Kmart Customer Service, Online Orders and Store Status

Kmart is no longer a nationwide U.S. store chain, but Kmart.com remains active for online shopping and a small number of physical locations continue operating. Customers needing help with an online order, return or refund should begin with Kmart’s Help Center, My Orders or the Marketplace seller connected with the purchase.

How to Contact Kmart Customer Service

• Long-used Kmart customer-care number: 1-866-562-7848
• Telephone-number note: This number continues to be widely reported for Kmart, but the current public Kmart Help Center does not clearly display one universal customer-service telephone number.
• Published customer-service hours: Current official pages do not provide one verified universal telephone schedule.
• Kmart Help Center: Order, shipping, return and account help
• Online orders: Select My Orders at Kmart.com.
• Gift-card balance: Check a Kmart gift card
• Product recalls: Review Kmart recall information
• Corporate parent: Transformco
• Transformco address: 5407 Trillium Boulevard, Hoffman Estates, IL 60192
• Transformco corporate phone: 1-847-286-2500
• Official website: Kmart.com

The Transformco corporate number is not the preferred first route for an order, return, Marketplace seller or gift-card problem. Start with the Kmart account and order-support tools.

Is Kmart Still in Business?

Kmart no longer operates as the nationwide discount-store chain many customers remember. Its last full-size store on the U.S. mainland closed in 2024. However:

• Kmart.com remains active.
• The website sells merchandise from Kmart and third-party Marketplace sellers.
• A limited number of physical Kmart locations remain.
• Transformco continues to list Kmart as one of its retail brands.

Use the current Kmart store locator or contact the location directly before traveling. Old directory listings may describe stores that have closed.

Best Kmart Support Route by Issue

• Online order: Sign in and select My Orders.
• Marketplace order: Contact the seller through the order page.
• Order cancellation: Request cancellation immediately through My Orders.
• Return: Review the seller and item-specific return policy before shipping anything.
• Missing package: Review tracking and contact the seller through the order.
• Wrong or damaged product: Photograph the item and packaging, then report the issue promptly.
• Gift card: Use the official balance-check page.
• Shop Your Way points: Review the Shop Your Way account connected with the purchase.
• Old store purchase: Identify the manufacturer and any remaining product warranty.
• Product recall: Review Kmart’s official recall page and the manufacturer’s instructions.

Kmart Marketplace Orders

Many items on Kmart.com are sold by independent Marketplace sellers rather than directly by Kmart. Check the product and order pages for the seller’s name. Marketplace sellers may control:

• Order processing
• Shipping estimates
• Cancellation eligibility
• Return deadlines
• Return shipping
• Restocking fees
• Product warranties

Use the Contact Seller or Ask About Order option first. If the seller does not resolve a qualifying problem, use the Kmart Marketplace issue-reporting option. Kmart states that Marketplace transactions are covered by its Marketplace Guarantee, subject to the program’s current terms and limitations.

Cancel or Return a Kmart.com Order

Cancellation is not guaranteed after an order enters processing or ships.

1. Sign in to Kmart.com.
2. Open My Orders.
3. Select the affected order.
4. Check whether cancellation is available.
5. If it is a Marketplace order, contact the seller.
6. Save the cancellation request and response.

Before returning an item:

• Confirm who sold it.
• Review the applicable return deadline.
• Request authorization when required.
• Use the provided return address or label.
• Keep the carrier receipt and tracking number.

Do not send merchandise to Transformco headquarters or a closed Kmart store.

Kmart Refund Has Not Arrived

For a missing refund:

1. Confirm that the return was delivered.
2. Review the seller’s processing timeframe.
3. Check the original payment method.
4. Contact the Marketplace seller through My Orders.
5. Report the issue to Kmart Marketplace if the seller does not respond.
6. Contact the payment provider if an approved refund remains missing.

A pending payment authorization, completed purchase and refund may appear as separate transactions temporarily.

Kmart Gift Cards and Shop Your Way

Customers can use Kmart’s official gift-card page to check an available balance. Keep the complete gift-card number and PIN private. Shop Your Way is a separate rewards program associated with Kmart and other Transformco brands. Sign in to the Shop Your Way account for point balances, rewards and account-specific questions. An old Kmart gift card or store credit may require individual review, particularly when it was issued by a closed location or former operator. Do not pay anyone a fee to activate or recover a gift card.

Old Kmart Purchases and Warranties

A closed Kmart store may no longer be able to accept a return or provide a replacement. For an older product:

• Locate the receipt and model number.
• Identify the product manufacturer.
• Review the manufacturer’s warranty.
• Check for a product recall.
• Determine whether a separate protection agreement was purchased.

Manufacturer support, Sears Home Services or another service provider may be responsible depending on the product and agreement. Kmart customer service cannot guarantee warranty coverage for an item sold years ago.

Kmart Scam and Payment Warnings

• Use Kmart.com and the contact options inside My Orders.
• Verify the Marketplace seller before sending a return.
• Do not trust an unofficial number solely because it appears in a search advertisement.
• Do not share account passwords or verification codes.
• Do not provide gift-card numbers or PINs to an unexpected caller.
• A legitimate refund should not require gift cards, cryptocurrency or remote access to a device.
• Contact the card issuer promptly about an unauthorized completed charge.
• A review posted here does not cancel an order or begin a refund request.

Kmart Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently shows no visible Kmart reviews and a rating of 0 out of 5 based on 0 reviews. Because no reviews have been submitted, this page does not establish current positive or negative Kmart customer-service trends. Future reviews can help readers understand current experiences involving Kmart.com orders, Marketplace sellers, returns, refunds, gift cards, Shop Your Way and remaining stores.

Related Customer Service Numbers Pages

• Walmart Customer Service
• Target Customer Service
• Amazon Customer Service

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find support information and share service experiences since 2004. We independently organize contact routes, order guidance, company updates and reader reviews. We are not owned by Kmart, Transformco, Sears, Shop Your Way, any Marketplace seller, shipping carrier or payment provider.

Share Your Kmart Customer Service Experience

Have you contacted Kmart about an online order, Marketplace seller, cancellation, return, refund, gift card, Shop Your Way account or remaining store? Leave a factual review below and explain which support route you used and whether the issue was resolved. Comments are moderated. Do not include order numbers, tracking numbers, full addresses, payment details, gift-card numbers, PINs, passwords, private telephone numbers, personal email addresses or names of individual support employees. Last Updated: July 13, 2026

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with Kmart, Transformco, Sears, Shop Your Way, any Marketplace seller, shipping carrier or payment provider. Kmart does not provide customer support through this website. Telephone routing, store locations, seller terms, return deadlines, shipping estimates, gift-card policies and Marketplace Guarantee coverage can change. Review the current order, seller page, receipt and official Kmart policies. This page cannot cancel an order, contact a seller, approve a return, issue a refund, restore rewards, check a private gift-card balance or resolve a payment dispute.