If you need help with an Ecko Unlimited order, return, refund, damaged item, shipping problem, wrong size, account issue or another Ecko.com purchase, use Ecko’s current online customer-service channels. Ecko does not currently publish a general shopping-support phone number on its official Contact, Returns or Shipping pages.
Ecko Unlimited Customer Service Contact Information
- Ecko Customer Service Email: customerservice@ecko.com
- Online Contact Form: Ecko Contact Us
- Returns: Ecko Returns
- Shipping Information: Ecko Shipping
- Website: Ecko.com
Ecko’s official Returns page directs customers with purchase questions to customerservice@ecko.com or the website Contact form.
Customer-service hours: Ecko’s current official customer-service pages do not publish verified general support hours. Older listings may show specific weekday hours, but customers should not rely on those schedules unless Ecko publishes them again.
Does Ecko Unlimited Have a Customer Service Phone Number?
Ecko does not currently publish a general customer-service telephone number for orders, returns, refunds or shipping questions on its main Contact, Returns or Shipping pages.
Ecko does publish 1-844-306-2849 on its Accessibility Statement, but that number is specifically identified for ADA and website-accessibility accommodations. It should not be treated as Ecko’s general order-support telephone number.
For an ordinary Ecko.com purchase problem, start with customerservice@ecko.com or the official Contact form.
What to Have Ready Before Contacting Ecko
- Order number
- Email address associated with the purchase
- Name of the item
- Size and color ordered
- Tracking number for a delivery problem
- Date the package arrived
- Photos of damage when applicable
- A short explanation of the problem
- The resolution you are requesting
Do not publish order numbers, tracking information or payment details in a public review.
Ecko Unlimited Returns
Ecko currently allows eligible merchandise purchased directly from Ecko.com to be returned within 30 days of receipt.
To qualify, Ecko says merchandise generally must be:
- New and unused
- Unwashed
- Unaltered
- In its original packaging when applicable
- Returned with the original labels attached
- Eligible for return under the current product terms
Items marked Final Sale are not eligible under the standard return policy. Free gifts, samples and promotional giveaway items also are not returnable.
Start the process through the official Ecko Returns page. Do not send merchandise to an old corporate address or another location found online without receiving current return instructions.
Ecko Return Shipping Fees and Checkout+
Ecko currently offers customers the option to purchase Checkout+ when placing an eligible order. Checkout+ can cover eligible return shipping under the terms shown during checkout.
If Checkout+ was not purchased, Ecko’s current Returns page states that a $16 handling fee applies. The Returns page also explains that applicable return-shipping costs can be deducted from a refund.
Return rules and fees can change, so confirm the amount shown in the Ecko Return Portal before completing the return.
What If an Ecko Item Arrives Damaged?
If an item purchased directly from Ecko.com arrives damaged, Ecko instructs customers to use its Return Portal within three business days of receiving the product.
Provide the order information and a description of the damage. Ecko may require additional information or photographs before approving the return.
Keep the merchandise and packaging until Ecko gives you instructions. Do not independently mail a damaged item to an old Ecko office or warehouse address.
Does Ecko Offer Exchanges?
Ecko currently says it does not offer direct exchanges.
If an eligible item is the wrong size or you want another color, use the normal return process and place a separate new order for the replacement item.
Availability and pricing on the replacement order are not guaranteed to remain the same while the original return is being processed.
How Long Does an Ecko Refund Take?
Ecko says to allow up to 14 days after the returned merchandise is received for the refund to be processed.
During promotional weekends and holiday periods, Ecko says return processing may require another 7-10 days. Your bank or card issuer may also need additional time after Ecko sends the refund before the credit appears on your account.
A return submission does not guarantee approval. Merchandise must satisfy the applicable return requirements.
Can You Cancel or Change an Ecko Order?
Ecko’s current Shipping page says an order cannot be modified or canceled once it has been placed.
Check the shipping address, size, color, quantity and payment information carefully before submitting the order.
If you notice an error after checkout, contact Ecko immediately, but do not assume that customer service will be able to stop or modify the order.
Ecko Shipping Information
Ecko’s current Shipping page says it ships within the United States, excluding Puerto Rico and the U.S. Virgin Islands. It currently states that Ecko.com does not ship to Canada.
- Free standard shipping: U.S. orders over $90 before applicable sales tax
- Orders below $90: $10 shipping and handling under the current policy
- Carrier: FedEx is currently listed for standard U.S. shipments
- Standard delivery estimate: Approximately 7-10 business days after order confirmation
- P.O. Boxes: Ecko currently says it cannot deliver to P.O. Boxes
Shipping times can be longer during high-volume sales, promotions and holidays.
Tracking an Ecko Order
When an Ecko order leaves the warehouse, Ecko says it sends a shipping-confirmation email with a FedEx tracking number. Tracking information may not update immediately after the label is created.
If the tracking information appears stalled or the package was marked delivered but cannot be located, save screenshots of the tracking history before contacting Ecko or the carrier.
Stolen Ecko Packages
Ecko’s current Shipping page states that it does not replace or refund stolen orders. This is Ecko’s stated store policy and does not necessarily determine any rights a customer may have through a carrier, card issuer, insurer or applicable law.
If a package appears to have been stolen, document the carrier’s delivery status and contact Ecko and the carrier promptly.
Ecko Purchases From Macy’s, Amazon or Another Retailer
Ecko’s online return policy applies to merchandise purchased directly through Ecko.com.
If you purchased Ecko clothing from Macy’s, Amazon, Dillard’s or another retailer, that seller’s return and refund policy generally applies. Ecko states that it does not accept returns for items purchased elsewhere.
For an Ecko item purchased through Macy’s, see the Macy’s Customer Service page for retailer-specific contact and return information.
Keep the original retailer receipt or online order confirmation because Ecko.com may not be able to resolve a transaction completed through a separate seller.
Ecko Account and Password Help
Ecko.com customers can sign in through the website account page. If you forget your password, use the password-reset option associated with your account email.
Never send your password, complete payment-card number or account login credentials through a public review or social-media comment.
Ecko Privacy and Accessibility Support
Ecko’s privacy policy provides procedures for customers seeking information about personal data or requesting certain corrections or deletion. Privacy requests can be directed through Ecko’s official privacy channels.
For disability-related website-accessibility accommodations, Ecko currently lists 1-844-306-2849 and accessibility@ecko.com. These contacts are specifically for accessibility matters rather than general shopping support.
Ecko Unlimited Ownership and Corporate Information
Ecko Unltd. is a streetwear brand founded by Marc Ecko in 1993.
Ecko’s current official Terms page identifies IP Holdings Unltd LLC as the trademark owner of the ECKO group of trademarks and Thread Collective Inc. as the website operator.
Iconix International currently lists Ecko Unltd. within its fashion-brand portfolio. Iconix acquired the remaining ownership interest in IP Holdings Unltd LLC in 2013.
Older consumer listings may still show 1400 Broadway, New York, NY 10018 as an Ecko corporate address. Ecko’s current consumer support pages do not publish that address as its customer-service, returns or public walk-in office.
Iconix has separately moved its global headquarters to Palm Beach, Florida. That Iconix headquarters is not an Ecko.com merchandise-return address or substitute customer-service center.
How to Escalate an Ecko Customer Service Complaint
Start by contacting Ecko through customerservice@ecko.com or the official Contact form. Provide the order number privately and explain the specific problem and requested resolution.
Save:
- Order confirmation
- Shipping confirmation
- Tracking history
- Return authorization
- Photos of damaged merchandise
- Email correspondence
- Refund confirmation
If the purchase was made through another retailer, escalate through that seller rather than Ecko.com.
If an online purchase problem remains unresolved, USAGov recommends first attempting to resolve the matter with the seller. Consumers can then review options through their state consumer-protection office or state attorney general. The FTC also accepts reports involving online-shopping scams and suspicious sellers.
For merchandise you never received that was charged to a credit card, contact the seller first and then your card issuer when appropriate. Follow the issuer’s dispute procedures and applicable deadlines.
Ecko Unlimited Customer Reviews on CustomerServiceNumbers.com
CustomerServiceNumbers.com currently displays 0 out of 5 stars based on zero Ecko reviews. This means no ratings have been submitted; it is not a zero-star customer verdict.
Because there are currently no published Ecko reviews, CSN does not have enough customer feedback on this page to identify patterns involving shipping, sizing, returns, refunds, damaged merchandise, product quality or customer-service response.
Ecko Unlimited Customer Service FAQs
What is Ecko Unlimited’s customer service phone number?
Ecko does not currently publish a verified general customer-service phone number on its main Contact, Returns or Shipping pages. Use customerservice@ecko.com or Ecko’s online Contact form.
What is the Ecko customer service email?
Ecko’s current Returns page lists customerservice@ecko.com for purchase questions.
What are Ecko customer service hours?
Ecko’s current general-support pages do not publish verified customer-service hours. Older listings showing specific weekday hours should not be relied upon unless Ecko confirms them.
How long do I have to return an Ecko.com order?
Ecko currently allows eligible products to be returned within 30 days of receipt. Final Sale and certain promotional items are excluded.
Does Ecko charge for returns?
Ecko offers Checkout+ on eligible orders. Without it, the current Returns page states that a $16 handling fee applies. Confirm the amount displayed when starting your return because return terms can change.
Can I exchange Ecko clothing for another size?
Ecko currently does not offer direct exchanges. Return the eligible item and place a new order.
Can I cancel an Ecko order?
Ecko’s current Shipping page says orders cannot be modified or canceled after they have been placed.
Does Ecko ship to Canada?
Ecko’s current Shipping page says no. It currently ships within the United States excluding Puerto Rico and the U.S. Virgin Islands.
How do I report a damaged Ecko item?
For an Ecko.com purchase, use the official Return Portal within three business days of receiving the damaged product and provide the requested order and damage information.
Can Ecko return something I bought at another store?
No. Ecko states that merchandise purchased from another retailer must be handled according to that retailer’s return and refund policy.
Who owns Ecko Unlimited?
Ecko’s current Terms identify IP Holdings Unltd LLC as the owner of the ECKO trademarks and Thread Collective Inc. as website operator. Iconix International lists Ecko Unltd. in its current brand portfolio.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers find customer-service information and share service experiences since 2004. CSN is an independent consumer resource and is not owned or operated by Ecko Unltd., IP Holdings Unltd LLC, Thread Collective Inc., Iconix International, Macy’s, Amazon, FedEx, another retailer, carrier or payment provider.
CustomerServiceNumbers.com cannot access an Ecko account, change or cancel an order, approve a return, issue a refund, replace merchandise, locate a package or resolve an Ecko complaint directly.
Share Your Ecko Unlimited Customer Service Experience
Have you contacted Ecko about an online order, shipping delay, wrong size, damaged item, return, refund, account problem or customer-service issue? Leave a factual review below describing the support method you used and what happened.
If you purchased the product through Macy’s, Amazon, Dillard’s or another retailer, identify the retailer when it is relevant so readers can distinguish Ecko.com customer service from a third-party seller’s service.
Privacy and moderation reminder: CustomerServiceNumbers.com reviews are public. Do not post order numbers, tracking numbers, complete home addresses, payment-card information, passwords, return labels, private telephone numbers, private email addresses or screenshots containing personal information. Comments may be moderated for profanity, personally identifiable information and spam while preserving the reviewer’s meaning when possible.
Page Update Note
This Ecko Unlimited customer service page was updated on July 28, 2026. The update verifies Ecko’s current email and online contact routes, removes unverified customer-service hours and an outdated New York corporate-address claim, distinguishes the accessibility number from general customer support, updates current shipping and return rules, adds damaged-item and refund guidance, clarifies third-party retailer purchases and ownership, and corrects the page’s zero-review status.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website. It is not affiliated with Ecko Unltd., IP Holdings Unltd LLC, Thread Collective Inc., Iconix International, any retailer, delivery carrier, payment provider or consumer-protection agency.
Contact information, shipping rules, return eligibility, fees, promotional terms and refund procedures can change. Verify important order, return, refund, billing, shipping and privacy information directly through Ecko or the retailer that actually sold the merchandise.