Western Union Customer Service Phone Number: Fraud, Refunds & Transfer Help

Western Union is a global money transfer company that allows customers to send and receive money online, through the Western Union app, by phone where available, and at participating agent locations. Customers may need Western Union support for money transfers, MTCN tracking, refunds, cancellations, fraud reports, transfer holds, receiver problems, fees, money orders, online account issues, ID verification, bill payments, or complaints.

If you are looking for the Western Union customer service phone number, Western Union lists 1-800-325-6000 for U.S. Customer Care and complaint support. Western Union’s current U.S. contact page also lists 1-720-945-9350 for U.S. Customer Care and 1-720-945-9354 for Website Care. If you believe you were scammed through Western Union, call the Western Union Fraud Hotline immediately at 1-800-448-1492.

How to Contact Western Union Customer Service

• Western Union Customer Service Phone Number: 1-800-325-6000
• Western Union Customer Care – U.S. Contact Page: 1-720-945-9350
• Western Union Website Care: 1-720-945-9354
• Western Union Fraud Hotline: 1-800-448-1492
• TTY / Relay Support: 1-800-877-8973
• Customer Care Mail: Western Union Financial Services, Inc., P.O. Box 6036, Englewood, CO 80155
• Executive Resolutions Department: P.O. Box 6036, Englewood, CO 80155
• Western Union Contact Page: Western Union Contact Us
• Western Union Customer Care / Chat: Western Union Customer Care
• File a Complaint: Western Union Complaint Information
• Report Fraud: Western Union Fraud Reporting
• Track a Transfer: Track a Western Union Transfer
• Transfer History: Western Union Transfer History
• Find an Agent Location: Western Union Agent Locator
• Send Money Online: Send Money with Western Union
• Receive Money: Receive Money with Western Union
• Money Orders: Western Union Money Orders
• Money Order Refund Request: Western Union Money Order Refund Request
• Fraud Awareness: Western Union Fraud Awareness
• Transfer History Request: Request Western Union Transfer History
• Website: WesternUnion.com
• Corporate Headquarters: The Western Union Company, 7001 E. Belleview Ave., Denver, CO 80237
• Corporate Office Phone Number: 1-720-332-1000 (corporate line, not the best first step for transfer, refund, fraud, or agent-location issues)

Important Note About Western Union Phone Numbers

The old CSN page listed 1-877-989-3268 as online money transfer support. For this updated page, the stronger current support routes are 1-800-325-6000 for U.S. Customer Care and complaint support, 1-720-945-9350 for U.S. Customer Care as shown on Western Union’s current U.S. contact page, and 1-720-945-9354 for Website Care.

If your issue involves fraud, do not wait for a normal customer service queue. Call the Western Union Fraud Hotline at 1-800-448-1492 immediately, especially if the money may not have been picked up yet.

Best Way to Reach Western Union by Issue

Track a Transfer or Check MTCN Status

To track a money transfer, use Western Union’s tracking tool and enter the Money Transfer Control Number, also called the MTCN. You may also need the sender’s name, receiver’s name, destination country, transfer amount, payment method, and transfer date. If the transfer is delayed or under review, contact Western Union Customer Care.

Cancel a Transfer or Request a Refund

If the receiver has not picked up the money or the bank deposit has not completed, you may be able to cancel the transfer. Western Union says customers can request cancellation by calling Customer Care at 1-800-325-6000, using their online profile, or returning to the original agent location if the transfer was sent in person. Refund eligibility depends on transfer status, service type, payment method, reason for cancellation, and applicable rules.

Fraud or Scam Transfer

If you believe you sent money to a scammer, call the Western Union Fraud Hotline at 1-800-448-1492 immediately. If the money has not yet been picked up, Western Union may be able to stop the transaction. If the funds have already been picked up, file a fraud report with Western Union and report the scam to law enforcement and the FTC.

Online Account, Website, or App Problems

For login problems, online profile issues, locked accounts, payment errors, app errors, identity verification problems, failed transfers, or website checkout issues, use Western Union Customer Care, Website Care at 1-720-945-9354, chat, or the Western Union app. Take screenshots of error messages and write down any error code before contacting support.

Agent Location Problems

If you sent or tried to receive money at a Western Union agent location, contact that location first when the issue involves a receipt, wrong receiver information, ID problem, cash pickup, agent mistake, printed form, payment method, or location-specific service. If the agent location cannot fix the problem, call Western Union Customer Care and provide the MTCN and agent-location details.

Money Orders

For Western Union money order status, refunds, replacement requests, or money order tracing, use Western Union’s money order refund request process. Western Union says money order refund requests submitted through its online form are processed within 5 business days, and refund updates are sent by email.

Fees, Exchange Rates, and Transfer Holds

For questions about fees, exchange rates, transfer limits, transfer holds, compliance review, receiver verification, or why a transfer is still in progress, contact Customer Care and have your MTCN, sender details, receiver details, amount, destination, and payment method ready. Transfers may be delayed while Western Union verifies information or reviews transaction details.

Bill Payments and Inmate Transfers

For bill payments, inmate transfers, and other specialized services, use Western Union’s service-specific help pages and Customer Care. Keep the biller name, account number, receiver details, correctional facility information if applicable, MTCN, payment receipt, and transaction date ready.

Accessibility or Relay Support

Western Union lists TTY / relay support at 1-800-877-8973. Customers with hearing or speech impairments can also use relay services and ask for the appropriate Western Union phone number.

What to Have Ready Before Contacting Western Union

• MTCN or money transfer tracking number
• Sender’s full name and contact information
• Receiver’s full name and destination country
• Transfer amount, fee, exchange rate, and transfer date
• Payment method used, such as cash, debit card, credit card, bank account, or app payment
• Receipt, confirmation email, or app screenshot
• Agent location name, address, and receipt if the transfer was sent in person
• Error code or screenshot if the issue involves the website or app
• Fraud claim number, police report, FTC report, or law enforcement information if applicable
• Money order serial number, receipt, or photocopy if the issue involves a money order
• Case number, chat transcript, complaint response, or prior customer service notes
• Your requested resolution, such as transfer status, cancellation, refund, fraud review, fee explanation, correction, claim review, money order refund, or written explanation

Common Western Union Customer Service Issues

Western Union customers may contact support for help with:

• Customer service phone number questions
• MTCN tracking and transfer status
• Delayed transfers
• Transfer holds or compliance review
• Refunds and cancellations
• Money sent to the wrong receiver or biller
• Fraud and scam transfers
• Online account or app problems
• Website payment errors
• Agent location problems
• Fees and exchange rate questions
• Money order refunds or tracing
• Receiver pickup issues
• Identity verification problems
• Bill payment or inmate transfer issues
• Formal complaint escalation

Western Union Customer Reviews and Complaints on CSN

CustomerServiceNumbers.com currently shows Western Union with a 3.0 out of 5-star rating based on 3 reviews. Current CSN review themes include delayed transfers, frustration when “money in minutes” takes longer than expected, refund delays after an agent or store mistake, difficulty reaching an agent, fee questions, and dissatisfaction with customer service responses.

These reviews are individual customer experiences and the review sample is older and limited. If you have contacted Western Union about the customer service phone number, MTCN tracking, delayed money transfer, refund, cancellation, fraud report, money order, agent location, website issue, app issue, fee question, or complaint, you can leave a review below to help other customers understand what worked and what did not.

Western Union Refund and Cancellation Tips

• Act quickly if you need to cancel a transfer.
• Check whether the receiver has already picked up the money or whether the bank deposit has completed.
• Use your online profile if the transfer was sent online.
• Call Customer Care at 1-800-325-6000 when you need phone support.
• Return to the original agent location if the transfer was sent in person and the issue is location-specific.
• Keep your MTCN, receipt, transfer amount, receiver information, and payment method ready.
• Ask whether the refund includes the transfer fee and when it will post.
• Ask for a case number or written confirmation of the cancellation or refund request.

Western Union Fraud and Scam Safety Tips

• Never send money to someone you have not verified, especially for emergencies, prizes, taxes, romance, apartment deposits, pets, online sales, tech support, immigration threats, or government impersonation.
• If a scammer asked you to send money through Western Union, call 1-800-448-1492 immediately.
• If the transfer has not been paid out, Western Union may be able to stop the transaction.
• Do not share your MTCN publicly or with anyone other than the intended receiver.
• Do not send money to prove you are trustworthy, claim a prize, avoid arrest, unlock an account, rent a property, or pay someone who contacted you unexpectedly.
• Be cautious of fake Western Union customer service phone numbers in search ads, social media posts, maps listings, emails, and text messages.
• Do not provide your account password, one-time code, full card number, bank login, or government ID through suspicious links.
• If money was sent to a scammer and cannot be stopped, file a Western Union fraud claim and report the scam to law enforcement and the FTC.

Western Union Money Order Tips

• Keep the money order receipt and serial number.
• Make a copy or take a clear photo before mailing or handing over a money order.
• Use Western Union’s money order refund request tool for refund or replacement questions.
• Western Union says online money order refund requests are processed within 5 business days.
• Keep the confirmation email and any refund-status updates.
• If the money order was purchased at a store, also keep the store receipt and location details.

How to Escalate a Western Union Complaint

1. Start with the support path that matches your issue: Customer Care, Website Care, fraud hotline, agent location, online profile, money order request, or complaint form.
2. For transfer problems, provide the MTCN, receipt, transfer date, sender name, receiver name, destination, and amount.
3. For fraud, call 1-800-448-1492 immediately and save the fraud claim number.
4. For unresolved complaints, Western Union says to contact Customer Service before contacting your jurisdiction with a complaint.
5. For written escalation, use Western Union Financial Services, Inc., Attn: Executive Resolutions Department, P.O. Box 6036, Englewood, CO 80155.
6. Keep receipts, screenshots, chat transcripts, names, dates, case numbers, fraud reports, and written responses.
7. If the issue remains unresolved, consumers may consider contacting their state money-transmitter regulator, the Consumer Financial Protection Bureau, the FTC, their state attorney general, or their payment card issuer depending on the issue.
8. If the issue involves identity theft, threats, impersonation, or fraud, also report it to law enforcement and appropriate consumer-protection agencies.

Western Union Compared with Other Money Transfer Services

Western Union competes with money transfer and digital payment services such as MoneyGram, PayPal, Xoom, Remitly, Wise, Ria, WorldRemit, Venmo, Cash App, Zelle, banks, credit unions, and prepaid card services. Customers often compare these companies based on customer service phone number access, transfer speed, fees, exchange rates, fraud protection, refunds, app support, receiver pickup options, identity verification, and complaint resolution.

Related Customer Service and Consumer Resources

• MoneyGram Customer Service
• PayPal Customer Service
• Cash App Customer Service
• Venmo Customer Service
• Western Union Corporate Office on CorporateOfficeHeadquarters.com
• Identify Unknown Money Transfer, Card, or Payment Charges on ChargeOnMyCard.com
• Read Money Transfer, Wire Transfer, Romance, Prize, and Impersonation Scam Warnings on ThinkItsAScam.com
• Read or Leave Company Reviews on ZeroStars.org
• Find Chat and Text Support Options on CSNDB.com
• Report Fraud to the FTC
• File a Complaint with the CFPB
• Report Identity Theft at IdentityTheft.gov

Frequently Asked Questions About Western Union Customer Service

What is the Western Union customer service phone number?

Western Union lists 1-800-325-6000 for U.S. Customer Care and complaint support. Western Union’s current U.S. contact page also lists 1-720-945-9350 for U.S. Customer Care and 1-720-945-9354 for Website Care.

What is the Western Union fraud hotline?

The Western Union Fraud Hotline is 1-800-448-1492. Call immediately if you believe you sent money to a scammer, especially if the money may not have been picked up yet.

What is the Western Union TTY number?

Western Union lists TTY / relay support at 1-800-877-8973.

How do I track a Western Union transfer?

Use Western Union’s Track a Transfer tool and enter the MTCN. You can also contact Customer Care if the transfer is delayed, under review, or not showing the status you expected.

Can I cancel a Western Union transfer?

You may be able to cancel a transfer if the receiver has not picked up the money or the bank deposit has not completed. Use your online profile, call 1-800-325-6000, or return to the original agent location if the transfer was sent in person.

Can Western Union refund money sent to a scammer?

If the funds have not been picked up, Western Union says it may be able to stop the transaction and issue a full refund including the transaction fee. If the funds have already been picked up, file a fraud claim with Western Union and report the scam to law enforcement and the FTC.

How do I file a Western Union complaint?

Start with Western Union Customer Service at 1-800-325-6000. Western Union’s complaint page also lists the Executive Resolutions Department at P.O. Box 6036, Englewood, CO 80155.

Where do I mail Western Union customer care or complaint correspondence?

Western Union lists Western Union Financial Services, Inc., P.O. Box 6036, Englewood, CO 80155 for customer-care mail. Its complaint page also lists the Executive Resolutions Department at the same P.O. Box.

Where is Western Union headquartered?

The Western Union Company lists its corporate headquarters at 7001 E. Belleview Ave., Denver, CO 80237.

What is Western Union’s corporate office phone number?

Western Union’s corporate headquarters phone number is 1-720-332-1000. For transfers, refunds, fraud, tracking, money orders, or customer-service complaints, use the customer-care and fraud numbers first.

Is CustomerServiceNumbers.com affiliated with Western Union?

No. CustomerServiceNumbers.com is not affiliated with Western Union, The Western Union Company, Western Union Financial Services, Inc., Western Union International Services, LLC, any Western Union agent location, the FTC, the CFPB, or any state regulator. This page provides customer service contact information, complaint guidance, and a place for consumers to share their own experiences.

Page Update Note

Updated June 2026: This page was refreshed with current Western Union customer service routing for U.S. Customer Care, Website Care, fraud reporting, refunds, money orders, MTCN tracking, complaints, and escalation.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has provided customer service contact information, complaint resources, and customer review pages since 2004. This page is designed to help Western Union customers find the correct customer service phone number and support path for transfers, refunds, fraud, MTCN tracking, account issues, money orders, and complaints.

Share Your Western Union Customer Service Experience

Have you contacted Western Union about the customer service phone number, delayed transfer, MTCN tracking, refund, cancellation, fraud claim, money order, agent location, app issue, website error, fee question, or formal complaint? Share your experience below to help other customers know what to expect.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Western Union, The Western Union Company, Western Union Financial Services, Inc., Western Union International Services, LLC, any Western Union agent location, the FTC, the CFPB, any state regulator, or any law enforcement agency. Contact information and links are provided for consumer convenience and may change over time. Customer reviews and complaints are submitted by users and reflect their own experiences. This page is not legal, financial, money-transmitter regulatory, fraud-recovery, chargeback, identity-theft, or law-enforcement advice.