Nissan Roadside Assistance: Towing & Complaints

Nissan drivers may need roadside assistance after a mechanical breakdown, dead battery, flat tire, vehicle lockout, collision, empty fuel tank, or electric-vehicle charging problem. Customers may also need help with a delayed tow, denied coverage, unexpected towing charge, damaged vehicle, incorrect destination, or unresolved complaint.

The correct place to start depends on whether the driver needs immediate roadside service, has a complaint about a completed dispatch, is disputing coverage, or needs help from Nissan Consumer Affairs.

Below are Nissan’s current roadside contacts, coverage guidance, practical steps for common breakdown situations, complaint information, and related consumer resources.

Nissan Roadside Assistance contact information reviewed and updated in June 2026.

Nissan Roadside Assistance Help by Issue

• Immediate roadside help in the United States: Call Nissan Roadside Assistance at 1-800-225-2476 or request service online.
• Immediate roadside help in Canada: Call Nissan Canada Roadside Assistance at 1-800-267-5936.
• Vehicle is stopped in a dangerous location: Prioritize personal safety and contact 911 when there is an immediate danger, collision, injury, fire, or traffic hazard.
• Mechanical breakdown: Request roadside assistance and provide the VIN, exact location, mileage, and description of the problem.
• Flat tire: Request tire-changing assistance when the vehicle has a usable spare and applicable equipment.
• Dead battery: Request a battery boost. Battery replacement and non-warranty repairs may cost extra.
• Locked out of the vehicle: Request lockout service. Replacement keys, key programming, or damage-related repairs may not be included.
• Out of fuel: Request emergency fuel delivery. The delivered fuel itself or additional costs may be the driver’s responsibility.
• Vehicle requires towing: Nissan Roadside Assistance generally arranges transport to the nearest Nissan dealership under applicable coverage.
• Collision or accident: Contact emergency services when necessary, then request towing. Collision repairs and related expenses are generally not covered by the roadside benefit.
• Nissan EV cannot continue: Use Nissan Roadside Assistance for towing or applicable roadside service and contact the EV Customer Support Team for vehicle-specific questions.
• Tow truck has not arrived: Call the roadside number again using the same callback number and request a dispatch-status update.
• Coverage was denied: Ask which model-year warranty booklet, mileage limit, service-plan term, or exclusion was applied.
• Unexpected tow or roadside charge: Request an itemized explanation from the roadside provider and Nissan.
• Vehicle was damaged during towing: Photograph the damage promptly and request the towing company’s incident or claims process.
• Unresolved roadside complaint: Contact Nissan Consumer Affairs with the roadside reference number, towing company, timeline, and requested resolution.

How To Contact Nissan Roadside Assistance

• U.S. Nissan Roadside Assistance: 1-800-225-2476
• U.S. Roadside Availability: 24 hours a day, 365 days a year
• Request Roadside Service Online: Nissan Roadside Assistance
• Nissan Consumer Affairs: 1-800-NISSAN-1 or 1-800-647-7261
• Consumer Affairs Hours: Monday through Friday, 7:00 a.m. to 8:00 p.m. Central Time
• Nissan Consumer Affairs Text: 615-675-9353
• Nissan Owner Services and MyNISSAN Support: 1-855-426-6628
• Nissan EV Customer Support: 1-877-NO-GAS-EV or 1-877-664-2738
• Nissan Commercial Vehicle Support: 1-877-NIS-NCV1 or 1-877-647-6281
• Nissan Canada Roadside Assistance: 1-800-267-5936
• Nissan Canada Customer Care: 1-800-387-0122
• Find a Nissan Dealer: Nissan Dealer Locator
• Check Nissan Warranty Coverage: Nissan Warranty and Protection
• Check for Nissan Recalls: Nissan Recall Lookup
• Nissan North America Headquarters: One Nissan Way, Franklin, TN 37067
• Corporate Phone: 1-615-725-1000
• Official Website: NissanUSA.com

Important: Call 911 first when a disabled vehicle creates an immediate traffic danger, someone is injured, a fire is present, or the vehicle is in another unsafe situation. Nissan Roadside Assistance is not a replacement for police, fire, emergency medical, or highway-safety services.

What Nissan Roadside Assistance Covers

Nissan’s current roadside program may provide assistance for the following types of vehicle disablement, subject to the model year, mileage, warranty, protection plan, and applicable terms:

• Mechanical breakdown
• Flat tire
• Dead battery
• Vehicle lockout
• Emergency fuel delivery
• Accident or collision towing
• Towing to an appropriate Nissan dealership

Roadside assistance arranges emergency service. It does not automatically pay for every repair, replacement part, key, tire, battery, collision expense, storage charge, or other cost associated with the breakdown.

Roadside Service Is Different From Repair Coverage

A covered roadside dispatch may provide a tow or basic on-site assistance without charge while the vehicle is within the roadside program’s limits. The repair performed after the vehicle reaches a dealership is covered only when the problem qualifies under the applicable warranty or service contract.

Possible customer-paid costs may include:

• Replacement battery
• Replacement tire
• New key or key programming
• Fuel supplied during an emergency delivery
• Non-warranty mechanical repairs
• Collision repairs
• Storage charges
• Impound charges
• Excess towing beyond the covered destination
• Services excluded by the applicable agreement

How Long Does Nissan Roadside Coverage Last?

Nissan currently states that qualifying Nissan vehicles from model year 2016 or newer generally include complimentary roadside assistance for the first 36 months or 36,000 miles, whichever comes first.

Separate towing coverage, Certified Pre-Owned coverage, commercial-vehicle benefits, electric-vehicle programs, and Security+Plus plans may follow different time and mileage limits.

For example, Nissan’s 2025 U.S. warranty booklet lists:

• General roadside assistance: 36 months or 36,000 miles
• Towing: 60 months or 60,000 miles

Do not assume that every Nissan model year has identical benefits. Check:

• The vehicle’s model year
• The current mileage
• The original in-service date
• The warranty booklet supplied for that model year
• Certified Pre-Owned coverage
• Security+Plus or another Nissan protection plan
• Commercial-vehicle coverage
• Any model-specific EV program

The roadside representative can use the VIN to check the coverage associated with the vehicle.

Information Needed When Requesting Nissan Roadside Assistance

Having the correct information ready can reduce delays and help Nissan dispatch the appropriate provider.

• Driver’s name
• Callback telephone number
• Vehicle Identification Number
• Vehicle year, model, and color
• Exact current mileage
• Exact location of the vehicle
• Direction of travel
• Nearest exit, cross street, mile marker, or landmark
• Description of the problem
• Whether anyone is injured
• Whether the vehicle is blocking traffic
• Whether the vehicle can shift into neutral
• Whether the driver will remain with the vehicle
• Preferred Nissan dealer, when the program permits a choice
• Whether the driver expects to ride with the tow operator

The VIN can generally be found on the driver-side dashboard near the windshield, the driver-door label, vehicle registration, insurance card, or MyNISSAN account.

How To Request Nissan Roadside Service

1. Move the vehicle to a safe location when it can be done safely.
2. Turn on hazard lights.
3. Call 911 when the situation creates an immediate danger.
4. Call Nissan Roadside Assistance at 1-800-225-2476 or use Nissan’s online request tool.
5. Provide the VIN, mileage, location, vehicle color, and problem.
6. Confirm the callback number.
7. Ask for the roadside reference or dispatch number.
8. Confirm the towing company’s name and estimated arrival time.
9. Ask whether any charge may apply.
10. Confirm the towing destination.
11. Save text messages and dispatch updates.
12. Request an updated estimate if the provider is late.

Do not stand in an active traffic lane or attempt a roadside repair in an unsafe location. Follow law-enforcement or highway-authority instructions when they take control of the scene.

Nissan Towing Assistance

If the vehicle cannot be repaired safely at the roadside, Nissan Roadside Assistance may arrange towing to the nearest Nissan dealership or another covered destination under the applicable terms.

Before the Vehicle Is Towed

• Confirm the dealership or destination
• Ask whether the destination is covered
• Remove valuable personal property
• Photograph the vehicle’s exterior
• Photograph existing damage
• Record the mileage
• Confirm whether keys must stay with the vehicle
• Ask how the dealership will receive the vehicle after hours
• Save the tow company’s name and truck number
• Obtain a towing receipt or dispatch confirmation

Choosing a Nissan Dealer

The roadside representative may ask which Nissan dealership you prefer. Coverage may still be limited to the nearest appropriate Nissan dealer, and additional mileage to a farther dealership may cost extra.

Ask:

• Which dealership is considered the nearest?
• Is my preferred dealer covered?
• Will excess mileage cost extra?
• Is the dealership open?
• Does it service this Nissan model?
• Can it accept an after-hours tow?

A tow to a Nissan dealership does not guarantee that the dealership can inspect or repair the vehicle immediately.

Tow Truck Is Late or Does Not Arrive

Estimated arrival times can be affected by weather, traffic, rural location, provider availability, major events, and regional demand.

If the provider is late:

1. Check the latest dispatch text or tracking link.
2. Call Nissan Roadside Assistance using the same callback number.
3. Provide the dispatch reference number.
4. Ask whether the towing company accepted the call.
5. Request the provider’s updated estimated arrival time.
6. Ask whether another provider can be dispatched.
7. Explain any safety concern or changing vehicle location.
8. Record each contact and updated promise.

If police or a highway authority requires immediate removal, follow its instructions. Ask Nissan Roadside Assistance whether any reimbursement review may be available before arranging an independent tow, when circumstances allow.

Flat Tire Assistance

Nissan roadside service may help install the vehicle’s usable spare tire. Coverage does not necessarily include repairing or replacing the damaged tire.

Before requesting service, determine whether the vehicle has:

• A full-size spare
• A temporary spare
• A tire-repair kit
• Wheel locks and the correct key
• A damaged wheel
• More than one damaged tire

A vehicle without a usable spare may need to be towed. Vehicles with damaged wheels, multiple flat tires, missing wheel-lock keys, or unsafe roadside locations may also require towing rather than an on-site tire change.

Dead Battery and Jump-Start Assistance

Nissan Roadside Assistance may dispatch a provider to attempt a battery boost. A successful jump start does not prove that the battery or charging system is functioning correctly.

After a jump start:

• Follow the technician’s instructions
• Avoid shutting off the engine until reaching a safe service location when appropriate
• Have the battery and charging system tested
• Ask whether warning lights indicate another problem
• Schedule dealership service if the issue may be covered

The cost of a replacement battery may be the customer’s responsibility unless it qualifies under a separate warranty.

Vehicle Lockout Assistance

Nissan roadside coverage may include assistance when the keys are locked inside the vehicle. The service generally focuses on gaining access to the vehicle rather than replacing a lost key.

Possible additional costs may include:

• Replacement key
• Key-fob replacement
• Key programming
• Dealer cutting charges
• Damage resulting from a broken or defective lock

If a child, vulnerable person, or pet is trapped in a hot or dangerous vehicle, call 911 immediately rather than waiting for ordinary roadside service.

Emergency Fuel Delivery

Nissan Roadside Assistance may arrange delivery of a limited amount of fuel when a covered vehicle runs out.

Ask the representative:

• Whether fuel delivery is included
• Whether the fuel itself must be paid for
• How much fuel will be delivered
• Whether the vehicle requires a specific fuel grade
• Whether towing will be required if the vehicle does not restart

Diesel vehicles, specialty-fuel vehicles, contaminated-fuel situations, and vehicles with mechanical fuel-system problems may require towing instead of ordinary fuel delivery.

Collision and Accident Towing

After a collision, contact emergency services when necessary and follow law-enforcement instructions. Nissan Roadside Assistance may arrange towing, but collision repairs, storage, insurance deductibles, and other accident-related expenses are generally separate from roadside coverage.

After an Accident

• Call 911 when anyone is injured or the scene is unsafe
• Do not move an injured person unless necessary for immediate safety
• Follow police instructions
• Exchange insurance and contact information
• Photograph vehicles and the scene when safe
• Record the police or incident number
• Contact the insurance company
• Confirm the towing destination
• Remove personal property when possible
• Obtain the towing company’s information

A law-enforcement agency may select or require a towing provider. In that situation, Nissan may not control the initial tow.

Nissan Electric Vehicle Roadside Assistance

Nissan EV owners can use the main roadside number for applicable towing and breakdown help. Vehicle-specific support is also available through Nissan’s EV Customer Support Team.

• Nissan Roadside Assistance: 1-800-225-2476
• Nissan EV Customer Support: 1-877-664-2738
• Nissan Owner Services: 1-855-426-6628

Tell the representative:

• The Nissan EV model and year
• The battery state of charge
• Whether the vehicle displays a warning message
• Whether the vehicle can shift into neutral
• Whether the charging connector is attached or stuck
• Whether the problem occurred while charging
• The closest Nissan EV-certified dealership

EV towing requires appropriate equipment and procedures. Do not permit an operator to tow the vehicle in a way that conflicts with the owner’s manual.

Nissan Roadside Trip-Interruption Benefits

Some qualifying Nissan warranty or protection-plan situations may include trip-interruption benefits when a covered mechanical breakdown occurs more than 100 miles from the driver’s primary residence.

Potential authorized expenses may include:

• Meals
• Lodging
• Substitute transportation
• Costs associated with reuniting the owner and repaired vehicle

Coverage is subject to authorization, limits, documentation, and the applicable warranty or service-plan terms. Collision and other non-warrantable events may not qualify.

Before Paying an Expense

• Call Nissan Roadside Assistance
• Ask whether the breakdown qualifies
• Request prior authorization
• Ask for the maximum reimbursable amount
• Confirm eligible expense categories
• Record the authorization or case number
• Keep itemized receipts
• Ask where and when to submit the claim

Do not assume that every hotel, meal, rental vehicle, taxi, or travel expense will be reimbursed.

Nissan Roadside Coverage Was Denied

Coverage may be denied because of the vehicle’s age, mileage, in-service date, expired plan, excluded event, non-Nissan vehicle, impound, misuse, racing, vandalism, collision expense, or service outside the applicable program.

Questions To Ask

• Which warranty booklet or service agreement applies?
• What is the recorded in-service date?
• What mileage is associated with the vehicle?
• Does towing have a different limit from roadside service?
• Is there active Certified Pre-Owned or Security+Plus coverage?
• Which specific exclusion applies?
• Can the decision be reviewed by a supervisor?
• Can the reason for denial be provided in writing?

Keep the VIN, current mileage, purchase records, warranty booklet, service contract, roadside reference number, and any dealership documentation.

Unexpected Nissan Roadside or Towing Charges

A customer may be charged when:

• The vehicle is outside the coverage period
• The requested destination is farther than the covered dealership
• Special recovery equipment is required
• The vehicle is in a restricted, off-road, underground, or inaccessible location
• Storage or impound charges apply
• Replacement parts or fuel are supplied
• The event is excluded
• The customer independently arranged service

How To Dispute a Charge

1. Request an itemized towing or service receipt.
2. Identify who charged the payment card.
3. Confirm what Nissan authorized.
4. Compare the charge with the roadside coverage terms.
5. Contact Nissan Roadside Assistance.
6. Ask for the dispatch notes and reference number.
7. Contact the towing company when the charge came directly from it.
8. Request supervisor or Consumer Affairs review.
9. Keep receipts, photographs, and communications.

Do not dispute a legitimate transaction through the card issuer before attempting to identify the service provider and charge, unless fraud or unauthorized card use is suspected.

Vehicle Damage During Towing

If you believe the Nissan was damaged during loading, transport, unloading, jump-starting, lockout service, or another roadside operation, document the condition immediately.

What To Do

1. Photograph the damage from several angles.
2. Photograph the towing equipment and truck information.
3. Record the towing company and driver’s name.
4. Keep the roadside dispatch number.
5. Note the date, time, pickup location, and destination.
6. Tell the driver or towing company promptly.
7. Request an incident or insurance-claim form.
8. Notify Nissan Roadside Assistance.
9. Obtain a written repair estimate.
10. Keep prior photographs showing the vehicle’s condition when available.

A roadside dispatch does not necessarily make Nissan responsible for every action of an independent towing provider. The provider’s claims process may be required.

Roadside Provider Conduct Complaints

A complaint may involve excessive delay, unsafe towing, rude conduct, failure to follow instructions, incorrect destination, unauthorized charge, refusal to transport passengers, or failure to secure the vehicle.

Include:

• The Nissan roadside reference number
• The towing company’s name
• The driver or truck number
• The date and time
• The pickup and drop-off locations
• The original arrival estimate
• The actual arrival time
• A factual description of what occurred
• Photographs or video when appropriate
• The requested resolution

Report immediate threats, reckless driving, criminal conduct, or serious safety problems to the appropriate local authorities.

How To Escalate an Unresolved Nissan Roadside Complaint

1. Contact Nissan Roadside Assistance. Ask the representative to review the original dispatch.
2. Provide the reference number. Use the same callback telephone number when possible.
3. State the requested resolution. Ask for another dispatch, towing-cost review, provider complaint, reimbursement review, or written coverage explanation.
4. Request supervisor review. Explain what the first representative could not resolve.
5. Contact the towing provider. This may be necessary for damage, driver conduct, or a provider-issued charge.
6. Save supporting records. Keep photographs, receipts, dispatch messages, tracking information, dealership records, and repair estimates.
7. Contact Nissan Consumer Affairs. Call 1-800-647-7261 when roadside support does not resolve the complaint.
8. Request a Consumer Affairs case number. Keep later communications connected to the same case.
9. Request the final decision in writing. Ask whether the complaint was approved, denied, referred to the provider, or remains under review.
10. Consider the appropriate outside resource. Depending on the issue, that may include the auto insurer, card issuer, state towing regulator, consumer-protection office, or court.

For additional ownership and corporate information, visit the Nissan Corporate Office Headquarters page.

Nissan Roadside Assistance Customer Reviews and Complaint Sentiment

At the time this page was updated, CustomerServiceNumbers.com did not have enough published Nissan Roadside Assistance reviews to calculate meaningful customer sentiment or identify reliable complaint trends.

As drivers submit reviews, this section may be updated with recurring topics involving:

• Tow-truck response times
• Coverage eligibility and mileage limits
• Towing destinations
• Unexpected towing charges
• Flat-tire and battery service
• Lockout assistance
• Collision towing
• Electric-vehicle assistance
• Roadside-provider conduct
• Vehicle damage claims
• How effectively complaints were resolved

Future sentiment summaries will be based on actual CustomerServiceNumbers.com reviews rather than general assumptions about Nissan, its dealers, or independent roadside providers.

What To Include in Your Nissan Roadside Review

• The Nissan model and model year
• The general location of the breakdown
• The type of assistance requested
• The approximate response time
• Whether towing or on-site service was provided
• Whether the service was covered
• Whether an unexpected charge occurred
• Whether Nissan opened a complaint case
• Whether the problem was resolved

Do not publish the complete VIN, home address, exact real-time location, payment-card information, insurance-policy number, driver’s-license number, or roadside provider’s personal information.

Nissan Roadside Assistance Frequently Asked Questions

What is the Nissan Roadside Assistance phone number?

Nissan Roadside Assistance in the United States can be reached at 1-800-225-2476.

Is Nissan Roadside Assistance available 24 hours a day?

Yes. Nissan currently provides U.S. roadside-assistance dispatch 24 hours a day, 365 days a year.

What is the Nissan Roadside Assistance number in Canada?

Nissan Canada Roadside Assistance can be reached at 1-800-267-5936.

How long does complimentary Nissan roadside coverage last?

Nissan currently states that qualifying 2016-or-newer vehicles generally receive roadside benefits for 36 months or 36,000 miles. Towing and additional plans may have different limits, so check the model-year warranty booklet and VIN-specific coverage.

Does Nissan Roadside Assistance include towing?

Yes, towing may be included under applicable coverage when the vehicle cannot be repaired at the roadside. The covered destination is generally the nearest Nissan dealership.

Does Nissan tow after an accident?

Nissan lists accident and collision towing among its roadside services. Collision repairs, storage, insurance costs, and other accident expenses are generally separate from the roadside benefit.

Will Nissan change a flat tire?

Nissan roadside service may install a usable spare tire. If the vehicle has no usable spare, has multiple damaged tires, or cannot be serviced safely, towing may be required.

Will Nissan replace a dead battery?

Roadside assistance may attempt a battery boost. A replacement battery and other non-warranty repairs may be the customer’s responsibility.

Does Nissan Roadside Assistance cover lockouts?

Vehicle lockout assistance may be included. Replacement keys, key-fob programming, and related repairs may cost extra.

Does Nissan deliver fuel?

Emergency fuel delivery may be available. Ask whether the fuel itself or any additional service cost must be paid by the driver.

Can Nissan Roadside Assistance help an electric vehicle?

Yes. Use the main roadside number for applicable towing and roadside dispatch. Nissan’s EV Customer Support Team can be reached separately at 1-877-664-2738.

Can I choose which Nissan dealer receives my vehicle?

You may be asked for a preferred dealership, but complimentary coverage may be limited to the nearest appropriate Nissan dealer. Additional mileage may cost extra.

What should I do if the tow truck does not arrive?

Call Nissan Roadside Assistance again, provide the dispatch reference number, request an updated arrival time, and ask whether another provider can be assigned.

What should I do if roadside coverage is denied?

Ask which coverage period or exclusion was applied. Check the VIN, model-year warranty booklet, mileage, in-service date, Certified Pre-Owned coverage, and any Security+Plus plan.

Who handles an unresolved Nissan Roadside complaint?

Start with Nissan Roadside Assistance. If the complaint remains unresolved, contact Nissan Consumer Affairs at 1-800-647-7261.

Where is Nissan North America headquartered?

Nissan North America, Inc. is headquartered at One Nissan Way, Franklin, Tennessee 37067. Its corporate telephone number is 1-615-725-1000.

Related Automotive Customer Service Pages

• Toyota and ToyotaCare Customer Service
• AAA Customer Service and Roadside Assistance
• Nissan Corporate Office Headquarters

Related Consumer Resources

• Identify an Unknown Towing or Roadside Charge
• Check a Suspicious Towing, Warranty, Recall, Text, or Email
• Read and Share Company Reviews
• Find Chat and Online Customer Support Options

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate support information and share customer-service experiences since 2004. We independently organize contact routes, common customer problems, complaint information, coverage guidance, and practical resolution steps.

Our goal is not simply to repeat a roadside-assistance phone number. We help drivers understand whether an issue belongs to Nissan Roadside Assistance, Nissan Consumer Affairs, an independent towing provider, a Nissan dealership, an insurer, or another appropriate organization.

Reviews may be moderated for spam, profanity, VINs, payment details, exact location information, and personally identifiable information while preserving the reviewer’s original meaning.

Share Your Nissan Roadside Assistance Experience

Have you contacted Nissan about a mechanical breakdown, tow, flat tire, dead battery, lockout, collision, EV problem, delayed provider, denied coverage, unexpected charge, or towing damage?

Leave a rating and review below. Include the Nissan model and year, general type of problem, support channel used, approximate response time, whether the service was covered, and whether the complaint was resolved.

Your experience may help another Nissan driver determine whether to contact Roadside Assistance, Consumer Affairs, a Nissan dealership, an independent towing provider, or an insurance company.

Disclaimer: CustomerServiceNumbers.com is an independent consumer website and is not affiliated with Nissan North America, Inc., Nissan Motor Co., Ltd., Nissan Canada Inc., Cross Country Motor Club, any Nissan dealership, towing provider, insurer, or roadside contractor. Nissan does not provide customer support through this website. Contact Nissan or the applicable service provider directly regarding roadside assistance, towing, warranties, repairs, collisions, charges, or vehicle coverage.

This page provides general consumer information and does not provide legal, mechanical, insurance, towing, or emergency advice. The vehicle’s model-year warranty booklet, Security+Plus agreement, Certified Pre-Owned warranty, roadside terms, and official Nissan communications control the available benefits.