Before using Shentel for your telecommunications needs, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Shentel, short for Shenandoah Telecommunications Company, provides a range of services including high-speed internet, cable television, and phone services primarily in rural areas of the mid-Atlantic United States.
How to Contact Shentel
You can reach Shentel customer service using the following details:
- Phone Number (Customer Support): 1-800-743-6835
- Email Support: Shentel does not offer direct email support; customers are encouraged to use the online contact form available on their website.
- Chat: Available through the Shentel website during business hours.
- Customer Service Hours: Support is available Monday to Friday, 8 AM to 6 PM (ET); Saturday, 8 AM to 5 PM (ET)
- Corporate Address: Shentel, 500 Shentel Way, Edinburg, VA 22824, USA
- Website: https://www.shentel.com/
Shentel Customer Support Reviews and Complaints
When considering using Shentel for your telecommunications needs, it’s helpful to review their customer service feedback. Shentel competes with other regional and national providers such as Comcast (Xfinity), Spectrum, CenturyLink, and Verizon. Customer reviews often highlight the company’s focus on providing services to rural and underserved areas, as well as the reliability of their internet and phone services. Many customers appreciate the local customer service and the company’s efforts to expand broadband access. However, some complaints focus on issues related to service outages, speed consistency, and customer service wait times.
Comparing Shentel with other telecommunications providers like Comcast (Xfinity), Spectrum, CenturyLink, and Verizon can help you determine which company offers the best combination of service reliability, pricing, and customer support for your internet, TV, and phone needs.
Other brands in the internet and cable tv, phone industry include Juno, Mediacom, Quantum Fiber, Kinetic, and Armstrong.
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Note: This website listing is not associated with Shentel. The information and the reviews are a service provided by CustomerServiceNumbers.com.