New York Times customer service assists subscribers with digital access, newspaper delivery, billing, promotional rates, cancellations, refunds, account login, Games, Cooking and other subscription questions. The correct support route depends on whether the subscription was purchased directly from The New York Times, through The Athletic, or through a third party such as Apple or Google.
- Customer Care and newspaper delivery: 1-800-698-4637, also written as 1-800-NYTIMES
- Subscription cancellation: 1-866-273-3612
- Cancellation phone hours: Monday–Friday, 7 a.m.–6 p.m. Eastern Time; weekends and holidays, 7 a.m.–3 p.m. Eastern Time
- Customer Care email: customercare@nytimes.com
- Help Center and chat: New York Times Help Center
- Manage subscription: New York Times account
- International subscribers: International Customer Care numbers
- Official website: NYTimes.com
Choose the Correct New York Times Support Route
- Newspaper was not delivered: Report the delivery problem through the subscriber account or call 1-800-NYTIMES.
- Digital subscription or billing: Sign in and review Subscription Overview.
- Cancel a direct NYT subscription: Use account cancellation, chat or call 1-866-273-3612.
- Apple or Google subscription: Manage billing and cancellation through the applicable app store.
- The Athletic subscription: Review The Athletic account settings and billing separately.
- Games or Cooking access: Check which products are included in the current subscription.
- Article correction: Contact the newsroom correction team rather than Customer Care.
- Privacy request: Use the NYT privacy controls or contact privacy@nytimes.com.
New York Times Customer-Service Hours
The New York Times currently lists the following hours for subscription cancellation by telephone and chat:
- Monday through Friday: 7 a.m.–6 p.m. Eastern Time
- Weekends and holidays: 7 a.m.–3 p.m. Eastern Time
Self-service account tools are available online outside live-agent hours. International support numbers and schedules vary by country.
Information to Have Before Contacting Customer Care
- Name on the subscription
- Email address associated with the account
- Subscriber or account number
- Home Delivery address
- Subscription product involved
- Billing date and amount
- Invoice or renewal notice
- Last four digits of the payment method when requested privately
- Date of a missed or damaged delivery
- Previous Customer Care reference number
- The specific resolution requested
Provide sensitive account and billing information only through an official private New York Times support channel.
New York Times Newspaper Delivery Problems
Home Delivery subscribers can report newspaper problems through their online accounts.
Reportable delivery issues include:
- Missing newspaper
- Late delivery
- Wet newspaper
- Damaged newspaper
- Missing section
- Delivery during a scheduled suspension
- Another recurring delivery problem
The New York Times currently allows subscribers to report delivery problems from the previous seven days through self-service account tools. For older problems within the prior two weeks, contact Customer Care.
How to Report a Delivery Problem
- Sign in to the New York Times account.
- Locate the Home Delivery subscription.
- Select the option to report an issue.
- Select the affected delivery date.
- Choose the description that best matches the problem.
- Select a credit or redelivery when those options are available.
- Submit the report and save the confirmation.
The available resolution depends on the subscription, delivery area and time the problem is reported.
New York Times Delivery Credit or Redelivery
If a delivery credit is selected, The New York Times states that the credit will be applied to the next billing cycle.
If redelivery is available, timing depends on the subscriber’s location and when the issue was reported. If the replacement newspaper does not arrive by the next day, report the missed redelivery through the account.
When delivery problems continue, document each date separately. The New York Times says repeated reports may be reviewed with its delivery partners and the applicable local carrier.
Changing a New York Times Delivery Address
Home Delivery subscribers can manage eligible delivery-address changes through their online accounts.
Before changing an address:
- Confirm the date service should begin at the new location.
- Check whether Home Delivery is available in the new ZIP code.
- Confirm the complete apartment, unit or building information.
- Review whether delivery method or frequency will change.
- Save the confirmation of the address change.
Contact Customer Care if the account does not allow the change or if delivery continues at the previous address.
Temporarily Suspending Newspaper Delivery
Subscribers traveling or temporarily away may be able to place Home Delivery on hold through their accounts.
Confirm:
- The first date delivery should stop
- The date delivery should resume
- Whether digital access continues
- Whether the account receives a credit or another adjustment
- Whether any newspaper should be donated instead
Report newspapers delivered during a confirmed suspension through the delivery-issue process.
New York Times Digital Access Problems
Digital-access problems can occur when the wrong email address is used, a Home Delivery subscription has not been linked, the user created more than one account or an app-store purchase has not been connected correctly.
Digital Access Troubleshooting
- Sign out of NYTimes.com and the New York Times apps.
- Confirm the email address receiving billing or subscription messages.
- Reset the password when necessary.
- Sign in using the same Google or Apple method originally connected to the account.
- Open Subscription Overview and confirm that an active subscription appears.
- Check whether the Home Delivery subscription needs to be linked to the digital account.
- Confirm whether Apple, Google or another organization controls the subscription.
- Contact Customer Care if payment is active but access is not recognized.
Do not purchase another subscription merely to restore access before checking for a duplicate account.
New York Times Billing and Payment Problems
Direct subscribers can update eligible payment information through Subscription Overview.
Common billing questions include:
- Promotional price ended
- Subscription renewed at the standard price
- Payment method expired
- Charge appears under an unfamiliar NYT descriptor
- Multiple subscriptions exist under different email addresses
- The Athletic is billed separately
- Apple or Google processed the payment
- Home Delivery credit did not appear
- Cancellation confirmation was received but another charge posted
How to Investigate a New York Times Charge
- Confirm whether the charge is pending or completed.
- Search email for New York Times invoices and renewal notices.
- Sign in and review every product in Subscription Overview.
- Check for a separate The Athletic subscription.
- Review Apple and Google Play subscriptions.
- Check whether another household member subscribed.
- Contact Customer Care with the transaction date and amount.
- Contact the payment provider if the completed charge remains unauthorized.
Promotional Rates and Subscription Renewals
New York Times promotional subscriptions normally renew automatically unless canceled. When the promotional period ends, the subscription may continue at the then-applicable standard rate.
Review:
- The length of the promotional period
- The amount charged during the promotion
- The standard renewal price
- The renewal date
- The products included in the subscription
- Whether the subscription bills monthly or annually
Promotional discounts generally cannot be added retroactively. Cancel before the current subscription period ends if the subscription is no longer wanted.
How to Cancel a New York Times Subscription
Eligible subscriptions billed directly by The New York Times can be canceled through the subscriber account.
- Sign in to the New York Times account.
- Open Subscription Overview.
- Locate the correct subscription.
- Select Manage Subscription.
- Select the cancellation option.
- Follow every confirmation step.
- Save the confirmation email and effective date.
Subscribers can also call 1-866-273-3612 or use the chat option available through the cancellation Help Center article.
Verify exactly which subscription was canceled. Canceling News, Cooking, Games or Home Delivery may not automatically cancel a separately billed The Athletic or app-store subscription.
Canceling The Athletic
The Athletic may be included with a multiproduct subscription or billed separately. A separately billed Athletic subscription should be canceled through The Athletic account settings or its support route.
Canceling a New York Times subscription does not necessarily cancel a separate Athletic subscription. Confirm both accounts and save both cancellation confirmations when applicable.
Canceling Apple or Google Play Billing
If Apple or Google processed the subscription payment, use the same platform to manage or cancel the subscription.
The New York Times generally cannot initiate, cancel or refund a third-party app-store subscription on the subscriber’s behalf.
Deleting the New York Times app does not cancel a subscription.
New York Times Refund Requests
New York Times subscription charges are generally nonrefundable except when its terms or applicable law provide otherwise.
For most subscriptions, cancellation stops future renewal and becomes effective at the end of the current billing period. Access generally continues until that period ends.
A free-trial cancellation generally becomes effective immediately. Cancel before the trial ends to avoid conversion to a paid subscription.
Before Requesting a Refund
- Identify the subscription and billing account.
- Confirm whether NYT, The Athletic, Apple or Google processed the payment.
- Locate the renewal or cancellation confirmation.
- Record the charge date and amount.
- Explain why the charge is believed to be incorrect.
- Cancel future renewal when appropriate.
- Ask for written confirmation of any approved adjustment.
New York Times Games and Cooking Support
Games and Cooking may be included in a multiproduct subscription or purchased separately. Check Subscription Overview to confirm the products included with the account.
Common issues include:
- Games subscription not recognized
- Crossword history or streak not appearing
- Cooking recipes unavailable
- Separate Games or Cooking charge
- Subscription connected to the wrong email address
- Family or shared access question
- App access differs from website access
Before contacting support, sign in using the email or connected Google or Apple account associated with the subscription.
Deleting a New York Times Account
Account deletion is different from canceling a subscription. The New York Times states that an account with an active subscription cannot be deleted until the subscription is canceled and its benefits end.
Deleting an account may permanently remove:
- Saved articles
- Saved recipes
- Games statistics and streaks
- Recommendations
- Account history
Editorial Corrections and Reader Feedback
Customer Care handles subscriptions and delivery. Article corrections, editorial feedback and letters use separate newsroom routes.
- Correction requests: corrections@nytimes.com
- Reader feedback: Submit New York Times reader feedback
- Letters to the editor: letters@nytimes.com
- Confidential news tips: New York Times tips page
Do not send subscription payment information, delivery complaints or account passwords to newsroom email addresses.
How to Escalate an Unresolved New York Times Complaint
- Begin with the account’s self-service options.
- Contact Customer Care by telephone, email or chat.
- Provide the subscription, billing or delivery information.
- Ask for a reference number.
- Record the representative, date and promised action.
- State the requested resolution clearly.
- Follow up through the same support record.
- Ask for supervisor review when repeated contacts have not resolved the issue.
- Contact the payment provider for a genuinely unauthorized completed charge or an approved refund that cannot be located.
For recurring delivery problems, report each missed, late, wet or damaged newspaper through the account so that the dates are documented.
New York Times Privacy Requests
The New York Times publishes privacy@nytimes.com for privacy questions and applicable data-access, correction, deletion or marketing-choice requests.
This address is not the primary route for delivery, cancellation or ordinary billing support.
Avoid New York Times Subscription Scams
Open NYTimes.com directly rather than signing in through an unfamiliar email link. Confirm account status through Subscription Overview or the official Customer Care numbers.
New York Times Company Information
The following company information is provided as a supporting reference. Customer Care remains the best starting point for subscriptions, delivery, cancellations and billing.
620 Eighth Avenue
New York, NY 10018
Main company switchboard: 1-212-556-1234
New York Times Customer Service Frequently Asked Questions
What is the New York Times customer-service number?
Call 1-800-698-4637, also written as 1-800-NYTIMES.
What number do I call to cancel The New York Times?
U.S. subscribers can call 1-866-273-3612.
What are the cancellation-support hours?
Telephone and chat cancellation support is listed Monday–Friday from 7 a.m.–6 p.m. Eastern Time and weekends and holidays from 7 a.m.–3 p.m. Eastern Time.
Can I cancel The New York Times online?
Yes. Eligible digital and Home Delivery subscriptions billed directly by The New York Times can be canceled through Subscription Overview.
How do I report a missing newspaper?
Sign in and select the option to report a delivery problem, or call 1-800-NYTIMES.
Will I receive a credit for a missed paper?
A delivery credit or redelivery may be offered depending on the subscription, location and time the problem is reported.
Does canceling The New York Times cancel The Athletic?
Not necessarily. A separately billed Athletic subscription must be canceled separately.
How do I cancel an Apple or Google subscription?
Manage and cancel the subscription through the Apple or Google account that processed the payment.
Are New York Times subscription charges refundable?
Charges are generally nonrefundable unless the current terms or applicable law provide otherwise.
How do I report an error in an article?
Email corrections@nytimes.com with the article title, publication date, URL and a concise description of the possible error.
Can CustomerServiceNumbers.com cancel my subscription?
No. CustomerServiceNumbers.com cannot access accounts, stop delivery, issue credits, cancel subscriptions or contact The New York Times on a reader’s behalf.
New York Times Customer Reviews and Complaints
Customer reviews can help other subscribers understand experiences involving delivery, billing, promotional rates, cancellation, digital access and Customer Care.
A useful review should include:
- The type of subscription involved
- Whether the subscription was purchased directly or through an app store
- The general nature of the delivery, billing or access problem
- The support route used
- Whether a reference number was provided
- How long the response took
- What resolution was offered
- Whether the issue was resolved
Do not publish account numbers, home addresses, payment information, email addresses, passwords, delivery instructions or private correspondence.
Related Newspaper Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. CSN independently organizes official contact routes, hours, self-service options, complaint steps and privacy warnings.
This page distinguishes subscription and delivery Customer Care from newsroom corrections, The Athletic, app-store billing and company-level contacts.
Share Your New York Times Customer Service Experience
Have you contacted The New York Times about a subscription, delivery problem, cancellation, billing charge, refund or digital-access issue? Share the support route used, response time and whether the matter was resolved.
Page Update Note: This New York Times customer service page was reviewed and updated on August 5, 2026. Customer Care and cancellation numbers, current hours, online cancellation, newspaper delivery reporting, billing, refunds, The Athletic, app-store subscriptions, editorial contacts and privacy guidance were reviewed and expanded.
CustomerServiceNumbers.com is not affiliated with The New York Times Company, The New York Times, NYTimes.com, The Athletic, Wirecutter, New York Times Cooking, New York Times Games, Apple, Google or any newspaper-delivery partner. This independent page cannot access accounts, cancel subscriptions, stop delivery, issue credits, restore access or process refunds. Contact routes, hours, subscription terms and policies may change.