Oberon customers commonly need help selecting an enclosure for a particular wireless access point, confirming ceiling or wall compatibility, locating an authorized distributor, checking an order, reporting freight damage, requesting replacement hardware, or starting a warranty claim. Oberon is now a wireless-infrastructure division of Chatsworth Products, so sales, technical support, warranties, and corporate matters use different contact routes.
How to Contact Oberon Customer Service
- Oberon Wireless office and sales: 1-877-867-2312
- CPI technical and customer support: 1-800-834-4969
- International support: 1-818-739-3400
- Technical-support email: techsupport@chatsworth.com
- Technical-support hours: Monday through Friday, 5:00 a.m. to 5:00 p.m. Pacific Time
- Contact form and live chat: Contact Chatsworth Products
- Oberon products: Oberon Wireless Enclosures and Mounts
- Warranty information: CPI Warranty Information
- Authorized distributors: Find a CPI Distributor
Chatsworth does not currently publish separate hours beside the 1-877-867-2312 Oberon office number. The schedule above is the verified schedule for CPI technical support.
Oberon Company and Office Information
Oberon was acquired by Chatsworth Products in 2019 and is currently presented as Oberon Wireless, a Division of CPI.
Oberon Wireless, a Division of Chatsworth Products
1315 S. Allen Street, Suite 410
State College, PA 16801
The State College office handles Oberon-related business and sales activity. It is not an automatic product-return location, distributor warehouse, public showroom, or walk-in repair counter.
Chatsworth Products’ corporate headquarters is:
Chatsworth Products, Inc.
4175 Guardian Street
Simi Valley, CA 93063
1-818-735-6100
The Simi Valley number is a corporate-office contact. Product selection, installation, warranty, and order questions should begin with the appropriate sales, distributor, or technical-support route.
Best Oberon Support Route by Issue
- Choosing an enclosure or mount: Call Oberon sales or CPI technical support.
- Compatibility with a specific access point: Use the Oberon product finder or contact technical support with the full AP model.
- Price quote or product availability: Contact an authorized distributor.
- Order status: Contact the distributor or reseller shown on the purchase order.
- Freight damage or missing cartons: Notify the seller and freight carrier immediately.
- Installation question: Review the product instructions and call CPI technical support.
- Defective product: Contact CPI support before shipping anything.
- Ordinary return or purchase refund: Begin with the distributor that accepted payment.
- Privacy concern: Use the CPI privacy contact process.
- Corporate complaint: Document the distributor and support cases before escalating to Chatsworth Products.
Information to Gather Before Contacting Support
- The complete Oberon product or part number
- The wireless access-point manufacturer and model
- The purchase date
- The authorized distributor or reseller
- The purchase-order or invoice number, provided privately
- The installation environment
- The ceiling, wall, pole, outdoor, or industrial application
- The enclosure dimensions and required clearances
- The weight of the installed equipment
- Photographs of the product, packaging, and installation area
- The installation-instruction revision being used
- Any existing CPI case or RMA number
- The replacement, compatibility answer, part, return, or other resolution requested
Do not publish purchase-order details, network credentials, access-point identifiers, security-system plans, restricted facility information, or private distributor pricing.
Oberon Products and Applications
Oberon products are designed to mount, conceal, protect, and secure wireless access points, antennas, small-cell equipment, radios, connectors, and related network infrastructure.
Current product families include:
- Wi-Tile suspended-ceiling enclosures
- In-Plane recessed mounts
- H-Plane right-angle surface mounts
- Hi-Bar surface-mounted enclosures
- Hi-Point open-ceiling and surface mounts
- Skybar environmental enclosures
- NetPoint outdoor bollards
- Retrofit doors, trims, covers, and accessories
Products are used in environments such as schools, hospitals, government buildings, offices, hotels, stores, transportation facilities, manufacturing plants, public spaces, and outdoor campuses.
Selecting the Correct Oberon Product
Do not select an enclosure from appearance or general dimensions alone. Confirm:
- The exact wireless-device model
- Whether antennas must remain exposed
- The device’s operating-temperature range
- Heat accumulation inside the enclosure
- Ceiling-grid size and type
- Plenum, infection-control, or fire-code requirements
- Required locks and physical-security features
- Indoor, outdoor, moisture, dust, and corrosion exposure
- Cable entry, grounding, and conduit requirements
- Maximum equipment weight
- Service and future AP-replacement access
A product designed for indoor ceiling use should not be installed outdoors. A NEMA or environmental rating applies only when the product is installed according to its instructions and all required openings, seals, cables, and accessories are handled correctly.
Installation and Safety Guidance
Oberon enclosures and mounts may be installed above occupants, inside ceiling systems, on walls, outdoors, or in restricted facilities. Installation should be performed by personnel qualified for the building, electrical, low-voltage, structural, fire-code, and network requirements involved.
Before installation:
- Read the instructions for the exact part number.
- Confirm that the structure can support the complete installed load.
- Use the specified support wires, anchors, fasteners, and grounding hardware.
- Confirm required clearances and cable bend radius.
- Do not block ventilation or exceed the equipment temperature rating.
- Follow applicable building, electrical, fire, plenum, and accessibility rules.
- Verify that doors, locks, and service panels open safely.
Stop work and contact technical support if the product does not fit the access point, ceiling grid, wall opening, conduit, mounting surface, or environmental conditions.
Buying Oberon Products
Chatsworth Products sells through authorized distributors, contractors, and resellers. Suggested prices shown online are generally for budgeting and may not be the final purchase price.
Contact a distributor for:
- Formal quotes
- Inventory and lead times
- Purchase orders
- Freight and taxes
- Government or contract pricing
- Order changes
- Shipping updates
- Ordinary returns and refunds
Contact CPI sales or technical support when help is needed identifying the correct part, confirming compatibility, interpreting specifications, or finding an authorized distributor.
Order Problems and Freight Damage
Inspect shipments promptly. Compare the cartons, packing list, product labels, and purchase order before installation.
For damage, shortages, or an incorrect item:
- Photograph the unopened package and shipping label.
- Photograph dents, punctures, crushed cartons, or missing components.
- Record the carrier and delivery date.
- Notify the distributor promptly.
- Ask whether a carrier claim or replacement order is required.
- Keep the packaging until the claim is resolved.
Do not install a damaged enclosure when the damage could affect structural strength, grounding, door operation, environmental protection, or equipment security.
Oberon Warranty Coverage
CPI’s current standard factory warranty covers Oberon-branded hardware against defects in materials and workmanship for three years from purchase.
The warranty does not generally cover:
- Improper installation or operation
- Misuse, abuse, or neglect
- Unauthorized repair or modification
- Normal wear or cosmetic damage that does not affect operation
- Environmental exposure beyond published specifications
- Natural disasters or other external forces
- Improper storage before installation
- Third-party equipment installed inside an Oberon product
The access point, antenna, radio, cable, power supply, and other third-party equipment retain their manufacturers’ separate warranties.
How to Start an Oberon Warranty Claim
- Contact CPI technical support.
- Provide the part number, purchase date, seller, and problem privately.
- Submit photographs and installation details when requested.
- Complete reasonable troubleshooting or inspection.
- Wait for CPI to confirm whether the product or component is defective.
- Obtain a Return Material Authorization before shipping anything.
- Follow the supplied packaging and return instructions.
- Retain the carrier receipt and tracking number.
If a covered defect is confirmed, CPI may supply a new or remanufactured replacement unit or component.
The defective product generally must be returned under the RMA within 30 days after the replacement is received. Failure to return it can result in an invoice for the replacement.
Return freight is normally the customer’s responsibility. CPI covers or reimburses reasonable return shipping when a covered defect is reported within 30 days after receipt of the original product.
Replacement and Extended Warranty Coverage
A replacement product or component is covered for the remaining original warranty period or 90 days from the replacement date, whichever is longer.
Optional extended warranty coverage may add two years to eligible non-electronic Oberon products, for total coverage of up to five years. Confirm eligibility, pricing, and purchase deadlines before relying on extended coverage.
Returns and Refunds
CPI does not publish a universal consumer return period for every Oberon purchase because products are generally sold through authorized distributors.
The distributor’s written policy controls ordinary returns involving:
- An unwanted product
- An ordering mistake
- An incorrect quantity
- Project cancellation
- Unused surplus merchandise
- Refund timing
- Restocking charges
- Return freight
A distributor return is different from a CPI warranty RMA. Do not send a product to State College or Simi Valley without written authorization and a confirmed destination.
Privacy and Account Security
Chatsworth Products collects contact and business information through accounts, quote requests, support forms, events, and distributor interactions. Privacy questions should use CPI’s official privacy process.
Protect passwords used for CPI resources and do not publicly disclose facility diagrams, access-point locations, network topology, security-system details, purchase orders, or employee contact records.
How to Escalate an Oberon Complaint
- Identify whether the issue belongs to the distributor, carrier, installer, CPI sales team, or CPI technical support.
- Contact the organization that accepted payment for order and refund issues.
- Contact CPI technical support for compatibility, installation, and warranty concerns.
- Request and retain a case or RMA number.
- Save quotations, invoices, photographs, instructions, tracking, and correspondence.
- State the exact replacement, technical answer, credit, or other resolution requested.
- Request supervisor review when the documented issue remains unresolved.
- Use Chatsworth Products’ corporate office only after normal sales, distributor, and support routes have been attempted.
Oberon Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published Oberon reviews. The displayed 0 out of 5 rating reflects the absence of submitted ratings and is not a zero-star customer judgment.
Until moderated reviews are submitted, this page should not claim that customers commonly praise or complain about product quality, availability, technical support, installation assistance, warranties, distributors, or customer service.
Frequently Asked Questions
What is Oberon’s phone number?
Call 1-877-867-2312 for the Oberon Wireless office and sales. Call 1-800-834-4969 for CPI technical support.
What are the technical-support hours?
CPI publishes technical-support hours of Monday through Friday, 5:00 a.m. to 5:00 p.m. Pacific Time.
Is Oberon still an independent company?
Oberon was acquired in 2019 and is now a division of Chatsworth Products.
Where is the Oberon office?
Oberon Wireless is located at 1315 S. Allen Street, Suite 410, State College, Pennsylvania 16801.
Where is Chatsworth Products headquartered?
Chatsworth Products is headquartered at 4175 Guardian Street, Simi Valley, California 93063.
How long is the Oberon warranty?
The current standard limited warranty for Oberon-branded hardware is three years from purchase.
Can I return an Oberon product directly?
Ordinary returns should begin with the authorized distributor. Warranty returns require CPI approval and an RMA.
Does Oberon sell directly to consumers?
Chatsworth states that its products are sold through authorized distributors. Sales specialists can help identify the correct product and distributor.
Are AT&T and Verizon Oberon competitors?
No. AT&T and Verizon primarily provide communications services. Oberon manufactures enterprise wireless-device mounts and enclosures.
Related Customer Service Pages
- AT&T Customer Service for carrier billing, internet, and telecommunications service
- Verizon Customer Service for wireless-carrier and internet account help
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers and business customers locate support information and share customer-service experiences since 2004. The site is independent and is not owned or operated by Oberon, Chatsworth Products, an authorized distributor, installer, freight carrier, access-point manufacturer, or network-services provider.
Share Your Experience
Describe the Oberon product, approximate order date, distributor, installation or warranty issue, support route, requested resolution, response, and outcome.
Privacy warning: Do not publish network credentials, access-point identifiers, facility security plans, purchase-order numbers, private pricing, RMA numbers, payment details, employee contact information, or unredacted invoices and shipping labels.
Page Update Note
This page was updated on July 28, 2026. The update identified Oberon as a division of Chatsworth Products, verified the Oberon office number and Suite 410 address, added CPI technical-support contacts and hours, explained authorized-distributor purchasing, added current three-year warranty and RMA rules, distinguished the State College office from CPI headquarters, and removed unsupported review and competitor claims.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent information and review website. It is not affiliated with Oberon, Chatsworth Products, an authorized distributor, installer, freight carrier, access-point manufacturer, or network provider. CustomerServiceNumbers.com cannot select products, approve installations, access orders, issue refunds, authorize returns, replace hardware, approve warranty claims, or act on behalf of CPI.