Korean Air customer service can help U.S. passengers with reservations, ticket changes, cancellations, refunds, flight disruptions, delayed or damaged baggage, SKYPASS accounts, accessibility assistance and post-travel complaints. Use the support route that matches your issue and keep your booking and ticket information available.

Quick contact: Call Korean Air in the United States at 1-800-438-5000. Korean- and English-language support is currently available 24 hours a day, 7 days a week.

How to Contact Korean Air Customer Service

U.S. toll-free Service Center: 1-800-438-5000
Other Americas locations: 1-213-484-1900
Hearing or speech assistance in the U.S.: Dial 711 for Telecommunications Relay Service
Korean/English support: 24 hours a day, 7 days a week

Korean Air Service Center: Korean Air Service Center
Customer complaints and feedback: Korean Air Voice of Customer
Headquarters: Korean Air Lines Co., Ltd., 260 Haneul-gil, Gangseo-gu, Seoul, Republic of Korea
Official website: KoreanAir.com

Korean Air also provides Japanese- and Chinese-language assistance during separate published hours. Check the Service Center page for the latest language-specific schedule.

Best Korean Air Support Route by Issue

New reservation or ticket change: Manage the booking online when possible or call 1-800-438-5000.

Cancel a direct Korean Air booking: Review the fare conditions and use the online cancellation/refund process or contact the Service Center.
Ticket purchased through a travel agency: Contact the agency or other company that issued the ticket when Korean Air directs you back to the ticketing source.
Canceled or significantly changed flight: Review your reservation and available rebooking or refund options before accepting an alternative.

Delayed baggage: Report the missing bag at the airport immediately and keep the baggage report and tag information.
Damaged baggage: Report the damage promptly and preserve photographs and baggage documentation.
SKYPASS issue: Sign in to the SKYPASS account or contact the Korean Air Service Center.

Post-travel complaint: Submit the official Voice of Customer form and keep the case information.
Accessibility problem at a U.S. airport: Ask for a Korean Air Complaint Resolution Official when appropriate.

Information to Have Before Contacting Korean Air

Six-character booking reference or reservation information
Ticket number
Passenger name exactly as shown on the ticket
Flight number and travel date
Departure, connection and destination airports
SKYPASS number if the issue involves mileage or an award ticket

Baggage tag and baggage-report number for a delayed or damaged bag
Receipts for reasonable expenses related to a baggage delay when applicable
Refund or cancellation confirmation
Travel-agency or ticketing-company information if the ticket was not purchased directly from Korean Air

Previous customer-service or Voice of Customer case numbers

Korean Air Reservations and Flight Changes

Passengers who purchased directly from Korean Air can manage many reservations online through the airline’s website or app.

For help with:

Flight changes
Travel dates
Seat assignments
Ticket conditions
Schedule changes
Special-service requests

call 1-800-438-5000 if the online tools do not resolve the issue.

If another airline, online travel agency or traditional travel agency issued the ticket, that company may control changes, cancellations and refunds. Check the ticket receipt to identify the issuing company before calling.

Korean Air 24-Hour Cancellation and Refund Rule

Korean Air’s U.S. Customer Service Plan states that a reservation booked and ticketed directly through Korean Air at least seven days before the first departure can be cancelled and refunded without penalty when the passenger requests the cancellation and refund within 24 hours of purchase.

Direct booking channels include:

KoreanAir.com
Korean Air Service Center
Korean Air ticketing offices

After the 24-hour period, refund eligibility and any penalty generally depend on the ticket’s fare conditions, route, timing and reason for cancellation.

Review the Korean Air Ticket Refund information before cancelling.

Korean Air Refund Timing

For eligible refunds covered by Korean Air’s U.S. Customer Service Plan, Korean Air states that it will issue:

Credit-card refunds: within 7 business days
Cash or check refunds: within 20 calendar days

Refunds that are due under U.S. Department of Transportation rules are returned to the original payment method unless the passenger agrees to an allowable alternative.

If a ticket was purchased from a travel agency or another ticket seller, contact the ticketing company when required because it may be responsible for processing the refund.

Keep the ticket number, cancellation confirmation and refund reference until the money is received.

Korean Air Canceled or Delayed Flights

Korean Air states that it provides flight-status information for delays of 30 minutes or more, cancellations and diversions through its website, toll-free telephone number and airport staff.

For a significant disruption:

Check the flight status and your reservation.
Review any rebooking option offered by Korean Air.
Determine whether you still want to travel.
If you do not accept an alternative and qualify for a refund, request the refund rather than accepting a voucher without reviewing the terms.
Keep receipts when Korean Air instructs you to incur reimbursable disruption expenses.

Korean Air says that when an overnight stay away from the passenger’s home or destination results from a delay, misconnection or cancellation within the airline’s control, it may provide hotel accommodations at contracted facilities subject to availability and applicable conditions.

Delayed Korean Air Baggage

If checked baggage does not arrive, notify Korean Air staff before leaving the airport whenever possible.

Ask for the baggage-delay or Property Incident report information and keep:

Baggage tag
Boarding pass
Report or file reference
Flight information
Receipts for necessary replacement items

Korean Air says delayed baggage must be reported within 21 days.

Use the Korean Air Delayed Baggage information for current procedures.

For an itinerary involving several airlines, report the problem to the airline that actually operated the final flight when directed to do so.

Refund of Korean Air Baggage Fees

For flights covered by current U.S. rules, Korean Air states that certain baggage fees must be refunded when checked baggage is significantly delayed or lost.

For purposes of the current U.S. rule, Korean Air explains that a bag can qualify as significantly delayed after:

15 hours for a scheduled flight of 12 hours or less

30 hours for a scheduled flight longer than 12 hours

A mishandled-baggage report must be filed to preserve applicable rights.

Eligibility depends on the itinerary, baggage charge and circumstances, so keep proof of any baggage fee paid.

Damaged Korean Air Baggage or Missing Contents

Korean Air says damaged baggage or items missing from checked baggage should be reported within 7 days after receiving the baggage.

Photograph:

The entire bag
The damaged area
Baggage tags
Missing or damaged contents when relevant

Korean Air notes that ordinary handling wear such as minor scratches, dents, stains and damage to certain external accessories may not be covered.

Review the Korean Air Damaged Baggage guidance before filing a claim.

Korean Air SKYPASS Help

SKYPASS is Korean Air’s frequent-flyer program.

For questions involving:

Mileage balance
Missing miles
Award reservations
Account access
Family mileage
Partner-airline mileage

Do not publish a SKYPASS number, account password, verification code or screenshots showing private account information in a public review.

Korean Air Accessibility and Special Assistance

Korean Air provides assistance for passengers with disabilities and other special needs.

Available assistance can include:

Wheelchair or mobility assistance
Transportation to and between gates
Boarding assistance
Assistance for passengers with visual, auditory, cognitive or mobility impairments

Contact Korean Air before departure when advance arrangements are needed.

At U.S. airports, Korean Air states that Complaint Resolution Officials are available to address disability-related service issues.

Passengers with hearing or speech disabilities in the United States can dial 711 to use the FCC Telecommunications Relay Service.

How to File a Korean Air Complaint

For a post-travel complaint, use the official Korean Air Voice of Customer channel.

Include:

Passenger name
Flight number and travel date
Origin and destination
Booking or ticket information privately
A short timeline of what happened
Previous case numbers
Receipts or supporting documents when relevant
The specific resolution requested

Korean Air’s U.S. Customer Service Plan says written complaints are acknowledged within 30 days and receive a substantive response within 60 days.

Written complaints can also be mailed to:

Korean Air Customer
260 Haneul-gil
Gangseo-gu, Seoul 07505
South Korea

Escalating a Korean Air Complaint in the United States

For travel to, from or within the United States, passengers with an unresolved consumer complaint can also use the U.S. Department of Transportation Aviation Consumer Protection process.

Start by giving Korean Air an opportunity to resolve the issue. If the response is unsatisfactory, submit the complaint to the DOT with accurate flight, ticket and complaint information.

The DOT complaint process is particularly relevant to issues involving:

Refund rights
Flight disruptions
Baggage
Denied boarding
Accessibility
Other airline consumer-protection requirements

Airline Customer Service Scam Warning

Airline travelers should be cautious about unofficial customer-service phone numbers appearing in search ads, social media comments, forums or unrelated websites.

Use Korean Air’s official Service Center page to verify telephone numbers before sharing:

Ticket information
Passport details
SKYPASS credentials
Payment information
Verification codes

Korean Air’s verified U.S. toll-free number is 1-800-438-5000.

Korean Air Reviews and Complaints

CustomerServiceNumbers.com currently displays a Korean Air rating of 0 out of 5 stars based on 0 reviews.

There are currently no customer reviews on this page, so there is not enough CustomerServiceNumbers.com feedback to identify reliable positive or negative customer-service trends.

What to Include in a Korean Air Review

Helpful reviews can describe:

Reservation or ticket-change support
Flight cancellation or delay handling
Refund processing
Delayed, lost or damaged baggage
SKYPASS customer service
Accessibility assistance
Airport customer service
Voice of Customer complaint response
Whether the promised resolution was completed

Privacy Warning for Korean Air Reviews

Do not publish your booking reference, ticket number, baggage-report number, baggage tag, SKYPASS number, passport information, birth date, home address, phone number, email address, payment information or account credentials in a public review.

Remove identifying information from boarding passes, baggage tags, receipts and screenshots before posting them publicly.

Provide private travel and account information only through Korean Air’s official support channels.

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Share Your Korean Air Customer Service Experience

Have you contacted Korean Air about a reservation, flight change, cancellation, refund, delayed or damaged baggage, SKYPASS account or complaint? Leave a rating and review below. Explain which support route you used, how long the response took and whether the issue was resolved.

Comments are moderated. Do not include booking references, ticket numbers, baggage-report numbers, SKYPASS numbers, passport details, addresses, phone numbers, email addresses, payment information or other sensitive personal information.

Customer Service Information Disclaimer

CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with Korean Air Lines Co., Ltd., KoreanAir.com, SKYPASS, SkyTeam, any travel agency or any airport. Korean Air does not provide customer support through this website.

Phone numbers, support hours, fares, baggage rules, refund procedures, schedules and consumer-protection requirements can change. Verify important travel information directly with Korean Air and, where applicable, the government authority responsible for the itinerary.

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Korean Air Customer Service, Refunds & Baggage Help