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Kobalt Customer Service – Complaints And Reviews

1-888-356-2258

Post Views: 1,344

Before purchasing Kobalt Tools, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Kobalt is a brand of hand tools, power tools, and outdoor equipment available exclusively at Lowe’s.

How to Contact Kobalt Tools

You can reach Kobalt Tools customer service using the following details:

  • Phone Number: 1-888-356-2258
  • Email Support: Kobalt Tools offers support through their online contact form available on the Lowe’s website.
  • Customer Service Hours: Monday – Saturday, 8 AM – 10 PM ET, Sunday, 8 AM – 8 PM ET
  • Corporate Address: Kobalt Tools, Lowe’s Companies, Inc., 1000 Lowe’s Blvd, Mooresville, NC 28117
  • Website: https://www.lowes.com/c/Kobalt-tools

Kobalt Tools Customer Support Reviews and Complaints

When considering purchasing Kobalt Tools, it’s helpful to review their customer service feedback. Kobalt Tools competes with other tool brands like Vermont American, Delta Tools, Craftsman, DeWalt, and Milwaukee. Customer reviews often highlight the durability, value, and customer service provided by Kobalt Tools, particularly for DIY enthusiasts and professional tradespeople. However, some complaints focus on issues related to customer service, product reliability, and warranty claims.
Comparing Kobalt Tools with other tool brands can help you determine which offers the best products, pricing, and customer support for your tool needs. Evaluating customer reviews and complaints is an important step in making an informed decision about purchasing Kobalt Tools. Other Lowe’s brands include Style Selections.

Customer Service Numbers Disclaimer

At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about purchasing Kobalt Tools.
Note: This website listing is not associated with Kobalt Tools or Lowes. The information and the reviews are a service provided by CustomerServiceNumbers.com.

Kobalt Tools does not provide support services directly through this website. For any questions or concerns about Kobalt Tools products or services, contact their customer service representative directly.

Kobalt The Worst

September 18, 2018

I just had the worse customer service by any company in the last 6months by Kobalt Tools.

I read the manual (I love the product 40 V hedge trimmer) and after use manual says clean blades with appropriate degreaser (manual does give suggestion on a name or an example) & I go to Lowes and they can’t help me, go to home depot, they won’t suggest one & I don’t want to use the wrong & have the trimmer not work and have Kobalt say, “you used the wrong product” and you messed up the trimmer & we aren’t responsible” & Kobalt has no web-site I can e-mail so I call the 888 number on front of manual, female puts me on hold to ask Kobalts after purchase, comes back on line can only be on hold 3 minutes, here is the number & I will transfer you & I was on hold for 47 minutes, then bad connection so I gave my phone number young man calls back, tells me I can go to lowe’s for help & say you did not listen, already been there they were no help. I let the “call que” man know “Kobalt lost a customer due to bad customer service, should not have to be on hold 47 minutes, Kobalt has no web site to send e-mail with questions and I suggested that maybe he give my phone number to his supervisor or someone higher up with-in the company to call me back & convince me why I should continue to buy Kobalt tools. I have a 80V Kobalt leaf blower (I love this product too) and I have more Kobalt tools too but if the manual can’t be more specific, they have no web site to e-mail & 47 minutes on hold is not customer service so I can spend my money on another brand (especially if I do not hear from Kobalt on why I should be loyal to their product.

Avatar for Julie H
Julie H

kobalt 40v pole saw problems

June 24, 2018

Hi, I purchased a Kobalt 40v pole saw from an eBay vendor back on Sept 16, 2017, and I am having a problem with the saw motor runs, but chain is not turning I checked chain, etc. I understand Kobalt has a five-year warranty on tool three on battery if you have any info for me on how to get it repaired or replaced, I would appreciate it, Thanks.

Avatar for Dennis W
Dennis W
2.4
2.4 out of 5 stars (based on 884 reviews)
Excellent6%Very good3%Average52%Poor5%Terrible34%
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Kobalt The Worst

September 18, 2018

I just had the worse customer service by any company in the last 6months by Kobalt Tools.

I read the manual (I love the product 40 V hedge trimmer) and after use manual says clean blades with appropriate degreaser (manual does give suggestion on a name or an example) & I go to Lowes and they can’t help me, go to home depot, they won’t suggest one & I don’t want to use the wrong & have the trimmer not work and have Kobalt say, “you used the wrong product” and you messed up the trimmer & we aren’t responsible” & Kobalt has no web-site I can e-mail so I call the 888 number on front of manual, female puts me on hold to ask Kobalts after purchase, comes back on line can only be on hold 3 minutes, here is the number & I will transfer you & I was on hold for 47 minutes, then bad connection so I gave my phone number young man calls back, tells me I can go to lowe’s for help & say you did not listen, already been there they were no help. I let the “call que” man know “Kobalt lost a customer due to bad customer service, should not have to be on hold 47 minutes, Kobalt has no web site to send e-mail with questions and I suggested that maybe he give my phone number to his supervisor or someone higher up with-in the company to call me back & convince me why I should continue to buy Kobalt tools. I have a 80V Kobalt leaf blower (I love this product too) and I have more Kobalt tools too but if the manual can’t be more specific, they have no web site to e-mail & 47 minutes on hold is not customer service so I can spend my money on another brand (especially if I do not hear from Kobalt on why I should be loyal to their product.

Avatar for Julie H
Julie H

kobalt 40v pole saw problems

June 24, 2018

Hi, I purchased a Kobalt 40v pole saw from an eBay vendor back on Sept 16, 2017, and I am having a problem with the saw motor runs, but chain is not turning I checked chain, etc. I understand Kobalt has a five-year warranty on tool three on battery if you have any info for me on how to get it repaired or replaced, I would appreciate it, Thanks.

Avatar for Dennis W
Dennis W
​

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