If you have a Kleenex tissue quality concern, damaged packaging, coupon question, ingredient question, or other product problem, contact Kleenex Consumer Care. Keep the box or wrapper because the support team may request its UPC and manufacturing or lot code.
Kleenex Customer Service Contact Information
- Consumer care phone: 1-800-553-3639
- Typical hours printed on product packaging: Weekdays, 8 a.m. to 4 p.m. CT. Check your current package because hours can change.
- Online support: Kleenex Contact Us
- Product questions: Kleenex FAQs
- Find products: Buy Online or Find a Retailer
- Official website: Kleenex.com
- Parent company: Kimberly-Clark Corporation
Choose the Right Support Route
- Tissue quality, unusual odor, damaged packaging, irritation, or another product concern: Call Kleenex Consumer Care or submit the official contact form.
- Store purchase, delivery, missing order, or return: Contact the retailer that sold the product. Kleenex does not sell directly to individual consumers.
- Product availability: Use the Kleenex product locator or ask a local retailer.
- Corporate, investor, media, or business matter: Use the Kimberly-Clark contact page.
What to Have Ready for a Kleenex Product Complaint
The official Kleenex form may request information from the box or wrapper. Before calling or submitting the form, gather:
- The exact Kleenex product and package size
- The UPC or barcode
- The department number printed near the consumer-service information
- The manufacturing or lot code
- The purchase date and retailer
- A receipt and clear photos, if available
- A short description of the problem
Keep the product and packaging until Kleenex responds. Ask for a case or reference number when following up on an unresolved complaint.
Kleenex Returns and Refunds
Kleenex states that it does not sell products directly to individual consumers. If your concern involves an online order, store delivery, wrong item, damaged shipment, or ordinary return, begin with the retailer listed on your receipt or order confirmation.
Contact Kleenex directly when the concern involves the tissue itself, its packaging, manufacturing quality, ingredients, or product labeling.
Kleenex Corporate Information
Kleenex is a brand of Kimberly-Clark Corporation. The corporate number is intended for company-level matters and is not the primary number for ordinary tissue complaints.
- Kimberly-Clark physical corporate address: 351 Phelps Drive, Irving, TX 75038
- Corporate mailing address: P.O. Box 619100, Dallas, TX 75261-9100
- Corporate phone: 1-972-281-1200
Frequently Asked Questions
What is the Kleenex customer service phone number?
The consumer care number used for Kleenex facial tissues is 1-800-553-3639. Product packaging commonly lists weekday availability. If the phone line is unavailable, use the official online contact form.
Why does Kleenex need the UPC and lot code?
These codes identify the exact product and manufacturing batch involved. They help the consumer-care team investigate packaging, quality, or manufacturing concerns.
Can I buy Kleenex directly from the company?
No. Kleenex says it does not sell products directly to individual consumers. Its website directs customers to online and local retailers.
Who handles a Kleenex return?
The retailer normally handles order cancellations, delivery problems, and standard returns. Contact Kleenex when the concern involves product quality or manufacturing.
Are Kleenex facial tissues flushable?
No. Kleenex states that its facial tissues are not designed or tested for flushability and should be placed in the trash.
Why might another Kleenex-branded product show a different phone number?
Licensed or specialized products may have their own support provider. Use the number printed on the exact product when it is not a standard Kleenex facial tissue or hand-towel product.
Kleenex Customer Reviews and Complaints
There were no published customer reviews on this page at the time of this update. If you have contacted Kleenex, you can help other consumers by describing the product involved, the support method you used, and whether the company resolved the issue.
Related Customer Service Numbers
- Huggies Customer Service — another Kimberly-Clark consumer brand
- Charmin Customer Service — household paper-product support
Privacy Reminder
Do not post your home address, email address, phone number, receipt number, case number, or other personal information in a public review. Send sensitive purchase and complaint details only through an official Kleenex or Kimberly-Clark support channel.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has published consumer contact information since 2004. We review official company pages, product-support instructions, corporate filings, and current customer-service routes. Readers can also contribute independent reviews based on their own experiences.
Share Your Experience
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Independent-site disclaimer: CustomerServiceNumbers.com is an independent consumer information and review website. It is not affiliated with, endorsed by, or operated by Kleenex or Kimberly-Clark Corporation.
Page Update Note: This page was reviewed on August 15, 2026. It provides current Kleenex consumer-care routes, product-complaint preparation tips, retailer-return guidance, and Kimberly-Clark corporate information.