M Lhuillier customers may need help sending money from the United States to the Philippines, tracking a remittance, correcting recipient information, canceling a transfer, collecting Kwarta Padala, accessing MCash, renewing a pawn loan, exchanging currency, paying bills, or filing a financial-service complaint. The correct contact depends on whether the transaction began through ML Remit in the United States, an M Lhuillier branch in the Philippines, the MCash app, or an international remittance partner.
How to Contact M Lhuillier Customer Service
United States and ML Remit
- ML USA toll-free: 1-877-688-4588
- ML USA email: support@mlhuillierusa.com
- Online-transfer status, cancellation and refund support: 1-800-456-3492
- Transaction-support email: customersupport@uniteller.com
- ML USA website: MLhuillierUSA.com
Philippine Customer Care
- Smart call and text: +63 947-999-0337
- Smart call and text: +63 947-999-0522
- Smart call and text: +63 947-999-2721
- Additional mobile: +63 947-999-2472
- Globe call: +63 917-871-2973
- Cebu landline: +63 32 348-9400
- Metro Manila landline: +63 2 8898-1888
- General email: customercare@mlhuillier.com
- Official website: MLhuillier.com
M Lhuillier does not publish one universal customer-service schedule for all countries, products, apps, and branches. Philippine branch hours vary by location. Most branches operate seven days a week, and selected branches operate 24 hours.
Best Support Route by Issue
- U.S. online transfer: Use ML Remit or call 1-800-456-3492.
- U.S. office or general ML USA question: Call 1-877-688-4588.
- Philippine Kwarta Padala transaction: Contact Philippine Customer Care or the branch involved.
- MCash account or unauthorized activity: Contact Philippine Customer Care immediately.
- Pawn loan: Bring the pawn ticket and accepted identification to the applicable branch.
- Insurance claim: Follow the claim instructions for the specific insurance product.
- Money exchange: Contact the branch because currencies and available cash vary.
- Package delivery: Use the ML Express or ML Moves support route shown on the shipment record.
- Unresolved Philippine financial complaint: Escalate through the Bangko Sentral ng Pilipinas after first complaining to M Lhuillier.
M Lhuillier Company and Office Addresses
Philippine Company and Customer-Care Address
M Lhuillier Financial Services, Inc.
ML Building, B. Benedicto Street
Barangay Tejero, North Reclamation Area
Cebu City 6000
Philippines
This address is used for company, customer-care, and privacy correspondence. It is not an automatic destination for pawned items, remittance documents, jewelry returns, cash, or unauthorized packages.
United States Office
M Lhuillier USA
21700 Oxnard Street, Suite 940
Woodland Hills, CA 91367
The U.S. office is associated with ML USA services. Online U.S. remittances are provided by Servicio Uniteller, Inc., which uses separate transaction-support, regulatory, and error-resolution procedures.
Sending Money From the United States
ML Remit allows customers in all 50 states to send money to the Philippines online. Customers can fund eligible transfers with a U.S. bank account, debit card, or credit card.
The current ML USA FAQ lists a $4.99 convenience fee for an online transfer. A credit-card issuer may impose an additional fee or treat the payment as a cash advance. Always review the final disclosure before submitting because the exchange rate, transfer fee, amount the recipient will receive, and promised availability date can change.
Card-funded transfers are commonly available within minutes. A transfer funded through a bank-account ACH payment can take up to four business days.
Cash Pickup in the Philippines
ML Remit recipients can collect qualifying transfers at participating M Lhuillier locations in the Philippines.
The recipient should bring:
- The complete transaction reference number
- An accepted, unexpired government-issued photo ID
- The exact name used by the sender
- Any other information requested by the branch
The recipient’s name should match the transfer record and identification. M Lhuillier ordinarily will not release the money to a representative collecting it for someone else.
Do not publish or send a transaction reference number through a public comment, social-media post, or unverified message.
Checking a Transfer Status
U.S. customers can sign in to ML Remit and open the Activity section. Common statuses include:
- In Process: The transfer remains under payment, identity, compliance, or transaction review.
- Payable: The funds are available for qualifying pickup.
- Paid: The recipient has collected the transfer.
- Canceled or Refunded: The transfer was stopped and the refund process began.
Call 1-800-456-3492 with the transaction number if the status does not update or the recipient cannot collect funds shown as payable.
Canceling a U.S. Remittance
Federal law generally provides up to 30 minutes after payment to cancel a qualifying international remittance without charge, unless the money has already been picked up or deposited.
To request cancellation:
- Sign in and open Activity.
- Select Cancel if the option remains available.
- Otherwise call 1-800-456-3492 immediately.
- Provide enough information to identify the transfer.
- Retain the cancellation confirmation.
ML Remit states that an approved refund generally takes one to two business days to return to the funding account. The customer’s bank or card issuer may require additional posting time.
A transaction that the recipient has already collected or that has been deposited ordinarily cannot be canceled.
Correcting Recipient Information
Review the recipient’s full legal name, contact information, and delivery method before submitting the transfer. Transaction-processing rules can restrict changes after submission.
If a name or other detail is incorrect, contact support immediately at 1-800-456-3492 or support@mlhuillierusa.com. Support may require cancellation and a new transfer instead of editing the existing transaction.
Do not tell the recipient to alter identification or attempt pickup using information that does not match the transfer.
Reporting a U.S. Remittance Error
Contact the remittance provider as soon as possible if:
- The wrong amount was delivered
- The recipient did not receive the funds by the promised date
- The transfer went to the wrong person or account
- A fee or exchange-rate disclosure appears incorrect
- An unauthorized transfer appears in the account
- A canceled transfer was not refunded
U.S. remittance rules generally allow 180 days from the promised availability date to report a qualifying error. Keep the receipt, confirmation, payment evidence, and support records.
The receipt should identify the remittance provider and the appropriate state and federal complaint contacts. State protections may differ.
Fraud and Scam Warnings
Money transfers can be collected quickly and can be difficult to recover. Do not send money to:
- Claim lottery or sweepstakes winnings
- Pay an alleged government fine through an unsolicited caller
- Receive a promised loan or credit card
- Buy from an unknown online seller demanding remittance
- A stranger claiming an emergency
- A romantic contact who has not been independently verified
- Someone instructing the sender to misstate the transfer’s purpose
If fraud is suspected, call 1-800-456-3492 immediately. A transfer may be stoppable only while the funds remain unclaimed or undeposited.
Kwarta Padala and Philippine Branch Transactions
Kwarta Padala supports domestic and international remittance through M Lhuillier branches and partner networks. Customers should use the reference number, official receipt, and accepted identification when sending or receiving money.
Fees, limits, available currencies, payout methods, and processing times depend on the transaction type, amount, branch, and partner. Ask for the fee and recipient amount before completing the transaction.
Contact customercare@mlhuillier.com if a branch transaction cannot be located, the payout amount is incorrect, or the recipient is unable to claim it.
MCash Account Help
MCash is M Lhuillier’s mobile wallet for sending and receiving money, buying electronic load, paying bills, adding or withdrawing funds, and accessing related services.
Contact Philippine Customer Care immediately regarding:
- An unauthorized transaction
- A lost or stolen phone
- A changed mobile number
- A locked account
- An incorrect wallet balance
- A failed cash-in or cash-out
Never provide an MCash PIN, password, or one-time authentication code to someone who contacts you unexpectedly.
Pawn Loans and Pawn Tickets
M Lhuillier pawn-loan customers should retain the original pawn ticket. Renewals, redemptions, and related transactions normally require the signed ticket, accepted identification, and the required payment.
Contact the branch or Customer Care promptly if a pawn ticket is lost, the customer’s name is incorrect, a maturity date is disputed, or a pledged item cannot be located.
Do not publish a pawn-ticket number or photograph online. It may contain information that could be misused.
Money Changing, Bills Payment and Insurance
Foreign-currency availability and exchange rates vary by branch. Confirm the currency, rate, identification requirements, and amount before completing an exchange.
For a bills-payment dispute, retain the receipt and record the biller, account, amount, transaction date, and reference number. Contact M Lhuillier and the biller if the payment was accepted but not credited.
M Lhuillier insurance products can involve separate insurers and claims administrators. Follow the policy certificate for claim deadlines, documentary requirements, and insurer contacts.
Privacy Requests
M Lhuillier’s Data Protection Officer accepts privacy and data-subject requests at mldpo@mlhuillier.com.
Privacy requests may involve access, correction, deletion, blocking, data portability, marketing preferences, or concerns about unauthorized processing. Identification may be required to prevent someone else from obtaining or changing a customer’s financial information.
How to Escalate a Complaint in the Philippines
- Contact M Lhuillier Customer Care or the branch involved.
- Explain the transaction, date, branch, amount, and requested resolution.
- Request a complaint or reference number.
- Keep receipts, screenshots, identification records, and correspondence.
- Allow M Lhuillier a reasonable opportunity to respond.
- If the issue involves a BSP-supervised service and remains unresolved, use the BSP Consumer Assistance Mechanism.
The BSP Consumer Protection and Market Conduct Office currently publishes consumeraffairs@bsp.gov.ph and Philippine telephone number +63 2 5306-2584.
M Lhuillier Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published M Lhuillier reviews. The displayed 0 out of 5 rating reflects the absence of submitted ratings and is not a zero-star customer judgment.
Until moderated reviews are submitted, this page should not claim that customers commonly praise or complain about convenience, branch access, customer service, fees, transaction speed, pawn loans, MCash, or remittance processing.
Frequently Asked Questions
What is M Lhuillier’s U.S. customer-service number?
Call 1-877-688-4588 for ML USA assistance. For online transfer status, cancellation, or refund issues, call 1-800-456-3492.
What is M Lhuillier’s Philippine customer-care number?
The primary published mobile route is +63 947-999-0337. Additional official numbers are listed above.
What is the customer-service email?
Philippine customers can email customercare@mlhuillier.com. U.S. customers can email support@mlhuillierusa.com.
Can I cancel an ML Remit transaction?
Contact support immediately. A qualifying U.S. remittance can generally be canceled within 30 minutes if it has not already been picked up or deposited.
How long does an ML Remit refund take?
ML Remit states that an approved refund commonly takes one to two business days, plus any additional bank posting time.
How long does a transfer take?
Card-funded transfers may be available within minutes. ACH-funded transactions may take up to four business days.
Where is M Lhuillier located in the Philippines?
The current customer-care and privacy address is at ML Building, B. Benedicto Street, Barangay Tejero, North Reclamation Area, Cebu City 6000.
Who provides the U.S. online remittance service?
ML Remit states that the service is provided by Servicio Uniteller, Inc.
Related Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com is an independent consumer-information and review website. It is not owned or operated by M Lhuillier Financial Services, M Lhuillier USA, Servicio Uniteller, a Philippine branch, remittance partner, insurer, biller, bank, or government regulator.
Share Your Experience
Describe the service, approximate transaction date, sending country, branch or online channel, support route, requested resolution, response, and outcome.
Privacy warning: Do not publish complete transaction references, passwords, authentication codes, identification documents, card or bank details, MCash credentials, pawn tickets, policy numbers, home addresses, or unredacted receipts.
Page Update Note
This page was updated on July 28, 2026. The update verified M Lhuillier’s U.S. and Philippine contact routes, separated ML USA support from Servicio Uniteller transaction support, replaced the outdated Mandaluyong address, added current Cebu and Woodland Hills addresses, and expanded remittance, cancellation, refund, error-resolution, MCash, pawn-loan, privacy, fraud, and regulatory complaint information. Unsupported CustomerServiceNumbers.com review themes were removed.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with M Lhuillier, M Lhuillier USA, Servicio Uniteller, the Bangko Sentral ng Pilipinas, the Consumer Financial Protection Bureau, an insurer, bank, biller, or remittance partner. It cannot access transactions, cancel transfers, issue refunds, release money, change recipient information, redeem pawned property, manage wallets, settle insurance claims, or act on behalf of any financial institution or regulator.