Lime customer service can assist with ride problems, continuing charges, payment questions, refunds, parking penalties, account access, subscriptions, damaged vehicles, accident reports, and complaints. Lime provides shared electric scooters, electric bikes, and other micromobility vehicles through its mobile app.
How to Contact Lime Customer Service
- Lime customer-service phone number: 1-888-546-3345
- Support email: support@li.me
- Submit a support request: Lime online support form
- Help Center: Lime Help Center
- Report an accident: Lime accident instructions
- Official website: Li.me
Lime states that customer support is available 24 hours a day, every day. Lime also says that the majority of support requests receive a response within 24 hours. More complex billing, safety, accident, insurance, or account matters may require additional review and take longer to resolve.
Emergency warning: If someone is injured, a vehicle is creating an immediate road hazard, or there is another urgent danger, contact local emergency services first. Customer support is not a substitute for police, fire, or emergency medical assistance.
Which Lime Support Route Should You Use?
- Ride will not start: Check the vehicle plate or QR code, payment method, app message, and vehicle status before trying another vehicle.
- Ride will not end: Move to an approved parking location, confirm your internet connection, and follow the in-app ending instructions.
- Still being charged: Confirm that the app shows the ride as ended and submit a request if the timer continues.
- Unexpected or unfamiliar charge: Compare the card transaction with your Lime ride and purchase history.
- Authorization hold: Determine whether the amount is pending rather than a completed charge.
- Parking penalty: Review the city’s parking zone and the photograph associated with the completed ride.
- Refund request: Submit the trip details and explain what went wrong during the ride.
- Damaged vehicle: Stop using it safely, end the ride, and report the vehicle through the app or support form.
- Improperly parked vehicle: Report it through the Lime app or vehicle-reporting form.
- Accident: Obtain emergency help when needed and then complete Lime’s accident-reporting process.
- LimePrime or LimePass: Review and manage the pass through the Wallet section of the Lime app.
- Account deletion: Use the deletion option under Settings in the app.
How to File a Lime Complaint
Use the Lime app or official online request form to submit a written complaint. Select the issue category that most closely matches the problem so the request can be directed to the appropriate support team.
Information to Include in a Lime Complaint
- The city and country where the issue occurred
- The approximate date and time
- The ride or trip ID, provided privately
- The vehicle plate number when relevant
- A concise chronological explanation
- The exact charge, penalty, ride problem, or safety issue in dispute
- The resolution requested
- Receipts, screenshots, parking photographs, or other supporting records
- The number of any previous support case
Do not submit full payment-card details, passwords, government identification, medical files, or unrelated personal information. When possible, reply within the same support case rather than opening several duplicate requests.
How to Escalate an Unresolved Lime Complaint
- Submit the problem through the issue-specific section of the Lime Help Center.
- Include the trip ID, location, supporting screenshots, and requested resolution.
- Retain the automated acknowledgement and case number.
- Reply to the existing case with any missing evidence or requested information.
- Ask for the matter to be reviewed again when the response does not address the disputed facts or charge.
- For a local parking, obstruction, or operating-zone concern, contact the appropriate municipal transportation or parking authority when the issue also falls under local rules.
- For an unresolved card charge, review the card issuer’s dispute procedure and deadline. Accurately disclose any refund or Lime credit already received.
What to Do If a Lime Ride Will Not End
A Lime ride continues to accrue time and charges until the app confirms that the ride has ended and the vehicle has locked.
Try the following:
- Move the vehicle to a valid parking location shown in the app.
- Park it upright without blocking a sidewalk, entrance, ramp, roadway, or driveway.
- Check that the phone has a working mobile-data or Wi-Fi connection.
- Confirm that the phone’s location services are enabled.
- Move closer to the parking pin if the app says the vehicle is outside the permitted area.
- Tap End ride and complete the required parking photograph.
- Wait for the confirmation tone and in-app message.
- If the ride remains active, take screenshots showing the timer and location and submit a support request immediately.
Do not walk away solely because the vehicle appears physically locked. Confirm that the app has ended the ride.
View Lime’s official ride-ending instructions.
Why Is Lime Still Charging After the Ride Ended?
A continuing charge can occur when the app has not completed the ride-ending process. Possible causes include:
- The vehicle is outside an approved parking zone
- The required parking photograph was not completed
- The phone has a weak internet connection
- GPS accuracy prevents the app from recognizing the parking location
- The app has not refreshed
- The amount is a temporary payment authorization rather than continuing ride time
Close and reopen the app if the ending request appears stuck. If the ride still shows as active, submit a support request with screenshots, the vehicle plate, the parking location, and the time you stopped riding.
Lime help for continuing ride charges.
Lime Prices, Rates, and Receipts
Lime generally charges an unlock fee and a per-minute ride rate. Pricing may vary by city, vehicle, day, time, local regulation, promotion, subscription, and minimum-charge requirement.
Check the current price before starting:
- Open the Lime app.
- Tap a nearby vehicle or scan its QR code.
- Review the unlock fee, per-minute price, minimum charge, and any local surcharge shown.
Ride time may be rounded according to the local pricing terms. A paused ride can also continue to incur charges.
How to Find a Lime Receipt
Lime normally emails a receipt after a ride. Receipts and purchases can also be reviewed in the app:
- Open the Lime app.
- Tap the account icon.
- Select History.
- Open the applicable ride or purchase.
Compare the trip duration, start and end times, local rate, discounts, passes, parking penalties, and final amount with the card transaction.
Lime Authorization Holds and Pending Charges
Lime may place a temporary authorization hold on a payment card when a ride begins. A pending authorization is not necessarily a completed purchase.
Lime states that it releases the temporary authorization after the ride ends and posts the related refund adjustment within ten days. The rider’s bank may take additional time to remove the pending amount or restore the available balance.
When reviewing an amount, determine whether it is:
- A pending authorization
- A completed ride charge
- A combined transaction covering several rides
- A Lime Cash purchase
- A LimePass or LimePrime purchase
- A parking penalty
- A refund or account credit
Contact the bank when Lime has released an authorization but it remains pending beyond the bank’s stated processing period.
Why Did Lime Combine Several Ride Charges?
Lime may group several rides into one card transaction. For example, two separate rides can appear on a statement as one combined amount rather than two individual charges.
Open the History section of the Lime app and add the applicable ride totals before treating the combined amount as an overcharge or duplicate transaction.
How to Dispute an Incorrect Lime Charge
Before contacting support, collect:
- The ride receipt
- The ride-history entry
- The card transaction showing whether it is pending or completed
- The vehicle plate and trip ID
- The start and end times
- The parking photograph
- Screenshots of an active timer or app error
- Any pass, promotion, or credit expected to apply
Identify the exact difference between the expected and actual amount. Submit the records through Lime’s official support form.
Review Lime’s incorrect-charge guidance.
Lime Refund Policy
Lime states that rides are generally nonrefundable except where a refund is required by applicable law. If something went wrong with a ride, Lime may review the circumstances and issue a refund or Lime account credit at its discretion.
A refund request should explain:
- Why the ride could not be used as expected
- Whether the vehicle failed to start, stop, or end properly
- How long the vehicle was actually used
- Whether a safety or mechanical problem occurred
- Whether the same issue was reported during the ride
- The amount or ride time being disputed
A submitted request does not guarantee a cash refund. Lime may deny the request or issue account credit depending on the facts, local law, and applicable terms.
Read Lime’s current refund policy.
Lime Parking Penalties and Warnings
Parking rules differ by city. The Lime app may require riders to end a trip at a designated parking pin and may prevent a trip from ending in a restricted area.
A warning or penalty may result from:
- Parking in a no-parking zone
- Failing to use a required designated parking location
- Blocking a pedestrian path, curb ramp, doorway, or driveway
- Leaving the vehicle on its side
- Failing to complete the required parking photograph
Review the app’s city map and the parking photograph. If the penalty appears incorrect, submit a request with the trip ID, location, photograph, and explanation.
View Lime’s parking-penalty instructions.
How to Report an Improperly Parked Lime Vehicle
A rider or member of the public can report a Lime vehicle that is tipped over, blocking access, parked illegally, or creating an obstruction.
In the Lime app:
- Open the app menu.
- Select Help.
- Select the option for improper or illegal parking.
- Photograph the vehicle.
- Include its plate number and location.
Without the app, use Lime’s online reporting form. Include the plate number found beneath the QR code, a photograph, and the street address or clear location description.
Report or learn about improperly parked Lime vehicles.
How to Report a Damaged Lime Scooter or Bike
If a vehicle appears unsafe during a ride, slow down and stop in a safe location. End the ride when possible and do not continue using the damaged vehicle.
Report the problem through the app:
- Open the Lime app menu.
- Select Help.
- Choose the damaged-vehicle option.
- Identify the vehicle and describe the problem.
- Include a photograph when it is safe to take one.
Examples include damaged brakes, tires, wheels, lights, handlebars, displays, locks, seats, batteries, or frames.
View Lime’s damaged-vehicle instructions.
What to Do After a Lime Accident
- Stop and check whether anyone is injured.
- Move out of traffic when it is safe to do so.
- Call local emergency services when anyone is injured or the location remains dangerous.
- Contact police when required by local law or when another vehicle or significant property damage is involved.
- Photograph the scene, Lime vehicle, road conditions, and visible damage when safe.
- Collect appropriate contact information from other involved parties.
- Preserve the trip ID, vehicle plate, ride receipt, and approximate location.
- Submit Lime’s accident-report form.
For an accident in North America, Lime lists 1-888-546-3345 as its telephone contact. Other countries may have separate accident numbers.
Do not post medical information, accident documents, witness details, or photographs of identifiable injured people in a public review.
LimePrime, LimePass, and Subscription Questions
Lime may offer LimePrime, minute bundles, flat-rate rides, LimePass, or other local subscription products. Availability, price, renewal terms, ride limits, and benefits vary by city and account.
Review the offer in the app before purchasing. Check:
- The price and billing period
- Whether it renews automatically
- The included minutes or rides
- Unlock-fee treatment
- Maximum ride duration
- Overage pricing
- Expiration and city restrictions
How to Cancel LimePrime
For a LimePrime subscription that displays the cancellation option:
- Open the Lime app.
- Select Wallet.
- Select LimePrime.
- Tap Cancel.
Cancellation normally stops future renewals while allowing the current paid benefits to continue through the end of the applicable billing period. Review the confirmation displayed for the specific subscription.
LimePass Auto-Reload
Some LimePass minute bundles may include an optional Auto-Reload feature. Riders can review or disable it under Wallet > LimePass > Auto-Reload. Confirm that Auto-Reload is off when additional automatic bundle purchases are not wanted.
How to Delete a Lime Account
To request account deletion:
- Open the Lime app.
- Open the main menu.
- Select Settings.
- Select Delete your account.
Install the latest version of the app if the option does not appear. Lime states that deletion requests are processed within 30 days after the account’s most recent ride, subject to limited retention requirements such as legal compliance, claims, or unpaid balances.
Account deletion is permanent. A returning rider must create a new account.
Lime Corporate Office, Legal Company, and Leadership
Legal company: Neutron Holdings, Inc., doing business as Lime
Principal executive office:
444 Townsend Street, First Floor
San Francisco, CA 94107
Published Lime support number: 1-888-546-3345
SEC-listed principal executive-office number: 1-415-449-4139
The 415 number is identified in Neutron Holdings’ corporate filings and should not be treated as a replacement for Lime’s rider-support number, app, or online support form.
Chief Executive Officer: Wayne Ting
Neutron Holdings, Inc. completed its initial public offering in July 2026. Its shares trade under the ticker symbol LIME.
The corporate address is not a vehicle pickup or return area, accident-response center, lost-property location, repair facility, or guaranteed walk-in complaint office.
Lime Customer Service Frequently Asked Questions
What is the Lime customer-service phone number?
Lime publishes 1-888-546-3345 as a contact number. North American riders can also use this number when reporting an accident after addressing any immediate emergency.
Is Lime customer service available 24 hours?
Yes. Lime states that customer support is available 24 hours a day, every day.
How quickly does Lime respond?
Lime says it responds to the majority of support requests within 24 hours. This is not a guarantee that every complaint, refund, billing issue, or accident matter will be fully resolved within 24 hours.
What is Lime’s customer-service email?
Lime’s published support email is support@li.me. Riders can also submit the official online request form.
How do I complain to Lime?
Submit a request through the Lime Help Center and include the city, date, trip ID, vehicle plate, description, evidence, and requested resolution.
Why am I still being charged after parking?
The ride may not have ended successfully. Confirm that the vehicle is in a valid parking area, complete the required parking photograph, check the internet connection, and wait for the app’s ending confirmation.
Why does Lime show a pending charge?
The amount may be a temporary payment authorization placed when the ride began. Lime says it releases the authorization after the ride ends, although the bank may take additional time to update the account.
Can Lime combine several rides into one charge?
Yes. Several ride amounts can appear as one combined card transaction. Compare the total with the individual rides shown in the app’s History section.
Does Lime give refunds?
Lime states that rides are generally nonrefundable except where required by law. Lime may review a problem and issue a refund or account credit at its discretion.
How do I dispute a Lime parking penalty?
Submit a support request with the trip ID, parking photograph, location, app-zone information, and explanation of why the warning or penalty appears incorrect.
How do I report a Lime scooter blocking a sidewalk?
Use the improper-parking option in the Lime app or the online reporting form. Include the vehicle plate, photograph, and exact location.
How do I report a broken Lime scooter?
Stop using it safely and report it through the Help section of the Lime app or the online support form.
How do I report a Lime accident?
Contact emergency services first when anyone is injured or in danger. Then submit Lime’s accident form. North American riders can also call 1-888-546-3345.
How do I cancel LimePrime?
Open the app and go to Wallet > LimePrime > Cancel. Review the confirmation to ensure that automatic renewal has ended.
How do I delete my Lime account?
Open Settings in the Lime app and select Delete your account. Update the app or submit a support request if the option is unavailable.
Where is Lime headquartered?
Neutron Holdings, Inc.’s principal executive office is at 444 Townsend Street, First Floor, San Francisco, California 94107.
Who owns Lime?
Lime is the operating name of Neutron Holdings, Inc. Neutron Holdings became a publicly traded company following its July 2026 initial public offering.
Who is Lime’s CEO?
Wayne Ting is Lime’s Chief Executive Officer.
Lime Customer Reviews and Complaints
CustomerServiceNumbers.com currently displays no published Lime reviews. The displayed 0/5 means that no ratings have been submitted; it is not a zero-star customer verdict.
Future reviews may describe a firsthand experience involving:
- Finding or starting a vehicle
- Vehicle condition
- Ride pricing
- Ending a ride
- Authorization holds or combined charges
- Refund or credit requests
- Parking warnings or penalties
- LimePrime or LimePass
- Account access or deletion
- Damaged or improperly parked vehicles
- Accident reporting
- Customer-support response
A future submission represents that reviewer’s individual experience and should not automatically be treated as a company-wide or worldwide pattern.
Related App-Based Transportation Support Pages
Readers researching other app-based transportation services may also review the customer-service pages for Uber and Lyft. These companies provide different services and should not be treated as identical to Lime’s shared micromobility platform.
Privacy Warning Before Posting a Lime Review
Do not publish your Lime account email or telephone number, trip ID, payment-card details, authorization-hold information, home address, precise recurring location, driver’s-license or identification information, medical records, insurance information, accident documents, account credentials, photographs containing identifiable bystanders, or names of nonpublic employees.
Reviews should describe genuine firsthand experiences. CustomerServiceNumbers.com may moderate submissions containing personal information, threats, profanity, spam, impersonation, discriminatory content, unsupported accusations, duplicate submissions, or material unrelated to Lime customer service.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com is an independent consumer-information and review website. We review official company support pages, legal information, published policies, corporate filings, and the customer reviews visibly displayed on this website.
Telephone numbers, addresses, prices, passes, operating cities, parking requirements, refunds, local rules, corporate information, and support procedures can change. Confirm important instructions through the Lime app, official Help Center, and terms applicable to the rider’s location.
Share Your Lime Experience
Have you contacted Lime about a ride that would not start or end, a continuing charge, authorization hold, parking penalty, refund, pass, damaged vehicle, improperly parked vehicle, account problem, accident, or complaint?
Share the city, approximate date, type of issue, support route used, response received, and whether the matter was resolved. Do not include private account, payment, medical, accident, identification, or location information.
Page Update Note
This Lime customer-service page was researched and updated on July 30, 2026. The update verified Lime’s support number, email, 24/7 availability, request process, current headquarters, legal company, leadership, and public-company status. It also added guidance for continuing charges, authorization holds, refunds, parking penalties, subscriptions, damaged vehicles, accidents, account deletion, complaints, and privacy.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with Lime, Neutron Holdings, Inc., Lime’s subsidiaries or international operating entities, any city or public authority, payment processor, bank, insurer, emergency-service provider, app store, contractor, or employee.
This page is provided for independent consumer-information and review purposes. CustomerServiceNumbers.com cannot access Lime accounts, end rides, change charges, release authorization holds, cancel subscriptions, issue refunds, remove parking penalties, locate vehicles, delete accounts, dispatch emergency assistance, or submit complaints on a rider’s behalf.
Support contacts, prices, promotions, operating areas, parking rules, vehicle types, refund practices, subscriptions, legal terms, and complaint procedures may change or vary by location. Verify current information in the Lime app and official Help Center.