Justice customers may need help with a clothing order, shipping delay, return, refund, damaged item, sizing question, Walmart purchase, gift card, or another product concern. Justice remains an active tween fashion brand, but the business operates differently from the former Justice mall-store chain. Justice is currently owned by Bluestar Alliance, and its latest collections are distributed primarily through Walmart in the United States and Canada.
How to Contact Justice Customer Service
- Justice Customer Service: 1-855-655-2514
- Justice Website: ShopJustice.com
- Justice at Walmart: Shop Justice at Walmart
- Brand Owner: Bluestar Alliance LLC
- Bluestar Alliance Corporate Phone: 212-290-1370 – corporate/licensing inquiries, not ordinary Justice order support
- Bluestar Alliance Contact: Bluestar Alliance Contact
The previously published Monday-Friday, 8 a.m.-5 p.m. ET Justice customer-service schedule could not be confirmed from current Justice brand resources and should not be treated as guaranteed current hours.
Best Justice Support Route by Issue
- Justice item purchased at Walmart: Start with Walmart for order, pickup, delivery, return, and refund questions.
- Justice item purchased from ShopJustice.com: Use the Justice website and the customer-service information associated with that order.
- Missing online order: Check the order confirmation and tracking information from the retailer that processed the purchase.
- Wrong item received: Contact the seller listed on the order confirmation.
- Damaged or defective clothing: Keep the item, tags, packaging, and receipt while requesting a return or replacement.
- Sizing question: Use the size chart connected to the exact Justice product because sizing can differ by garment.
- Old Justice gift card: Contact Justice before assuming a legacy gift card remains redeemable under the current retail model.
- Old Justice store purchase: The former Justice retail chain is no longer operating, so historical store-return policies should not be relied upon.
- Brand or licensing inquiry: Contact Bluestar Alliance rather than ordinary retail customer service.
Is Justice Still in Business?
Yes. Justice remains an active girls’ fashion and lifestyle brand, but it is no longer the standalone mall-store chain many customers remember.
Justice’s former parent company, Ascena Retail Group, entered Chapter 11 bankruptcy in 2020. Bluestar Alliance subsequently acquired the Justice brand.
Bluestar currently describes Justice as a tween lifestyle brand with products including:
- Girls’ apparel
- Activewear
- Underwear and intimates
- Swimwear
- Accessories
- Footwear
- Beauty products
- Home and lifestyle merchandise
The current Justice brand is focused on retail partnerships rather than rebuilding the former nationwide network of Justice stores.
Where Can You Buy Justice Clothing Now?
Bluestar Alliance currently identifies Walmart U.S., Walmart Canada, and Walmart.com as major retail channels for Justice.
Walmart currently carries a large Justice assortment that includes:
- Tops and T-shirts
- Jeans and shorts
- Dresses and rompers
- Skirts
- Activewear
- Dance and gymnastics apparel
- Swimwear
- Pajamas
- Underwear and socks
- Backpacks
- Shoes
- Seasonal collaborations
Selection varies by Walmart location. Walmart.com generally provides a broader Justice assortment than an individual physical store.
Justice Purchases From Walmart
If the receipt or online order shows Walmart as the seller, Walmart should normally be the first contact for:
- Order tracking
- Delivery problems
- Store pickup
- Missing packages
- Incorrect items
- Returns
- Refund status
- Payment issues
- Store inventory
Justice branding on an item does not mean Justice itself processed the Walmart transaction.
ShopJustice.com Returns
Justice product information published through ShopJustice.com has stated that eligible unwashed, unworn, or unused merchandise purchased directly from ShopJustice.com can be returned within 45 days of delivery.
The published ShopJustice.com terms have also stated that:
- The merchandise must meet the return-condition requirements.
- Discounts received at purchase are deducted when calculating the refund.
- The customer is responsible for return costs under the standard return process.
Return policies can change, so check the current instructions attached to the order before sending a product back.
Do not use an old Justice mall-store return address found on a previous receipt, blog, or archived customer-service page.
Justice Shipping and Order Tracking
For an online Justice order, first identify which website processed the transaction.
Useful information includes:
- Order number
- Order date
- Seller
- Shipping address
- Tracking number
- Carrier
- Expected delivery date
- Items ordered
ShopJustice.com product information has stated that direct orders ship throughout the 50 states, U.S. territories and the Virgin Islands, with shipping choices displayed during checkout.
When Walmart processed the transaction, check Walmart’s order history and tracking system instead.
Justice Missing or Incorrect Orders
If a package is marked delivered but cannot be located:
- Verify the shipping address on the order.
- Check the carrier’s tracking details.
- Look around the delivery location.
- Check with other household members.
- Allow for a premature carrier delivery scan when appropriate.
- Contact the retailer that processed the order if the package remains missing.
For an incorrect shipment, photograph the item received, packaging, shipping label, and packing slip before requesting assistance.
Damaged or Defective Justice Clothing
If a Justice garment arrives damaged or appears defective, keep the product and identifying information while contacting the seller.
Useful information includes:
- Product name
- Size
- Color
- Item or style number
- Purchase date
- Retailer
- Receipt or order number
- Photographs of the defect
Do not wash, alter, repair, or remove all identifying tags from a defective item before contacting the seller if you intend to request a return.
Justice Sizing Help
Justice clothing includes standard, slim, and plus-size options depending on the product. Current Justice collections at Walmart and ShopJustice.com can use both numerical and alpha sizing.
A particular product may be labeled with sizes such as:
- XS
- S
- M
- L
- XL
- Plus-size variations
Use the size chart attached to the exact product rather than assuming a size from an older Justice garment will fit identically.
Justice Gift Cards
Justice has changed ownership and retail systems since the former physical store chain closed. Customers holding an older Justice gift card or merchandise credit should verify current redemption options before placing an order.
Have available:
- Gift card number
- Approximate purchase date
- Original receipt when available
- Remaining balance information
Do not publish a complete gift-card number or PIN in a public review.
Justice Store Closures
The old Justice retail chain closed as part of Ascena Retail Group’s restructuring and bankruptcy process. Bluestar Alliance acquired the Justice brand in 2020 and repositioned it around licensing, e-commerce, and retail partnerships.
Customers searching for their former local Justice store should therefore not expect that location to reopen under the current business model.
Justice-branded products continue to be sold despite the closure of the original standalone stores.
Who Owns Justice?
Justice is owned by Bluestar Alliance LLC, a brand-management company based in New York.
Bluestar’s current portfolio includes Justice along with brands such as Limited Too, Hurley, bebe, Brookstone, Off-White, Palm Angels, Scotch & Soda, and others.
For corporate or licensing matters, Bluestar Alliance currently publishes:
- Corporate Phone: 212-290-1370
- Marketing and Press: marketing@bluestarall.com
- Licensing: licensing@bluestarall.com
These contacts are not intended to replace normal retailer support for an individual Justice clothing order.
Is the New Albany, Ohio Justice Headquarters Still Current?
The address at 8323 Walton Parkway, New Albany, Ohio is associated with the former Justice/Ascena retail operation and continues to appear in older business directories.
Because Justice is now owned by Bluestar Alliance and follows a licensing and retail-partnership model, that legacy New Albany address should not be presented as the current Justice customer-service or corporate headquarters.
Do not send merchandise returns to that address unless current written return instructions specifically direct you there.
Information to Have Before Contacting Justice
- Retailer where the item was purchased
- Order number
- Purchase date
- Product name
- Size and color
- Item or style number
- Tracking number for delivery problems
- Receipt
- Photos of damaged merchandise
- Previous customer-service correspondence
- The resolution requested
Do not publish a complete order number, gift-card PIN, payment information, home address, private telephone number, private email address, or other sensitive information in a public review.
How to Escalate a Justice Customer Service Complaint
- Identify the retailer that processed the transaction.
- Gather the order number, receipt, product details, and photographs when relevant.
- For Walmart orders, begin with Walmart Customer Service.
- For a direct ShopJustice.com transaction, use the support information connected to the Justice order.
- Clearly state whether the requested resolution is a replacement, return, refund, order investigation, or another correction.
- Keep copies of order confirmations, tracking information, return documentation, and support correspondence.
- If a Justice brand issue cannot be resolved through the seller, contact Justice customer service at 1-855-655-2514.
- Corporate or licensing matters can be directed to Bluestar Alliance when appropriate.
Justice Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published Justice customer reviews. The displayed 0 out of 5 rating reflects the absence of submitted ratings and should not be interpreted as a zero-star customer judgment.
Because no Justice reviews have been submitted on this page, there is not enough CustomerServiceNumbers.com feedback to identify reliable positive or negative patterns involving clothing quality, sizing, shipping, returns, refunds, Walmart purchases, or customer-service responsiveness.
Frequently Asked Questions
What is the Justice customer-service phone number?
Justice customer service continues to be associated with 1-855-655-2514. For a current Walmart purchase, start with Walmart because Walmart controls that order and return transaction.
Is Justice still in business?
Yes. Justice remains an active tween fashion and lifestyle brand owned by Bluestar Alliance.
Are Justice stores still open?
No. The former standalone Justice retail chain closed. Current Justice merchandise is distributed primarily through Walmart and online channels.
Can I buy Justice clothes at Walmart?
Yes. Bluestar Alliance identifies Walmart U.S., Walmart Canada, and Walmart.com as current Justice retail channels, and Walmart carries a large current Justice assortment.
Who owns Justice now?
Bluestar Alliance owns the Justice brand. Bluestar acquired Justice after former owner Ascena Retail Group entered bankruptcy proceedings in 2020.
Is Justice still owned by Ascena?
No. The old Ascena ownership information is outdated. Justice is now part of Bluestar Alliance’s brand portfolio.
Can I return Justice clothing to an old Justice store?
No. The standalone Justice store chain is closed. Follow the return policy of Walmart, ShopJustice.com, or whichever retailer processed the current purchase.
How long do ShopJustice.com returns have?
ShopJustice.com product information has stated that eligible unwashed, unworn, or unused direct purchases can be returned within 45 days of delivery. Verify the current policy attached to your order before sending a return.
Where is Justice headquartered?
The old New Albany, Ohio address belongs to the former retail operation and should not be treated as Justice’s current headquarters. Justice is now owned by New York-based Bluestar Alliance.
Related Clothing Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer-service experiences since 2004. The site is independent and is not owned or operated by Justice, Bluestar Alliance, Walmart, Gap, Old Navy, H&M, or another Justice retailer.
This page is intended to help consumers understand the current Justice business and find the appropriate support route for clothing orders, Walmart purchases, shipping, returns, refunds, damaged items, sizing, gift cards, and customer-service complaints.
Share Your Justice Customer Service Experience
If you contacted Justice, Walmart, or another Justice seller about a clothing purchase, order, delivery, return, refund, sizing problem, damaged item, gift card, or another customer-service issue, describe where the item was purchased, which support route you used, the response you received, and whether the problem was resolved.
Privacy warning: Do not publish your complete order number, gift-card number or PIN, home address, telephone number, private email address, payment-card details, account password, unredacted receipt, or private customer-service correspondence in a public review.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with Justice, Bluestar Alliance, Walmart, or another Justice retailer. CustomerServiceNumbers.com cannot access orders, process returns, issue refunds, track packages, check gift-card balances, replace merchandise, or respond on behalf of Justice. Retail partners, return policies, shipping terms, product availability, customer-service contacts, and brand distribution can change. Verify transaction-specific information with the retailer that processed the purchase.