Before using SoFi for your financial needs, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. SoFi, or Social Finance, Inc., is a leading financial services company that offers a range of products including student loan refinancing, personal loans, mortgages, investing, and banking services.
How to Contact SoFi
You can reach SoFi customer service using the following details:
- Phone Number (Customer Support): 1-855-456-7634
- Email Support: SoFi does not offer a direct email for general customer support; customers are encouraged to log into their SoFi account and use the secure messaging option.
- Chat: Available through the SoFi website and mobile app during business hours.
- Customer Service Hours: Support is available Monday to Thursday, 5 AM to 7 PM (PT); Friday, 5 AM to 5 PM (PT); and Saturday to Sunday, 6 AM to 3 PM (PT).
- Corporate Address: SoFi, 234 1st Street, San Francisco, CA 94105, USA
- Website: https://www.sofi.com/
SoFi Customer Support Reviews and Complaints
When considering using SoFi for your financial services, it’s helpful to review customer service feedback. SoFi competes with other financial services providers such as LendingClub, Prosper, Marcus by Goldman Sachs, Wells Fargo, Truist, and Earnest. Customer reviews often highlight the ease of applying for loans, the competitive interest rates offered, and the variety of financial products available under one platform. Many customers appreciate the educational resources and tools provided by SoFi, as well as the member benefits like career coaching and networking events. However, some complaints focus on issues related to customer service responsiveness, account management, and the approval process for loans.
Comparing SoFi with other financial services providers like LendingClub, Prosper, Marcus by Goldman Sachs, and Earnest can help you determine which company offers the best combination of financial products, rates, and customer support for your needs.
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Note: This website listing is not associated with SoFi or Social Finance, Inc. The information and the reviews are a service provided by CustomerServiceNumbers.com.