SkyCaddie customers may need help activating a GPS rangefinder or watch, renewing a membership, correcting a course map, syncing rounds, replacing a defective device, returning an order, or using the SkyCaddie Mobile and SkyGolf 360 apps. SkyCaddie is a brand of SkyHawke Technologies, LLC, which operates under the SkyGolf name from Ridgeland, Mississippi.
How to Contact SkyCaddie Customer Service
- U.S. phone support: 1-866-SKYGOLF (1-866-759-4653)
- Phone hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time
- Text support: 1-601-691-8693
- Text hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time
- Live chat: Available through the SkyGolf contact and support pages
- General contact form: Contact SkyGolf
- Warranty and return email: customerservice@skygolf.com
- Help Center: SkyGolf Support
- Official website: SkyGolf.com
The current general contact page lists live chat Monday through Saturday from 3:00 a.m. to 5:00 p.m. Central Time, with Sunday closed. Some product-specific support pages display different chat schedules, so customers should rely on the availability shown when opening chat.
Best SkyCaddie Support Route by Issue
- Device activation or registration: Sign in to the SkyGolf account and use Activate Product.
- Membership renewal or automatic payment: Review Products and Memberships in the account or call support.
- Warranty or defective device: Contact support before shipping anything and obtain a return authorization.
- Thirty-day return: Contact SkyGolf for a direct purchase or the original retailer for a retail purchase.
- Course-map error: Submit a new-course or remap request.
- SkyCaddie Mobile problem: Use the mobile-app support page, chat, text, or phone support.
- App-store billing: Contact Apple or Google when the app store processed the subscription.
- Pre-owned device: Ask the previous owner to detach it or contact support for registration help.
- Out-of-warranty device: Ask about certified pre-owned replacements, repair options, or upgrade offers.
SkyCaddie Company and Corporate Address
SkyHawke Technologies, LLC
274 Commerce Park Drive, Suite M
Ridgeland, MS 39157
SkyHawke Technologies operates under the SkyGolf trade name and offers SkyCaddie GPS devices, SkyGolf 360 services, SkyCaddie Mobile, SuperTags, course mapping, and related golf technology. The Ridgeland location is the company and authorized warranty-return address, but customers should not mail a device there without a return authorization code.
SkyGolf does not publish a separate corporate switchboard for ordinary customer complaints. The verified 1-866-759-4653 number is the appropriate first contact for account, membership, product, warranty, and escalation questions.
Information to Gather Before Contacting Support
- The SkyGolf username and account email
- The device model
- The access code or Electronic Serial Number, provided privately
- The purchase date and seller
- The order number and receipt
- The membership name and renewal date
- The software or firmware version
- The golf course and hole involved in a mapping issue
- The exact error message
- Photographs or video of a hardware defect
- Any earlier support or return-authorization number
- The repair, replacement, refund, map correction, or other resolution requested
Do not publish passwords, complete serial numbers, payment information, precise location history, private score records, home addresses, or return labels in a public review.
Registering and Activating a SkyCaddie
New devices should be registered promptly, especially because the standard warranty requires registration within 30 days of purchase.
- Create or sign in to a SkyGolf account.
- Select Activate Product.
- Enter the access code or Electronic Serial Number shown on the device.
- Select the compatible membership or included plan.
- Complete registration and payment when required.
- Sync the device through Wi-Fi or Bluetooth so the membership and course data update.
Keep the receipt and original packaging. Registration does not replace proof of purchase for a warranty or return claim.
SkyCaddie Memberships and Automatic Renewal
Current SkyCaddie products may use Birdie, Eagle, Double Eagle, PAR, bundled multi-year, or other device-specific membership options. Features and geographic coverage vary by device and plan.
U.S. membership plans generally include automatic payments unless the customer opts out. The renewal charge is based on the then-current price of the selected plan. SkyGolf may send a renewal reminder, but failure to receive the notice does not automatically prevent the charge.
Customers can opt out before the next fee due date through the SkyGolf account or by calling 1-866-759-4653. Opting out of automatic payment is different from keeping the membership active; the customer must pay manually by the due date to preserve paid features.
Canceling a Membership and Requesting a Refund
SkyGolf’s membership terms state that cancellation generally becomes effective on the next license-fee due date. Membership fees are ordinarily nonrefundable and are not prorated when the customer cancels early, sells the device, or stops using it.
SkyGolf’s separate 30-Day Performance Guarantee can include a membership purchased with a qualifying device return. Customers seeking that guarantee should contact support promptly, keep the device and packaging in like-new condition, and follow the return instructions.
For a charge processed by Apple or Google, review the app-store subscription and refund tools. SkyGolf may be unable to reverse a transaction billed directly by an app store.
SkyCaddie Mobile App
SkyCaddie Mobile is available for compatible iOS and Android devices. The app provides basic features without a paid membership and offers premium course, scoring, statistics, and mapping features through eligible SkyGolf memberships.
The current premium trial lasts 30 days, does not require a credit card, and does not automatically enroll the user after the trial. App compatibility and operating-system requirements can change, so review the current App Store or Google Play listing before subscribing.
If an Apple renewal posts but the app still shows Basic, open the upgrade screen and restore or confirm the purchase so Apple can send the receipt to SkyGolf.
Syncing Devices and Course Updates
Modern SkyCaddie models can generally sync by Wi-Fi or Bluetooth. Syncing updates the membership status, course maps, device software, scores, and statistics.
Older products that depend on CaddieSync Express and USB connections may no longer work reliably with current computer operating systems. Before renewing a membership for a legacy device, confirm that the required software and connection method remain supported.
Do not disconnect or power off a device while an update is installing. Charge it fully and use a stable internet connection before beginning a firmware or course-map update.
Course Requests and Mapping Corrections
SkyGolf provides forms to request a new course or an update to an existing course. Submit the course name, state, postal code, affected holes, and details about physical changes, order of play, par, or stroke indexes.
Request a new or updated course map.
SkyGolf may contact the course and schedule a ground visit when physical changes require remapping. Temporary tee-marker movement alone may not require a new mapping visit.
SkyCaddie Hardware Warranty
SkyHawke currently publishes a six-month limited consumer hardware warranty for the original registered noncommercial user. The device must be registered within 30 days of purchase.
U.S. customers may purchase an optional extended warranty during the first 30 days that increases eligible device coverage to 12 months. The extension does not cover accessories and does not cover physical or cosmetic damage, misuse, water damage, unauthorized repair, commercial use, or failures caused by incompatible equipment.
The written warranty supplied with the exact device controls. SkyGolf may repair the product, replace it with a new or reconditioned product, or provide another remedy allowed by the warranty.
How to Start a Warranty Return
- Call 1-866-759-4653 or email customerservice@skygolf.com.
- Complete troubleshooting with the support representative.
- Provide the model, serial number, registration, and proof of purchase privately.
- Obtain a return authorization code.
- Use the approved shipping instructions and show the authorization code on the label.
- Keep the carrier receipt and tracking number.
Unauthorized warranty shipments may be refused and returned at the customer’s expense. Do not use a prepaid warranty label for a satisfaction-guarantee return or trade-in unless SkyGolf specifically authorizes it.
Thirty-Day Returns
SkyGolf advertises a 30-Day Performance Guarantee for qualifying SkyCaddie rangefinders and accessories. A complete return should include the original packaging, all components, and proof of purchase and should be in like-new condition.
A product purchased directly from SkyGolf should be handled through SkyGolf Support. A product purchased from an authorized retailer must normally be returned to that retailer under its procedures. Shipping and handling may not be refundable.
After 30 days, a preference-based return is not guaranteed. Warranty, repair, certified pre-owned replacement, or upgrade options may be more appropriate.
Out-of-Warranty and Replacement Options
SkyGolf promotes certified pre-owned products and may offer upgrade pricing to customers with older or unsupported devices. Available repair or replacement options depend on the model, inventory, and current program.
If SkyGolf sends a replacement before receiving the defective unit, return the original device within the stated deadline. Failure to return it can result in a charge for the replacement value.
Selling or Transferring a SkyCaddie
Before selling or giving away a device:
- Sign in to the SkyGolf account.
- Select the device under My Devices.
- Use Sell, Transfer, Detach, or Deactivate.
- Perform a factory reset.
- Remove saved Wi-Fi, scores, and personal information.
A membership can generally be transferred to another compatible SkyCaddie owned and registered under the same account. It cannot ordinarily be transferred to another person’s account. The new owner may need to purchase a compatible membership.
Shipping and Order Tracking
SkyGolf’s online store ships to the continental United States, Alaska, and Hawaii but not U.S. territories. Devices require a physical street address. Accessories and maps may qualify for delivery to a P.O. box.
Orders generally require one or two business days of processing before carrier transit begins. Sign in and review Order and Billing History for status and tracking. Delivery services and charges are shown at checkout.
Product Safety and Battery Problems
Stop using and charging a device that has a swollen battery, excessive heat, smoke, sparks, a burning odor, damaged charging contacts, or a cracked case exposing internal components.
Do not puncture, crush, burn, or place a lithium battery in household trash. Contact SkyGolf for safe handling instructions and search the CPSC recall database using the exact manufacturer and product model. Suspected hazards can be reported through SaferProducts.gov.
How to Escalate a SkyCaddie Complaint
- Call, text, use live chat, or submit the contact form.
- Identify whether the complaint involves hardware, membership billing, an app, a course map, or a return.
- Provide the order, account, and serial information privately.
- Request and retain a case or return-authorization number.
- Save receipts, screenshots, chat transcripts, tracking, and photographs.
- Ask for a written membership, warranty, or refund decision.
- Request supervisor review when the documented issue remains unresolved.
- Contact the retailer or app store when that company processed the purchase.
SkyCaddie Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published SkyCaddie reviews. The displayed 0 out of 5 rating reflects the absence of submitted ratings and is not a zero-star customer judgment.
Until moderated reviews are submitted, this page should not claim that customers commonly praise or complain about accuracy, ease of use, customer service, subscriptions, device updates, repairs, or course maps.
Frequently Asked Questions
What is SkyCaddie’s customer-service number?
Call 1-866-759-4653.
What are SkyCaddie’s phone hours?
Phone support is currently listed Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.
Does SkyCaddie offer text support?
Yes. Text 1-601-691-8693 during weekday support hours.
Where is SkyCaddie located?
SkyHawke Technologies, LLC is located at 274 Commerce Park Drive, Suite M, Ridgeland, Mississippi 39157.
How long is the SkyCaddie warranty?
The standard registered-device warranty is six months. Eligible U.S. buyers may purchase a 12-month extension within 30 days.
Can I cancel automatic membership payments?
Yes. Opt out through the SkyGolf account or call support before the next fee due date.
Are membership fees refundable?
They are generally nonrefundable and not prorated, except where a qualifying 30-day device-return guarantee applies.
How do I correct a golf-course map?
Submit a new-course or remap request with the course and hole details.
Can I register a used SkyCaddie?
Yes, after the prior owner detaches it. Contact support if it remains connected to the former account.
Related Customer Service Pages
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CustomerServiceNumbers.com has helped consumers locate customer-service information since 2004. The site is independent and is not owned or operated by SkyHawke Technologies, SkyGolf, SkyCaddie, a retailer, golf course, app store, carrier, or payment provider.
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Privacy warning: Do not publish passwords, complete serial numbers, payment details, precise location histories, account recovery information, private score data, home addresses, or unredacted receipts and return labels.
Page Update Note
This page was updated on July 28, 2026. The update verified SkyCaddie’s current phone, text, live-chat, email, support hours, legal company, and Suite M address; added membership renewal, cancellation, app-store, warranty, return, course-map, transfer, shipping, safety, and escalation guidance; and removed customer-review themes unsupported by visible CustomerServiceNumbers.com reviews.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent information and review website. It is not affiliated with SkyHawke Technologies, SkyGolf, SkyCaddie, a retailer, golf course, app store, shipping carrier, or payment provider. CustomerServiceNumbers.com cannot access accounts, activate devices, change memberships, correct maps, issue return authorizations, repair products, process refunds, restore data, or act on behalf of SkyGolf.