Lowrance customers may need help with a fish finder, chartplotter, sonar system, transducer, trolling motor, radar, GPS, software update, product registration, warranty claim, repair, online order, return, or technical problem. Lowrance is part of Navico Group, a division of Brunswick Corporation, and provides product-specific support through its U.S. Help & Support system.
How to Contact Lowrance Customer Service
- Lowrance U.S. Customer Support: 1-800-628-4487
- Lowrance Canada Support: 855-361-1564
- Help & Support: Lowrance Help & Support
- Contact Lowrance: Lowrance Contact Us
- Software and Manual Downloads: Lowrance Downloads
- Product Registration: Register a Lowrance Device
- Warranty Information: Lowrance Warranty Information
- Find a Dealer: Lowrance Dealer Locator
- Navico U.S. Mailing Address: Navico, Inc., 4500 S. 129th East Ave., Suite 200, Tulsa, OK 74134-5885
- Official Website: Lowrance.com
Lowrance’s current U.S. support pages do not publish one universal telephone-support schedule, so customers should not rely on the previously listed Monday-Friday, 8 a.m.-5 p.m. CT hours without confirming current availability.
Best Lowrance Support Route by Issue
- Fish finder or chartplotter problem: Use the Lowrance Help & Support center or call 1-800-628-4487.
- Sonar or transducer problem: Identify the display and transducer models before contacting technical support.
- Software update: Use the official Lowrance downloads page and select the exact product model.
- Product manual: Search the Lowrance downloads library for the model.
- Warranty claim: Review the warranty period for the specific product and contact Lowrance or an authorized dealer.
- Product registration: Register the device online and retain the original purchase receipt.
- Lowrance.com order or return: Follow Lowrance’s online delivery and return procedure.
- Retail-store purchase: Contact the retailer for store returns and Lowrance for eligible manufacturer warranty or technical support.
- Ghost or Ghost X trolling motor: Use the product-specific support resources before arranging service.
- Lowrance app problem: Select Lowrance App in the Help & Support center.
Lowrance Technical Support
Lowrance provides product-specific technical information through its online knowledge base and support system. Current product families include HDS PRO, Elite FS, Eagle, Ghost X Trolling Motor, transducers, radar, networking products, and the Lowrance App.
Before calling technical support, gather:
- The exact Lowrance product name
- Model number
- Serial number
- Current software version
- Transducer model when applicable
- Other connected marine electronics
- Description of the problem
- Any error message displayed
- Steps already taken to troubleshoot the problem
For networking or sonar problems, it can also help to know which devices are connected through Ethernet, NMEA 2000, Wi-Fi, or other supported connections.
Lowrance Software Updates and Downloads
Lowrance provides software updates and product documentation through its official downloads portal:
Lowrance Software and Manual Downloads
Select the exact product before installing an update. Software designed for a different Lowrance model or generation should not be installed simply because the products look similar.
Before updating a device:
- Confirm the exact model.
- Check the current software version.
- Read the update instructions.
- Use the required memory card or update method.
- Maintain adequate power during the update.
- Back up important waypoints, routes, or other user data when appropriate.
Lowrance Product Registration
Lowrance encourages customers to register eligible devices online. Registration can make product support more efficient and associates important product information with the customer.
The registration process may request:
- Serial number or device code
- Product type and model
- Customer name and contact information
- Purchase date
- Retailer where the product was purchased
Lowrance advises customers to keep the original purchase receipt for warranty verification. If a receipt is unavailable, warranty or service-date calculations may use the product’s original shipment date instead.
Lowrance Warranty Coverage
Lowrance products are covered by Navico’s limited warranty according to the warranty period assigned to the particular product or peripheral device.
Lowrance’s current Service & Support program describes standard global warranty coverage of one or two years depending on the product. Customers should check the current warranty matrix rather than assuming every Lowrance product has the same warranty period.
Under the warranty, Navico may repair or replace a proven defective product or component with new, refurbished, or equivalent equipment, subject to the warranty terms and limitations.
Customers seeking warranty service should keep:
- Original purchase receipt
- Product serial number
- Model number
- Purchase date
- Name of the authorized dealer or retailer
- Description of the defect
- Photos when useful
- Previous technical-support case information
Lowrance Extended Warranty and 5-Year Upgrade Program
Lowrance’s current Service & Support program also describes optional extended warranty coverage for selected products. An eligible customer may be able to purchase up to three additional years of coverage during the product’s original warranty period, for total coverage of up to five years.
Lowrance also advertises a five-year upgrade program. If an eligible product fails within the first five years after purchase, the program may provide an opportunity to upgrade to current-model technology at a discounted price.
Eligibility, pricing, available replacement models, and other conditions depend on Lowrance and Navico’s current program terms. Contact support before assuming a particular device qualifies.
How to Obtain Lowrance Warranty Support
Lowrance directs customers seeking warranty assistance to an authorized Lowrance/Navico dealer or the appropriate customer-support route.
- Locate the purchase receipt.
- Record the model and serial number.
- Check the warranty period for the product.
- Review Lowrance troubleshooting information.
- Call 1-800-628-4487 or contact an authorized dealer when service is required.
- Obtain return or service instructions before shipping equipment.
- Save the support case, shipping, and tracking information.
Do not send marine electronics to the Tulsa mailing address unless Lowrance or Navico specifically instructs you to do so. Warranty returns may need to go to a particular service facility or authorized dealer.
Lowrance.com Returns and Refunds
Lowrance currently allows eligible products purchased directly through Lowrance.com to be returned in new and unused condition within 60 days of purchase for a refund, excluding shipping charges.
To begin a direct-order return, Lowrance instructs customers to email orders-b2c@navico.com with:
- The original order number
- Item or items being returned
- Quantities
- Serial number when applicable
Lowrance will then provide a Return Material Authorization, or RMA, when appropriate. The customer is generally responsible for return shipping.
Lowrance states that it aims to refund or credit the account within a maximum of seven days after receiving the returned product.
Lowrance Purchases From a Dealer or Retailer
A Lowrance manufacturer warranty and a retailer’s return policy are separate. If the product was purchased from a marina, electronics dealer, sporting-goods store, or other retailer, that seller normally controls ordinary purchase returns and exchanges.
Lowrance or an authorized Navico service provider may handle an eligible manufacturer warranty or technical problem.
Keeping the receipt is especially important because it helps establish:
- The original purchaser
- Purchase date
- Product model
- Retailer
- Applicable warranty period
Lowrance Dealer and Service Help
Lowrance maintains an official dealer locator that can help customers find nearby retailers and participating service resources.
When arranging service through a dealer, ask whether the location is able to service the particular product before transporting installed or bulky marine electronics to the store.
Who Owns Lowrance?
Lowrance is part of Navico Group. Navico Group is a division of Brunswick Corporation and includes marine and technology brands serving boating, fishing, recreational vehicle, and related markets.
For ordinary Lowrance product support, customers should still begin with Lowrance rather than Brunswick corporate customer service.
Information to Have Before Contacting Lowrance
- Exact product and model
- Serial number
- Purchase date
- Retailer or dealer
- Receipt or invoice
- Current software version
- Transducer model when applicable
- Other connected equipment
- Error message or symptoms
- Photos or video when useful
- Previous Lowrance support case number
- Order or RMA number when applicable
- The resolution requested
Do not publish serial numbers, device codes, home addresses, payment information, order numbers, private support correspondence, or detailed location and waypoint information in a public review.
How to Escalate a Lowrance Customer Service Complaint
- Identify the exact Lowrance product involved.
- Review the applicable Help & Support article or product manual.
- Call Lowrance customer support at 1-800-628-4487.
- Provide the model, serial number, software version, purchase information, and troubleshooting completed.
- Request and save any case or reference number.
- For a warranty issue, ask whether the product should be serviced by a dealer or shipped under an authorization.
- For a Lowrance.com return, obtain the required RMA before shipping.
- Save shipping receipts, tracking numbers, repair documentation, and replacement information.
- If the original resolution does not occur, follow up using the existing case and request additional review.
Lowrance Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published Lowrance customer reviews. The displayed 0 out of 5 rating reflects the absence of submitted ratings and should not be interpreted as a zero-star customer judgment.
Because there are currently no published reviews on this page, there is not enough CustomerServiceNumbers.com feedback to identify reliable positive or negative patterns involving Lowrance product accuracy, reliability, software updates, compatibility, warranty service, repairs, technical support, or customer-service responsiveness.
Frequently Asked Questions
What is the Lowrance customer-service phone number?
Lowrance’s current U.S. Help & Support pages list 1-800-628-4487 for customer support.
Is 1-800-324-1356 still the main Lowrance support number?
That number appears in older Lowrance listings, but Lowrance’s current U.S. support website now publishes 1-800-628-4487. Use the current number for support.
What are Lowrance customer-service hours?
Lowrance does not currently publish one universal U.S. telephone-support schedule on its main Help & Support page. Check the current support options when assistance is needed.
How long is the Lowrance warranty?
Lowrance’s current Service & Support program states that products may have a one- or two-year standard warranty, depending on the product. Check the warranty matrix for the exact model.
Does Lowrance offer an extended warranty?
Yes. Eligible products may qualify for up to three additional years of warranty coverage, potentially providing up to five years total, subject to the current program terms.
Does Lowrance have a five-year upgrade program?
Lowrance currently describes a five-year upgrade option that may allow customers with an eligible failed product to upgrade to current-model technology at a discounted price.
How do I update my Lowrance fish finder?
Use the official Lowrance Software and Manual Downloads page, select the exact model, and follow the manufacturer’s update instructions.
How do I register a Lowrance product?
Use the official Lowrance Device Registration page. Keep the original purchase receipt even after registering the device.
Can I return an order purchased from Lowrance.com?
Lowrance currently allows eligible products in new and unused condition to be returned within 60 days of purchase. Contact orders-b2c@navico.com for an RMA before returning the product.
Who owns Lowrance?
Lowrance is part of Navico Group, which is a division of Brunswick Corporation.
Related Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer-service experiences since 2004. The site is independent and is not owned or operated by Lowrance, Navico Group, Brunswick Corporation, or a Lowrance dealer.
This page is intended to help consumers find the appropriate support route for Lowrance fish finders, chartplotters, sonar equipment, transducers, trolling motors, software, warranties, repairs, online orders, and customer-service complaints.
Share Your Lowrance Customer Service Experience
If you contacted Lowrance about a fish finder, chartplotter, sonar system, transducer, trolling motor, software update, warranty, repair, online order, return, or another customer-service issue, describe the product involved, the support route you used, the response you received, and whether the issue was resolved.
Privacy warning: Do not publish serial numbers, device codes, order numbers, home addresses, telephone numbers, private email addresses, payment information, precise saved fishing locations, private support correspondence, or other sensitive information in a public review.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with Lowrance, Navico Group, Brunswick Corporation, Garmin, or any Lowrance dealer or service provider. CustomerServiceNumbers.com cannot troubleshoot devices, install software, approve warranty claims, authorize repairs, issue RMAs, provide replacements, process refunds, or respond on behalf of Lowrance. Phone numbers, warranties, return policies, software, product compatibility, service programs, and support methods can change. Verify product-specific information through Lowrance’s official support resources before shipping, repairing, updating, or replacing equipment.