone model and IMEI.
Do not perform a factory reset unless you understand that stored information can be erased and Lively recommends that step.
Lively Urgent Response and Medical-Alert Devices
Lively Urgent Response can connect an eligible subscriber with an agent who may contact emergency services, family members, caregivers or other assistance based on the situation and available profile information.
Lively’s current terms make several important limitations clear:
- Urgent Response is not a substitute for 911.
- The device must be charged and powered on.
- The device must have network access.
- Service can be limited in remote or enclosed locations.
- Lively cannot guarantee an exact location in every situation.
- Conferencing with 911 may add time before emergency services are reached.
If a Lively medical-alert device will not power on, charge, connect to an agent or complete a recommended test, contact Lively promptly and use another reliable way to reach emergency help until the problem is resolved.
Lively Fall Detection
Fall Detection is an optional feature available with eligible devices and plans. It cannot detect every fall and can sometimes activate when no fall occurred.
If the subscriber falls and is able to press the help button, the subscriber should do so rather than relying only on automatic Fall Detection.
Lively My Account and Login Help
My Account can be used to:
- View and pay bills
- Review payment history
- Change payment information
- Manage AutoPay and paperless billing
- Review talk, text and data usage
- View included services
- Update the login email
- Manage eligible Personal Emergency Profile information
For account-registration or login help, Lively currently displays 1-866-482-1424 on its My Account pages.
Lively Health Data and Privacy
Lively maintains privacy information for personal information and Consumer Health Data associated with eligible health-and-safety services.
Customers should understand that canceling a service, deleting an online account and requesting deletion of health data are different actions.
Lively warns that deleting Consumer Health Data can affect its ability to provide services such as Urgent Response, Care Advocate and Nurse On-Call. Some customers may need to change their plan or cancel an eligible service before completing a health-data deletion request.
How to Escalate a Lively Complaint
- Start with Lively Customer Service. Call 1-800-733-6632.
- Identify the exact issue. Specify whether it involves a phone, medical-alert device, charge, return, refund, cancellation, warranty or account.
- Request a case number. Record the date and the representative’s name or identifier.
- Keep documentation. Save bills, receipts, tracking numbers, return authorizations, device information and emails.
- State the resolution requested. Examples include cancellation, billing correction, refund review, repair, replacement or plan change.
- Ask for supervisory review. Explain what remains unresolved.
- Separate retailer and service issues. A retailer may control the hardware return while Lively controls the recurring service.
- Use parent-company information only when appropriate. For broader corporate information, see the Best Buy Corporate Office Headquarters page.
About Lively, GreatCall and Best Buy Health
Lively provides Jitterbug phones, wireless plans, medical-alert products, caregiver tools and health-and-safety services intended primarily for older adults and their caregivers.
Lively was formerly known as GreatCall. Best Buy acquired GreatCall in 2018, and Lively now operates as a Best Buy Health brand.
Lively currently publishes the following customer mailing address:
Lively from Best Buy Health
9390 Gateway Drive
Suite 100
Reno, NV 89521
This address should not be treated as a retail store or automatic device-return destination. Obtain a return authorization and the correct return address before mailing equipment.
Lively Customer Service Reviews and Complaints
There are currently no CustomerServiceNumbers.com reader reviews available to establish a Lively customer-service rating or reliable positive or negative support trend.
If you have contacted Lively recently, you can leave a firsthand review below. Helpful reviews can describe:
- Jitterbug activation
- Phone-number transfer
- Coverage or call quality
- Medical-alert device support
- Urgent Response
- Fall Detection
- Billing
- Cancellation
- Returns or refunds
- Warranty or Protection Plan support
- Customer-service response
Protect private and health information: Do not post your Lively account number, telephone number, IMEI, SIM ICCID, device serial number, payment information, password, verification code, medical history, medication information, emergency contacts, location history, home address or Personal Emergency Profile information in a public review.
Lively Customer Service Frequently Asked Questions
What is the Lively customer service phone number?
Call Lively Customer Service at 1-800-733-6632. Customers can also dial 611 from an active Jitterbug phone.
What are Lively customer service hours?
Lively’s main Contact page currently lists weekdays from 7 a.m.-10 p.m. Eastern Time and weekends from 9 a.m.-7 p.m. Eastern Time. Some individual Help Center pages currently show a 6 p.m. weekend closing time, so check Lively’s current Contact page when calling late in the day.
Is Lively customer service available 24 hours?
Ordinary Customer Service is not advertised as 24/7. Certain subscribed services, including Urgent Response, may be available around the clock.
How do I cancel Lively?
Call 1-800-733-6632. Customers who purchased through Lively.com may also be able to use a cancellation form after signing into My Account.
Does Lively prorate the final monthly bill?
No. Current Lively terms say cancellation during a billing cycle normally becomes effective on the final day of the cycle and the partial month is not refunded.
Does returning a Jitterbug phone cancel Lively service?
No. A retailer return does not automatically cancel the Lively monthly account. Contact Lively separately.
What is Lively’s return period?
Lively advertises a 30-day return policy. Because current official materials use both purchase-date and receipt-date language, contact Lively promptly and within 30 days of purchase to protect eligibility.
How long does a Lively refund take?
Lively says approved refunds can take up to 21 business days after the returned product is received, followed by any additional payment-provider posting time.
How long is the Lively warranty?
The current standard limited warranty is one year for eligible devices, OEM rechargeable batteries and accessories. Open-box products generally have a 90-day warranty.
What is the Lively activation phone number?
Call 1-800-397-0588 or use Lively’s online activation system.
Can I keep my phone number when switching to Lively?
Eligible numbers can generally be transferred. Keep the old wireless account active until Lively confirms the port is complete.
Is Lively Urgent Response the same as 911?
No. Lively’s current terms specifically state that Urgent Response is not a substitute for 911.
Is GreatCall still in business?
GreatCall’s consumer phone and safety-service business now operates under the Lively name as part of Best Buy Health.
Who owns Lively?
Lively is a Best Buy Health brand. Best Buy acquired GreatCall in 2018.
Related Lively, Jitterbug and Retail Customer Service Resources
- Consumer Cellular Customer Service
- Best Buy Customer Service
- Walmart Customer Service
- Target Customer Service
- Amazon Customer Service
- Best Buy Corporate Office Headquarters
- Official Lively Contact Page
- Official Lively Help Center
- Official Lively Activation
About This Page
Updated August 24, 2026. CustomerServiceNumbers.com reviewed Lively’s current customer-service and activation numbers, published hours, My Account assistance, payment options, cancellation rules, direct and retail return procedures, refund timing, usage limits, warranty information, Urgent Response limitations, privacy resources, Best Buy Health ownership and current CustomerServiceNumbers.com review status.
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with Lively, GreatCall, Best Buy Health, Best Buy Co., Inc., Jitterbug, a wireless carrier, retailer, healthcare provider or emergency-response agency. We cannot access a Lively account, cancel service, process payments or refunds, activate a device, replace a Jitterbug phone, monitor an emergency device or dispatch emergency assistance.
Lively telephone numbers, hours, plans, prices, device models, return terms, warranties, medical-alert features and support procedures can change. Verify account-specific requirements through Lively’s official website, My Account and current customer agreement.