Kobo customers commonly need help with an eReader that will not turn on, a missing eBook, an account login problem, an unwanted subscription charge, a damaged device, a return, or a warranty claim. Kobo’s current support system is primarily online through its Help Centre, Minerva virtual assistant, live chat when available, account tools, and issue-specific troubleshooting pages.

Before contacting support, identify whether the issue involves a Kobo eReader, an accessory, an eBook or audiobook purchase, Kobo Plus, a monthly audiobook subscription, a retailer purchase, a public-library loan, or a third-party protection plan. The responsible company and available remedy can differ.

How to Contact Kobo Customer Service

Kobo Help Centre: help.kobo.com
Kobo chat and virtual assistant: Open the Kobo Help Centre and select Contact Us or Chat With Us.

Canada and U.S. phone number publicly listed by Kobo: 1-855-732-3662
Kobo account and subscription management: Kobo My Account
Kobo eReader and accessory store: Kobo eReader Store
Order status: Use the Order Status link available through the Kobo eReader Store.
Official Kobo website: Kobo.com
Corporate address: Rakuten Kobo Inc., 150 John Street, 5th Floor, Toronto, Ontario M5V 3E3, Canada

Phone availability warning: Kobo has publicly listed 1-855-732-3662 for Canada and the United States, but the number is not prominently displayed throughout Kobo’s current Help Centre. Kobo now emphasizes online chat and self-service support. Calling hours and access to an agent may vary, so begin with the Help Centre when the telephone route is unavailable.

Kobo does not currently publish one general consumer-support email address for every account, device, subscription, order, and digital-content issue. Use the official Help Centre rather than email addresses found on forums or unofficial customer-service websites.

Best Kobo Support Route by Issue

eReader will not turn on or charge: Use Kobo’s battery, charging, frozen-screen, and device troubleshooting instructions.

Missing eBook or audiobook: Verify that you are signed in to the same Kobo account used for the purchase, then sync or repair the account.
Cannot sign in: Reset the password, verify the login method, and check whether the account was created through Google, Apple, Facebook, a retailer, or another partner.
Kobo Plus cancellation: Sign in to Kobo.com, open My Account, select My Subscriptions, and cancel the subscription.

Audiobook subscription cancellation: Open the same My Subscriptions section and select the audiobook subscription.
eBook or audiobook refund: Contact Kobo Customer Care through online chat to determine eligibility.
eReader or accessory return: Use Kobo Customer Care or the Kobo order-status portal to request a return authorization.

Warranty problem: Contact Kobo Customer Care and provide the device model, serial number, purchase date, seller, receipt, and problem description.
Extend protection-plan claim: File the claim with Extend rather than ordinary Kobo support.
Retailer purchase: Contact the retailer for returns and Kobo for manufacturer warranty or technical support.

Public-library book: Contact the library or Libby support when the issue concerns the loan, hold, library account, or title availability.

Does Kobo Have a Customer Service Phone Number?

Kobo has publicly listed 1-855-732-3662 for customers in Canada and the United States. The number also appears in older Kobo warranty documentation.

However, Kobo’s current Help Centre directs customers primarily to its virtual assistant and online chat. The phone number should not be presented as a guaranteed 24-hour support line, and Kobo does not consistently publish current calling hours.

Customers should be cautious of alternative Kobo telephone numbers displayed in search advertisements, forums, complaint websites, or pop-up messages. Verify the number through Kobo.com, Help.Kobo.com, official product documents, or Kobo’s verified social-media account before providing account or payment information.

Kobo eReader Technical Support

Kobo’s eReader support covers setup, Wi-Fi connections, syncing, charging, frozen screens, missing books, updates, factory resets, accessibility features, library borrowing, and other device problems.

Kobo eReader Will Not Turn On or Charge

Kobo recommends charging an unresponsive eReader for at least one hour before attempting to turn it on. A completely drained battery may take several minutes to show a charging response.

Try the following:

Connect the eReader to a working computer USB port or compatible charging source.
Use another USB cable if the device does not respond.
Allow the device to charge for at least one hour.

Press and hold the power button for approximately 15 seconds to force the device to turn off.
Release the button, then attempt to turn the eReader on normally.
Review the model-specific reset instructions if the screen remains frozen.

Do not open the eReader, puncture the battery, use a swollen battery, or continue charging a device that becomes unusually hot, emits an odor, leaks, or shows physical battery damage.

Kobo eReader Is Frozen or Unresponsive

A frozen screen does not always mean that the display is broken. E Ink screens can continue displaying an image when the device is turned off or the battery is depleted.

Charge the device, perform a forced shutdown, and restart it. If the problem continues, follow Kobo’s troubleshooting instructions for the exact model. A factory reset should generally be a later step because locally stored bookmarks, annotations, notebooks, settings, and unsynced information may be lost.

Kobo Wi-Fi and Sync Problems

When a Kobo eReader cannot connect or sync:

Confirm that Wi-Fi is enabled.
Restart the eReader and router.
Verify that the network password is correct.
Try another trusted network.
Check the date and time on the eReader.
Sync the device manually.
Install available software updates.
Use Kobo Desktop for setup when Wi-Fi setup is unsuccessful and the model supports it.

Do not post your Wi-Fi password, router login, IP address, Kobo password, or network-security details in a public complaint.

Missing Kobo Books or Audiobooks

A missing purchase is often associated with signing in to a different Kobo account than the one used for checkout. Customers may have separate accounts created through an email address, Google, Apple, Facebook, a bookstore, or another Kobo partner.

Before contacting support:

Review the email address shown on the Kobo purchase receipt.
Compare it with the account currently signed in on the eReader or app.
Open the Kobo purchase history.
Sync the eReader or Kobo Books app.
Check the account archive for removed items.
Use Kobo’s account-repair option when available.

A public-library book is not the same as a Kobo Store purchase. Library titles normally show a due date and Libby designation and may disappear after the loan expires.

Kobo Account Login and Password Help

Kobo accounts may be created using an email address or a linked sign-in service. A customer who originally used Google, Apple, Facebook, a bookstore account, or another partner may not be able to sign in by entering an unrelated Kobo password.

Resetting a Kobo Password

Use Kobo’s official password-reset process and enter the email address connected to the account. Check spam and junk folders if the reset email does not arrive.

Do not share a password-reset link or verification message with anyone claiming to be a Kobo representative. Kobo support should not need your full password.

Wrong Kobo Account

If purchases are missing, compare the account email with the address shown on past Kobo receipts. A small spelling difference or use of another sign-in method can result in a separate account.

Kobo Customer Care may be able to help identify which account was used, but account ownership and billing information may need to be verified privately through official support.

Lost or Stolen Kobo eReader

Contact Kobo Customer Care promptly if a device is lost or stolen. Kobo states that Customer Care may assist with removing billing information, deactivating the old account, and transferring eligible books and credits to another account.

Also change the Kobo password and review stored payment information. Do not publish the device serial number, account email, payment details, or police-report information in a public review.

Kobo Plus Customer Service and Cancellation

Kobo Plus is a recurring subscription that provides access to eligible eBooks, audiobooks, or both, depending on the selected plan and country.

How to Cancel Kobo Plus

Visit Kobo.com.
Sign in to the Kobo account.
Select My Account.
Select My Subscriptions.
Locate the Kobo Plus subscription.
Select Cancel this subscription.
Confirm the cancellation.

Kobo Plus subscriptions purchased directly from Kobo can also be managed through supported Android or Windows Kobo applications. The Apple Kobo Books app may display subscription information but directs customers to Kobo.com to manage the plan.

After Kobo Plus access ends, books included through the subscription are no longer available unless they are purchased separately. Canceling Kobo Plus does not remove eBooks or audiobooks that the customer purchased individually.

Kobo Plus Trial Charges

A Kobo Plus trial converts to a paid recurring subscription unless it is canceled before the applicable trial ends. Trial availability and length can vary by location and customer eligibility.

Before disputing a subscription charge, review:

The date the trial began
The advertised trial length
The first billing date
The plan selected
The cancellation confirmation
The Kobo account associated with the payment method

Kobo Audiobook Subscription Cancellation

Kobo also offers a recurring audiobook subscription that may include monthly audiobook credits.

To cancel:

Sign in at Kobo.com.
Open My Account.
Select My Subscriptions.
Find the audiobook subscription.
Select Cancel subscription.
Confirm the cancellation.

Kobo advises customers to use remaining audiobook credits before canceling. Review the subscription page for the available credits, renewal date, monthly charge, and current status.

Canceling the audiobook subscription does not necessarily reverse a charge that has already been processed. Contact Customer Care through chat for billing or refund questions.

Kobo eBook and Audiobook Refunds

Kobo may allow refunds for certain eBook and audiobook purchases, but eligibility depends on the item and circumstances. Contact Kobo Customer Care through online chat as soon as possible.

Downloaded or opened eBooks are generally not eligible for a refund. Kobo may also remove Kobo Super Points earned from a refunded purchase, and points used for a purchase may not be returned when the content has already been downloaded or opened.

Information to Provide for a Digital Purchase Complaint

Book or audiobook title
Purchase date
Receipt number
Kobo account used
Whether the content was opened or downloaded
Whether the title was purchased accidentally
Whether the title is incomplete, incorrectly described, or technically unusable
The exact error message
The requested resolution

Do not publish the full receipt number, account email, payment method, gift-card number, or download information in a public review.

Google Play Purchases

If an eligible Kobo purchase was made through the Kobo Books app on Android and billed through Google Play, the refund process may be handled through Google. Review the receipt to determine which company processed the payment.

Purchases billed by Apple, Google, a retailer, or another partner may follow that company’s billing and refund process rather than Kobo’s direct-store process.

Kobo eReader and Accessory Returns

Customers who purchase a Kobo eReader or accessory directly from Kobo.com generally have 45 days from the purchase date to return it when dissatisfied.

Contact Kobo Customer Care or use the order-status portal to create a Return Merchandise Authorization request before shipping the product.

Important Direct-Store Return Terms

The return period is generally 45 days from the purchase date.
The customer is responsible for return delivery costs.
The original delivery charge is generally not refunded.
The device refund is issued to the original payment card after Kobo receives the return.

An RMA and return instructions may be required.

Do not mail an eReader to Kobo’s Toronto corporate address unless Kobo Customer Care specifically instructs you to do so. Returns may be processed through a separate warehouse or logistics provider.

Products Purchased From Another Retailer

If the eReader or accessory was purchased from Walmart, Amazon, Best Buy, Indigo, another bookstore, or another retailer, contact that seller for its return process.

The retailer handles returns under its own policy. Kobo may still handle manufacturer warranty and technical-support issues after the retailer’s return period expires.

Contacting Kobo does not automatically stop or extend the retailer’s return deadline.

Canceling a Kobo eReader Order

Eligible hardware and accessory orders placed through Kobo can generally be canceled through the order-status page within eight hours of purchase.

To cancel:

Open the Kobo eReader Store.
Select Order Status.
Enter the order number and email address.
Open the order details.
Select Cancel items when available.
Choose the item and cancellation reason.
Submit and confirm the cancellation.

Express orders are processed quickly and may not be cancelable through the self-service portal. Orders that have already entered warehouse processing or shipped may need to be returned instead.

Kobo eReader Warranty

Kobo eReaders generally include a one-year manufacturer warranty. Exact coverage, exclusions, claim procedures, and consumer-law rights depend on the country, model, purchase date, and warranty document supplied with the device.

Information Needed for a Warranty Claim

Kobo eReader model
Serial number
Purchase date
Retailer or Kobo order information
Receipt or proof of purchase
Description of the defect
Exact error message
Photographs of physical damage when relevant
Troubleshooting already attempted
Existing support case number

Warranty coverage generally addresses qualifying manufacturing defects. It may not cover accidental damage, cracked screens, liquid damage, loss, theft, cosmetic wear, unauthorized modification, or damage caused by improper use.

Review the warranty document for the country where the eReader was purchased. Kobo provides country-specific warranty documents through its user-guides and legal-information pages.

Extend Protection Plans for Kobo eReaders

Kobo offers optional Extend protection plans with eligible eReader purchases in the United States and Canada. Extend is a separate third-party protection-plan provider.

Depending on the plan, Extend may provide:

Accidental-damage coverage for eligible drops and spills
Mechanical or electrical breakdown coverage after the Kobo warranty expires
Power-surge protection

Extend plans have exclusions. Kobo’s support materials state that exclusions can include cosmetic damage that does not affect operation, loss or theft, certain battery problems, and damage caused by unauthorized third-party maintenance.

File an Extend claim through Extend using the email address or phone number used to buy the protected device. Do not send an Extend claim only to Kobo and assume that the third-party plan has been notified.

Repairing an Out-of-Warranty Kobo eReader

Kobo has partnered with iFixit to offer repair information and replacement parts for certain repairable eReader models. Availability depends on the device and region.

Before beginning a repair:

Confirm that the exact eReader model is supported.
Review whether the device remains under warranty.
Back up or sync important information when possible.
Read the complete repair instructions.
Use the correct replacement part and tools.
Understand that damage caused during an unauthorized repair may not be covered.

Battery replacement and opening an electronic device can create fire, electrical, and chemical hazards. Use a qualified repair provider when you are not comfortable performing the work.

Kobo Library and Libby Support

Compatible Kobo eReaders can access eligible public-library eBooks through Kobo’s integrated OverDrive or Libby features in supported countries.

The correct support route depends on the problem:

Library card, PIN, holds, checkout limits, fines, or title availability: Contact the local library.

Libby application or loan-account problem: Use Libby or OverDrive support.
Kobo eReader will not display or sync an eligible loan: Use Kobo technical support after confirming the library account and loan status.
Publisher or regional restrictions: Availability may depend on the library, publisher, country, and Kobo edition.

Library audiobooks are not supported on Kobo eReaders in the same way as eligible library eBooks. Confirm current compatibility before purchasing a device primarily for library use.

Kobo Phishing and Fake Support Warning

Kobo warns customers about phishing emails, fake invoices, malicious links, and messages designed to obtain passwords or payment information.

A fraudulent message may claim that:

You purchased a book you do not recognize.
Your Kobo account will be closed.
A refund is waiting.
Your eReader has a virus.
You must verify a credit card immediately.
You need to call an unofficial technical-support number.
You must install remote-access software.

Legitimate Kobo product links should lead to a website beginning with https://www.kobo.com or another official Kobo domain. Kobo advises customers not to click suspicious links or download unexpected attachments.

Never provide a Kobo password, one-time code, full payment-card number, online-banking password, gift-card number, cryptocurrency payment, or remote computer access to someone who contacts you unexpectedly.

How to Escalate a Kobo Complaint

Kobo does not publish a separate consumer-escalation telephone number. Begin with Customer Care through the Help Centre and document the case carefully.

Select the correct issue. Account access, hardware returns, digital refunds, subscriptions, warranty claims, and library books use different processes.

Complete basic troubleshooting. Record the steps and results.
Contact Customer Care through chat. Ask for a case or reference number.
Save the transcript. Retain emails, screenshots, receipts, order records, and shipping information.
State the requested resolution. Ask specifically for troubleshooting, a refund review, cancellation, replacement, warranty service, RMA, account correction, or missing-content restoration.

Ask for supervisor review. Request escalation when the first representative cannot resolve the matter.
Contact the responsible third party. This may be a retailer, public library, Apple, Google, Extend, iFixit, shipping carrier, or payment provider.
Use written corporate correspondence only when appropriate. Do not send a device return or warranty shipment to the Toronto business address without authorization.

Information to Include in a Kobo Complaint

Type of issue
Kobo account used
eReader model when relevant
Purchase date and seller
Order or receipt reference
Subscription name and billing date
Exact error message
Steps already attempted
Dates of chat, telephone, and email contacts
Kobo case or RMA number
The requested resolution

Provide sensitive information only through Kobo’s official private support tools. Do not place passwords, serial numbers, order numbers, billing details, receipts, library-card information, or account credentials in a public complaint.

Rakuten Kobo Corporate Office and Ownership

Rakuten Kobo Inc. operates Kobo’s eBook, audiobook, application, subscription, and eReader businesses. Kobo is part of Rakuten Group, which acquired the Canadian eReading company in 2012.

Company: Rakuten Kobo Inc.
Current Toronto business address: 150 John Street, 5th Floor, Toronto, Ontario M5V 3E3, Canada

Parent company: Rakuten Group, Inc.
Kobo website: Kobo.com
Rakuten corporate website: Rakuten Group

The Toronto corporate office is not a retail return warehouse, public repair center, telephone support center, library help desk, or Extend claims office. Routine account, device, subscription, refund, return, and warranty matters should begin through Kobo Customer Care.

Kobo Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently shows Kobo with 0 out of 5 stars based on zero reviews.

No Kobo customer reviews have been submitted to this page. There are therefore no visible review dates, positive themes, complaint themes, response-time patterns, refund experiences, warranty outcomes, or support-resolution trends to summarize.

The absence of reviews does not indicate either positive or negative customer-service performance.

Kobo Customer Service Frequently Asked Questions

What is Kobo’s customer service phone number?

Kobo has publicly listed 1-855-732-3662 for Canada and the United States. Kobo’s current Help Centre emphasizes chat and does not consistently publish telephone hours, so availability may vary.

Does Kobo have live chat?

Yes. Visit the Kobo Help Centre and select Contact Us or Chat With Us. The Minerva virtual assistant may provide initial troubleshooting before routing an eligible issue to an English-language agent.

Does Kobo have a customer service email?

Kobo does not currently publish one general consumer-support email for every account, device, subscription, and purchase problem. Use the official Help Centre.

How do I cancel Kobo Plus?

How do I cancel a Kobo audiobook subscription?

Open My Account and My Subscriptions on Kobo.com, locate the audiobook subscription, and select Cancel subscription. Kobo recommends using remaining audiobook credits before canceling.

Can I return a Kobo eReader?

An eReader purchased directly from Kobo.com can generally be returned within 45 days of purchase. Contact Kobo Customer Care or use the order-status portal to request an RMA. Retailer purchases follow the retailer’s policy.

Who pays return shipping for a Kobo eReader?

Kobo states that the customer is responsible for delivery costs when returning an eReader or accessory. Original delivery charges are generally deducted from the refund.

Can I return a Kobo eBook?

Some eBooks and audiobooks may qualify for a refund after review by Customer Care. Downloaded or opened eBooks are generally not eligible.

How long is the Kobo eReader warranty?

Kobo eReaders generally include a one-year manufacturer warranty. Review the country-specific warranty document for the complete terms and exclusions.

Does Kobo repair damaged eReaders?

Kobo handles eligible warranty claims and provides troubleshooting. For certain out-of-warranty models, Kobo has partnered with iFixit to provide repair guides and parts.

Why are my Kobo books missing?

You may be signed in to a different account from the one used for the purchase. Compare the account email with the receipt, check purchase history, sync the device, and inspect the account archive.

Who owns Kobo?

Rakuten Kobo Inc. is part of Rakuten Group. Rakuten fully acquired Kobo in 2012.

Where is Kobo headquartered?

Rakuten Kobo Inc. identifies its Toronto business address as 150 John Street, 5th Floor, Toronto, Ontario M5V 3E3, Canada.

Compare Kobo With Other Digital Reading Companies

Customers comparing eReaders, eBooks, audiobooks, subscriptions, digital libraries, and customer support may also find these CustomerServiceNumbers.com pages useful:

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate company-support information and share customer-service experiences since 2004.

We are an independent consumer-help website and are not owned or operated by Rakuten Kobo Inc., Rakuten Group, Extend, iFixit, Apple, Google, OverDrive, Libby, a public library, retailer, publisher, shipping carrier, or payment provider.

Our goal is to help readers identify the correct support route, distinguish Kobo from third-party companies, protect private information, prepare a useful complaint, and report whether their issue was resolved.

Share Your Kobo Customer Service Experience

Have you contacted Kobo about an eReader, missing book, account problem, Kobo Plus charge, audiobook subscription, digital refund, device return, warranty claim, damaged screen, charging problem, library book, or missing order?

Leave a review below and explain:

What type of Kobo product or service was involved
Whether the purchase was made from Kobo or another seller
Which official support route you used
Whether you reached a live agent
Whether Kobo provided a case or RMA number
How long the response took
Whether the problem was resolved

Privacy warning: Do not publish Kobo passwords, verification links, complete email addresses, payment-card details, bank information, gift-card numbers, order or receipt numbers, RMA numbers, support case numbers, eReader serial numbers, library-card information, shipping labels, home addresses, private chat transcripts, or screenshots containing sensitive information.

Page Update Note

This Kobo customer service page was updated on July 22, 2026, to prioritize Kobo’s current Help Centre and chat tools, clarify the status of the Canada and U.S. telephone number, remove an unsupported general email claim, update the Toronto corporate address, confirm Rakuten ownership, add eReader troubleshooting, subscription cancellation, digital refund, 45-day device return, warranty, Extend protection, iFixit repair, account-security, complaint-escalation, and privacy guidance, and confirm the live CustomerServiceNumbers.com review status.

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with Rakuten Kobo Inc., Rakuten Group, Extend, iFixit, Apple, Google, OverDrive, Libby, any public library, retailer, publisher, shipping carrier, payment provider, repair company, or warranty administrator.

This page is provided for informational, review, and complaint purposes only. CustomerServiceNumbers.com does not process Kobo purchases, subscriptions, cancellations, refunds, device returns, warranty claims, repairs, library loans, account changes, RMA requests, or protection-plan claims.

Telephone availability, chat hours, addresses, subscription terms, trial periods, return policies, warranty coverage, protection plans, repair options, digital-content eligibility, retailer policies, compatible devices, and support procedures can change. Confirm important details through Kobo’s official website, Help Centre, account portal, order documents, warranty, retailer, library, or third-party provider before taking action.

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Kobo Customer Service: eReader, eBook, Subscription and Warranty Help