Kellogg’s customer service now depends on the specific product. North American breakfast cereals are generally supported by WK Kellogg Co, now owned by Ferrero, while many Kellogg-associated snacks and frozen foods are supported by Kellanova, now owned by Mars. Checking the product name and package information before contacting support can prevent being sent to the wrong company.
- Breakfast cereal support through WK Kellogg: 1-800-962-1413
- Snack and frozen-food support through Kellanova: 1-877-453-5837
Choose the Correct Kellogg’s Customer Service Team
WK Kellogg Support for Breakfast Cereals
WK Kellogg Co handles most Kellogg’s breakfast cereals sold in the United States, Canada, and the Caribbean. WK Kellogg became a wholly owned subsidiary of Ferrero in 2025.
Products routed to WK Kellogg generally include:
- Kellogg’s Corn Flakes
- Frosted Flakes
- Froot Loops
- Rice Krispies cereal
- Special K cereal
- Raisin Bran
- Frosted Mini-Wheats
- Apple Jacks
- Corn Pops
- Honey Smacks
- All-Bran
- Krave and Crispix cereals
- Consumer Affairs phone: 1-800-962-1413
- Phone hours: Monday–Friday, 9 a.m.–5:30 p.m. Eastern
- Online support: WK Kellogg Contact Center
- Direct email form: WK Kellogg Consumer Affairs Form
- Mailing address: WK Kellogg Co, Attention: Consumer Affairs, 1 Kellogg Square, Battle Creek, MI 49016
Kellanova Support for Snacks and Frozen Foods
Kellanova handles many former Kellogg snack and frozen-food brands. Kellanova became part of Mars in December 2025.
Products generally routed to Kellanova include:
- Pop-Tarts
- Cheez-It
- Pringles
- Eggo products
- Rice Krispies Treats
- Nutri-Grain bars
- Special K snack bars
- RXBAR
- MorningStar Farms
- Consumer Affairs phone or text: 1-877-453-5837
- Support hours: Monday–Friday, 9 a.m.–6 p.m. Eastern
- Online support: Kellanova Consumer Affairs Form
- Mailing address: Kellanova Consumer Affairs, P.O. Box CAMB, Battle Creek, MI 49016
- Rice Krispies cereal: WK Kellogg
- Rice Krispies Treats: Kellanova
- Special K cereal: WK Kellogg
- Special K bars and snacks: Kellanova
When uncertain, check the manufacturer statement and consumer-contact information printed on the package.
How to Report a Kellogg’s Product Complaint
Contact the appropriate Consumer Affairs team when reporting an unusual taste or odor, foreign material, damaged packaging, missing product, stale food, incorrect labeling, or another quality concern.
Prepare the following information:
- Complete product name and flavor
- Package size
- UPC barcode number
- Best-if-used-by date
- Production or manufacturing code
- Store name and location
- Purchase date and receipt, if available
- Photographs of the product, package, and reported problem
- Description of any illness, injury, or property damage
- The resolution being requested
The date and production codes are commonly printed on the top, bottom, or side of the package. Do not discard the packaging until Consumer Affairs has recorded the information.
What to Do With a Suspected Foreign Object or Contaminated Product
- Stop consuming the product.
- Keep the remaining food, package, and suspected object together.
- Place everything in a clean, sealed container away from children and pets.
- Photograph the product and all package codes.
- Contact the correct Consumer Affairs team promptly.
- Do not mail or surrender the product until written or traceable instructions are provided.
- Keep the support case number and any shipping records.
Kellogg’s Refund, Coupon and Replacement Requests
Consumer Affairs may request the product name, package code, purchase information, and photographs before deciding whether a coupon, replacement, refund, or another response is appropriate. Compensation is not guaranteed and depends on the reported circumstances and available documentation.
The retailer may also have a return or refund policy. For a routine taste, freshness, or damaged-package concern, customers can ask the store whether the product can be returned while separately reporting the issue to the manufacturer.
Kellogg’s Allergen and Nutrition Questions
Ingredient formulas can change. Customers with food allergies or dietary restrictions should read the complete ingredient and allergen statements on the package each time they purchase a product.
Consumer Affairs can help with questions about ingredients, nutrition, preparation instructions, package labeling, and where to locate date codes. However, manufacturer representatives cannot provide individual medical advice. Consult a qualified healthcare professional when deciding whether a food is appropriate for a medical condition or serious allergy.
How to Escalate an Unresolved Kellogg’s Complaint
- Confirm that the complaint was submitted to the company responsible for that specific product.
- Provide the existing case number, package codes, photographs, receipt, and prior correspondence.
- State the problem and requested resolution clearly.
- Ask for review by a Consumer Affairs supervisor when the initial response does not address the concern.
- Record the representative’s name and the date of every conversation.
- Keep the product and packaging until the investigation is complete or written disposal instructions are provided.
Ferrero and Mars are the current parent companies, but routine Kellogg’s product complaints should begin with WK Kellogg or Kellanova Consumer Affairs rather than the parent company’s general corporate channels.
Kellogg’s Customer Reviews and Complaints
CustomerServiceNumbers.com currently displays an average rating of 3.0 out of 5 based on four reviews. All four reviews were submitted between 2014 and 2016, before the current WK Kellogg and Kellanova ownership structure.
Two reviewers described allegedly hard pieces in Special K cereal, including one reviewer who reported a dental injury. Another reviewer described an unusual brown item found after pouring Frosted Flakes. The remaining review was a positive comment from a Special K customer.
This is a very small and dated sample. It should not be treated as representative of current Kellogg’s products, WK Kellogg, Kellanova, Ferrero, Mars, or present-day customer-service performance.
If you have contacted one of the current support teams, you can leave a review below. Identify the product and responsible division, explain the support method used, and state whether the concern was resolved. Do not publish addresses, phone numbers, medical records, case numbers, or other private information.
Related Customer Service Listings
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is an independent informational website and is not affiliated with, endorsed by, or sponsored by WK Kellogg Co, Kellanova, Ferrero, Mars, or any Kellogg’s brand. Company names, product names, trademarks, and logos belong to their respective owners.
Kellogg’s product companies do not provide customer support through this website. CustomerServiceNumbers.com cannot process product complaints, refunds, coupons, replacements, recalls, medical claims, retailer returns, or compensation requests. Contact information, product ownership, and operating hours can change, so confirm important details using the consumer-contact information printed on the product or the appropriate official website.
Ratings and comments submitted on this website reflect the experiences and opinions of individual users. They are not independently verified, controlled, or endorsed by WK Kellogg, Kellanova, Ferrero, Mars, or CustomerServiceNumbers.com. Never post addresses, phone numbers, case numbers, medical documents, payment information, or other sensitive information in a public review.
Last Updated: August 13, 2026
