If you’re exploring options for internet, television, or phone services, TDS Telecommunications LLC (TDS) is a provider that offers a range of telecommunications services to residential and business customers. Before making a decision, it’s helpful to know how to contact their customer service and understand what other customers are saying about their experiences.
How to Contact TDS
For assistance with your account, billing, technical support, or general inquiries, you can reach the company through the following channels:
- TDS Customer Service Phone Number Support:
- Residential Customer Service: Call 1-866-571-6662 for questions about your residential services, billing, or account issues. Available Monday through Friday from 7 AM to 8 PM, and Saturday from 8 AM to 5 PM(CT).
- Technical Support: For technical assistance, call 1-888-225-5837. Available 24/7.
- Business Customer Service: Call 1-866-9-TDSBIZ (1-866-983-7249) for business services support.
- Email Support:
- Send your inquiries via the Contact Us Form on their website.
- Online Services:
- Website Home Page: Visit the TDS Home Page to manage your account, pay bills, or find information about their services.
- Contact Us Page: For additional contact options, go to the TDS Contact Us Page.
- Live Chat:
- Access live chat support by clicking on the Chat icon on their website for immediate assistance.
- Mailing Address: TDS Telecommunications LLC
525 Junction Road
Madison, WI 53717, USA
TDS Customer Service Reviews, Complaints, and Ratings
Understanding other customers’ experiences with the company can provide valuable insights. Here’s a summary of common feedback:
Positive Feedback
- Service Availability: Many customers appreciate that they provide services in rural and underserved areas where other providers may not be available.
- Bundle Options: Customers often mention the convenience and savings of bundling internet, TV, and phone services.
- Customer Service: Some users report positive experiences with customer service representatives who are helpful and responsive to their needs.
- Internet Speeds: In areas where TDS offers fiber-optic services, customers are pleased with the high-speed internet and reliable connections.
Common Complaints
- Internet Speeds in Certain Areas: Some customers express dissatisfaction with slow internet speeds, particularly in areas where only DSL services are available.
- Service Interruptions: There are reports of frequent service outages or disruptions, leading to frustration among users who rely on consistent connectivity.
- Pricing Concerns: A number of customers feel that the pricing is high for the speeds and services offered, especially when compared to competitors in other regions.
- Contract Terms: Some users have issues with contract terms, including early termination fees and promotional pricing that increases after the initial period.
How TDS Compares to Other Providers
When considering TDS, it’s useful to compare it with other telecommunications providers:
- CenturyLink:
- Similarities: Both offer internet, phone, and TV services, often in rural or less-populated areas.
- Differences: CenturyLink may offer different pricing and speed options; customer satisfaction can vary by region.
- Spectrum (Charter Communications):
- Comparison: Spectrum generally offers higher-speed internet services in urban and suburban areas. TDS may be the primary option in more rural locations.
- Frontier Communications:
- Comparison: Frontier, like TDS, serves many rural areas. Customer experiences with service quality and customer support can be similar.
- Local ISPs:
- Alternative Options: In some regions, local internet service providers may offer competitive services. It’s worth checking availability and comparing offerings.
Final Thoughts
TDS provides essential telecommunications services, especially in areas where options may be limited. While some customers have concerns about internet speeds and pricing, others appreciate the availability of services and customer support. It’s advisable to review customer feedback specific to your area, compare plans and pricing, and consider your specific needs before making a decision.
Disclaimer About Customer Service Information
At CustomerServiceNumbers.com, we provide a platform for you to share your reviews, ratings, and complaints about TDS and to see what other customers have experienced.
Note: This website is not officially affiliated with TDS Telecommunications LLC. The information and reviews provided are a service from CustomerServiceNumbers.com to help consumers make informed decisions.
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