Reach Luminox Customer Service Reviews And Complaints

Luminox, I sent my special SR-71 Blackbird watch to the Luminox repair co on January 26 and to date have not received a word from them regarding the repair for this $900 watch. The main issue was replacing the band but no, not even an acknowledgment or an estimate for the work. One would think three months would be enough for such a replacement but nothing but silence. By the way the “25 year luminescence” was almost gone in less than one year! This feature is aparently terrible. What should I do…? Send me the watch back unrepaired and I would be happy. Warn your friends not to buy this product.

Luminox, My Luminox watch ran perfect for 9 months. It has started to lose time 3-4 minutes per day. I called today for service and was told that it would take 3 to four weeks for estimate or repair. I do have a PayPal receipt. I am requested to send it but was told that the authorized repairer must verify that I purchased it from an authorized seller. This is ridiculous for what was supposed to be a superior watch. Should have bought another brand. The 18—•••—15warranty service number listed in the warranty manual is bogus- scam telemarketer – answers. This watch replaced 2 previous Swiss Army watches that lasted 17 years in total. Thought this was a better made watch. Evidently I made a mistake. Based on my experience I would not recommend this brand. Another buyer be ware product.

Luminox, My husband and I both have watches. His needs servicing and I need a new watch band. We have tried everything to contact someone to obtain customers service assistance. We have found this company’s website, void of any helpful information which appears to be there goal. It provides no information to assist customers. The catalog does not down load. I sent a customers service request, no response. we searched for a service center and found one in rhode island but provide no way to contact them to submit for repair. I even contacted the company by phone I think. The message did not give a business or company name only an individual name, and only allowed you to leave a message. Of course no response was received. In my opinion this company should not be doing business in the united states. I intend to contact my state’s consumer protection agency, and the federal consumer protection dept. it does not deserve any stars but that is not an option.

I have a fifteen-year-old “Navy Seal,” and all the “constant glow” markers have dried up. I have attempted to contact them through their website with no luck. I am extremely disappointed in that I spent a great deal of money for this watch! I will continue to use my “G Shocks”, they have never let me down yet!